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<s>[INST] QLogic 57840S 10Gb Quad Port KR CNA bNDC Blade m620 bNDC part number JNK9N runing fine on M1000e chassis. Adding new M640 blades with "QLogic 57840S 10Gb Quad Port KR CNA bNDC" part number XV66X looks like up an connected to force10 MXL on fabric A when looking to port status on MXL switches but no traffic there. Referring to Power Edge-M IO modules guide, it doesn't mention quad port 57840S-k with G14 blades! but it mentions that it is compatible with MXL. Dell website customization product shows that this bNDC is for M640. M640 can see this bNDC and configure them and booted successfully. to sum up question, is it valid configuration to use: M640 with QLogic 57840S 10Gb Quad Port KR CNA bNDC" part number XV66X on M1000e midplane 1.1, IO module type is 10 GbE KR using Force10 MXL 10/40GbE on A1/A2. [/INST] Hello [NAME], The QLogic 57840 QP 10G KR is endeed supported by the PowerEdge M640 and more specifically, the part number XV66X is compatible with the PowerEdge M640. The CMC firmware version 4.4 was the one that introduced the Broadcom 57840S-k Quad Port 10GbE Blade KR NDC compatibility. Can you make sure the firmware baseline is updated? (not only CMC, but all components) I think the problem of the Power Edge-M IO modules guide is that the revision date is from April 2013, so it is not fully updated. Regards. </s> |
<s>[INST] Hello! MXG610s already have fos 8.1.0 version, we would like upgrade firmware to 8.2.x. Anyone know where we can download latest fos for this switch? In fos 8.2.2b we cant find HW Type 175.52. [/INST] Answer by myself. Support tell us that this switches use special veriosn of FOS and actual version v8.1.0_lnx3. </s> |
<s>[INST] Greetings, all. I purchased a Dell PowerEdge M630 blade server that supposedly can support PCIe SSDs (ExpressFlash / NVMe U.2 SSDs), but knowing it wasn't shipping with the correct backplane. I purchased a M630 PCIe backplane and am having issues physically connecting it to the motherboard. It looks as if the screw leads on the J_PERC(?) connector are stopping the backplane connector from seating correctly. I see very vague references to a PCIe storage controller/extender card that might be needed, but other than the manual which only references its existence, I cannot find any additional information on it or how to purchase it. Can anyone confirm if any other parts are needed? Originally, the server shipped with a S130 PERC card and SAS backplane, but I've removed those 2 parts before attempting to install the PCIe backplane. Thanks! [IMAGE][IMAGE][IMAGE][IMAGE][IMAGE][IMAGE] [/INST] Hi joscortech, you're completely right, there is an extender card needed. The part number is NWYNK (PCIE Gen3 Extender Modular Card, PWA,CTL,PCIE,G3,EXTDR,MDLR). Install it like shown in the manual ([URL] Best regards, Stefan </s> |
<s>[INST] Could anyone please provide part numbers, or a guide showing the part numbers of the plugin modules for FlexIO bays in the M6220? I've looked through a ton of manuals that show pictures of the optional plugins, but I can't find the part numbers or ordering information anywhere. Thanks, Brian [/INST] Hi, Page 8 shows the part numbers. [URL] </s> |
<s>[INST] Hi, I'm looking at upgrading a M1000e chassis with M640 blades. Does anyone have any good documentation on the upgrade process and order.....and any gotchas and/or potential issues We also use openmanage so I assume this should get upgraded first? thanks [/INST] Mikelav69, There isn't anything other than I would recommend that prior to installing the M640 you update the CMC, as well I would also update the M640s BIOS, iDrac, and controller once installed. Hope this helps. </s> |
<s>[INST] Good day for all! I have MX7000 system with two MX740c blades.They all have latest firmware installed. OMM Version 1.10.10 (Build A00.726). I'm facing strange behavior when trying to create profile for sled. It has 2 mezzanine cards, one is QLogic 2x25GE QL41262HMKR CNA and another is QME2742 FC mezzanine. When I'm trying to create template using this sled as reference device and all parameters are checked, all NIC MACs and FC WWNs were captured as well. [IMAGE]Creating template with all parameters checked [IMAGE]FC parameters captured But I don't want to capture RAID configuration, so I unchecked this parameter when create another template. [IMAGE]RAID parameters are unchecked And then I got template without ANY FC parameters! [IMAGE]RAID = FC??!! Does it mean DELL equals words RAID and FC? Why? They are not the same! RAID option is for local disk configuration when FC is responsive for Fibre Channel Network communication as well NIC config is responsive for Ethernet Network communication. Moreover, it does have impact on deploying template. To check this I tried to deploy template with RAID config captured and it deploys well with both NIC and FC virtual identities assigned from pool: [IMAGE] What's the problem then, may you say. The problem is because of RAID configuration included it will re-create internal RAID array trashing all data on it. It is not desirable behavior when you want to just apply server profile to get old MAC-addresses and WWNs when migrating him to another slot when device stops working or needs maintenance. OK, trying to deploy template without RAID configuration - FC identities trashed out. [IMAGE] So the main question is why it is possible to capture only NIC configuration in template but not only FC? Any thoughts? [/INST] Well, Dell support replied that it's known problem in software and it will be fixed in a future releases. Have a nice day. </s> |
<s>[INST] Hi, I recently acquired some C5000 chassis with 12 of the C5220 blades installed. I was trying to find the iDRAC and couldn't find any information on it and can't seem to locate it inside the blades. If anyone could assist with figuring out what the iDRAC in these systems are, I'd be very grateful. Thanks! [/INST] Hello The C5220 does not feature an iDRAC. The iDRAC is a more feature rich BMC, it takes over as the BMC when it is present. The C5220 only supports a Baseboard Management Controller, an iDRAC cannot be installed. There is a BMC manual on the C5220 support page. [URL] Thanks </s> |
<s>[INST] HI, I am having an FX2s Chassis. I am trying to bind FX2s Chassis with AD using Standard schema. there is no certificate configured in the environment. BUt i am getting an error while trying to test configuration. The test results are listed below. Test Results[check]: (system) Verify needed system resources: PASSED[check]: (setup) Validate AD configuration: PASSEDINFO - (setup) Using standard schemaINFO - (setup) SSL certificate check disabled -- skipping check[check]: (dns) Acquire LDAP and GC SRV records: PASSED[check]: (authen) Acquire user privileges: FAILEDERROR - (authen) AD INVALID CREDENTIAL 0x00006007RESULT - Unable to acquire user privilegesTEST FAILED The Firmware version of FX2s Chassis is 2.20. Has any one faced this? [/INST] AD CS role with Certificate authority was configured in Domain controller. and then the authentication was successfull. </s> |
<s>[INST] Are there any updateed stencils of MX-7000 series ? [/INST] Hello, The Visio stencils aren't utilities we keep up with. That having been said, I did find something that looks like it may be what you need. That's the description for the Dell-ModularInfrastructure file. You might check it out. [URL] </s> |
<s>[INST] Trying to upload new iDrac 2.63.60.62 to a M620 Gen12 through CMC 6.1 but it's taking too long to complete .. it has past 30min and only 10% upload... Anyone having this same issue? I'm using 6.1 for at least 6 months, and this is the first time updating iDrac firmwares that causes this issue..when I updated to 2.60.60.60 did not had this issue, this is a iDrac package problem or CMC issue with this new firmware? [/INST] the CMC 6.20 fixes the issue, but just to let you know, the slow problem only happened in 6.1 using idrac firmwares with lifecycle controller, with other firmwares, like CMC, SAS RAID or Ethernet Controllers, no problems!! </s> |
