Datasets:

seongs

/

fine4

like 0

<s>[INST] Hi I have a Dell g3 15 3579 laptop, specs are i7 8th gen, GTX 1060, 8gb RAM and I want to upgrade the RAM but I'm getting a bit confused over what is compatible and what isn't for my laptop (I found ones that should be ok for similar but don't know if they are also compatible with my configuration).I found this one which I think is the same as one that I found on crucial that said it was compatible (had to look separately with the name because it only linked to american sites and I'm in the UK) but I'm not sure. Also was wondering if it was worth trying to swap to SSD as the Crucial website also listed compatible SSD but I'm not sure if that would be more complicated/difficult, I'm sure it would likely cost more and I don't know if it's worth the extra effort/money. I primarily use my laptop for gaming but I'm running out of space. Thanks in advance and sorry I don't really know what I'm doing [/INST] The first RAM you linked to is for a desktop system not a laptop so it is not compatible. Crucial does make the most Dell compatible RAM and they have European sites to order from such as here. And yes an SSD would improve performance and they are not difficult to install and setup. </s>

<s>[INST] Device name DESKTOP-BNQRVA4Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHzInstalled RAM 8.00 GB (7.79 GB usable)Device ID E21CACA4-DFC1-457F-BE22-B3C90B79DBB7Product ID 00331-10000-00001-AA551System type 64-bit operating system, x64-based processorModel : Inspiron 5580 Graphics Card : MX 150 2gb I wanted to upgrade my graphic card to gtx 1650. Is it possible? and could u pls suggest me a good graphics card for gaming [/INST] No. You cannot upgrade graphics in that laptop because there is no separate graphics card. The GPU is part of the motherboard. The only way to upgrade would be to replace the entire motherboard, but there in no motherboard for that laptop that has the GPU that you want. According to the Inspiron 5580 specifications, you already have the most powerful GPU that was available for that laptop model, the Nvidia GeForce MX150. The only other options were Nvidia GeForce MX130 or no discrete video at all and just Intel UHD Graphics. [NAME] already told you that in your other thread. </s>

<s>[INST] Hi, I am looking for a win xp 32 network driver for my Inspiron 17R SE 7720, any help appreciated. [/INST] If you reinstalled Windows, you need first to install Intel Chipset Driver. Here is the ethernet driver, and here is the wireless driver. But, Windows XP is unsupported and insecure. It does not receive security patches, so it should no longer be used on a PC connected to the Internet. You could install a Linux OS on that laptop, such as Ubuntu, Xubuntu, Mint. </s>

<s>[INST] Hi, I have been meaning to ask if this XPS 13 9315 2-in-1 laptop ought to have come with a stylus pen? Because when I unpacked it, I saw the stylus pen pack but it was empty. My other laptop is a HP Spectra 360 and it came with a stylus pen with similar packaging. Thank you [/INST] The pen is optional -- it is not shipped with the system as standard. </s>

<s>[INST] Hi there, I have a 10 year old Dell inspiron N5030. It was my first laptop and I have been using it for a long time, I have decided to upgrade the RAM of the laptop since it was using up 80% of ram to run the OS after installing the non-supported Windows 11 by bypassing the system requirements. It says that it supports 4GB of RAM. And says it has two slots. I would like to ask if the total RAM of both the slots in total should be 4GB or can I install 4GB in both of the slots. Also I found this on Amazon and wanted to know if this will support my Laptop - [/INST] 4 per slot, 8 total. </s>

<s>[INST] I have nvidia mx 150 graphic card in my laptop. i want to change my graphic card to gtx 1650 [/INST] Those specs do not indicate the exact model number. You should have a model number such as Inspiron 7580 for example. However from what I have been able to find your system has an integrated GPU soldered to the MB so it is not possible to upgrade the GPU. And in addition the various MBs for that system never included a GTX 1650. So in a word, no you cannot. </s>

<s>[INST] Hi, I want to add an SSD on SATA, but when I open my laptop, I have no tray and cable on it. I want to ask what tray and cable match my laptop? [/INST] [URL] </s>

<s>[INST] is laptop DELL Latitude E6540 has an available M.2 slot and that it supports NVMe SSDs ? [/INST] No. That laptop has only a 2.5" drive bay, as you can see in its specifications. You may use any 2.5" SATA SSD. It will still be much faster than a hard drive. Here are some Crucial SSDs that are compatible, though you may choose any brand. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] So I got an error on my laptop for a fan not responding. Error code: 2000-0712, validation code 127735. Long story short after a lot of troubleshooting, the side fan itself is broken and not responding correctly. However, in the meantime the computer is almost completely unusable, as the CPU is now locked to 544MHz even though temps haven't gone above 66C. To make my situation even more complicated is that I'm living in Shanghai at the moment, so it's not as simple as having a tech come out and look at the computer. The Dell rep I spoke to here said if there was a hardware problem I need to go back to the country where it was purchased. I don't suspect that's entirely true, and I'm in the process of trying to move my warranty over. In the meantime, I have a laptop that doesn't work at all... I guess what I'm trying to find out is, does having broken side fan completely lock out the computer? The side fan doesn't even seem entirely necessary to strangle the whole computer to this extent. Is there any way around this? [IMAGE] [/INST] Hi [NAME] thank you for sharing update. Your location is Shanghai and Dell will provide local warranty support if the Alienware m16 R1 AMD notebook is sold in your country. (Shanghai is one of the four direct-administered municipalities of the People's Republic of China.) To use your already paid for Dell premium support, use the unique contact information within your premium support documentation. Dell may decide to offer a replacement, if Dell is unable to assign a local contractor to fix problem. Dell then organise local collection with tracking of system under warranty. You must wait for Dell to collect system. Please click on Contact Technical Support and request their online diagnostic evaluation to fix software or implement installation of replacement hardware. Open online discussion with Alienware m16 R1 AMD has premium support and your location is Shanghai so that they can focus on your warranty support dilemma. Include the information in your opening post. Please click on [NAME]-Cares to send Private Message requesting assistance. </s>

