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<s>[INST] Hello, The keyboard on one of these laptops had a "Fault" where the keys E D C where not registering when pressed. You had to press really hard to get it to register but after that it would act normal. All drivers and bios are up to date and it does the same in Win10, Win11 (both corp and regular image) I can even make it happen on the bios! ... Dell has replaced the KB TWICE! and still the same issue... Today I had another laptop do exactly the same thing...in my experience one is a fluke but two is a trend... anyone having the same issue?NOTE: these laptops are given to executives so it is high visibility (oof!!!) [/INST] The laptop came back from Dell repairs with a palm rest replaced as well as the Keyboard and all works well now. I am sensing the chassis flexes a lot when pick up by the sides... you know people do that. </s>

<s>[INST] I have an LG Gram (Windows 11 Home) that does not have an onboard Ethernet port. Hence, it does not have a LAN/GBE Enabled/Disabled option in the BIOS. It also does not have Realtek Ethernet drivers or Docking Station drivers in the Device Manager, even though I scan for new hardware. I am connecting to the docking station through the LG Gram's thunderbolt port. USB on the Docking Station works fine (charging, keyboard, mouse, thumb drive, etc) when connected to the Docking Station. Is there a way to get the WD-19S Ethernet port to work with the LG, or does a Docking Station require the native Ethernet capability in order to use the WD-19S Ethernet port? Thanks, PC [/INST] It should not be required that the notebook have an Ethernet chip, no -- but it does require the installation of a driver to function: [URL] </s>

<s>[INST] Good morning I`m trying to find the model of my laptop G3 15 3579 and unfortunately i can`t find it. I`m interesting in upgrading my CPU, from my i7 8th gen to something more new and looking around i found that i9 12900K is working on my laptop. So please can some one know anything about my laptop motherboard or if there is a possibility to change my i7 8th gen to an i9 12900K. Thank you very much and i`ll look forward to hear from you. [/INST] The CPU is soldered in, as all notebook CPUs are now. Your existing system can be upgraded only to a faster version of the same generation CPU that you now have, and only if there is a system board having a faster 8th generation i7. If you want the just-passed 12th generation CPU, you need a new system. There is no way to upgrade your existing notebook to a 12th or 13th generation model. </s>

<s>[INST] Hello, a few days ago I had my WD19TBS replaced for reboots issue and power supply warning [URL] I still have some issue with the laptop. It gets very hot in normal usage, battery can't hold charge, I can still hear crackling noise from the docking station and it powers off randomly. Below you can see the core temperatures while I'm writing this. [IMAGE] At reboot I had this warning too [IMAGE] Note that a year ago I had my motherboard swapped [/INST] SimoneB Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement. </s>

<s>[INST] I just bought a Dell Refurbished Precision 5530, and there's a light on the front edge, lined up with the center of the trackpad. I've read all the available documentation but can't find any reference to it. It's not associated with the keyboard backlight, so it's not that leaking out. It looks like a clear lens is part of the black palmrest, just above the sliver edge of the bottom cover. It's not always on, so it appears to be indicating something. Does anyone know what this light is, and what it's indicating? [/INST] I figured it out. It lights up when the battery is charging. It goes out when the battery is charged or when the power supply is unplugged. I wonder why it's not mentioned in any documentation. </s>

<s>[INST] I have a G5 15 5587 machine and the TPM2.0 setting has disappeared from the bios settings a few weeks ago and now I only have PTT option under the security (with not TPM settings under the PTT). The machine is fitted with an 8th gen i7-8750H CPU which based on the intel datasheet supposed to have in-built TPM2.0 which was originally shown in the BIOS. The windows TPM manager still lists TPM2.0 driver with no issue flagged with the hardware. Reading some of the comments in other similar topics it is better to clarify that I have bought the machine in the UK. I have checked the advices on the forums and tried the below ones, but without any success: - Legacy option ROMs & attempt legacy boot both disabled: these were always off and did not need to tweak with; - Re-set BIOS to default: did not change any of the setting I am aware of to be related to such issue; - Remove main battery and push on button for 30 sec; - Disable PTT: did not get back the TPM settings even after a re-boot; It may be a coincidence but after tried the 3rd option above the machine did not re-boot at all and get a fault signal for the BIOS battery and was able to re-boot after replaced that battery. I would appreciate any advice on how can I have the TPM 2.0 in the BIOS again or if there is any other possible methods to resolve this issue. [/INST] I afraid to say that you have misremembering about the TPM on the G5. Just try to intervene before going too far with all the troubleshooting and support inquiry. With the TPM device on the machine, Dell would included firmware support on drivers page. Here is the drivers page for your G5, there is no TPM firmware available. Here is the drivers page for your Latitude, you will find TPM firmware utility for both 1.2 and 2.0, screenshot is below. [IMAGE] </s>

<s>[INST] Hi I have an E5550 I5 and E5570 I7, both run W10 Pro 22H2. Simple question. I want to upgrade the Wifi card for both. Are both these laptops compatible with the Intel AX210NGW? Thanks in advance. [/INST] Yes. That card will provide 2.4 GHz and 5 GHz bands, as well as Wifi 6, and possibly 6e if you meet the requirements below. Note that you may use the 6 GHz band (6e) if: It may be possible to use 6e with Windows 10, if you obtain and install the driver that was briefly released and then withdrawn. I have not done that myself, but have only read about it. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] Hello, I have the laptop Dell Latitude 5511 with Intel i7-10850H CPU and Intel UHD 630 GPU, two monitors Dell U2715H and a dock Dell WD19S. When I connect monitors to the dock and then dock to the laptop, one monitor works with 1080P resolution and one with 1440p. Also, I tried to use the HP G5 dock station but without a result. What I should do to use both monitors in 1440p resolution? [/INST] The USB 3.2 port on that system has a 10 G bandwidth. Two 2K monitors are going to be close to or over that limit if connected to the dock, and then to that port. Is that how you are trying to connect these? If so, that's why you can't get both monitors to 2K resolution. </s>

<s>[INST] I have Cirrus Audio Controller. The DU (Dell Update) app recommends installing Realtek Audio. Please fix this, or add the function to permanently hide recommendations. [/INST] First, I agree if it is mistakenly offering an inappropriate update, it should be fixed. Are you getting the pop-up notification asking for what device was plugged in? You did not mention what audio device is showing in the Device manager, but I will assume it shows Cirrus instead of what shows below. The Realtek, if present, may not be exactly the same since I have an older system. No Dolby Atmos on mine! [IMAGE] </s>

<s>[INST] I noticed that attached USB-C devices (USB disks or mobile phones) are charged even when the PC is powered off. This is not desirable for me. Is there a way to disable this? Thank you! [/INST] As stated by Dell, the USB power share always on with the AC plugged in is by design behavior and not a system bug. </s>

<s>[INST] Good Afternoon,I was just wondering if leaving the WD22TB4 Dock plugged into my 9520 on a regular basis will cause issues with laptop battery health.Ty! [/INST] MofongoJoe The Docking station will not damage the battery, but over a period of time it will impact the life cycle of the Battery. </s>

<s>[INST] I am having to double-click icons multiple times on my brand new laptop to make them open. Aggravating. [/INST] Yaki888, You can go into settings-devices-mouse and on the right side of the Window that comes up choose the option that reads additional mouse options. From here you can adjust the clicking of the mouse. </s>

<s>[INST] So 4 Months ago i bought a dell latitude e7250 Refurbished and its warrenty was over. It came with a charger which used to work but after a while due to faulty insulation or something the wires shorted and died. I had another charger which was used for a dell inspirion but its pin end was broken. So i cut the bottom part for the original chrager and mended it. This charger worked for a while but now it wont charge for some reason. I also used to get these qarnings whenever using the charger Alert The Ac power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available. I check bios and the battery health was excellent. I even ran diagnostic and got no error. In the bios the battery was Idle. I checked if the charger was functional by removing the battery and it worked. By the way when i plug in the charger the charging icon does not light up. I tried everything i could. I tried to downgrade bios to check if it was a bios issue. I tried different wall outlet. The power rating was pretty similar for both chargers. The original dell it was 4.0 A and fkr the lapcare one it qas 3.33A. [IMAGE] Do i have to buy another dell charger. I really hope there is some other solution rather than buying a new charger since its kinda expensive. It costs around 30$ Btw thanks in advance. [/INST] Normally, it's a process of elimination to figure out where the problem lies, or at least where it doesn't lie, and there is likely a fault with at least one of three items: For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. If a known-good Dell AC adapter is recognized by your laptop, then the problem is likely your AC adapter. However, given what you describe about your AC adapter, it's likely that it is the problem. If the AC adapter is not recognized by the system, then usually it will not charge the battery (at least while the system is running). It might charge when the system is shut down. You need at least a 65-watt (3.34 A) charger. Parts-People sells genuine Dell parts, and they have a used charger for your laptop that comes with a one-year warranty for USD $21.95. </s>

<s>[INST] Is possible to setup and use the PN338M Pen in my Latitude 7778? I bought this pencil (expensive) I could not configure it, is there an application or driver that allows me to use it? Everywhere I read that it is not supported, but the screen and the operating system have the protocol for that. Ill aprecitae any tip. thanks for your help [/INST] Must be an Inspiron 7778 (there is no Latitude 17 7778). If so, no - the system does not support an active pen. The largest Dell systems that have active pen support are the 15" ones. The operating system will support a pen, but there's no protocol involved -- the screen lacks the digitizer required to work with an active pen (and no, there are no screen upgrades that will work with one). </s>

<s>[INST] Hello there, it seems that the Dell Precision 5570 doesn't support WWAN (4G/5G) connectivity - neither out of the box nor as an expansion card like the Intel XMM 7360 I used in Latitude 5511 M.2 slot - am I right unfortunately or is there a way to get the Precision 5570 WWAN capable? Best regards and thanks for your help and answers, Daniel [/INST] WWAN option is available on 7000 series, ie. 7560, 7760, 7770 [IMAGE] </s>