<s>[INST] hardware : m1000e, network A1 - Gigabit Ethernet Dell Ethernet Pass-Through B2 - 10 GbE (XAUI Only) DELL 10GbE XAUI PTM blades m620 with Broadcom 57710 mezzanin on slot b i have configured the m1000 and successfully installed proxmox os on the blade. but only the a1 network is working. running ipaddr i see the interfaces enp3s0f0,enp3s0f1: that have matching mac address to WWN/MAC Addresses . however they are in disabled state. they are connected to dell force10 s4810p [/INST] i found the solution, the switch ports were down,, it is my first time configuring switch,, i didnt know the default off all interface are down, </s> |
<s>[INST] Hey folks, My CMC is behaving a little oddly. We've recently reconfigured switches in one of our M1000e, and were making some minor changes just to apply labels to ports. Mid session, the CMC session kicked the engineer out, and we now can't get into ANY of the six M8024-K switches in the unit. [IMAGE] Exciting screenshot. Is there anything I can do remotely that will help, or do i need to send someone to site to reseat switches? Thanks! Max [/INST] In that case reseating the switches is probably the best option. You could also try failing over to the other CMC if you have two. </s> |
<s>[INST] Hello Everyone, I have huge problems with Dell VRTX. We have 4 nodes installed with vSphere 6.5 in VRTX Chassis. We have already configured 4 servers with one Datastore which is taking from Virtual Disk of VRTX. Then, we have shutdown 4 servers and took out them to move physically to another site. After we moving and set up and power on all servers,the shared storage is not shown in all ESXi hosts. The status on virtual disk of CMC showing healthy and no errors on CMC. But the ESXi hosts do not know any storage devices. I rescan HBAs and reboot all hosts. But it seems no storage. :( Could you guys please provide my checklist and best practices. Have a nice day. Thanks you. [/INST] Now my problem is solved by changing the access of virtual adapter. Have a nice day all. [IMAGE] </s> |
<s>[INST] Dear all, i have dell PowerEdge M1000e chassis with 8 PowerEdgeM610 and 8 PowerEdgeM610 so i have updated he firmware to 9 610 but not all . My queries are :- 1)PowerEdgeM610 is giving health error critical but everything is working fine on the server i have cleared logs both idrac and hardware but not able to resolve 2)also the chassis kvm is asking for a password but i have set none and also resetted the same but not able to have access to the kvm both front and back 3)currently the chassis ramp up the fans suddenly and all links are flapping on one of the Ethernet switches ...seen on the switch it is connected on. Please help for the above queries .... [/INST] Hello There are several possible issues that can cause a health critical error. More information should be listed in the logs. If you are not seeing any messages in the logs about the error then run diagnostics to try to force an error. If there are no errors reported in the logs then it may be an issue of firmware being out of date. Setup and configuration information for the CMC should be listed on the M1000e support page. The initial setup and default user/pass should be in the guides and manuals. [URL] The chassis fans are controlled by the iDRAC and CMC working together. If the iDRAC or CMC are having issues it can cause erratic fan speeds, or the fan speeds may run at maximum RPM. Thanks </s> |
<s>[INST] I'm having issues updating the Broadcom BCM5720 4-port NIC firmware on two PowerEdge M520 (VRTX) servers. All other firmware components on both the M520's and VRTX were upgraded successfully. It seems that each individual NIC port is updated during the firmware update, but in my case I can only get 2 of the 4 ports to update. Current firmware version on the NIC is 7.10.17. I've tried updating to a number of newer versions, including the latest (20.6.52). In the case of the two ports that fail to upgrade, the updated firmware is shown as the rollback version in the DRAC/CMC, the other two ports show the correct new firmware version. The VRTX does include the FlexAddress functionality. I have tried updating the firmware after disabling FlexAddress on a server slot but it appeared to make no difference. I see nothing useful in the hardware or chassis log. The Lifecycle Log does appear to report a successful upgrade. Is there a specific procedure for upgrading the Broadcom BCM5720 NIC firmware on a PowerEdge M520 within a VRTX chassis???? Any other ideas? Thanks in advance! [/INST] If you are not using a PTM then it should not apply. Make sure the system BIOS, iDRAC, and CMC are up to date. If they are not up to date then update them and try to update the LOM firmware again. If it still does not update properly then update from the host operating system. If the host OS is not supported by our update packages then you can boot to our Support Live Image and use the RHEL packages. www.dell.com/support/contents/article/product-support/self-support-knowledgebase/enterprise-resource-center/enterprise-tools/support-live-image Thanks </s> |
<s>[INST] Hi, We have an M1000e chassis and 4 existing M620 blades, im adding two new m630 blades and after completing the required chassis firmware updates and installing windows the status of the Intel x520 10GbE dual port KX4-KR Mezz only displays as 1Gb as the connection speed. When looking at the fabric information from the iDrac I can see on the 10GbE card is at fabric C on the old servers and fabric B on the new blades, as Im new to all this is there something I should have changed via the bios settings, or do I need to change one of the fabric/switch settings? Any help would be appreciated. [/INST] Hello It sounds like the switch on fabric B is 1Gb and the fabric C switch is your 10Gb switch. The fabrics connections are not something you change through a setting. There are two mezzanine slots that you can install that network device into on the M630. One of the slots should be labeled B and the other C. I suggest moving it over to the C slot so that it connects to your 10Gb switch. Thanks </s> |
<s>[INST] All, At this moment I'm trying to update the firmware of 8 iDRAC interface via iDRAC webinterface and via CMC interface, unfortunately it doesn't work. On our M600 we are running Xenserver. From DELL Enterprise support I get .exe files to upload, but then I get an error while updating firmware that image is not correct to update firmware. My simple question is where can I find/download the correct file to update firmware of iDRAC via webinterface. Hopefully I get soon an answer. Thanks in advance! [/INST] All, Thanks for your help. Issue is solved. the file is needed was not on the support website anymore, but because the Windows file was available, that file was available from payloud folder. </s> |
<s>[INST] I have blade that is an M610. its current iDRAC6 Firmware version is 3.30 (Build 17), its BIOS version is 6.0.7. I am trying to upgrade the iDRAC firmware upto version 3.50 (Build 4). I am upradging through the CMC on the M1000e chassis. I choose the slot the Blade is in and then Launch the IDRAC GUI. I choose update firmware and select the firming.imc file that I have successfully used on other M610 Blades. After about 30 seconds it comes back with the following error. The uploaded image has failed verification Why? [/INST] I ran into the same problem (with a refurb M610, iDRAC firmware was 2.20). I tried to upgrade the iDRAC6 firmware to 3.60 using the iDRAC6 web interface and it was a no go. I tried several browsers (chrome and firefox) and same issue each time.I tried to upgrade to firmware 2.31 (as specified in the release note) instead of 3.60 and same issue each time. I eventually managed to upgrade the iDRAC6 firmware by doing the upgrade from the M1000e web interface and not from the iDRAC6 web interface. It worked first time (using Chrome). </s> |