<s>[INST] I have an external monitor with Display Port, DVI and VGA ports; I want to use it with my Precision 5760 which has NVIDIA RTX A3000; Direct Graphics Controller Direct Output Mode has been enabled. I have a Display Port to HDMI cable and a little Dell USB-C to USB-A/HDMI adapter. The monitor is not detected. It is the only external monitor connected. I am using ports on the left as per the Precision 5760 External Display Connection Guide "The devices connected to the ports on the left side of the computer have priority over the ports on the right. While connecting external displays, it is recommended that you connect the displays to the left ports." I have tried the steps below with this monitor: Am I missing something, or should I conclude that my Display Port to HDMI cable is DOA? [/INST] A bi-directional HDMI to DVI cable can be used to solve your issue. Connect Dell USB-C adapter to your workstation, connect HDMI connector end to Dell USB-C HDMI port, then connecting DVI connector end to your monitor DVI port. As for the off-topic question, I guess that uncountable thumbs-up "kudos" spelled with "s", it changed to "kudo" when became countable as 1 thumbs-up. </s>

<s>[INST] Dear Members of the Dell Forum, My Dell XPS 15 9570 continuously restarts with a black screen and might be stuck in a boot loop. Problem description:- laptop starts itself automatically as soon as DC plug is connected (I disconnected battery to rule it out as potential error)- fans spin up, keyboard lights up, diagnosis LED below track-pad lights up in solid white, not flashing ...no code and no amber color- after 7 seconds fans stop spinning, LEDs gos dark for a very brief moment... and the cycle starts again... fans, Keyboard & diagnosis LED solid white, etc... The diagnosis LED stays white WITHOUT any flashing during the whole 7 seconds- during restarts no display output (also not via HDMI) What I tried:- disconnected everything to rule out any errors (battery, SSD, keyboard, power button, track-pad, all plugs on the mainboard but not the DC one and the fans, i even tried without RAM)- as soon as DC jack is plugged in, fans spin up and stop every 7 seconds (...to start again for 7 sec)- I also disconnected the CMOS battery for a minute or so and reconnected it, didn't help Question:Is the mainboard dead? Does anybody know this issue/what is broken, can I test anything else or do I need to buy a new computer? Thank you for your time and help! Thomas [/INST] If the system won't POST with just the RAM installed (no battery, no SSD) -- then yes, the system board is faulty and would need replacement. You're looking at just under $400 to over $600 for a replacement board, plus labor, depending on the CPU and GPU on the board. </s>

<s>[INST] Hello everyone, I'm ordering XPS 15 9530 with the followings configurations: 13th gen I-932 gb RamNvidia GeForce 4060 8MB GDDR6.1 TB SSD130 watts A/C Adapter. I'm looking for a (non-Dell) usb-c hub with power delivery. Many of the hub with power delivery has wattage much less than 130 watts such as 60 watts. When looking for a hub with power delivery how important is it to get one with 130 watts? Will a lower wattage hub work? I know that I can get a non-PD hub plug into one usb-c port and plug the A/C adapter that come with the laptop into another usb-c port. Just trying to see the option if I decide to get the usb hub with power delivery what is the wattage specs should I get. Also any recommendation on usb hubs would be greatly appreciated. (something around low $100 range) Thanks [/INST] According to XPS 15 9530 specifications, that laptop requires a 130-watt adapter. You have an i9 CPU and Nvidia graphics, which have high power requirements. A lesser-power adapter will cause the system to slow down, and if it's too low can be harmful. Also, a non-Dell adapter or hub delivering power may not allow for 130-watt delivery, again causing the system to slow down and possibly the battery will not charge. </s>

<s>[INST] I have tried to install a new NVMe SSD in the XPS 13 9343 laptop. When install windows its detect but complete first phase of installation after restarting its unable to boot & show unable to find bootable device. I have tried 2-3 times but its give same error. earlier this laptop used SSD SATA 256GB. Can you tell me why we are facing this issue? Is this unable to support NVMe SSD? [/INST] The fact that a SATA M.2 SSD was originally installed was a hint. The 9343 is an older system (around 8 years roughly) and only supports SATA M.2 SSD. A search at Crucial shows no compatible M.2 NVMe SSD. </s>

<s>[INST] [IMAGE] Current device in Hwinfor64 does this specs can be upgrade to 64gb ram? or anyone got the same spec successful install the 64gb ram? Many thanks for any help. [/INST] Dell cannot speak to 3rd party non-tested retail ram on our OEM BIOS and motherboard. Dell only supports 32GB. See the online G15 5511 documentation. [IMAGE] The Dell tested/validated OEM ram sticks are as follows = 1CXP8 16GB,DDR4,3200MHz,1RX8,2Gx64,Unbuffered,260 pin,Single Rank,1.2V,Non-ECCAdata AO1P32NCSV1-BEWSHynix HMAA2GS6AJR8N-XN, HMAA2GS6CJR8N-XNKingston K1CXP8-HYA, K1CXP8-HYC, K1CXP8-MIB, K1CXP8-MIE, K1CXP8-MIFMicron MTA8ATF2G64HZ-3G2B2, MTA8ATF2G64HZ-3G2E2, MTA8ATF2G64HZ-3G2F1Samsung M471A2G43AB2-CWE, M471A2G43BB2-CWE, M471A2G43CB2-CWE JV263 8GB,DDR4,3200MHz,1RX16,1Gx64,Unbuffered,260 pin,Single Rank,1.2V,Non-ECCSmart SMS4WEC8C1K0446FCG K7D19 8GB,DDR4,3200MHz,1RX16,1Gx64,Unbuffered,260 pin,Single Rank,1.2V,Non-ECCAdata AD4S320038G22-B KRVFX 8GB,DDR4,3200MHz,1RX16,1Gx64,Unbuffered,260 pin,Single Rank,1.2V,Non-ECCAdata AO1P32NC8W1-BD2SHCHynix HMAA1GS6CJR6N-XNKingston KKRVFX-HYC, KKRVFX-MIB, KKRVFX-MIE, KKRVFX-MIFMicron MTA4ATF1G64HZ-3G2B2, MTA4ATF1G64HZ-3G2E2, MTA4ATF1G64HZ-3G2F1Samsung M471A1G44AB0-CWE, M471A1G44BB0-CWE, M471A1G44CB0-CWE CDT82 4GB,DDR4,3200MHz,1RX16,512x64,Unbuffered,260 pin,Single Rank,1.2V,Non-ECCAdata AO1P32NC4U1-BZMSHDAvant AOJ6451U48J2320NE-NYCHynix HMA851S6DJR6N-XN, HMAG56EXNSA051NKingston KCDT82-HYD, KCDT82-MIE, KCDT82-MIRMicron MTA4ATF51264HZ-3G2J1, MTA4ATF51264HZ-3G2R1Samsung M471A5244CB0-CWE, M471A5244GB0-CWE </s>