<s>[INST] Hello people, I have a G15 5520 that after an automatic update it restart with a black screen. I had to purchase a monitor in order to be able to access the computer as the main monitor/screen does not work at all. I can not get into BIOS as it only shows up into the main screen and not into the 2nd screen. I have talked to tech support and they told me that it seems to be the LCD cable, I personally do not think this will be a hardware problem, this could and should be a software issue as my system is not that old (11 months) and I do not close the lid a lot, I shut it down and leave it open at the desk. The main problem is that I am traveling and they do not provide me with international assistance as my basic support is technically nothing. To get things worse, they advice to make a transfer of ownership as I will stay for 2 years in this country... but, tech support from the country am in, told me that the basic plan does not cover internationally and they are not able to support... to make this a horrible story, the people from warranties can not sale me a plan because my problem has not been solved and they cant sale anything if the system is broken! So now I am technically stuck and this is one of those situations where you start loosing credibility about the brand. Anyways attached I have added some pictures to see if someone has an idea. I am pretty sure this will help many people if we find a solution and do follow up! [IMAGE]Device Manager on G15 [/INST] Thanks for your response but had to change motherboard and screen... Motherboard was faulty and the screen cable was also damaged. Seems that sometimes it is not a software problem but a hardware problem! </s>

<s>[INST] Dell XPS 17 9720, W11Home The machine will not connect to internet when using a Sabrent (NT-SS5G) 5gb ethernet adapter, I get the "Ethernet * doesn't have a valid ip configuration" error, this dongle uses the Aquantia drivers. A Sabrent (NTS25G) branded 2.5gb adapter, using Realtek drivers will connect, but only downloads @ 350, 1300+ is the norm on other machines, including an Inspiron 15 running W11pro. Using wireless, the download is about the same, routinely other devices-including an Inspiron get 500/600. I've done all sorts of things, tried different drivers, from Dell, Sabrent, Aquantia, etc., and have run ipconfig /release ipconfig /flushdns ipconfig /renew netsh winsock reset. I've uninstalled Killer software, disabled Fast Startup and a few other things. I did online chat with Dell Support, the person tried to help, nothing worked. Any ideas on getting the 5gb dongle to work, and get my download speeds where they should be.? [/INST] After doing a clean install (not the Dell copy) of Windows Home, the 2.5gb adapter is working properly. The 5gb adapter still won't work at all. WiFi is also working properly... Something Dellish was probably interfering, not sure about the 5gb adapter but I'm good to go now. </s>

<s>[INST] Hi, Is it possible to run or natively install MSDOS on this machine? I'm not talking about DOSbox or any Virtual machines. I want to boot up natively in DOS either from the internal drive, or an external USB HDD or Floppy or CD? I think the BIOS says it doesn't support LEGACY, so am I out of luck? Thanks... [/INST] It's not possible without using virtualization, no. If you must run a DOS version, you need a system old enough that it still has support for CSM/Legacy mode -- a UEFI only system will not do the job. </s>

<s>[INST] I just want to ask as I want to make my pc new [/INST] Vostro 3450 is not on Google's Certified models list for ChromeOS Flex. However, you could still try it and it may work. Be certain that you understand the limitations of Flex, as it will not allow some of your hardware to function. As an alternative, you could install a Linux OS made for weaker systems, such as Xubuntu or Lubuntu or Puppy. You could also try Ubuntu, though it may not run as efficiently as the others that I mentioned. If you have 8 GB of RAM and are running a licensed Windows 7, 8 or 8.1, you could do the free upgrade to Windows 10. I use Windows 10 on laptops as old as yours. </s>

<s>[INST] Hi, I have 7760 without WWAN card and i'm planning to get it but i see in installation process there is 4 cables i think for antenna but where i can find them? Thanks [/INST] If the antenna is not installed, you will need to swap the display assembly for one having the leads. You cannot disassemble the display assembly to install the antenna -- it's a fused together (with adhesive) single unit. </s>

<s>[INST] Hello guys! Can I upgrade my dell inspiron 5000 with SSD NVE M2 up to 2TB?. I will remove my HDD (its broken) and keep SSD only. As per storage specifications compatibility, we can upgrade up to 512GB only, which is not enough for me. [/INST] You can use any M.2 SSD (SATA or NVMe) that physically fits into this Inspiron 5570. That said, the age of the system will limit you to a fraction of what current NVMe drives can deliver in terms of performance. Though Dell likely tested only drives 512 G or smaller, larger capacity drives will work. </s>

<s>[INST] I have a 2016 Precision 5510. The HDD has failed and i have been trying to use the DELL OS RECOVERY TOOL to restore it to factory defaults. If i try to create the USB on a separate PC I was able to create the bootable USB but the restore just hangs on a black screen with only a mouse cursor I have also cloned a drive from another dell to boot the machine, which allows me to install DELL SO RECOVERY directly on the machine. In this method it downloads the file and then says "verification was unsuccessful" Does this tool ever work for anyone? Or am I just wasting my time? thanks, Quinton [/INST] If Windows 10 was activated on your system, you will not need to know the Windows product key. After you install Windows 10 on the new drive and connect to the Internet, Windows 10 will automatically reactivate. If you have a hard disk drive, as you said, then before you proceed I highly recommend that you replace it with a SSD (solid state drive). A SSD will be much faster and you will notice the difference. When you're ready, here is a post I wrote about how to install Windows. Here's another description of the install process, from a Microsoft MVP. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] I have the current Inspiron 5577 with a 128 Toshhiba ssd that is running out of room. I want to put in a WD - BLACK SN770 500GB Internal SSD PCIe Gen 4 x4. Although it may not run at the Gen 4 speed it looks like it should fit and still run. I also do not think it will accept an ssd larger than 500? Is this correct. [/INST] That is not correct. You can install an SSD up to and including 4TB as shown here at Crucial. And you do not have to install a Crucial SSD as any quality SSD such as the WD Black will be fine. Dell lists those smaller SSD because they have not tested any drives larger, but the larger drives will work fine. </s>

<s>[INST] Hello, I have had issues with my 9720 for some time. Whenever I connect my external display (LG 34" WQHD), the laptop becomes very slow. I mean unusably slow. Tend to avoid disconnecting my external display and use the laptop as a desktop. I tested both, USB-C and HDMI, and it does the same. Everything takes a long time to open, and some of the programs I use daily (Autodesk inventor, Recap) aren't usable. The task manager shows almost no CPU or GPUs usage. To remedy this issue, I usually restart the laptop with the connected external monitor several times, and sometimes it takes a long time to restart. Eventually, it somehow fixes itself and it runs fast. I use my laptop mostly at home so it's not bothering me too much but every time I take it with me a have to go through the whole process of restarting again. Has anybody experienced similar behavior? I appreciate any help. [/INST] I updated the settings so the laptop does "nothing" when I close the lid, and it seems to fix the issue. I have been using MBPs last 12 years and never had to do anything to set it up. </s>

<s>[INST] Hello and thanks in advance, I made a bootable external hard drive with ubuntu and even though it's being detected and I CAN boot it from BOOT MANAGER, it is not being detected/shown as a boot option inside the BIOS. Here you can see the Boot manager: [IMAGE] and here you can see the boot option in the BIOS: [IMAGE] I wanted to make it the default boot option (but I can't since it's not being shown in the BIOS) because it's my default operating system and every time I open my laptop I have to tap F12 in order to open the Boot Manager and choose it from there.How can I make it my default option in the BIOS?Am I missing something? Is it something from my side? Thanks again for your time. [/INST] PROBLEM : CAN NOT CHANGE BOOT OPTION FROM WINDOWS (internal drive) TO UBUNTU (external drive) SOLUTION - Step 1 : Open Bios setting. (Press F2)- Step 2 : Navigate to "Boot" menu.- Step 3 : Open "Select a File System" submenu and select a drive by pressing Enter.- Step 4 : Add the efi file. Here is how to do it : For a Windows Drive the path is "EFI/Microsoft/Boot/bootmgfw.efi". For an Ubuntu Drive the path is "EFI/ubuntu/shimx64.efi" After adding the efi file of the operating system (Don't be afraid of not showing up) that you want to run at the beggining just save the changes and exit. Now enter again the bios settings and you should see at UEFI BOOT: the drive that you chose. </s>

<s>[INST] Can i use a 1TB SSD in my laptop? (Samsung 980 1TB (MZ-V8V1T0BW) as an example) [/INST] Yes, though it will not run at its rated speed. You will see only a fraction of what that drive is capable of delivering due to the age of the system. </s>

<s>[INST] My Dell G15 5515 Ryzen Edition got bricked after lates BIOS update, all went OK but after the last reboot the system wont do any post, I contacted support saying that as me, many others over the internet are saying the same problem, this is very recent, the update went online on may 8 of 2023 and they didn't say anythin else than "send us your laptop for 39,99$" This is the BIOS [URL] now I have a 1000$ paper holder I'm creating this post so it can be indexed and maybe someone else can see it and provide with a solution [/INST] I had the same thing happen to me after a BIOS update this morning. Nothing would show up on the screen, and I kept trying to bring it back with a hard reboot. This didn't work, and I was looking at opening it up to remove and reconnect the battery cable as [NAME] suggested. Turns out I didnt have to do that, and I was able to recover the BIOS using this guide -- [URL] </s>

<s>[INST] This laptop currently uses a Qualcomm QCA9377 802.11 AC Wifi Adapter... May I upgrade this to an Intel AX200/201 Card? [/INST] Safer bet of the two is the AX200. </s>