<s>[INST] Hi All I have an M1000e with 4 x M6220 switches available, and I also have 2 x passthrough modules available. I have 3 x M710 FH blades with fab A,B and C . I also have 5 x M905 FH Blades with only Fab A and B. Would it be ok to use the Passthrough modules in Fab B1 and B2 and the switches in Fab A and C? I realise that I will not be able to access Fab C from the M905 blades but they are for test and dev so that is not a problem. So is it ok to mix or is that not a good thing? Thanks Eric [/INST] Hi All I went ahead and mixed the modules and it works a treat for me. </s> |
<s>[INST] I've got 6 of these in production now, and have suffered one DIMM failure so far. I am looking at purchasing 4 more with maximum RAM (192G). Using the on line configurator I am told that: [IMAGE]The M420 Blade supports a maximum of three (3) DIMMs with one CPU or six (6) DIMMs with two CPUs. In order to get the 192GB using the single option provided by the website (16GB DIMM) I will need 12, but the M420 contains only 6 DIMM slots. What magic is required to cram 12sticks into 6 slots? Or is the 196G maximum just a lie? [/INST] I am testing out the DELL CHAT to see if I can get an answer. Treona tells me that there is a 32GB DIMM option that the configurator does not list. Why? Are the 32G DIMMs not in stock? Treona says she does not know why the part does not show up, but she could quote it. OK then there it is. I have to use a live agent to get that maximum RAM configuration. </s> |
<s>[INST] We have a new chassis we are setting up that is populated with new M630 blades. Several of the servers are having errors. They have Windows 2012 R2 installed and if we restart them we get these errors. We can reseat the blade and start the server and no errors. But once we restart from the OS the error comes back. On the console when it boots we get error code UEFI0078. We have opened a case with Dell so far and sent them a DSET report, swapped procs and memory but still have the problems. Even when both procs are swapped it still shows CPU 1 as indicated below from the M1000e CMC. Anybody have any ideas? [/INST] We have discovered what this issue is. The issue is specific to KB3064209 and the Intel Xeon E5-2670 v3 @ 2.30GHz CPUs. Once this update was uninstalled we no longer had the issue described. We were able to restart without any errors. </s> |
<s>[INST] Hello, I recently brought a new m1000e chassis online with two cmc's running 4.5 firmware. When I initially connected to the CMC it prompted me to change the default password, which I successfully did. Now I am seeing some very strange behavior. I am able to login with BOTH root / calvin and root / new_password. I tried changing the password from racadm cli as well as the web gui. No luck. I have confirmed that there is no external authentication enabled, so local login is all that should be working. To be honest, I do not even know where to start troubleshooting for such an odd issue. I have never seen a single username work with two password combinations. Perhaps someone can shed some light on this for me? Please feel free to ask or comment anything that may be of use. This is preventing me from moving forward with a build since I can't very well put a chassis in production with a default root password... If I am not clear, or if anyone would like any more information whatsoever please do not hesitate to ask. I would really like to get this resolved ASAP. Thank you in advance for any help provided. Jeff [/INST] Can you also check whether password reset jumper is installed on CMC. If password reset jumper is installed default user name and password will be functional. You can refer "Resetting Administrator Password" section from below user guide to get more details on this feature. [URL] </s> |
<s>[INST] Hello, This sounds silly but I'm literally stuck. I tried to remove a brand new M620 blade from our chassis but the handle only came out a bit on the upper side. The handle is stuck at the down side and it's impossible to remove the blade. I tried pulling as hard as I dared. Now I can pull the upper side of the handle a bit out without pushing the button. Down side stays rock solid, with or without pushing the button. Anyone had this happen to him? How do I get this thing out? Thanks! [/INST] I finally managed to get it out by pulling up the front as high as possible which allowed me to get it out. Turns out there is a small screw missing from the underside which prevented the latching mechanism to work correctly. </s> |
<s>[INST] I am in need of updating server iDRAC card's firmware to 1.65 and the ways to do so now are updates which require you to run them on the host OS which has to be windows or Linux. I have two servers which do not have OS's on them so I can not update in this manner and it is silly for me to install or run an OS on each of these just to install a firmware update for the DRAC card. I also have four other machines where the windows exe is not updating the card because as it begins the update it fails saying the card is not there even though before it was told to move forward with the update, it identified the card and its version of firmware. I did reference this thread already [URL] and the person who asked where they could get the image was never answered and I could really use the image to resolve my problems. Thank you for your help. Thank you [/INST] There is one way you can get image file from windows exe file. Follow below step to get image file and try to update through GUI </s> |
<s>[INST] On updating IOM firmware 2 out of 4 m6348 failed to update and now report fabric mismatch. I have tried the update process again and reseating them. They won't even power on in the enclosure to access the console, is there any way to recover them? [/INST] The issue was caused because if you link the chassis cmcs via the internal switches, updating the firmware on the switches causes the cmc to power cycle the chassis and corrupt the update. (tbh this is a pitfall that shouldn't exist)Avoid this by connecting the cmcs directly or via an external switch during firmware updates.The firmware on the switches is corrupt, I think it should be possible to reflash the chips directly however this would require electronics expertise. In our case the seller replaced the switches under warranty and we were able to update those successfully. </s> |
<s>[INST] I read the information that you had with a previous customer regarding the C6100 and found it very useful. I was wondering if you could answer more questions for me. I am considering buying one of these. My purpose is going to be different then what is intended for. i would like to build 4 seperate systems in one box. Is that possible? I read that in order to install the Operating systems, that the onboard intel ICH10 would not work. In order to do so, I need to get the raid card to divide them up. My next question is, How many RAID Mezzanine Cards can I put in the Dell C6100? I read, don't remember where, that the c6100 houses only 2 RAID Mezzanine Cards? Is that true? Thanks in advance [/INST] Hi, if there is a Mezz installed propably the LSI 2008 Mezz. You cannot use the ICH10. It has an other internal cabling. With this config, you can run individual nodes. Please be aware, the systems the vendor offers are out of service @ Dell or be a broker system from Dell Datacenter Solution that runs for a long time. So please check the servicetag with your local support first, before you buy the system. </s> |