<s>[INST] My Latitude E747 laptop won't start after the power was cut to our house. When I press the power on button, the Dell logo appears and then a black screen. No BIOS info is displayed so I can't access the BIOS. After several minutes a "grub rescue" prompt appears. (The laptop has LUbuntu installed which uses GRUB). The message GRUB displays is "error: disk 'hd0' not found". I think the motherboard, disk and powersupply must be OK because it can partially start GRUB (but I know nothing about this stuff, so that may be wrong). I tried removing the battery and booting with AC power only as suggested here , but it didn't help. I also tried powering off with F2 held down, and powering on with Esc held down (in case "fast boot" was enabled, as suggested here), but it didn't help. [/INST] To access the BIOS start tapping F2 immediately at boot. Run Diagnostics first though, tapping F12 immediately at boot, and watch for any drive errors as the power outage may have damaged the HDD/SSD. </s>

<s>[INST] Hello, I get this message occasionally when turning on my Alienware x14 R1 laptop, plugged in: [IMAGE] I would click Continue and use the laptop normally, but the power button would blink red and blue. The battery would stop charging until a certain percentage, and after a few minutes or hours the power button would stop blinking and the battery started charging normally. It happened once, and now it's happening again, with the issue resurfacing randomly. I have checked Bios Battery health and it shows Battery health is good. It has not been a month since I bought this laptop. I need this laptop for work and I can't risk having it repaired for a couple of days. I'm pretty sure I'm using it in the usual manner as a laptop user. What can be the possible causes and solutions for this? [/INST] If could be anything from a bad battery to a loose connection; either way, if the system is less than 30 days from shipment, you have two options: repair or replacement. If you choose repair, and can't be without the system, upgrade to an onsite warranty before calling for repair. </s>

<s>[INST] I have a Inspiron 7786 2-in-1 since 2019.A few weeks ago it started to present fan noisy. With the Speccy app I verified that CPU is reaching sometimes 77¨¬C, but normally it works between 45¨¬C to 50¨¬C, but what irritates me is the constantly noise of the fan. In some videos on YouTube I saw that the thermal paste has to be changed and this abruptly reduces the working temperature and with that the fan is quieter. Is this the case that I change the thermal paste? The specs are: -Operating System Windows 11 Home 64-bit -CPU Intel Core i7 @ 1.80GHz -RAM 32,0GB [/INST] Nearly 4 years in operation, your system may have accumulation of dust, restricting the air flow and in combination with a worn out fan, hence the constant noisy fan. Get a can of compressed air and a soft brush to clean out the system first. If it can not improve the cooling as before, then you can proceed with the invasive thermal past change. Follow proper precaution steps while working on the system for a successful maintenance job. </s>

<s>[INST] Hi, How many M2 slots does the XPS 15 9560 have? [/INST] See this = XPS 15 Setup and Specifications [IMAGE] </s>

<s>[INST] G15 5521 BACKLIT KEYBOARD Have had the laptop for less than a week. Backlit was working for 2 days then stopped. Bios setting and Alienware setting changes do not fix the the issue. Next step suggestion? [/INST] If the system came direct from Dell, return it for refund or replacement. If it came from another seller, you'll have to ask about their return policy. </s>

<s>[INST] Hi, My DELL Inspiron 16 7620 2-in-1 won't boot into Windows. The laptop is stuck at the DELL logo with max. fan speed. I have tried: However laptop is still stuck at DELL logo. Any suggestions? Thanks, DELLOwner85 [/INST] Returned to Dell. Dell reinstalled Windows and now it seems to boot. ?\_(«Ä)_/? </s>

<s>[INST] Below are my Hard Disk specifications which show One Hybrid Drive and One SSD, [IMAGE] I have a couple of questions 1. If I search by part # 3VFCP, I think the SSD is of form factor 2280. Am I missing anything? 2. Can I replace Hybrid Drive completely and install a single SSD, is it recommended? 3. Some SSDs are available with heat-sink, any advice for this? I doubt there is space available for the external heat sink. I have only a reference of photos available in the manual. Thank you [/INST] I want to remove the hybrid drive as it has bad sectors and upgrade M.2 2280 SSD to 2TB Yes, you can do that. No, you do not need to buy another hybrid drive, you can just leave that drive bay empty. You may buy any M.2 2280 SSD. Yes, you may upgrade to 2 TB, or you can upgrade all the way to 4 TB if you want. Here are some Crucial SSDs that are compatible, though any major brand will be fine. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] I ran the support assistant last week. I ran it again today and there was firmware¡¯ or some other update, which I ran. I then restarted my laptop which I bought new last June and it¡¯s stuck in a restart loop and the auto repair can¡¯t fix it. I tried safe mode and it worked once but can¡¯t get it to run again. I¡¯ve been trying for about 45 minutes with no success. I can¡¯t restore since I haven¡¯t backed up in a month or so. thoughts on how to proceed? [/INST] I had to wipe the operating system and start over. Gratefully I was able to copy all my data. 7ish days later almost back to normal but for my old outlook mailboxes </s>