<s>[INST] I purchased a Dell Precision 7530 with intel graphic card (no Nvidia card). I would be very pleased owner of the pretty expensive but good laptop, except one serious issue. The display randomly turns blank.As you can imagine it makes work on this laptop very difficult. You cannot focus on your task because you keep thinking when everything will disappear again. This is completely random. Sometimes it happens twice a day, sometimes twice a week. I have already purchased new RAM (ECC) and SSD. I thought the problem was only related to Linux. However, I recently installed Windows 10 and the screen went blank twice this week. One important (and strange) thing is, that once when I was using an external monitor with the laptop, only main screen switched off (the laptop screen). The external monitor, connected via DisplayPort, kept displaying its content.... No, I didn't disable main screen. I was using both and suddenly the main one went blank. The system was still running, but I could see only programs opened on the external monitor. I can fix this by resetting the laptop or sending the computer to sleep and then reawakening one. However, it seems to me that these solutions are not satisfactory in the case of "Dell's ultra-premium Precision mobile workstation" for ~¡Ì2k. BTW, the solution with sending the computer to sleep works only with Windows. I cannot do this on my main environment, when Linux is running. As you probably know, the latest BIOS (v1.13.1) update breaks brightness control, suspending, and WIFI disablement in Linux. I can live without ACPI working, but it is harder without screen. Can I hope someone can help me fix it? Thank you in advance. [/INST] Update November 23, 2020 = Updating the BIOS to 1.14.4 fixed the issue for now. Customer will post if issue happens again. </s>

<s>[INST] I bought Dell G15 5515 Ryzen edition (Ryzen 5600H and RTX3050) approx 1.5yrs ago. Mostly I play Valorant. Initially I used to get around 120+fps. But after some time, the performance got poor I was getting like 90-100 fps. Nowadays my fps is dropping to 30-60 and I get around 70-90fps, sometimes 100+. So basically, performance has degraded too much. Can anyone help me with this issue? [/INST] First, you may consider to upgrade memory from 8gb to 16gb. Then, perform a clean install of Windows from USB. After Windows settings customization, download and install AMD chipset driver. Restart machine and run Windows updates, installing everything including optional updates. Open Device Manager and check for any unknown device. Download and install proper Dell drivers Open Microsoft Store library and run updates until no more update. Install your games, Fortnite, Valorant and test again. If the performance is satisfaction, start to reinstall apps, utilities and restore needed data. If having issue, describe it here for troubleshooting. AWCC and Killer apps can cause performance issue if not properly installed or configured. Allow Windows and MS store to install them at default settings and making adjustment to gain performance or thermal as needed later. For question, you can post it here instead of DM. </s>

<s>[INST] Hello everyone, I am new here So, basically I have an old vostro 3450 manufactured around 2011. It is still has windows 7. The real problem goes after 20 - 25 mins of operating. At starting it's CPU Temperature : Core 1: 50 ;Core 2: 51 HDD Temperature: 54 [ Monitored through Open Hardware monitor ] But after 20 mins the result are very bad :- CPU Temperature: Core 1: 84 ; Core 2: 85 HDD Temperature: 66 And after 10 mins the laptop freezes. After the ePSA Test it said that the CPU Fan not responding. These were the attempt: Attempt 1 : Clean the laptop fan and tried to give stress to the fan through 3D MARK etc. Result : The fan worked well and the temperature couldn't go beyond 64 Celsius. Problem : Back at normal stage within 15 days. Attempt 2: Blow air through fan but no cleaning ( as the fan was still clean )Result: While blowing the fan can move freely but can't move on its own. Attempt 3:Trying to ask in the community. These are all my attempts I did. This is not that I can't now operate my laptop as I have another dell vostro 15 3500 But is needed for some application such as Photoshop etc. [/INST] If the fan moves freely but cannot electrically move then the fan needs to be replaced. Free movement only indicates the bearings are fine but does not indicate that the fan windings are fine. And since you are getting an error message about the fan not responding, that would seem to indicate that the fan will not run electrically. That fan must be replaced and you can find one here at Amazon (Parts-People is out of stock). That part number is HFMH9. </s>

<s>[INST] If I download Windows installation media from Microsoft, will Windows recognize a license from Dell? I'm looking at an XPS 9520. I know it use to be the case that Windows (from Microsoft) did not recognize licenses obtained through a PC vendor (Dell). Users reinstalling Windows had to obtain special installation media from their vendor. Are things different now in 2023? [/INST] Your XPS 9520 will come with either Windows 10 or Windows 11. Even if you wipe the drive, even if you replace the drive and install Windows on a new drive in the same laptop, your system will still be licensed. When you use Microsoft's Media Creation Tool to create a bootable flash drive with Windows installer and then perform a new Windows install, your licence will automatically activate once connected to the Internet. There is no need for special installation media from Dell, and in fact they likely no longer provide any since you can always download from Microsoft. </s>

<s>[INST] [IMAGE] I can¡¯t install Windows 10 it gets stuck on getting devices ready and my boost list options are missing (UEFI, legacy) [/INST] Update: I don't know what happened I don't know what changed I guess after my 20th attempt finally I was able to install windows </s>

<s>[INST] Hello, I have an old Dell XPS13 laptop (Build 9333) that has run flawlessly for many years. I have previously tired to upgrade this to Windows 10 but, told it was not supported. This was quite a shock to me havingspent so much money on the laptop but, I've finally hit the wall with the dreaded "You need to upgrade as no longer supported" type messages popping up. I've had another look and it seems that Windows 10 is now supported: [URL] The laptop itself is well out of suppport so I'd really appreciate a steer on how I can get this machine onto Windows 10? Thank you. Stewart. [/INST] First, backup your personal files to an external drive and save any licence keys you will need to reinstall applications. Then, do the free upgrade to Windows 10: [URL] After upgrading, check to see if Windows 10 is activated in Settings | Activation. If it is, then you can perform a clean install of Windows 10 and it should activate automatically. The clean install will result in a better system than just staying with the in-place upgrade. Here are my detailed steps to perform a clean install of Windows 10. Here's another description of the install process, from a Microsoft MVP. P.S. When Dell says that Windows 10 is not supported on an older laptop, it just means that they won't provide warranty support for that laptop with Windows 10, and may not issue drivers for it. But, since your laptop is long past warranty anyway, it's irrelevant. I have installed Windows 10 on laptops older than yours, and it works well. </s>

<s>[INST] I have recently bought a g15 5525 and i have another ram stick that supports this device. the ram is ddr5. I was wondering if it was ok to combine the 8gb stick it came with originally with a 16gb ram. i have an extra slot for ram so i was wondering if it is possible to combine the two different sizes [/INST] You should be able to add a 16 GB stick for 24 GB total. But, sometimes mismatched RAM brands/models may not play well together. If they do work, 16 GB would run in dual-channel mode, while 8 GB would run in single-channel mode. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] I tried to update my BIOS wirelessly, but the WiFi password entry does not allow spaces. I was unable to enter a valid password and could not check for BIOS updates over WiFi via the BIOS. Precision Mobile Workstation 7680. BIOS 1.1.0 (it is the latest at the time of this post). [/INST] Re: Precision Mobile Workstation 7680. BIOS 1.1.0 (it is the latest at the time of this post). It is not, BIOS 1.2.2 was released on May 9, 2023. Installation instructions: Updating the BIOS from WindowsNote 1: Before updating the BIOS, ensure that you suspend BitLocker encryption on a BitLocker-enabled system. If BitLocker is not enabled on your system, you can ignore this step. For information about how to disable BitLocker, see How to Enable or Disable BitLocker with TPM in Windows at support.dell.com.Note 2: Do not turn off power or interrupt the BIOS update process during the update.Note 3: Your system requires a restart after installing the BIOS. The restart can be deferred but must be completed to ensure that the update is installed.Download and Installation1. Click Download File.2. Click Save to save the file to your hard drive.3. Browse to the location where you downloaded the file.4. Double-click the new file.The system restarts automatically and updates the BIOS at the system startup screen. After the BIOS update is complete, system restarts again.Updating the BIOS from BIOS Boot Menu (independent of operating system)Note 1: Before updating the BIOS, ensure that you suspend BitLocker encryption on a BitLocker-enabled system. If BitLocker is not enabled on your system, you can ignore this step. For information about how to disable BitLocker, see How to Enable or Disable BitLocker with TPM in Windows at support.dell.com.Note 2: Do not turn off the power or interrupt the BIOS update process during the update.Note 3: Your system requires a restart after installing the BIOS. The restart can be deferred but must be completed to ensure that the update is installed.Installation1. Copy the downloaded file to a USB drive. The USB drive does not need to be bootable device.2. Insert the USB drive into any USB port.3. Power on the system.4. At the DELL logo screen, press F12 to access the one-time boot menu.5. Select BIOS Flash Update in the Other Options section.6. Click the ... button to browse the USB drive to locate the downloaded file.7. Select the file and click Ok.8. Verify the existing system BIOS information and the BIOS update information.9. Click Begin Flash Update.10. Review the Warning message and click Yes to proceed with the update.The system restarts and displays a progress bar at the Dell logo screen. The system restarts again when the update is complete. </s>

<s>[INST] I see so many people with the same problems with the 2 in 1 Inspiron computers why wont Dell repair or assist people. I cant reach anyone or find repair hinges anywhere. can anyone help [/INST] The hinge information is on pinned posts. Whom to reach will depend your device is in or out of warranty. </s>

<s>[INST] I own a dell G5 5590 laptop and I'm facing issues since I purchased this laptop, I own a premium plus warranty. The system started to shut down frequently without any warning and BSOD. Now they deny to provide onsite service and I'm fed up. I advise everyone never to purchase a dell laptop as their service is a nightmare. [IMAGE] [IMAGE] [/INST] jobin481g, For assistance resolving the issue you can click the Get Help Now icon on this post. </s>