<s>[INST] Hi, We have blade chassis M1000e with passthru modules "DELL 10GbE XAUI PTM" and several working M710 blades with "Intel 10GbE/FCoE Dual KR X-520" NICs in fabric C. Now two new M620 blades with "BRCM 10GbE 2P 57810S-k Mezz" NICs in fabric C were installed into chassis, and I am unable to power them on, getting error: HWC2008: A fabric mismatch detected for mezzanine card C. Detailed Description: The fabric type for the IOM and mezzanine cards must match. Once an IOM or mezzanine card is inserted into the chassis, the fabric type is then set for the CMC and the CMC will ensure that all subsequent IOM's and mezzanine cards match. Recommended Action: Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. Does this mean the Broadcom 10Gb NICs are not compatible with the passthru module? Thanks! [/INST] Hi, As per the support matrix only the listed cards support10GbE XAUI PTM. Since its a 2 different protocol XAUI Vs. KR, broadcom could not establish the link due to non backward compatibility. Dell 10Gb Ethernet Pass Through II supports the following XAUI-based adapters: Broadcom 57710 mezzanine card Broadcom 57711 mezzanine card Intel X520 mezzanine card Intel X520-x/k mezzanine card QLogic QME8142 mezzanine card Emulex OCm10102-f-m mezzanine card [URL] Regards Karta </s> |
<s>[INST] Hi, I'm having issues accessing the iDRAC web gui on a couple of M600 blades (needed to get console and re-install the OS). I've read on Google that running racadm racreset may fix the issue, but this appear to only be available on m610's? When I ssh into the M600 blade I'm given a SMASH-CLP Console (v1.08) prompt and can't find anything related to actually resetting the idrac interface itself. Is this even possible on an M600? How else can we reset the iDRAC interface? It's basically not responding on port 80 - unlike our other blades, also M600s. Many thanks in advance for any pointers or direction. Thanks, Rob [/INST] Rob, One option to rest iDRAC on M600 is through CMC. You can login to CMC and perform iDRAC reset from "Chassis Overview -> Troubleshooting -> Reset Components" page. Select iDRAC Reset option for the respective slot. You can also do this from CMC Racadm. Run the command "racadm racreset -m server- " from SSH or using remote racadm and CMC IP. What iDRAC firmware you have it on M600? 1.65 is latest FW for iDRAC in M600. If you don't have this FW on iDRAC can you update and check the same. You can download the same from www.dell.com/.../poweredge-m600 </s> |
<s>[INST] I recently added a few M620's to a few of my chassis that previously only had m710HD's one of my chassis gave this error in the CMC on this server " Component performance can improve if it is installed in another chassis that has a newer midplane, or if the current chassis is upgraded; the current chassis has midplane version 1.0. " My only question is the Midplane version a hardware piece or software version? Thanks. [/INST] Hi Alfizqui, Thanks for posting on Dell TechCenter. Yes you are correct, the midplane is hardware that is part of the M1000e chassis. Here's a clarification on your question from Dell Product group (I also work for Dell). "The current midplane you have will work great. The error message is basically there to tell you that Fabric A, your on-board NICS or Select Network Adaptor, could run at 10Gb Ethernet if you have the 1.1 midplane. But you can still run at 1Gb like on the 1.0 midplane. The 1.1 midplane did upgrade Fabric A to speeds higher than 1Gb. That was the major revision to that midplane but newer blades work great on the older midplane. You can also upgrade your midplane if you choose via a Dell customer kit. Obviously it¡¯s a pretty big change so usually Dell just recommends getting a new chassis as likely you¡¯re getting new servers and switches (10GbE instead of 1GbE) anyway and then using the older chassis for the previous servers." </s> |
<s>[INST] Hi, I'm new to Dell blades. We received a Dell M1000e blade chassis with 8 M600 blades that I'm setting up for a test environment. It has 2 of the blades installed at this moment. When I power on the chassis the display only says: "Enclosure Management initializing..." and the the LED is blinking in orange (red?). Nothing else happens. The VGA screen does not have any output. I wanted to use the LCD to configure an IP address for the CMC. Where and how can I see what is wrong? fyi the chassis has 3 I/O modules: - A1 and A2 have a passthrough Ethernet IO Module- B1 has a M6220 Ethernet switch.- The blades have no mezzanine cards Thanks in advance for any help. Kind Regards, [/INST] I don't seem to be able to delete this thread but it is solved. I just plugged in the power. But when I pressed the power button to turn it off and then pressed it again to turn it on the display worked. So this question can be ignored. If there is a moderator: please delete it! </s> |
<s>[INST] hi guys I have a Blade chassis with 3 PowerEdge M910, this chassis has 8 Physical NICs connnected and each ESX 4.1 sees 10 vmnics, according to my networking guy these 8 NICs are using Etherchannels and all these Etherchannel have access to al VLANs in my case VLANs 40 - 50 - 700 - 800. OK, I have 4 vmnics, vmnic6 to vmnic9, even when my Net guys says and show me that all the physical NICs have access to all VLANs, vmnic6 and vmnic8 have no access to VLAN_50 and this causes me that when vmotion VMs some VMs suddenly loss network connectivity.... on the other hand vmnic 7 and vmnic 9 listen in all VLANs. someone else deployed this environment but I had to do some migration to version 5 and I found out this issue..... so my question is since physical NICs are listining in all VLANs is there something I have to check at Dell level? thanks a lot [/INST] Hi Karlochacon, What's your HW configuration? For instance, NICs- LOM - LAN on Motherboard & what's your M910s' daughtercards? Are they dual- or quad- port NICs? Also, what IO Modules are in your Fabric A, B, and C of your blade chassis as well as your top of rack switch? Next, are you VLANs all public or are you using vDS for private VLANs? Are you seeing any types of errors in the Event/Alarms logs? So does your environment require vmnic6 and vmnic8 to have access to VLAN_50? What do vmnic6/8 map to in terms of physical NICs and what do vmnic7/9 map to? Regards, Kong </s> |
<s>[INST] Can anyone provide the location for this RAID controller!? You would think it wouldn't be THAT hard to find but for the life of me I haven't been able to hunt this driver down! I've found the driver for 64-bit I've even found it for Server 2000 everything but what I need! HEELLLLP !!!!!!! [/INST] This is exactly what I was looking for. Great find Kong and thank you! </s> |
<s>[INST] Good night, i have a inspiron 5577, i recently had some security problems so i needed to set a password in my HD in case of the worst scenario, the problem is, i set an Admin password and the HD (system) password but i can only remember my system password, i can use my computer but i want to format it and i probably will not be able to do it without my admin password, do you guys have any ideia of what can i do? [/INST] If you mean that you set a password in BIOS, you have two options. You will need to remember it, or have Dell help you. Dell can help, but you would have to prove that you are the legitimate owner and, as it is out of warranty, you would have to pay for the assistance. Here is more information from Dell about BIOS passwords, and here is how to contact Dell Support. </s> |
<s>[INST] Hello Dell Community, We came across two different alerts for two different Samsung SSD firmware updates from Dell.com and the child process is flagged as malicious. Parent process is flagged safe. I uploaded both files to our sandbox analysis tool and both reported no specific threat. Can you assist with verifying if these files are malicious or not? [URL] [URL] [URL] no specific threat [URL] no specific threat [URL] malicious [URL] 5 security vendors and no sandboxes flagged this file as malicious Thank you. [/INST] Stumbled over the same VT detection, luckily Crowdstrike flagged them as false positive </s> |