<s>[INST] BIOS upgrade failed and now it is going to auto recovery and this also blocked due to unsupported downgraded. Anybody have any idea to stop auto recovery? Or I just throw it away this extraordinary laptop? [IMAGE] [/INST] XPS 15 9500 laptop, correct? Next step may be trying a BIOS Recovery. I believe XPS 15 9500 should support BIOS Recovery 3. Read/follow the instructions for BR3 carefully. The BIOS Recovery image .rcv file is linked on this page. You'll need an empty (non-bootable) USB stick, probably not larger than 8 GB, that's formatted FAT32. Download and save the recovery .rcv file on that USB. Don't change its file name. Plug the USB into the laptop with power fully off. Plug laptop into its power adapter and connect adapter to a working wall outlet. Power laptop on and immediately follow the instructions to launch the BIOS Recovery. Fingers x'd... </s>

<s>[INST] Background: A couple of days ago one of my family members powered off our Dell Inspiron 5720 laptop normally. The following day the laptop would not power on at all, it seemed like the battery was dead. We thought it was the battery until we saw that the charging port inside the laptop was wiggly but the power light was on. We had that repaired, and the power still showed it was charging. The laptop would still not turn on, after some reading we thought it might be a static charge problem so we followed the instructions to remove the battery and charger, hold the power button for 20 seconds and test it out for both the battery and charger one by one. Here it was really interesting because the laptop started to boot, the dell logo showed but immediately after reaching the boot menu (we have Windows 10 and Ubuntu 20.04 dual boot) it powered off and would not turn on again with the power button unless we repeated the whole static charge procedure again. I opened the back of the laptop and proceeded to try to turn on the laptop without the hard drive, it would give the expected beeps that the HDD is missing, but it would still power off almost immediately after pressing the power on button. I proceeded to test out each of the RAM sticks thinking it might be that, but the same kept happening. Today I opened the laptop completely gaining access to the whole motherboard. I removed the CMOS battery for about 30 minutes hoping for it to make a BIOS reset, and it did; Surprisingly after this reset when I put back the charger and powered it on it proceeded to load the boot menu and let me select an option. I selected ubuntu, it started the booting process, but shortly after it powered off again. This time however it did allow me to power it on with the power button, but each time I did so the amount of time the laptop would stay on was shortening. I proceeded to do another BIOS reset repeating the steps I did before for another 30 minutes. This time I selected windows and it booted up completely, however after only 2 or 3 minutes of using Windows the same thing happened. The laptop powered off and each time powering it from the power button, the time the laptop stayed on shortened. Now, again, it powers off almost immediately after hitting the power on button; Barely reaching the boot menu. I should also mention that the blue screen with the CPU information showed up a couple of times but it always powered off immediately after reaching it. TL;DR: Every time I hit the power button on my Dell Inspiron 5720, it shows my (Ubuntu 20.04 and Windows 10) boot menu and it powers off completely. It does not load any operating system, but just powers itself off after reaching the boot menu screen.I'm guessing it is a hardware issue. I guess I can try to boot from an external drive, but as I understand the laptop powers itself up to prevent unwanted harm to the hardware, I'm guessing it must be a hardware issue; What can cause this kind of an issue? And more importantly, how do I fix it? [/INST] Update: After looking around and thinking what the problem might be, it occurred to my uncle (big thanks to him) that the laptop might be overheating. A simple idea that completely flew over my head. I removed the CPU fan and what do you know, a LOT of dust. There was almost a sponge like structure the dust had formed and that was completely blocking the fan from spreading the heat. Cleaned it out and it works wonderfully now. Managed to run diagnostics on everything, and it is all good. Fix: Check if the laptop is overheating. A good place to look is the CPU fan and in some cases It might even be that the thermal paste of the CPU. Both of these things can cause the laptop to overheat, in my case it was the CPU fan, cleaned out some dust from it and it works perfectly fine now. Thank you for the help and I hope this discussion helps someone with the similar problem! </s>

<s>[INST] Dear All, I have an Alienware m15 R1 that I purchased back in 2017. Lately, the system is getting super heated up and one of the things I found common is to replace the thermal paste. Kindly advise a suitable product as there are many options available, also please direct me to the manual link. After going through various forum posts, seems that application thickness is very critical and I will like to do it properly. Any other advice to ensure it is done properly is highly appreciated Thank you [/INST] Thermal paste is like opinions, everyone has one that they like best. But the one I have found that seems to work very well is Arctic MX-6 as found at Amazon here. </s>

<s>[INST] my Dell G15 5511 laptop isn't starting, it doesn't even show the Dell logo, so I don't think the system is booting up. The keyboard backlight comes on and doesn't turn off. The small led dot that shows that the laptop is charging, flashes white and orange sporadically. The fans are spinning and stuff. I don't know what to do. If it helps, yesterday there was a random Bios update that right after I started it. It updated it and started normally, I even used the laptop for a few hours :') Anyone knows what is going on? ????? [/INST] That would be a RAM failure. Have you tried reseating the RAM? Also try one RAM module at a time and try in each RAM slot. </s>

<s>[INST] i am using dell g3 3500 1650ti model can i charge my laptop using type c charger if yes then how much power should be required [/INST] Thunderbolt allows video output and connection of other high speed peripherals. Most of these systems require a 240W AC adapter -- which is more power than Thunderbolt can handle. At any rate, if Thunderbolt charging is a requirement, it's present on the XPS series (most of them anyway) -- not on gaming (G-series, Alienware) systems. </s>