<s>[INST] Hi. The bios battery keeps going flat within 2 weeks. From what I have read it seems the motherboard is the most likely cause. When it was new it had a problem with the screen cable cable (when the screen was moved it would go blank) the guy turned up to fix it (in warranty) and replaced the mother board. That did not fix it and he had to return to replace the cable. I cant find a replacement board on Dells website and don't want to waste money on some cheap copy from aliexpress. is it worth fixing? where do I buy a replacement board? (will need to ship to NZ) This is the most expensive laptop we have bought an also the one that has caused the most trouble. Not sure I will buy Dell again. [/INST] Thanks, I have ordered a new board. </s>

<s>[INST] Does anyone have any idea on how to enable 4k on this model? Thanks [/INST] If you mean on the internal screen, and it shows 1920X1080, you cannot -- at least not short of replacing the FHD display assembly with a UHD screen assembly. If it's on an external monitor you're trying to get 4K, you'll need to check your monitor specifications to see what the external display supports. </s>

<s>[INST] I bought a dell precision m4700 a few months ago. But it says I can't install windows 11 because it doesn't have secure boot, 3rd gen Processor and No tpm enabled.I know that windows 11 needs an 8th gen or newer processor. If anyone knows a solution lease let me know. Specs, 256gb ssd 16gb ram NVIDIA quadro k200m [/INST] This YouTube video will help. Simply follow the directions and you will be able to install Windows 11 on any unsupported system. Keep in mind that MS has stated that at some point they will stop allowing updates for unsupported systems but they have said that since Windows 11 release and have yet to carry though on that statement. I installed Windows 11 on an old desktop system with an i5-4590 and it went smoothly and runs extremely well. </s>

<s>[INST] Hi everyone, I can't use AWCC (Alienware Command Center) application. I deleted and reinstalled multiple times. I even formatted Windows twice. All drivers and windows applications are up to date, but AWCC is not working. [/INST] Jesse, The motherboard has been confirmed to be faulty and replacement processes have been started. </s>

<s>[INST] Hello everyone. With m17 R5 AMD Windows 11 22H2 bought 2 days ago: printing impossible on Envy 7800 printer in WiFi or USB. Tests done in WiFi: - DELL Inspiron Windows 11 22H2 print on CANON TS5050: OK- DELL Inspiron Windows 11 22H2 print on HP Envy 7800: OK - DELL Alienware Windows 11 22H2 print on CANON TS5050: OK- DELL Alienware Windows 11 22H2 printing on HP Envy 7800: **Impossible** In remote connection on the DELL Alienware: - DELL support spent 2 hours without success,- HP support spent 2 hours without success. Would a good soul have a lead to suggest to me? Thanks in advance. Gaspard [/INST] Good morning,This is the 3rd time I have had unresolved issues with HP printers.In the end, the decision was made to THROW AWAY this HP7800 printer and buy a Brother multifunction printer.Gaspard </s>

<s>[INST] I have a Dell XPS 15 7590 and I have two questions adding a second SSD hard-drive. 1. Is this even possible and/or supported by Dell? I assume this can be done as the official service manuals reference a second 2.5" hard-drive. I also see from this previous post ([URL] that I will need to purchase the smaller, half-width battery in order to make room for the second drive 2. Assuming that I can add a second SSD hard-drive, where can I find what additional parts I will need to purchase? I know I will need a smaller, half width battery (and a new 2.5" SSD), but is there anything else? Judging by the service manual, it looks like I'll also need a hard-drive cage and a hard-drive cable (and possibly some additional M2x4 mounting screws). The "official" parts and accessories page for the XPS 15 7590 ([URL] does not appear to list any of those items apart from the half-length battery. [/INST] Cable, bracket and screws: [URL] Bear in mind that you'll be reducing the battery runtime by a factor of 2 -- and with some configurations (particularly those with a QHD screen), the system may not run at all with the smaller battery -- and certainly won't run for long between charges. </s>

<s>[INST] Hi, my xps 13 has stopped booting. When I attach power cable and I try to boot up the power light blinks 5 times with white light and 2 times orange and cycles with combination of white and orange light. I have tried the following: 1. removed the battery and CMOs and pressed the power button for 15 seconds. 2. attached ac power and kept power button down for 30 seconds nothing has worked¡¦ anyone can suggest anything? thanks Sid [/INST] This is a faulty-memory error. Since the memory isn't replaceable on this model, you'll need a system board replacement. [URL] </s>

<s>[INST] hi to all,ok i have a latitude e6430 laptop into which i have just installed a new dell battery.The battery works fine without the adapter but wont charge when i insert the adapter to charge it.It is a dell adapter so must be compatable.I have tried taking the battery out and holding the power key for 30 seconds the replacing it.I did a diagnosis check and everything passed.The adapter came back as unknown but it is a dell and shows the green light when switched on at the socket.Anybody know any fixes for this as it is driving me insane.Many thanks in advance. Mally [/INST] There is likely a fault with at least one of three items: It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset: There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack. </s>

<s>[INST] For many gamers, having the right gaming monitor can make all the difference in the quality of their gaming experience. With so many options available in the market, it can be challenging to decide on the right gaming monitor that meets their needs. As a member of the Dell community, I would appreciate any tips or advice on how to choose the right gaming monitor. What features should I look for in a gaming monitor to ensure the best possible performance? Is there a specific brand or model that is known for providing excellent quality and value for money? Additionally, I am interested in understanding the technical specifications of gaming monitors, such as refresh rate, response time, and resolution. How do these specifications impact the performance and visual quality of games? What is the ideal range for each specification to ensure optimal performance and visual quality? Finally, I would like to understand any compatibility issues that may arise when pairing gaming monitors with Dell computers. Are there any known issues or workarounds that I should be aware of when selecting a gaming monitor for my Dell computer? [/INST] Hey AdrianG001, You're absolutely right about the importance of a good monitor for an immersive gaming experience. It's crucial to consider several factors when choosing a gaming monitor that meets your needs. Based on your requirements, here are some recommendations for gaming laptops that provide an excellent gaming experience: Dell Alienware M15 R4: The Alienware M15 R4 from Dell is a high-performance gaming laptop with a 15.6-inch display. It comes with various display options, including a 1080p (Full HD) display with a refresh rate of up to 300Hz or a 4K UHD display for stunning visuals. It features NVIDIA G-Sync technology and offers powerful hardware Lenovo Legion 5i: This gaming laptop from Lenovo offers a 15.6-inch IPS display with a resolution of 1080p (Full HD). It has a 144Hz refresh rate and supports NVIDIA G-Sync for a tear-free gaming experience. With its powerful hardware configurations, such as Intel Core i7 processor and dedicated NVIDIA GeForce RTX graphics, it provides smooth gameplay and excellent visuals. Investing in a high-quality gaming laptop and pairing it with a top-notch monitor will elevate your gaming adventures to new heights. So, grab your gaming gear, embark on your gaming journey, and enjoy every moment of the visually engrossing and exhilarating gaming experiences that await you. Happy gaming! </s>

<s>[INST] I have a 512GB SSD M.2 (I think PCIe) installed in my 3510 and need more storage space. I see the following specs in the manual: Feature SpecificationHDD 2.5 inches Up to 1 TBSSD 2.5 inches Up to 360 GBSSD M.2 SATA Up to 512 GBSSD M.2 PCIe Up to 1 TB It does not seem like I can install a SSD M.2 SATA under the M.2 PCIe, is this correct? With the M.2 drive installed, I followed this article on installing a drive in the 2.5-inch bay: [URL] In which case I have to install a M.2 drive there. What are the size limits for it? Can I increase this with a BIOS update? Thanks for any help [/INST] The system won't take an M.2 SATA drive -- that is correct. But it's also not going to be limited to 1 T for NVMe/PCIe, either -- you can install any drive that physically fits into the system. </s>

<s>[INST] Currently my inspiron 14 7420 2-in-1 has original nvme ssd. Please i would like to know where i can find and buy my extremely fast nvme ssd with had heat sink? because it takens 20 boots [/INST] Service manual here [URL] </s>

<s>[INST] I have a Precision 7550 (with a NVidia Quadro T1000 Chip) connected trough a WD19DCS Dock (both USB-C cables) with a single Dell G3223Q monitor connected with a DP cable. The internal display is disabled. I want to use the 120Hz Refresh Rate supported by the monitor. But it is not offered in Windows 10.Since I read in the specs of the dock that 4K 120Hz is supported, I wonder if this is a limitation of the notebook or just a configuration issue? I use the latest drivers for the notebook and the dock. [/INST] It's worth trying a direct connection between the display and the system (minus the dock), because it's not clear where you're seeing that the manual for that dock claims 120 Hz support -- everything I see says 60 Hz maximum on video output. [URL] </s>

<s>[INST] Hello. I recently bought a used 5590 online and just completed a fresh Windows 10 install. Everything worked great with the exception of the audio. Anytime I would change the volume or play anything with sound, it would pop and crack. I tried uninstalling/reinstalling the Realtek drivers only to have the same problem. To make a long story short, I found another individual online?with the same issue?who contacted Pro Support and he found a workaround by changing the Disk operation mode in the BIOS from AHCI to Raid on. I can confirm that this works?at least for me. However, I would like to change it back to AHCI because I¡¯m unable to use my Samsung Magician software to manage my EVO 970. Does anyone know anything about this issue or if it¡¯ll be addressed in a future software update? The individual that I¡¯m referencing posted his solution over 1yr ago so it doesn¡¯t seem like it¡¯s a high priority fix. Also, It¡¯s interesting that support knows about the issue and it still remains unchanged. Thanks for any help. [/INST] It¡¯s fixed! I changed the disk operation back to AHCI in the BIOS. The audio crackle/pop returned. I uninstalled Intel RST and then installed the drivers for the EVO 970 Plus. Audio issue resolved. I reinstalled Intel RST to see if that would cause the audio issue to return. No change. Audio is working correctly. </s>