<s>[INST] I was wondering which. if any Dell software is affected by the Log4j Vulnerability CVE-2021-44228? I did find an article which linked to a list of the software. However I cannot get to the list as it simply says, "This article is permission based. Find another article.". [/INST] All, Information from our engineering team below/. ¡°Dell is reviewing the recent vulnerability disclosure in the Apache Log4j library to assess both our corporate network and our offerings. The security of our products and network is a top priority and critical to protecting our customers. We will communicate any security updates or mitigations, if necessary, at [URL] as they become available.¡± </s> |
<s>[INST] Confirmed by a dell representative that this email is not associated with any Dell employee or division. I¡¯m not one to complain, but I am incredibly unhappy with my experience purchasing a laptop from Dell. The email sent to me contained my full name, DPID, and clearly they were able to get my email which is what is needed to view sensitive information on order look up. As well, they had my phone number. Which they used to call me and inform me about this issue I did not share with them any information and hung up. I am Incredibly surprised to Have had such a disappointing and difficult experience with buying a laptop from dell. On top of the already difficult experience I have had to freeze my Bank accounts and I¡¯m considering getting a new card because of how easily they were able to access all this information I listed above. Getting through to customer care was another job in itself. I continuously got disconnected and not because of my cell service. The people I was able to speak with did help clarify the situation and verify that this email was in fact fraudulent. If you¡¯re considering buying something from Dell I would think twice. nothing more serious than headache has come from this and I hope that is all of it. But we shall see. Incredibly unhappy [/INST] UPDATE: the sales representative I spoke with had given me incorrect information. This email address is a legit one. Still upset about all the headache that this caused, however I spoke recently with a sales representative by the name of Harsimran, He was very knowledgeable, he answered and fixed every problem I was having. So thank you so much to him, still I remain disappointed in the overall customer service however Harsimran has changed my view quite a bit. Looking forward to reviving my laptop </s> |
<s>[INST] I'm running the virtual appliance for Dell Security Management Server version 10.2.14. I have configured Events Management for "export to syslog" via tcp/514 and have tried both an ip address and fqdn to no avail. I've confirmed that i can reach the SIEM system on tcp/514 so that's not the issue. What else do I need to do to have the logs sent to a remote syslog server? [/INST] Hi [NAME], You're talking about the SIEM\Syslog settings under Management > Services Management > Events Management correct? If so this configuration deals with events captured by our Advanced Threat Protection \ Dell Endpoint Security Suite Enterprise (ESSE) solution. If you have that solution deployed events should start feeding into your SIEM\Syslog going forward. If you do not have that solution deployed in your environment no other Dell Security Management Server events will be sent over. </s> |
<s>[INST] Hello, I'm trying to setup a as silent install script for Dell Encryption / DDPE. I found this helpful article that lists all CLI switches using the DDPE_XXbit_setup.exe or the "Dell Data Protection Encryption.msi" [URL] I have the latest exe installer - DDPE_64bit_setup.exe which is fine but the documentation also list instructions to install the .msi using msiexec. My question is where do I find the .msi installer? I have extracted the DDPE_64bit_setup.exe from the DDSSetup.exe but I can't locate the .msi. I understand the msi may be encapsulated inside the DDPE_64bit_setup.exe but how do I extract it so I can use only the .msi and don't need to mess around with passing variables into the .exe with the /v switch? Thanks, Ryan [/INST] Never mind, I figured it out. running this command will extract the MSI to the specified folder: DDPE_64bit_setup.exe /a /s /v"SERVERHOSTNAME=server.organization.com POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=[URL]" Resolved </s> |
<s>[INST] I have an older Precision M6700 mobile workstation that has been updated from Win 7 Pro to Win 10. The system still has the old Dell Data Protection Access software and I would like to uninstall it and clean it out. However, it does not exist in the Programs and Features control panel, and there are no uninstallers in the Access program folders. When I try to run the Access program, I get an error "Your USH firmware is not up to date". The only installer for Access is from Windows 7 which won't run on Windows 10. I would like to clean this off my system, but am stuck and don't know what else to do. Any suggestions? Thanks! P.S. The DataSecurityUninstaller.exe program can't find anything to uninstall. [/INST] Hey [NAME] Prior to MS creating Windows Hello Dell used the Dell Data Security Tools product to enable fingerprint login\functionality. That might be an option we can use to get fingerprint logon working on your M6700. Have you done a complete uninstall of anything control vault yet? I was thinking maybe removing any controlvault software, deleting the device in device manager, and then downloading the Dell Control Vault Firmware and Driver from your devices Drivers & Download page. Once those are downloaded execute the firmware first and let that run. Once that is done install the driver package. Reboot and see if that changes anything in the hello setup screen. Would you mind Private Messaging me your devices service tag? I can use that to see if I can find a matching system and attempt to reproduce. </s> |
<s>[INST] Hi everybody, after installing DDP (Windows 10, Latitude E5570, clean install, latest firmware and drivers) all USB connections (I noticed it with a USB3 flash drive (SMI USB3.0 USB Device)) are not working anymore. The error code within the driver section is 52 - windows can not verify the digital signature for the driver for this device...). I have seen some probable solutions (modify registry, disable driver signature enforcement) but this is DDP related - so I don't want to go this way. I have uninstalled DDP - and everything is working fine. Has anybody had the same problem? Any idea how to fix this? Thanks in advance! [/INST] Indeed there is, I am actually surprised you were able to get to 1909 without more issues. From our Drivers & Downloads page you can download the latest version of DDP which released February 2020. Download the new Dell Encryption release, you will be able to update in place, and then reboot. After that test out your USB to see if it works as expected. Thanks! </s> |
<s>[INST] Hi Whenever I try to update windows 10 I get an error message telling me to manually uninstall Dell Data Protection Encryption And to contact support to do so. I don't have the uninstallation program for some reason and don't want to randomly start uninstalling all my dell software on my laptop. I don't use the encryption at all Please Help [/INST] Hi [NAME], I am going to private message you a download link to our uninstaller utility. That will remove any Dell Data Security products on your machine, once uninstalled and rebooted you should be able to upgrade Windows 10. </s> |
<s>[INST] Dell is everywhere around me. It is everywhere. Its excellent quality is trustworthy and its excellent service makes me a big fan of Dell. Even my website([URL] is created by it. [/INST] Thank you, Dell, for adding a brick to my life. </s> |