<s>[INST] Sometime this November 2021 my audio stopped working but only in Windows 10. When I boot to Dell Diagnostics it passes the audio test and audio can be heard coming from speakers. When I boot to WinPE 10-8 Sergei Strelec I also hear audio coming from speakers. The device manager in Windows 10 shows the devices as working normally however the speaker icon near the notification area has a red X on it and hovering the mouse over it shows "No Audio Output Device is installed." I have uninstalled and reinstalled drivers and did an in place reinstall of Windows 10 21H2. The problem occurred on 21H1. It's happening on a Dell Inspiron 3541. [/INST] The only thing that worked was to reinstall Windows keeping nothing. The audio works now. </s>

<s>[INST] Inspiron 3542 - Can I replace the HDD with an SSD ? The HDD is quite old now, and the performance of the laptop is very poor. Is there a posibility that I can take out the HDD and replace it with an SSD please ? [/INST] yes you can. This is what crucial offers Dell Inspiron 15 (3542) | Memory RAM & SSD Upgrades | Crucial UK </s>

<s>[INST] Hello. I have Latitude 5401 with ubuntu 18.04 preinstalled. I would say that it works fine on this system and I was more than satisfied with it. But, this version is going "Out-Of-business")) and I decide to upgrade it to 20.04. Every function, menu or key works fine. Except one thing. Fan control. It may seem that I'm nitpicking, but in my opinion a significant change in the behavior of the cooling system is noticeable. On ubuntu 18.04 fan starts only when there some load and temperature go more then 55C-60C. After some time of idle, temperature goes below 40-45 and fan stops working. I do not work with high loads. Most of the time it some browser and few terminals with ssh. Even without fan temperature were 45-50C most of the time But after upgrade to 20.04 i noticed that fan remains working on 2400RPM even in such "idle mode". CPU temperatures are 38-42C. Most of the time it is AC powered. EFI firmware settings are the same as before upgrade. I have tried to make clean install of 20.04, 22.04, KDE NEON, Linux Mint 21.1 (22.04 ubuntu base). Every time behavior is the same. The only distro that has behavior like old ubuntu is Fedora 38. configurations of thermald and tlp I have moved from old system to new - no changes. I assume that the system optimization that dell + ubuntu did for 18.04 has a significant effect. But the question is what exactly and is it possible to somehow transfer it to a more recent system? [/INST] After several experiments, I think I understood what was going on and this is not a bug of distributions. This is an assumption. This mode of operation of the fan is chosen by the laptop software itself, simply in response to the nature of the work. He sees that I use it quite actively and starts turning the fan more. That is a kind of adaptive mode. And given that the installation of the system and software is a rather loaded mode, it turned out that I saw a working fan. And when the new distribution was launched after some downtime, the fan worked exactly the same as on native ubuntu. Just the nature of use)). </s>

<s>[INST] Code of Conduct. DELL-Admin> I did the same! [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Get eGPU enclosure: Best eGPU Enclosures ? June 2023 External GPU Buyer Guide | eGPU.io. Select eGPU enclosure with large PSU that can power and accommodate your full size gaming GPU(s). Corporate Dell decided many years ago, not to provide an upgrade of the original 2014 AGA (Alienware Graphics Amplifier). AGA (Alienware Graphics Amplifier) FAQ - Dell Community. </s>

<s>[INST] I put an SD card into the onboard SD reader. Nothing. No sound as in my other computer and nothing in the discs list in Device Manager or in file explorer. The SD card works fine in my other Inspiron 14z 5423. Any way to troubleshoot this? Thanks Rick [/INST] I am wondering if, since your system is not supported by Windows 11, there is no correct driver loaded in the system. Remember that the card works fine in the Windows 10 system but not in the Windows 11 unsupported system. </s>

<s>[INST] Can I change my ram to Kingston brands? Up to 64GB? [/INST] Yes, Kingston does have RAM certified for your system -- see link below. What not to use: HyperX or ValueRAM. Neither is likely to work. [URL] </s>

<s>[INST] I bought my G15 5520 laptop 2 months ago and it was working fine. However, a few days ago I installed a windows update and had to restart my computer, but when it was restarting it started booting with HTTP(s) boot. I was confused and turned off my laptop and started it in BIOS mode and realized my M.2 SSD wasnt in the boot sequence along with Windows Boot Manager. I looked around the BIOS menu for a bit and confirmed that BIOS was recognising my SSD as storage but not as bootable device. I dont have a HDD and a secondary SSD. There was no damage prior to this, and Windows was installed on my SSD [/INST] Hey [NAME] a quick update that I received from the service center is that this seems to be an issue with the SSD and since I have warranty they are replacing the SSD! Hope this helps you! </s>

<s>[INST] Hello, I bought a Dell G15 5525 with Ryzen 6600H 5 days ago, it used to jam for 2-3 seconds on the desktop, games work normally. Is there any solution for this?. Bios loaded with the latest, I used the SupportAssist tool without changes, Drivers loaded with the latest. [/INST] If anyone had a similar problem with the FPS drop on the desktop in this model,here's the solution, it's been working for me for two days now. I changed in BIOS (Tab Advance)Battery Charge Configuration - switch to Primarlly AC UseEnable Hybrid Graphics/Advanced Optimus (when available) - switch to Disabled </s>

<s>[INST] Hi i did a suggested update when i opened my Dell power management app to change the custom charging threshold and now the interface has disappeared and i dont know how to change fan and power settings without going inot the bios. Anybody see this ? [/INST] Solved. App has now downloaded, before it wouldnt. kept saying was now part of dell optimizer suie. but now it has downloaded and appears to be working ok for now </s>

<s>[INST] I have a dell latitude e3450 laptop I can't find what generation this laptop is. the laptop wont fire up. the specs on the motherboard say:zal50/51/60/61 la-b071prev:1.0 (a00)2104-07-17 there are two long numbers on the main cpu:v526a783sr23y8566y5k200519 thanks for any help. [/INST] These came with i7-5500 CPUs, among others -- meaning 5th generation. </s>