<s>[INST] Hi, I purchased Dell XPS 13 9305 laptop from US and now I am in India and the power adaptor of my laptop is damaged. I need to buy a new power adaptor and found the following product: [URL] I wish to know if this will work with my laptop and if not, please suggest me the right one. Thank you. - Pankaj Jain [/INST] Yes, that one will work. Here are some others that will work. You can use their part numbers to search at Indian suppliers. You can see in XPS 13 9305 specifications that it requires a power adapter of at least 65 W. You may use a power adapter with greater wattage, but do not use one of lower wattage. </s>

<s>[INST] I ordered the XPS 15 9530. I want to upgrade the SSD to 1TB and RAM to 64 GB . Any recommendations on brands, types, speeds etc is appreciated. [/INST] EDIT: The following pertains to the XPS 9530 from at least ten years ago, not to the new 2023 XPS 9530. Your system supports a maximum of 16 GB RAM. You should buy a matched pair of two x 8 GB DDR3L, up to 1600 MHz. Crucial is often the most compatible with Dell laptops. Here is Crucial RAM guaranteed to be compatible with your laptop. However, they don't currently show a 16 GB matched pair kit in stock, though you could check on Amazon or other Crucial retailers. If you want to save some money, you could try one of the lesser brands. I recently bought a relatively unknown brand, Kuesuny, through Amazon for much less than the price of a big brand name. I installed it in an XPS of similar vintage to yours. I'm happy with it. I ran memory tests for a couple of days to thoroughly test the RAM when I first installed it. It performs well and saved me money. You can upgrade your SSD all the way to 4 TB, if you want. Crucial's MX500 drives are good value, with almost the performance of higher-end Samsungs but at a more affordable price. Here are some Crucial drives. But, any major brand should be good. Given the laptop's age, then the thermal compound has dried out and cannot adequately transfer heat away from the processor, and there may be a lot of dust inside the laptop and maybe inside the fan and heat fins. So, your laptop is unable to adequately cool itself. That will cause the processor to throttle (slow down). You might consider an internal cleaning. Open it up to clean out dust. Disassemble the fan to clean out dust and fluff. I found a fair bit in two laptops I worked on recently. Remove the heat sink, remove the old thermal compound and apply new thermal compound before reinstalling the heat sink. Here's some information on what I did to an old XPS. While you're in there, replace the CMOS battery. If it isn't dead, it soon will be. BIOS settings and date/time can't be saved without a functioning CMOS battery. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] I'm looking at an XPS 9520 with an i5-12500H, Intel UHD graphics, 8GB memory, and a 512GB SSD. If I install 64GB of memory myself, would I then be able to use Intel's Iris Xe Graphics? Also, Dell's configurator says that the 4TB SSD requires an i7, a GeForce RTX, and 16GB of memory. Is there any reason why a 4TB SSD, if installed by myself, would be less than fully functional if I have an i5-12500H and UHD graphics? [/INST] The Iris Xe uses a portion of system memory so with 64GB of RAM, that is completely doable. This list from the support page shows that GPU compatible with the 12th Gen i5/i7/i9 CPUs. Table 1. GPU?IntegratedCONTROLLERMEMORY SIZEPROCESSOR Intel Iris Xe Graphics (Dual-channel memory configurations) Shared system memory 12th Generation Intel Core i5/i7/i9 As for the 4TB SSD, it will run fine and be fully functional with the i5 CPU. The chart here shows no limitation based on the CPU. </s>

<s>[INST] Will you sell the 18-inch laptop, which is the x series? I wonder if they sell x18 and not m18. [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. The Alienware x18 (2023) is not listed in the Alienware Laptops naming confusion - Dell Community. Please contact Dell Support for release date. Dell Alienware X18 Gaming Laptop - Price And Full Specs - Laptop6. </s>

<s>[INST] Hi everyone, Two days ago my Inspiron 15 5584 started to start in manufacturing mode. It appears both after hibernation and after reboot. The only visible/hearable thing that happens is that the fan goes crazy but the system starts normally. I pressed Alt+F when prompted. This moves the laptop back to normal operating mode but the manufacturing mode (a.k.a. crazy fans) returns after the next hibernation or reboot. After I press Alt+F, the screen briefly shows 8AC6D992 message in the upper left corner which I found might be related to missing Service Tag, but the correct tag is shown in both BIOS and OS. There was no hardware change. The only software change was an update to Dell SupportOS. I revert the system back to the time before, and it didn't help. I tried to restore BIOS default, it didn't help. Any ideas how the manufacturing mode can be disabled and don't come back? [/INST] Ok, I took a guess and replaced the BIOS battery as the manufacturing mode seems to be managed by BIOS. And after that the problem went away. Alt+F during the next restore from hibernation and no more crazy fans. PS. I also made a typo in the model number, it is 5584. </s>

<s>[INST] Hello everybody, I'm working on a Latitude 7490 which integrated webcam stopped working one week ago. When I open the app "Camera" I get the error "NoCamerasAreAttached". I did all the checks in Windows settings and camera is enabled, still I cannot use it. On Device Manager I see no "webcam" driver, even though I flag the option "show hidden devices". I tried to run windows update and Dell Command Update as well without success. I ran a pre-boot diagnostic and a quick test from dell support assist but all tests passed. Laptop is still on warranty. Do you guys have any idea?Thank you in advance. [/INST] Important: If you're having issues with the image being all black, check if your webcam has a shutter and open it to test again. Now if the problem you're facing is with the webcam not being detected, please try the steps below: If you're still facing the issue after performing the steps above, please contact our agents using Get Help Now on the right corner of this page! [IMAGE] </s>

<s>[INST] can a lattitude 7480 be upgraded to a 2tb ssd [/INST] Definitely, yes. You can go all the way to 4 TB if you want. As an example, here are some Crucial SSDs that are compatible with your laptop. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. </s>

<s>[INST] I've recently bought this Dell Inspiron 15 3515 with AMD Ryzen 7. A few days ago, I was using the computer for my regular tasks and suddenly the fan goes wild making a lot of noise and the screen freezes for a few seconds. This happens twice in 3 hours of use. I've also realized that this doesn't happen when the computer is plugged. I already have the lastest BIOS, Windows, drivers, etc. And I don't think it is an overheating issue. Please help. [/INST] Hi everyone, Looking at Task Manager revealed that it might be the Dell Support processes - the Dell Data Manager process was running whenever the locking occurred. Dell supplied instructions for removing the Support Assist and associated applications, and since removing this software the laptop has not frozen at all. Therefore this appears to have solved the problem for me. Thanks to the Dell support engineers who looked into this - please can one of you post the instructions here for removing the Dell tools to see if it works for others? Thanks, Neil. </s>

<s>[INST] this morning I found that battery cannot be charged any more. I plugged in power adaptor, the battery icon changed to charging icon. but battery is not charged. Then the laptop can not turn on anymore, pressed the power button, it will be on 2-3 seconds, then turned off. the LED on power adaptor is on and I measure the voltage of adaptor, it is about 20V. so I think power adaptor is OK. but I do not understand why laptop can not turn on if battery is dead. [/INST] A faulty battery can prevent the system from powering up. Power off, remove the base cover and disconnect the battery from the system board. Hold the power button for 30 sec. Remove and reinstall the memory modules. Verify that the LED on the AC adapter or DC plug is on before you plug it into the system. If it's not, replace the adapter with an OEM Dell unit. Once you have verified the adapter works, plug it in to the system and see if the system will POST. If it will, shut down and reconnect the battery and try again. If the POST halts with the battery connected but not without it, the battery is bad. If the system still won't POST without the battery, the mainboard is bad. </s>

<s>[INST] Hello, I have the DELL-WD19S130W connected with two 4k monitors. Does the laptop (xps-15-9530) support both 4k (60Hz) displays and charging via the dock? Based on the spec (charing with 130W and Thunderbold 4) I think it should work. Can anyone confirm? Thanks, Jonah [/INST] You may need a Thunderbolt dock for that -- dual 4K isn't one of the supported configurations listed. [URL] </s>

<s>[INST] Hi, the audio on my G5 laptop has always had issues with loud "pops" and delay when adjusting the volume caused by the driver suddenly waking up because it's garbage. Currently installed driver version is the latest available 6.0.9394.1 for my device, it didn't fix any issue compared to older versions. All the issues apply for both the integrated speakers and for AUX output, since the common problem is the driver. I hope Dell will send out a new properly done driver. Thanks [/INST] You can modify the power management settings of Realtek to see if it may help with your issue. Backup your registry or taking screenshot of value prior to making changes. The path is: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\0001\PowerSettings (verify if 0001 Driver Desc = Realtek Audio, if not, check with 0000) Modify both of these value: IdlePowerState = ff ff ff ff PerformanceIdleTime = ff ff ff ff Reboot machine and test again. </s>

<s>[INST] Is it worth to upgrade my CPU? Currently i9-8950HK 2.90GHz. I would like to get up to 3.5GHz or faster? Also looking to upgrade ram from 32GB to 64GB (would love 128GB). Or buy a new laptop?Windows 10/Intel Core i9-8950HK CPU 2.90GHz/32GB memory/1TB SSD [/INST] You cannot upgrade the CPU -- it's soldered to the system board. If you need a faster CPU ( or a newer generation), it's new system time. </s>