<s>[INST] We have 14 models of Dell workstations. Three Optiplex models and 11 Latitude models are still in use and in warranty. I would like to be able to use SCCM to update the BIOS on these devices as a job that could be run manually from Software Center on the workstation. I have been unsuccessful in finding a method that temporarily suspends DDS bitlocker settings to allow this upgrade to happen. Can this be done in an automated way or am I out of luck? [/INST] [NAME] Have you attempted to stop the DellMgmtAgent service and then suspend the bitlocker via manage-bde command? After BL is suspended, apply the BIOS update. On next reboot the DellMgmtAgent service will start back up. If you have attempted that method, I'd recommend spinning up a ticket so we can help take a look at the commands you are using. -Brian L4 | Dell Data Security #IWork4Dell </s> |
<s>[INST] Hello, We are trying to start deploying Dell Encryption Enterprise to our laptops/tablets using Policy based FFE. It works successfully for our users that log into the laptop with their username and password. However, users that log into their laptop with a smart card (using standard Windows Smart Card logon, no special GINA) are not registered properly to the Dell Security Server, so the laptop doesn't encrypt. CMGShield.log has the following: I verified going to the server address works successfully with no certificate errors, so I think it's having an issue with the smart card certificate representing the user. I've tested this with both a new user (not in the DDS Server), and a user that already exists in DDS, but the result is the same. Anyone have any ideas? Thanks, RMills1 [/INST] Hi RMills1! It sounds like we are not able to validate the certificate or the chain of the certificate that is being provided by the client to the Dell Security Management Server. The service that handles activations, the Dell Security Server, leverages a java keystore for the certificates that it is aware of and any trusts that it may hold. This keystore will need to be updated to hold the root and the intermediate certificate that are being used in the chain for the smartcard certificates that have been issued to your users for login. To update this, we can leverage keytool that is built into the Dell Security Management Server to import the certificate into the keystore. This KB Article, specifically under the section of "Dell Data Protection | Enterprise Edition Configuration" should point you in the right direction: [URL] I will work with the team to separate this section out to its own KB article and get a bit more detail around why this may be needed. Let us know if this does or does not work for you! </s> |
<s>[INST] I'm having this problem: [URL] Core server and inventory server won't start after upgrade.I tried calling Pro Support but they just want to use webex, which doesn't work for me. They won't give me the script. Can someone put a download link to the script or point me in the right direction to get this solved.I don't want to spend time troubleshooting webex just because Dell wants to use that crappy software. [/INST] Hi [NAME] I've sent the data over Private Message to you (I'm not wanting to post this directly online in case a similar issue appears in the future that may require a different fix). </s> |
<s>[INST] Hello I'm having trouble deploying DDPE since version 10. I can't seem to deploy this via GPO since it requires the user to be logged in. I've tried running the installation with the user logged in and it installs fine. However, when attempting to deploy it as a gpo at startup, it doesn't install. How can I fix this? It's been working with version 8 but with ddpe 10 it doesn't work. [/INST] I think I "solved" the problem. I took the extracted MSI and made a startup script (computer level) in the GPO launching the msi with /passive (/quiet or /qn does not work). </s> |
<s>[INST] Hi, We are testing using DDS for management of SEDs for a system operating in a Workgroup environment. At the moment 20 failed logons is the maximum that can be set before a user is locked out within the PBA. My issue is that there seems to be no way to unlock that user in the PBA through the DDS server. The unlock command sent from the DDS server, seems to only work for when the whole SED is locked out, and not a individual user. The only work around I have at the moment is to send a command to bypass the PBA, then send a command to remove all users from the PBA, then let the local accounts sync again with the PBA on next logon. Any help would be greatly appreciated. [/INST] Hi Yostie___, Currently the method to unlock a user would be to leverage the command of "Remove Users" within the Dell Security Management Server for that endpoint. in the image below, you can see the option highlighted (it's wayyyyy at the bottom of a specific endpoint's "Details & Actions" options under "PBA Device Control / Cloud Device Control" (PBA is an acronym for Pre-Boot Authentication environment) , or formerly "SED Device Control" in older servers. once you have clicked this command, if you noticed the green highlight shows that this command has been prepped. As the endpoint in question enters the PBA, if it can reach the Dell Security Management Server, this command will be picked up, and the "Received" and "State" column will populate. by Default, the Pre-Boot Authentication environment for Dell Encryption will only collect commands initially during the boot of the PBA. There is an endpoint-based policy (can be set at the "Enterprise", "Endpoint Group", and "Endpoint" levels) under "Authentication" -> "Pre-Boot Authentication" within the "Show advanced settings" section called "Enable Client Check For PBA Commands", which once consumed by the endpoint causes the PBA to check for commands every 5 minutes as it sits within the PBA. [IMAGE] I hope that helps get you moving forward! </s> |
<s>[INST] I have been having this problem lately that the decryption process isnt completely decrypting files. Alot of them are browser files (Firefox or Chrome) but there are alot of Windows files as well. I am running 8.17.2 and this one particular endpoint has been decrypting now for 2 days. I am not connected to the internet, logging in as an admin, the decryption service says in the description Decryption Sweep (from what I understand means Decryption sweep - The Service is decrypting files and possibly requesting to decrypt locked files.) I dont know how to get these to decrypt so I can do what I need to do (cloning hard drive to a new one). [/INST] Hi donnaroehrig, I'm sorry to see the issues you've had with the product so far, hopefully once we get through this issue, you'll be on the home stretch. When we are decrypting files, we leverage a service that you seem to be looking at called "Dell Encryption Removal Agent". The Various service descriptions indicate various stages of the decrypt. These can be seen within the "Services" control panel. Here are the statuses: Waiting for Deactivation Dell Encryption is still installed, is still configured, or both. Decryption does not start until Dell Encryption is uninstalled. Initial sweep The Service is making an initial sweep, calculating the number of encrypted files and bytes. The initial sweep occurs one time. Decryption sweep The Service is decrypting files and possibly requesting to decrypt locked files. Decrypt on Reboot (partial) The decryption sweep is complete and some locked files (but not all) are to be decrypted on the next restart. Decrypt on Reboot The decryption sweep is complete and all locked files are to be decrypted on the next restart. All files could not be decrypted The decryption sweep is complete, but all files could not be decrypted. This status means one of the following occurred: Complete The decryption sweep is complete. The Service, the executable, the driver, and the driver executable are all scheduled for deletion on the next restart. Start Menu > Type Services and click on services > Look for Encryption Removal Agent. The area in the red box will have the status of the agent During this decryption process, we will be quickly processing files, and those that we cannot process (files that may be loaded at system boot time) will attempt to be processed on the next reboot of the device. by default we are limiting this to a small amount of memory to achieve a quick boot process, though this may not decrypt all data that is being immediately accessed. We can increase the amount of memory that we leverage on system reboot to ensure that we decrypt all data as quickly as possible. To increase this amount, you can create this registry key: HKLM\Software\Credant\DecryptAgentDWORD: MaxBytesRebootValue: 0 If you are uncomfortable making this change, our Dell Data Security ProSupport for Software team can assist at any time. Let us know if this does not get you moving in the right direction, and we can definitely work on other options. </s> |