<s>[INST] Hello, In my Nvidia control panel, I don't see the "image scaling" option, it is replaced by an image "sharpness option". I tried disabling Optimus in BIOS and in Nvidia control panel. No change. Reinstalling the driver doesn't fix the issue. A clue to help me. I really need this feature. I did a support ticket to Nvidia, but they didn't help me for the moment (standard answer, etc..). Regards. [/INST] G Laptops (Inspirons) are not Alienware Laptops - Dell Community </s>

<s>[INST] Hi, my Dell XPS15 9500 from 2020 (Intel i7, 10th Gen, originally 16 TB Ram, I upgraded last year to 64 GB RAM) fails at starting Windows (11). Yesterday when I turned it on, I was unexpectedly asked for my Microsoft Bitlocker Recovery Key (which I had never used before, but which I found in my Microsoft Account). I entered it, and afterwards the laptop could start (twice), but while displaying a bright coloured bar at the top of the display for a couple of seconds it completely froze and I had to force-shut it down. Now when I start it, only the Dell Logo will appear, and the power LED will blink in a repetitive pattern (4 times white, 2 times orange). I already tried a cold start (deconnecting the battery, pressing the power button for 40s and reconnecting it), nothing changed. I thought maybe it is due to the changed RAM, so I put in my old 8GB Ram bars, same thing. I cannot enter Safe mode (F4/F5) nor enter the BIOS (F12), as if the keyboard does not work anymore. I have all my data backed-up, so I would be fine with resetting Windows completely, but without entering the BIOS I am not sure how to do so. Anyone have any idea on this? Maybe unrelated, but I have always had some issues with the Windows Updates, the laptop would turn on by itself at night with the fans running wild. Rarely also the laptop would freeze, which could be undone just by putting it to sleep mode and awaken it again. Apart of that it worked fine for the last 3 years. [/INST] That diagnostic light pattern indicates failed RAM. If installing the original RAM makes no difference, it is possible the MB has problems such as a failed RAM slot/slots especially considering the other problems. I have seen a CPU cause problems if the memory controller is bad. Try installing only one of the old RAM modules and if that does not help try the other module. Also try one at a time in either RAM slot. </s>

<s>[INST] Hi there, Let me share piece of my knowledge gained hard way. I've got Precision 5560 with English only backlit keyboard. Living in Slavic country I use Cyrillic pretty often. Found like $37 Eng+Rus keyboard on Aliexpress. That one was actually for XPS 15, and 5560 listed as compatible. When attempted to install it, faced trouble disconnecting KBDC to MB flatcable, just can't release that latch, found no videos how to do that. Either way, keeping that cable connected and flipping MB over, I have realized, that keyboard is mounted to the base by melting plastic posts, one can see many of them here [URL] That makes keyboard barely removable. At least, that is not the job to be completed with screwdriver. Hope this would save time someone. And yes, I am frustrated of what Precision became now. [/INST] The keyboard is not designed to be replaced separately from the palmrest assembly. This design is more common than not on newer notebooks, including just about all Dells in recent memory. You need the complete keyboard - palmrest assembly -- not just the keyboard. </s>

<s>[INST] Hello, since about two weeks the device has enormous problems to start. Often, after pressing the on button, only the keyboard light turns on and the screen remains black. After trying several times, the notebook can usually be started after pressing the on button for about 40 seconds. Then usually comes a BIOS screen that some problems with the power supply have occurred ("time of day not set"). You can simply confirm this and then it starts normally. Interestingly, the time displayed in Windows after startup is almost always exactly a few minutes after the device was last turned off. The notebook is about 3 years old and is used excessively. Battery works perfectly. Is it possible that the CMOS battery is defective? Thanks for help! [/INST] That is the classic symptom of a CMOS battery that is failing. However keep in mind that at 3 years old the main battery is probably getting weaker and will need replacing in the not too distant future. Dell support places the main battery life in a laptop at 1 1/2 - 2 years old or so. </s>

<s>[INST] Does my laptop (Dell G15 5520) has Linux support? Can Linux be installed in this laptop baremetal? [/INST] If you look on your laptop's Dell Support page, you'll see that it supports Ubuntu. Even if Dell doesn't officially support Linux on a particular computer, you can likely install it and drivers will be found. I've installed Ubuntu, Xubuntu and Mint on a few old Dells that officially don't support Linux. </s>

<s>[INST] Hello, please I need the updated driver for my RTX 2080 Super. Because the one that was updated was not for my version and it became slow. [/INST] That comment is incomplete. Scroll down that page and click the link Applies to. When you expand that section, the list specifically includes your video card: </s>

<s>[INST] I typically use the Intel graphics drivers from downloadcenter.intel.com, since Dell does not typically keep their "customized" version (I have never noticed anything customized) updated. For the first time, the latest from-Intel version is behaving badly for me. When I use version 31.0.101.2111, my Inspiron 5501 laptop works great while it is on, but if it goes to sleep or hibernates then the display won't come back on. If I use version 30.0.101.1994 or earlier, sleep/hibernate works fine. Version 31.0.101.2111 also works fine on a couple Thinkpad laptops I have that also have 10th gen Intel processors with integrated graphics (one that just has iGFX, one that also pairs iGFX with an nVidia GeForce MX330). Has anyone else experienced this? Any settings that people have found to work around this? [/INST] Newer Intel drivers have been released and have fixed the issue. I believe version 31.0.101.2115 and newer work. </s>