<s>[INST] Hi! I have Dell Latitude 5480. It doesn't have a battery and when I plug it in the power switch turns on for a few seconds but the screen remains black then the laptop switches off. When I press the power button again it takes several tries till it stays on. Then I'm met with the "No bootable device" message. I entered the bios and changed the boot sequence from UEFI to Legacy and the SATA operation from RAID to ACHI and set the date right and it booted. Any idea what's wrong with the laptop? Thank you! [/INST] The CMOS battery is dead -- it will need to be replaced (and note that without a main battery, the reserve battery won't last as long as it would with a main battery installed, as it will be needed anytime the system is unplugged). This is the part you will need to replace [URL] </s>

<s>[INST] I'm not able to turn on gaming mode that is turned on using fn+f9 button. It happened after this last update. Nothing is working for me mentioned in other posts. Please provide a valid solution and push a fix for the same. [/INST] I was dealing with the same problem.I have installed and uninstalled the app many times. I even did a clean install of win11. But it didn't improve.Finally, I found the problem.The whole problem was language and region settings.First I cleanly uninstalled awcc and deleted all registry files. I set all region and language settings in Win11 to "US-English". (including the adminastrative option). I restarted the device. Now the device was completely US-English. I installed the latest awcc from the support page and rebooted again. Fusion, Fx and G-mode now work smoothly. </s>

<s>[INST] So my parents have been using a decommissioned Dell Optiplex desktop that was originally designed for Windows Vjsta with an intel Core 2 duo. It¡¯s showing signs of reaching its end got it to run windows 10 but it¡¯s limping. I used my Dell preferred account and ordered an Inspiron 3000 laptop with a Dell D3100 universal dock since they want to be able to use an external monitor and have access to more ports. When they arrive tomorrow according to fedex should I do the initial windows 11 setup and other updates before connecting it to the dock or does that not matter? I just want to make sure everything goes off without a hitch. Thanks [/INST] gb755cs, You should setup the system before connecting and setting up the dock. Also, make sure you update the docks firmware if one if available from here. </s>

<s>[INST] I have and older XPS 13 that I was able to connect to my Nikon D7100 with a cord. Now I have an XPS 13 9305. Can you please tell me how to connect it to my computer with either a new cord or else purchase an adaptor for the USB older cable. Thank you. [/INST] Your post is confusing, so I'm not sure what you're asking. I'm going to guess that you need a way to connect the old cable that had USB-A plug into your new laptop's USB-C port. You need a USB-C to USB-A adapter, like this one. Many brands and styles are available and are generally inexpensive. [IMAGE] Alternatively, you can buy a new cable that at one end has whatever plug the Nikon requires and at the other end is USB-C. If that wasn't what you were asking, then please clarify. </s>

<s>[INST] Downloaded the new bios update yesterday, restarted and nothing happened just get the three amber lights and the six white flashing lights. Any clue of how to go forward with this ? [/INST] Motherboard replacement was required. </s>

<s>[INST] As of yesterday, my laptop and external monitor were playing nicely - I had two lovely screen to accomplish my video editing tasks. Last night, I disconnected my laptop from the second monitor, took it into another roop to use it, and then reconnected it this morning. When I turned my laptop on, my laptop screen remained black, with everything showing up on the second monitor (attached via HDMI cable). I tried disconnecting everything and rebooting, to no avail. If you have had this issue and fixed it, how did you accomplish this feat? I have an Inspiron 7702 2-in-1. Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s) operating Microsoft Windows 10 Home. [/INST] Perhaps your projection mode was inadvertently changed. Press the Windows key and the P key to open the Projection menu. Select your desired option: If you want the external monitor to mirror your laptop screen, select Duplicate. If you want one large virtual screen, where external monitor and laptop screen each has its own space, select Extend. If that doesn't work, go to Settings | System | Display | Advanced display settings | and check the various options there. </s>

<s>[INST] I have a "Boot Guard Verified Failed" error on a 2017 Optiplex 3040. I've downloaded the Dell OS Recovery Tool, and have tried the automatic recovery and advanced recovery options, but the tool never returns anything. [/INST] This error is the result of a failed system board, which will need to be replaced. </s>

<s>[INST] Hi, I've found a few answers to this. But if I'm going to do it I'd like to firstly have the cheapest way of doing it and the best. So at the moment I've got a work laptop a Latitude 5400 connected to two samsung curved displays via a D6000 hub using the usb c connection. If I want to use my personal laptop which is a Dell G3 I disconnect the usb c from latitude and then put the usb a converter into the G3. Is there a way I can switch between the two laptops? I've looked at kvm switches but don't know which one is best, and also wondered if there was another way without too much investment? Many Thanks in advance [/INST] [NAME] If you don¡¯t care about maintaining the ability of the dock to provide power to the attached system ? which the G3 might not even support anyway ? then you can get a simple USB host switch like this. Connect the D6000 to one of the peripheral ports (using its USB-A adapter), and connect the two host ports to your two systems. If you DO care about retaining the power delivery capability, I don¡¯t have an answer for you. There are some much more expensive USB host switches that incorporate USB-C and allow a power source to be switched as well, but those are designed to achieve that by accepting peripherals and a separate conventional USB-C power-only device, meaning a wall charger. They¡¯re not designed to switch a device that is both acting as a peripheral and providing power as is the case with a dock. If such a device exists, I haven¡¯t seen it. A KVM won¡¯t help you on its own. KVMs are typically used either with desktops or with laptops that each have their OWN dock, meaning the KVM would be placed between each dock¡¯s outputs and your switched peripherals, not between the laptops and your single dock. That¡¯s an effective solution if your G3 can fully support a dock ? which again I¡¯m not sure it can ? but it¡¯s obviously more expensive and involves more clutter. What I¡¯ve done to switch a dock between two systems as I do when working from home is simply to place the laptops one on top of the other such that the USB-C ports are aligned. Then I¡¯ll have a separate power source connected to the ¡°conventional¡± power input so that the undocked system can always be powered. And then I just manually move the dock cable. And then when I have my work system docked, I use Remote Desktop to connect to my personal system (this requires my personal system to use Windows Pro rather than Home), and now I can interact with both systems easily. Windows Remote Desktop supports multiple displays as truly independent displays, and then I can just run full screen when I basically want to be using my personal laptop, or minimize that session when I want to see my work laptop. Or I can start the session deliberately in single-screen mode so I can achieve a split when I want and can still minimize that session to have two displays for work when needed. </s>

<s>[INST] Hello guys,I've a Dell g15 5520, with only 8Gb ddr5 4800mhz RAM, so i've buyed an extra memory, a Kingston Fury impact with the same specs, but it seens that she came with a problem because i get a black screen qhen a plug it, I've made the follow teste and have the follow results:- New memory on Slot A, Slot B empty - black screen- New Memory on Slot B, Slot A empty - black screen- Original Memory on slot A, new memory on slot B - Black screen- Original Memory on slot B, new memory on slot A - Black screen- Original Memory on Slot A, slot B empty - Laptop works fine!- Original Memory on Slot B, slot A empty - Black Screen (that's what bugging me)I've already contact the seller to request the warranty for the New Memory, but i'm trying to understand why the Original memory doesn't work on slot B? [/INST] Those diagnostic lights are significant. Two amber lights followed by four white indicates "Memory or RAM failure".Two amber lights followed by five white indicates "Invalid memory installed". So, we know that the Kingston Fury RAM is not acceptable. As I suggested previously, its timing is likely inappropriate for your laptop. And, it seems that slot B is unworkable. You must decide whether to live with it or to replace the system board. </s>

<s>[INST] Can we upgrade ram using DDR5 instead of DDR4? [/INST] No, your laptop requires DDR4. DDR5 modules would not fit properly in the DDR4 slots.[IMAGE] </s>

<s>[INST] if i buy NVIDIA GeForce MX550, is it possible to install GPU on my inspiron 14 7420 2-in-1? Last time i bought my brand new inspiron 14 7420 2-in-1 without NVIDIA GeForce MX550 [/INST] No. Your system board won't have a socket intended for removeable GPU. The systems with the discrete GPU ship with a system board that has the GPU soldered in place. So, to modify your system to have the discrete GPU you would have to buy a system board that includes the discrete GPU. You would also need to buy a new heatsink that accommodates the discrete GPU. </s>

<s>[INST] I had an issue with my Dell G5 back in early March where it would not start up and it seemed like the battery wouldn¡¯t take a charge. I called support and sent it in for what I was told we be a 7-10 day maintenance. It ended up taking about a month and customer service was pretty awful about keeping me informed, but I believe they ended up replacing my motherboard before sending back. Since then, it has been crashing with increasing frequency for most of the last month and it¡¯s gotten to the point where I¡¯ll usually get a blue screen within an hour if I just have it turned on (even if it¡¯s just sitting on the Lock Screen. The error codes on the blue screen are either ¡°DPC Watchdog Violation¡± or ¡°Driver Power State Failure¡±. I¡¯ve also noticed some weird patterns from the LED next to the power light, most notably a pattern of four white flashes, followed by 1 amber flash. The fan also pretty frequently makes a lot of noise, even when the laptop is closed and nothing else is running. I¡¯ve already tried updating and refreshing drivers on the hardrive, display and battery, and running a system scan in the command prompt. Anybody have any advice or guidance? I¡¯m hoping to avoid needing to send it in again, but any tips would be very appreciated. [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Please run Windows Reliability Monitor. How to use Windows Reliability Monitor to identify software issues | Dell US. Moderator has been asked to move this Dell G5 15 thread for you. Please click on Product Support for Dell to identify Model and Revision number, example Dell G Series G5 5500. G Laptops (Inspirons) are not Alienware Laptops - Dell Community </s>

<s>[INST] Hi, I recently bought a 2010 Alienware M15x R1. I can't seem to find genuine chargers that don't give the non-genuine charger warning and therefore don't make the M15x R1 go horrible. Can someone point me in the right direction? [/INST] Part-People has genuine OEM 180-watt power adapter for the Alienware M15x. If you still get that warning even with a genuine OEM power adapter that you know is good (it works on another laptop), then the problem could be the power jack, which can be replaced. </s>