<s>[INST] Hello We upgraded to 1709 on one laptop with DDPE (with dell data security, enterprise) and now it won¢¥t boot (bsod). I would like to save the data on the drive, so I was wondering if it's possible to connect the drive via USB and remove the encryption using another computer? Regards, [/INST] Hi Smidaren, I'm sorry to hear about the failed update. It is possible to pull data from the drive to another device. our Recovery guide walks through how to detect the encryption key for the device, download it from the Dell Security Management Server (Formerly DDP server) and then how to open the encryption keys to allow you to copy data to another disk. Those steps are available here: [URL] We have a pre-created boot disc that contains our drivers that will allow you to run through this process. you can download this disc here: [URL] Let us know if you have any additional questions, or if this process does not work for you! </s> |
<s>[INST] I want to remove the Dell Data Protection Security Tools PBA UEFI version 321. I turn on the laptop, and the DDP Pre Boot Authentication screen appears. I use the password to get past it, and then I immediately get "All bootable devices failed" error. Basically, looks like Windows is hosed up and I need to reinstall it, which I'm fine with. The problem is, if I try to boot to a Windows USB Dell Recovery key, Windows 10 won't see the hard drive because of the PBA, so I can't install Windows without unlocking the drive first. I don't have the option to unlock the drive in the Recovery key. So I need to disable PBA, but I can't boot into it's broken Windows installation in order to run the program to disable it. What do I do? [/INST] Hi Decker12 Self-Encrypting drives with their controller-based Pre-Boot Authentication environments can make re-imaging a device a bit difficult. We have a guide that walks through the recovery process here: [URL] This document mentions a WinPE environment that is pre-built. you can get the latest version as of 2.26.2018 here: [URL] Let us know if this does not get you moving forward! </s> |
<s>[INST] I found a video from thiojoe saying my cpu is spying on me so I used the detection tool and this was the results: [IMAGE] My PC's warranty has just expired and I cannot find any patch to download from the drivers website, I just don't want anything to go wrong with my device and it's running the latest update of windows 10. Please can anyone help me. Many Thanks. [/INST] Hello there! Dell has posted a KB article with the machines affected and when expected Firmware\BIOS fixes will become available. The link below will take you to that article. Once an update is available the affected PC will contain a link to the download page for the fix. www.dell.com/.../dell-client-statement-on-intel-me-txe-advisory--intel-sa-00086- </s> |
<s>[INST] Hello, normally i order Dell notebooks with a 256GB SSD SED, and i had no issues with the two tools mentioned above so far. This is the second case where i have a Dell with a 512GB drive, where the drive cannot be recognized by the DDPA and Security Tools. Both tools reports, that no SED drive can be detected (both tested with the latest versions). The last time i opened a ticket for this issue, Dell sent me three SED drives of the exact same model, where i told them that this drive is not working with the two tools. The final solution from Dell was a complete hardware replacement (a new notebook). I have already raised a ticket for this, the support told me, that maybe you guys can help me here. Service-Tag: JQY3GH2 Thanks in advance, Thomas [/INST] Hi hans143, I am showing that your device does have a supported SED, a PM861. The Dell 5580 sadly is not supported with Dell Data Protection | Security Tools, nor Dell Data Protection | Access. Both of these products are End of Life. The current solution would be Dell Encryption Personal, which the Dell QA teams have validated works properly with the 5580 and the PM961 SED that you have currently. </s> |
<s>[INST] I am trying to decrypt a system, while troubleshooting another issue. I've found that 0 out of 3 systems that I've tried to decrypt have finished successfully - the decryption service is still running after weeks, months. Here's some errors from the logs.... (from various systems, all have similar errors)[05.16.17 08:11:54] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): Error calling DeviceIoControl(CREDCEF_ChkPathEncr) for file "C:\System Volume Information\{2c601cfa-303d-11e7-9dfa-e4a471bd4977}{3808876b-c176-4e48-b7ae-04046e6cc752}", win32Err = 5 [05.16.17 08:11:30] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): Error calling DeviceIoControl(CREDCEF_ChkPathEncr) for file "C:\pagefile.sys", win32Err = 32 [05.16.17 08:12:23] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): EncryptDecryptFile("C:\Windows\Temp\CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD172.CEFD7cf.CEFD5a5.ood_stream.x86.en-us.dat.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP.TMP") failed, win32Err = 998 [SDE] [07.31.17 15:41:15] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): EncryptDecryptFile("C:\Program Files (x86)\Microsoft Office\root\Office16\ADDINS\Microsoft Power Query for Excel Integrated\bin\CEFD784.CEFD8be.CEFD823.CEFD784.CEFD8be.CEFD321.Microsoft.WindowsAzure.StorageClient.dll.TMP.TMP.TMP.TMP.TMP.TMP") failed, win32Err = 998 [SDE] [07.31.17 15:41:15] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): EncryptDecryptFile("C:\Program Files (x86)\Microsoft Office\root\Office16\1033\CEFD029.CEFD029.CEFD029.CEFD029.CEFD029.CEFD7a9.OWSHLP10.CHM.TMP.TMP.TMP.TMP.TMP.TMP") failed, win32Err = 998 [SDE] [07.31.17 15:41:08] SDE Decrypt Service - DecryptSweep_CheckDecryptFile(): Error calling DeviceIoControl(CREDCEF_ChkPathEncr) for file "C:\swapfile.sys", win32Err = 32 [/INST] Dale, That was my thought exactly, but it was easier said then done. - I tried clearing recycle bin to no avail - no files where in it. - I tried disk cleanup, even though it said 8bytes in recycle bin - I in-hid the OS folder C:\$Recycle.Bin - I could see the files, but access denied - Boot into safe mode - try to delete files it let me delete them, but they just moved to another folder - - Access denied. - Booted into Linux live (Ubunto), it was unable to mount the windows partition - Disabled "Fast Boot" in Power Settings of Windows 10 (it uses Hybrid-sleep) - Booted back into Ubunto, deleted the files, reboot... - Success - Decrypt agent is no longer running and the folder in programdata cleaned itself up. Perhaps "Fast boot" was the issue all along, and the reason why rebooting didn't allow access to those files? Will this be fixed in the future version of the client? Thanks, -Tom </s> |