<s>[INST] Hello, I have a Dell Precision 5530. I'm having issues with the audio driver. If the laptop is already on and I plug in my headphones, the laptop does not detect them. However, If I plug them in before I turn the laptop on or restart my laptop (if it was already on) the headphones are detected, and they work fine.I have tried the following: - Updating Windows (Including the optional Driver Updates)- Use Dell Command Update to check from updated drivers- Check updated Drivers from the Dell Support website using my browser- I have also tried uninstalling drivers from the Device Manager Nothing has fixed the problem so far.The headphone work fine with other devices. I have also tried a different pair of headphones the behavior was identical.OS Info:Edition: Windows 11 HomeVersion: 22H2OS build 22621.1848Experience Windows Feature Experience Pack 1000.22642.1000.0Audio Driver: Realtek(R) Audio 6.0.8991.1 BIOS Version 1.31.0Please let me know if any additional information is required. Thank You [/INST] The Realtek audio driver requires the Waves MaxxAudio Pro or Dell Optimizer application to be installed to have full functionality. Check to see if Waves MaxxAudio Pro is installed and is enabled in startup apps. If it is installed properly, you should see a popup asking to confirm the plug-in device when connecting the headphones. If there was no popup, you may resolve the issue by reinstall the Realtek audio driver. Restart the system and allowing a few minutes for the audio driver self installation, Waves Maxx included. You may also manually click on Scan for hardware changes in Device Manager. When installation is complete, testing with headphones connection to see audio popup message, select headphones, then select type (over-ear, on-ear, earbud). It will give you a better experience listening. </s>

<s>[INST] Hi I use an XPS 15 7590. I have an Intel ax200 Wi-Fi card and had a killer 1650 before. I downloaded and installed drivers for Bluetooth and Wi-Fi. The Bluetooth works fine but Wi-Fi still doesn¡¯t work and can¡¯t be detected on device manager. I already updated BIOS and installed the latest drivers but still nothing. Id appreciate your help. [/INST] Seems to have been hardware issues in the end with Dell diagnosis with a repair needed to the motherboard. Currently awaiting delivery of laptop after repair </s>

<s>[INST] My hard drive test had failed during the booting process. I'm in the market looking for a compatible SSD and I have narrowed it down to a few brands such as Samsung 870 EVO 2.5, Crucial MX 500 and Kingston KC 600. I have two options to consider either I could buy a 500GB SSD or two SSD 250GB each installing one of them by replacing the optic drive. So my question is which one should I go for? and do you think increasing the capacity of SSD for the older version of laptop's have major setbacks for the device health in general? [/INST] You may choose any 2.5" SATA SSD up to 9.5 mm in height. You can use 500 GB as you mentioned, or you can go all the way up to 4 TB. Any major brand will do. The Crucial MX500 tends to be a better price than the Samsung 870, because Crucial reduced the price a few months ago. I've used them and they are reliable. But any major brand will be good, and you will notice a substantial performance increase by switching from a hard drive to an SSD. You can do either of your proposals: a single SSD; or two SSDs, one in the hard drive bay and one in place of the optical drive. Using a single SSD in the hard drive bay will save you from having to buy a caddy to install an SSD in place of the optical drive, and then you would still have the optical drive available if you ever need to use it. I would install a single drive of the capacity you need. If your reason for considering a second SSD in the optical drive bay is to have separate storage for data, there's another way to do that. If you have a single SSD in the hard drive bay, you can partition it with separate partitions for OS (C: drive) and data. I partitioned mine into three partitions: OS (C:); data; and music. No, adding a large-capacity SSD will not harm your computer's health at all. If anything, your system will become more reliable by getting rid of an old hard drive, as hard drives tend to have more failures as they age from extended use. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] When I turned my laptop on this morning the bottom half had a kind of screen of horizontal lines across it. Restarting didn't work. I made sure all firmware was updated. Ran diagnostics. Everything is up-to-date, no problems found. Even, when I tried to take a screenshot to do this post, it didn't show the problem (what I've posted below is a photo of the screen). The laptop/screen weren't physically damaged in any way that I am aware of, but it seems like the problem must be a physical one? Any advice would be much appreciated! [IMAGE] [/INST] Hold down the D key and press the power button to power up the laptop and run the LCD built-in self-test (BIST). That will run diagnostics on the display panel. If the same issue appears during that self-test, then the issue is with the display panel. Parts-People has genuine OEM replacement displays. How to Run the LCD Built-in Self-Test on a Dell Laptop. </s>

<s>[INST] Since it have a onboard memory do I need to buy a new system board? [/INST] Yes, though it's unlikely to be a cost-effective upgrade. It will easily exceed half the cost of the system depending on the CPU on the board. If you've outgrown the memory on this system, a newer system is likely to be more cost-effective. </s>

<s>[INST] Greetings of the day, I have recently purchased Dell Inspiron Core i5 5510. I do not see Power LED on the laptop. I can't figure out if my laptop is turned on or off. There seems to be something on top of Power button located on top left corner next to the charger socket. But its never ON nor flashing in the state of computer running or sleeping. How do I know if my laptop is in on state or its sleeping. Thanks. [/INST] On the left side edge of the laptop there is a small LED. According to the specifications, this is what it means: Solid white?Power adapter is connected and the battery is charging. Solid amber?Battery charge is low or critical. Off?Battery is fully charged. Unfortunately, that laptop does not have an LED to indicate when the laptop is in sleep state. </s>

<s>[INST] Hi. After running the SupportAssist test, I got a PCI device and bus failure. After searching around for the issue, I found that it is the Intel Integrated Sensor driver that is either corrupt or not the correct one. This is the detailed information: PCI\VEN_8086&DEV_9D35&SUBSYS_07441028&REV_21. Could anyone help me download this driver from the Dell or Intel websites?¡± [/INST] If you haven't already, install the Intel Chipset Device Software. Then reboot and run Windows Update, which may install the other needed drivers. If they aren't automatically installed, then here is the Intel Integrated Sensor Hub Driver. Other drivers for your system are found on the Dell Support page for Inspiron 17 7779 2-in-1. </s>