<s>[INST] how do i set the cpu fan speed sets to permanently high? There's no setting cpu fan in BIOS i'm using inspiron 14 7420 2-in-1 [/INST] Heat and ventilation are issues with pretty well all modern thin laptops. Always use the laptop on a hard surface, never on a bed, couch, pillow, etc. You might want to do what I did: I took a strip of lumber, about 3.5 cm. wide x 2 cm. high (1.5" x 3/4"}, and the length equal to the width of my laptop. I routed out two notches to accommodate the laptop's rear feet. The rear of the laptop sits in those notches, propping up the rear by 2 cm. That provides better ventilation underneath the laptop and makes it easier for the fan to draw in air via the bottom vent. It's cheap insurance, and also positions the keyboard at a slight angle that makes typing more comfortable. It won't solve a major heat issue, but it helps somewhat. You can also reduce heat caused by Turbo Boost by changing power settings.Settings | System | Power & Sleep | Additional power settings | select your plan | Change plan settings | Change advanced power settings | Processor power management | Maximum processor state: set to 99% or lower.If you set it to anything below 100%, Turbo Boost will not activate, so system will not generate as much heat and you will save battery power. And in that same panel, make sure System cooling policy is set to Active. Having said all that, 200¡Æ F is only 93¡Æ C, which is not all that hot when you are gaming. The processor is designed to handle 100¡Æ before throttling. </s>

<s>[INST] I'm trying to fix a friend's 5540. When i power it up nothing shows on the screen, only the power button lights up. I tried replacing the ram, and unplugged everything i could(battery, SSD, cd drive). The only thing I can do is when i press the key D on initial boot it will cycle colors on the screen, like a diagnostic. [/INST] That means the screen is OK -- leaving the mainboard as the part to replace. [URL] </s>

<s>[INST] Background: My Inspiron 5379 keyboard needs replacement. Dell no longer manufacture parts but provided a number. I bought a part an attempted replacement. Unfortunately, the part did not match Dells specifications so I needed to reassemble 'as was'. Symptom: When I restarted, BIOS had lost its date and time. After correcting that, Windows booted OK but 'hello face' did not function. Windows Security reported no TPM (previously TPM 2.0 was functioning OK). tpm.msc reports trusted platform module cnnot be found. Attempts to fix: I entered BIOS. There was no option to switch on TPM nor to switch on Intel trusted module. There is no TPM available in device manager. Bare metal reimage (BMR) failed to correct the issue. Factory resetting the laptop after BMR did correct the issue but BMR after that returned the state to no TPM. I tried reinstalling the latest BIOS update to no avail. My guess at the nature of the problem: Because a full reset corrected the issue and BMR after that restored the problem, my guess is that the issue should be correctable with a software tweak/ driver installation. The question: I prefer not to have to reinstall and tweak all my programs, which are there following BMR. What do I need to do to recover TPM 2.0? [/INST] Purchase a new reserve/CMOS battery. Shut down, unplug the system and disconnect the battery from the system board. Hold the power button for 30 sec. Remove the old CMOS battery and install the new one, reassemble the system and that should reset the TPM and mainboard to defaults. [URL] </s>

<s>[INST] Our brand new Inspiron 15 3525 screen kept freezing shortly after startup. Sound would still play, and if I plugged in a monitor through the HDMI port and had the project setting set to duplicate, the monitor would be active (really laggy), but the laptop screen would still be frozen. Tried a fresh new install of Windows 11 but it still froze. I ended up booting into safe mode and no freezing. I begin to disable all the drivers in safe mode, then booted back into normal mode and enabled until the screen froze again. I ended up finding the problem to be the 31.0.12028.2, A02 AMD graphics driver that is shown as the newest and most up to date graphics driver for this laptop. I installed an older AMD driver, 30.0.13036.2, A01, and no have screen freezing. Had to disable Windows 11 automatic driver updates because it kept re-installing the bad driver. Is it possible this is still a hardware issue and we should send the laptop back to Dell to diagnose and fix? [/INST] If brand new means within 30 days of shipment, you're better off returning the system either for replacement or a refund. Dell does not troubleshoot by send-in. You need to do the troubleshooting while on a call or chat with a technician. You can run the diagnostics (F12 at powerup) but with a defective brand-new system, replacement is a better idea. </s>

<s>[INST] I am very confused about why Alienware m18 R1 AMD only has 3 SSD slots. Its Intel counterpart has 4. It makes me wondering whether I'm paying 3799 to buy a "less premium" laptop with intentional degradation. I want to ask if there's any good reason about why Alienware made that decision? [/INST] [NAME] Bird I've had a response from Alienware. The different configs use completely different motherboard designs. The design of the 4080/4090 board with Intel CPU allows the room for the additional two 2230 SSD slots. The design of the AMD board with these same GPU's only allows room for one additional 2230 slot. It's all about how they could design the boards around the hardware. </s>

<s>[INST] Hello people of the dell Alienware forum I need some assistance with something, I have this very old Alienware laptop computer that my uncle gave me it's an area 51 m, It has windows XP professional 1-2cpu, It has a full desktop cpu in it, 30gb of HDD space, an ATI mobility Radeon 9000 and the model number is 5620D but when I look online I can't find anything on it the problem is it has no ram I'm pretty sure it takes DDR SDRAM but I don't know the max ram amount it can handle, again I'm not expecting much for such an old laptop but might as well try, Should also add that since it has no ram it refuses to turn on but it surprisingly still charges the battery being so old. Thank you for taking the time to read and I hope you all have a good day/night [/INST] This is an old, pre-Dell acquisition notebook made by the ODM Clevo (which still makes notebooks for the boutique market -- i.e., Sager, AVA, Eurocom, Falcon Northwest, etc.). Memory appears to be DDR: [URL] </s>

<s>[INST] Hello everyone. I wanted to ask more about Alienware m16 R1 LCD: 16'' QHD+ (2560 x 1600) 165Hz, 3ms, 100% sRGB ComfortView Plus, NVIDIA G-SYNC Advanced Optimus I cannot find any definite information as to whether this screen is anti-glare. I know that this ComfortView is something different, but not quite the thing, although it's also not exactly glossy. Is there anyone here, who uses a laptop with such screen? Is it comfy for the eye? I get a nasty headache when I look at non-matte screens for long time. [/INST] Online m16 R1 documentation, m16 R1 Setup and Specifications PDF, pages 17/18 = [IMAGE][IMAGE] </s>

<s>[INST] Hi. I have the Dell Inspiron 5405(40W). Is it possible to install second m2 ssd drive in slot two? I opened the back case and I noticed that the metal mounting bracket is missing and cannot find it anywhere. The photoe bellow showes tha it supports second drive. [IMAGE] [/INST] Yes, you can install a second M.2 SSD and the bracket for that is available at Amazon here. And it is also an M.2 NVMe slot. </s>

<s>[INST] I have a dell Inspiron 3542 which uses a battery of 40W of type XCMRD, 14.8V 2.63A Can I use a battery of 65W which has Type MR90Y 11.1V 5.3A I have no problems with weight or portability. [/INST] You can and Parts-People here shows that 65W battery as compatible. </s>

<s>[INST] Will this work for my inspiron 14 7420 2-in-1? PNY XLR8 Gaming 32GB (2x16GB) DDR4 DRAM 3200MHz (PC4-25600) CL20 1.2V Dual Channel Overclocked Notebook/Laptop (SODIMM) Computer Memory Kit ? MN32GK2D43200X [/INST] No problem, that Crucial site page can be found here. </s>

<s>[INST] Hello there, I will be working off-grid for a few days and want to charge my laptop using either a powerpack or a powerbank. Is it more efficient in terms of power usage to use the USB-C port for this, rather than using the Dell mains charger with a powerpack with inverter, or does it make no difference? Also, do I need to find a powerbank/powerpack with 65W output, or will the laptop still charge with lower wattages? Do powerpacks/cables need to be Dell-specific? Many thanks for your time. [/INST] A lower output adapter should still charge the battery, but much more slowly. And if your plan is to charge the system while using it, you will need a full 65W input to do so. Inverters invariably cause losses, so be sure your inverter can deliver at least twice the output (i.e., 130W to an inverter that runs a 65W power adapter). </s>

<s>[INST] When charging with usbC charger provided with laptop there is a vibration or tingling sensation when touching the top or bottom of the laptop. It stops immediately when charging cable is remopved. ?????????? [/INST] This is actually normal. It happens with all metal laptops if your charger is not grounded (including Apple with the included charger). The effect comes from a very small current that flows through the laptop if your charger is not grounded. If your charger is grounded depends on your charger and country. For example the German plug from Dell is grounded and the effects you mention are not there. On the other hand when I plug in the standard charger from my Macbook (which is not grounded) or a third party USB charger which is not grounded, I do have the same effect. If you don't like the effect, you can search for a grounded charger...which is unfortunately rather rare. In Germany, the original charger of Dell, HP, Lenovo are grounded as all wall outlets have to support grounding. In some countrys it is not required that all wall outlets support grounding (including the US), so the chargers supplied might be different. I hope this helps. </s>

<s>[INST] I recently tried to upgrade my CPU from the i7 10700F to the i9 11900K and the computer won't turn on. The power button flashes red twice. These CPUs use the same socket, I calculated the power draw of my components and found out that there was more than enough left in the 500W power supply to do this upgrade. I was wondering what the issue was? Thanks in advance for any help. FYI I am running an RTX 3060 currently. [/INST] The system in question isn't a notebook computer (you've posted in the Inspiron notebook forum), but this model takes 10th generation CPUs only. The socket may work, but there is more to CPU support than simple socket compatibility. </s>