<s>[INST] I am told by my company's technical support supervisor that some users are having problems logging in from PBA when connected to the network. To resolve this issue, he said he had to disable and then re-enable SED PBA policy. Below is a snippet of the log that he sent me for analysis, but I can't make heads or tails of it.Could anyone who is more familiar with how this product actually works explain to me what the this means? Specifically, the line saying 'database created - maximum users is 209' is puzzling because we have way more licenses than that (maybe it's totally unrelated, but that's why I'm asking).The original issue that lead to my colleague having to disable and re-enable a policy came up as:(2017.06.16 10:34:18 E Pba : error synchronizing PBA user "DOMAIN\username" ? ActivateUserDPFailed)The rest of the logs that are potentially useful are: 2017.06.16 10:40:36 I Comm : new policy seq# 3 received 2017.06.16 10:40:38 I Pba : activating PBA... 2017.06.16 10:40:41 I Comm : sending 0 major events to server 2017.06.16 10:40:41 I Comm : closing connection to "dellddp.domain.com:8888/agentv2" 2017.06.16 10:40:41 I Comm : next contact with server scheduled for 6/16/2017 10:55:41 AM 2017.06.16 10:48:38 I Pba : database created - maximum users is 209 2017.06.16 10:48:54 I Pba : management is waiting for key escrow 2017.06.16 10:48:54 I Comm : opening connection to "dellddp.domain.com:8888/agentv2" 2017.06.16 10:48:55 I Comm : sending 1 key(s) to be escrowed 2017.06.16 10:48:55 I Pba : recovery information has been successfully escrowed [/INST] Hey Eric! The 'database created - maximum users is 209' refers to the amount of PBA cached users that SED supports. With regards to the issue making you remove the PBA and put it back down the next time it happens we should collect PBA logs and then get a ticket registered to see what's going on. The link below will help you with collecting the PBA logs when this type of issue occurs and then in my signature is the number you can call to register a case with our dedicated support team. Link Best Regards, </s> |
<s>[INST] Hello I'm trying to troubleshoot an issue with PCs coming up as not-protected and I have noticed the entry which seems common among these not-protected devices: DeviceEngine.cp: 3729 W] ...One of the disks is SED If this is coming up, the workstation doesn't come up as protected even after a month after having shield installed. Is this the right assumption? How do I fix that with policies? Thanks in advance! [/INST] Hello Alexsander, By default when the shield sees a SED (self-encrypting drive) it will not deploy our SDE (System Data Encryption) protection. You can force this level of protection by adding the below registry key to your systems and rebooting. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] AlwaysApplySDE=REG_DWORD:1 If you are running the Enterprise Edition or Virtual Edition server management for your agents in the latest 9.6 server version along with a 8.12 or newer DDP|E agent you can automate this via new policy additions in that server version as well. </s> |
<s>[INST] Currently we have multiple machines with the same issue, and that is when the user log onto the computer they get the spinning logo and can wait for a long time, or click ctrl alt del and can log on. Looking to see if this is a known issue. Reason why I think it is DDPE is I imaged a new computer and it did the same thing. Plus I read a white page where it listed all the versions and updates and it said something about this but I can not find that any longer. It was related to Dell Authority and since we don't use that I thought nothing more. I'm thinking we need to update DDPE , but I need to show that DDPE is the issue and this is the fix. I'm going to try a test like updating a few things that I do have control over. Like Bios, C++2010 SP1, C++2012 Update 4 or higher, TPM is enabled, Control Vault firmware and drivers are installed. These might be addressed already, but things I wrote down in my recent research on this issue. This is the enterprise version in a corporate environment. I am the desktop admin , so I can do 99% of the updates on the computers, just not Credant version itself [/INST] Found what I was looking for, it is a PDF called Enterprise Edition Technical Advisories v8.12 Resolved Technical Advisories v8.12 All Clients Resolved Customer Issues An issue is resolved that resulted in a long delay after pressing Ctrl+Alt+Del on a computer running Dell Desktop Authority. [DDPC-500] Resolved Technical Advisories v8.11 Enterprise Edition for Windows Resolved Customer Issues An issue is resolved that resulted in the user's temporary inability to access User and Common encrypted files due to a timeout in communication with the Shield service. [DDPC-2230, DDPC-3486, DDPC-4134] </s> |
<s>[INST] I am trying to see if there is a way to turn off the Password Manager during install of the Authentication piece. We are running Dell Data Protection Enterprise Edition and currently utilizing the Encryption portion of it, but we are now starting to roll out Latitude E7470's with a fingerprint Reader. We want to allow the users to use the Finger Print Reader to log in to the system, but don't want them to use it for all of the various websites they log into. Is there a way to turn off and/or permanently disable the Password Manager during install of the Authentication piece? [/INST] Hello Tim, You cannot disable the password manager functionality currently via an install switch however the below registry additions will prevent password manager from functioning. > [HKEY_LOCAL_MACHINE\SOFTWARE\DigitalPersona\Policies\CommonSettings] > [HKEY_LOCAL_MACHINE\SOFTWARE\DigitalPersona\Policies\CommonSettings\{42F9948B-B690-4325-A073-63A8BF31FF32}] "DisableApps"=dword:00000001 > > [HKEY_Current_User\SOFTWARE\DigitalPersona\Policies\CommonSettings] > [HKEY_ Current_User \SOFTWARE\DigitalPersona\Policies\CommonSettings\{42F9948B-B690-4325-A073-63A8BF31FF32}] "DisableApps"=dword:00000001 </s> |
<s>[INST] My laptop was just ransomed by a group claiming to be DTS , had all my warranty information , and used www.fast access.com. Not being supportive of this type of activity, I chose not to pay , but now have a ransomed laptop. WHat can be done to recover the hardware ? Is the main board affected or just the hard drive ? Thanks for any suggestions [/INST] Hello Orrsa, Sorry to hear about that. Typically in these types of attacks the computer hard drive is encrypted and can be installed with a fresh Operating System. If you go to www.dell.com/support and input your service tag that should bring up all the drivers available for your device as well as a Operating System image that you can download and use to get your machine back online. </s> |
<s>[INST] Hi, have anyone tried to deploy Dell Data Protection | Encryption Enterprise edition via GPO? I'm able to create a policy with an installation script, but since it's a computer based policy I cannot install DDP|E form the file share in AD and don't want to enable guest account on the file share. [/INST] Sorted it out by myself. </s> |
<s>[INST] Hello. Strange problem here which occurs (so far) only on the new E7450 model laptops with DDPE installed. Only tried with Windows 7 Pro 64 bit installed. Anybody else getting this combination of DDPE/E7450/F8 safemode, or have any answers from Dell support? Thanks. [/INST] Hi bschwartz, We do need further information to help troubleshoot this issue. Do you know the specific version of DDP | E that you are leveraging? The E7450s we did have issues with early BIOS revisions and SED management due to a new way with how the data is passed from the drive to the OS. I would definitely suggest updating BIOS and using the latest version of DDP | E available. if possible, would you be able to open a ticket with support at 877.459.7304 Ext. 4310039 or via techdirect.dell.com </s> |