<s>[INST] I want to upgrade my Dell Inspiron 15 5559 (I5 - 6th) from 8GB of RAM to 12GB, but I'm not sure if I can have one 4GB DDR3L 1600MHz 1Rx8 RAM (which is the original one on the PC) and another one with the same characteristics except that it's 2Rx8. Is this possible or could I have problems? [/INST] As long as the memory is otherwise compatible, it won't be an issue.The bigger issue is that mismatched modules will mean only half the RAM (8G) will operate in dual channel mode, at full bandwidth. The other 4G will run at half bandwidth.You need 2x4 or 2X8 for full dual channel operation with two modules. </s>

<s>[INST] This Inspiron 15 5510 is 1 year/7 months old. So I recently came to know yesterday that one of my screws from the bottom of my laptop is not there. I tried searching it in my bag but couldn't find it. So I thought of checking other screws and found that all of them were pretty loose for no reason. What should I do? [/INST] Dell does not provide replacement screws. Per the online Inspiron 15 5510 Service Manual page 10, you will need to purchase the screw locally = [IMAGE] </s>

<s>[INST] I have an out of warranty G3 15 3500 with windows 10 21H2. Recently i was trying to reinstall Alienware command center and when I tried to uninstall it it shows interrupted error then i deleted all it files as per the dell tech support YouTube video and then i retried to uninstall and it got uninstalled and i restarted my laptop now when I try to reinstall newer version 5.5.46.0 it shows the same error at installation wizard was interrupted. Someone please help me i want to install new version of I try to install version 5.4.35 it installed easily but if then i tried to update it shows same error while updating to any version above 5.4.35. And it also started the error no dell support assist than driver scan shows please try again later unexpected error occurred. Someone please help me with this issue. [/INST] So, after a lot of searching i got to know about revo uninstaller and then i tried to uninstall the old version of Alienware OC controls and then i uninstalled the Alienware command center v5.4.35 and after that i only deleted the registry entries which revo uninstaller shows has "Alienware command center" or "Alienware" written and after that it has shown me the remaining files which were not deleted and it has the v5.5.46 files which were not deleted due to which the wizard was interrupted every time i used to install or update Alienware command center and after all that i rebooted my laptop and then try to install Alienware command center from revo uninstaller and boom that it got installed with no interruptions. So, by following above steps you can solve your problem. </s>

<s>[INST] I installed a new WD BLACK SN850X 1TB replacing in slot 1 (PCIe Gen 4) of my DELL Inspiron 16 Plus (7610 ) the original Kioxia KBG40ZNS512G 512GB. The Kioxia got degraded to slot 2 (PCIe Gen 3). To my surprise, CrystalDiskMark 8 has shown that the "best of the best" SN850X performs worse than the budget Kioxia except for the sequential read scores. Worse even, the Inspiron got a very annoying hiccup, stalling randomly here and there for a few or even a few dozen seconds - while attempting to a new app e.g. Not a short research directed me to the DELL BIOS settings where under the Storage tab there is a default choice "RAID on". I followed (important!) the procedure described here: [URL] where I went from here [URL] and voila: the Intel Rapid Storage controller gave up to the original WD and KIOXIA controllers and both disks went up immediately in their scores. The WD finally showed better scores than KIOXIA (although I expected more gap in the random read/write area, but it seems that since at least 2019's Samsung 970 EVO Plus there is no real breakthrough in the field, so from the user - or gamer - perspective, the faster PCIe Gen 4 drives bring no noticeable gain). Note: when doing a benchmark check disable Windows write-cache buffer flushing in the WD dashboard to get max random write readouts, and disable Windows write-cache buffer altogether to get max sequential write readouts - after the benchmarking revert to the default settings, they seem to be working well in the real world. And most importantly the perceived performance of my machine, which I use to make my living as a WordPress developer, went up significantly - no hiccups anymore (so far). BTW: check if your Windows power plan settings are not set to switch off the disk after a short time - for SSD drives, this is not needed any longer. Not a good idea for DELL to set the BIOS storage settings by default to "RAID on" instead of AHCI/NVMe still in modern times. [/INST] I found the culprit: it was Active Protection (active by default) from "Acronis True Image for Western Digital", I switched it off, and the problems ended. </s>

<s>[INST] Greetings, I have an Inspiron 16 Laptop and recently, I have been encountering a problem on this, sometimes the brightness is gradually reducing. Actually recently I upgraded my laptop from Windows 10 to Win 11. I'm not sure whether some features have changed. Could anyone please help me? Any kind of help would be highly appreciated. [/INST] Well power settings can cause the screen brightness to change automatically to conserve power. Disabling Change brightness automatically when lighting changes in Windows Display settings may also resolve issues with automatic brightness. </s>

<s>[INST] Hello folks!I want to clarify, which HDMI version have this laptop ?I'm asking, because i want to connect a 2K monitor and have 120 or 144hz refresh rate. Right now, I'm using 3rd party Type C to Display Port adapter, and I have that 144hz on 2K. But now i need to do some changes, and I want to use Type C to HDMI adapter, and i want to have high refresh rate. So, regarding adapter i will take care, but I need to know, will it even possible to have high refresh rate on 2560x1440 with adapter to HDMI. I had tested that dell original small adapter Dell DA20, and this small guy can't give me more than 60HZ output. So, question to experts here - is it possible to have 2560x1440[NAME](144)HZ video ouput via HDMI on Dell Precision 5550 ? [/INST] Hey, I've solved it myself. So, short answer - Yes, it works!Detailed answer - I found Verbatim Type C - HDMI cable, which is supporting 4K[NAME], and connected to laptop. Laptop is able to work on 60/120/144Hz with this cable on 2K resolution. So, looks like small Dell DA20 is having old HDMI version, as it doesnt give out more than 60Hz. </s>

<s>[INST] Is it possible to out put 4K 120hz from my Dell XPS 15 9530 to my external display in extended mode?My Sony X95K TV can do 4K 120hz from my other PC > [DisplayPort 1.4 to HDMI 2.1 active adapter] > TV without any issues. I've tried with the USB-C to HDMI addapter that came with the laptop and my own Cable Matters UBS-C > HDMI 2.1 adapter that supports DP 1.4 alt mode. So far I haven't been able to make it work and is stuck at 60hz. [/INST] I got it to work. In the end it was my error. I used the wrong HDMI input port on my TV that only support HDMI 2.0 4K 60hz. Now that I used the HDMI 2.1 4K 120hz port it works as intended.I'm sorry for being a stupid user haha. So we now know that the RTX 4070 Ti does work at 4K 120hz from USB-C.Problem Solved! </s>

<s>[INST] I haven't been using my Inspiron 5567 much, but will be in the very near future. I want to upgrade the RAM and I will also be installing a 1GB SSD at the same time. Currently I have 8GB of RAM and I think I can add another 8GB of RAM as there is a 2nd slot Do Dell laptops only use Crucial RAM ? I am struggling to find Crucial 8GB DDR4 2400 Sodimm in South Africa, only 3200 Mhz. Will it caus[IMAGE][IMAGE]e a problem if I use this with the exisiting RAM? [/INST] It is preferable to use matched RAM when updating. The 3200 RAM would clock down to 2133 and may cause compatibility problems. The best solution is to order a 16GB kit and Crucial RAM is the most compatible with Dell systems. You can find that RAM here on their European site and they do ship to South Africa. </s>

<s>[INST] Hello, since a few days sometimes in the morning I find my laptop shut down. Laptop is connected to the WD19TBS docking station. It happened again this morning and at reboot I had a BIOS warning about the connected power supply which couldn't deliver enough power for optimal performance and had crackling noise from the docking station. I called the support, describing the problem, and they told me that Precision 5550 requires a lot of power (210W) and that WD19TBS is not fully compatible with the system as the maximum power is 180W. It was suggested to use a WD19DC or WD19DCS, but also this model is not fully compatible or use the power supply but then I can't use dual display. Note that I have been using this docking station for about 2 years and I require dual display and that WD19TBS is an official DELL accessory. I have disconnected the docking station for safety reasons, as the noise increased. Which docking station should I use? How can I get a replacement as the warranty expires in 2024? [/INST] Update = Dell chat agents setup service to exchange the dock. </s>

<s>[INST] Please Help. I have tried everything. My laptop only says plugged in, but it is not increasing in charge percentage. I have tried uninstalling and reinstalling the drivers under battery in the device manager with reboots. I have removed the battery and held down the power button to drain residual power. I have ran bios diagnostics, regular power diagnostics, and diagnostics from dell website. It wont charge. It does not say not charging, but it has stalled. Ordinally thought was hardware issue, Replaced charger then battery. What am I missing? [/INST] If the system does not recognize the AC adapter (check in Setup, F2 at powerup), the battery will not charge. If you've already replaced the adapter and battery, and the system has a barrel connector, replace the DC jack in the system. If that doesn't work, or you have USB-C charging only, the system board will need to be replaced.; </s>

<s>[INST] MY LAPTOP IS DELL G15 5520 I HAVE BEEN FACING THIS ISSUES AFTER I'VE REBOOTED MY LAPTOP. I CAN'T START MY LAPTOP(EVENTHOUGH THE KEYBOARD WILL HAVE LIGHT FOR A 3 SEC BUT IT STILL WON' START UP AND I THING IT IS NOT THE BATTERY PROBLEM) WITHOUT AC ADAPTER AFTER I STARTED IT, IT CAN BE FUNCTIONING WELL, BUT IT WILL IMMEDIATELY SHUTDOWN AFTER I TAKE OFF THE AC ADAPTER. [/INST] Since the system is under a year old, it's under warranty. Call Dell -- either the battery is faulty, or the system board is, but the warranty will cover the repair. </s>