<s>[INST] I have the XPS 15 9500 with the Nvidia 1650Ti, and I also have the Samsung Odyssey Ark on Windows 11 at 3840x2160 resolution. I have all latest drivers, and its connected to my monitor via HDMI cable through a USB-C to HDMI adapter. I currently can only get 30hz refresh rate, is there any way to get it to 60hz? [/INST] You ether have to go over your settings and make sure the adapter and hdmi cable supports 60hz at 4k </s>

<s>[INST] I have an Inspiron 7506 2-in-1 that is less than a year old. For over a month now I've been experiencing delays in audio and video loading. For example, YouTube videos will buffer for about 20 seconds before starting or will simply display an error message ("If playback doesn't begin shortly, try restarting your device"). After testing on multiple browsers and websites, I've determined the Realtek Audio driver to be the problem. I'll list everything I've tried below: 1. Disable the driver. Videos load successfully without any buffering, but the laptop cannot play any audio. 2. Install Realtek Audio driver version 6.0.9098.1 (As suggested by 505Kelvin in this thread <[URL]#M91840>). This fixed the issue for three days, but it has stopped working again since yesterday. 3. Install Realtek Audio driver version 6.0.9257.1 (As suggested by wiz101 in this thread <[URL]#M93058>). This did not work. 4. Install Realtek Audio driver version 6.0.9228.1. This did not work. 5. Install Microsoft High Definition Audio Device version 10.0.19041.264. This DID work, but the sound quality is worse. Although it fixes the issue, the Microsoft driver isn't the ideal solution since it sacrifices sound quality. Is anyone else dealing with this issue, or does anyone have any ideas? I truly appreciate any help! [/INST] Issue resolved after performing the following. 1 - I downloaded the older driver file below:Realtek-High-Definition-Audio-Driver_3HWW7_WIN_6.0.9202.1_A04.EXE (03 set 2021) 2 - I ran the older driver and It removes the most current driver and installs this one (September 2021) 3 - I disabled Windows Update because it comes back with the latest driver and the error persists 4 - Even so, to ensure that the audio driver will not be updated, I have included the following changes in the windows registry: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall] [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall\Restrictions]"DenyDeviceIDs"=dword:00000001"DenyDeviceIDsRetroactive"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DeviceInstall\Restrictions\DenyDeviceIDs]"1"="INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236" </s>

<s>[INST] I heard you can somehow get a gpu conneted by getting a gpu to hdmi to m.2 but would it work on a dell xps 18 [/INST] See above. You should carefully size up the internals -- the cables for external GPUs are generally hefty and it's more likely than not you'll need to leave the back off the system. Also realize that a wifi card is wired for a device that needs perhaps 200 megabits a second. The slot may offer 300 Mbps -- but a PCIe x16 GPU card needs up to 16 gigabits/sec -- so the card will be severely throttled to just a couple of percent of what it needs by the adapter. Practical eGPUs need Thunderbolt (or some other proprietary high bandwidth interface such as the old alienware graphics amplifier) to work anywhere near the full potential of the GPU card -- your system has neither prerequisite. </s>

<s>[INST] I need to buy a new battery for my Inspiron 7590. When I go to the PC Accessories on Dell, I have options to buy either a 3-cell or a 6-cell battery. Questions: (1) will both of these work on my computer? (2) What are the differences - e.g., is battery life longer with the 6-cell? (3) Will the 6-cell block a slot or have some other unintended consequence? Thanks in advance! [/INST] There's no note about incompatibility other than having to remove the 2.5" SATA drive if it's present, so there's a high probability the 6-cell will simply drop in and work. </s>

<s>[INST] Hey, unfortunately I have to deal with UEFI Malware which the bios updater from Dell does't remove. To fix this I need to reflash the rom to the SPI chip, I'm using a CH341A mini programmer for the job and got it all hooked up just to notice that I can't get the file I need out of the .exe. Is there any way to get the recent .bin? An older one would suffice so I can use the dell updater tool after reflashing that to catch up to current. thx in advance [/INST] Unfortunately Dell does not publish .bin files for their BIOS. </s>

<s>[INST] Hello fellow Dell users, Got the new laptop and could not be happier, except I dearly miss being able to page up and down using 1 hand. Having to press the Function with my left is really annoying, since I read off my screen a lot. Before you say anything about the Function lock - I tried it. It does let me use the F1 - 12 buttons without having to press Function key but for some reason the arrow buttons are not affected. Is there any way to achieve what I want on this laptop - e.g. being able to page up and down without having to use Function key? Thank you, everyone! [/INST] [NAME] No, Fn Lock only pertains to the actual F keys along the top row. So with that system¡¯s keyboard layout, that¡¯s all you¡¯ll get. I believe that a recent BIOS update on that particular system made it possible to activate Home/End by pressing Fn+Left/Right, which is handy because Home, End, and PgUp/Dn are frequently used in quick succession, so in that sense having all of them grouped together is nice even if they¡¯re all ¡°Fn-mapped¡±. Until recently, Home/End could only be activated on the top row, while PgUp/Dn could only be activated via arrow keys, which triggered literally hundreds of complaints across many threads on this forum because it became annoying to have to move your hand frequently to use those keys back to back. So at least that¡¯s improved, but there isn¡¯t a way to make the actual arrow key function ¡°Fn-mapped¡± and have the default function of those keys be PgUp/Dn ? though that setup seems like it would introduce annoyances all on its own, at a bare minimum a muscle memory problem when switching to any other keyboard that wouldn¡¯t be set up that way. Dell¡¯s Latitude keyboards at least until recently had dedicated PgUp/Dn keys in the blank areas left by the ¡°inverted T¡± arrangement of the arrow keys (i.e. above the Left and Right keys), I guess as an acknowledgement that they were business systems and those keys were more likely to be used by business users, but even they seemed to have dropped that with newer models. But even when those existed, the end result was that PgUp/PgDn could be activated directly, while Home/End required using Fn, which could become a bit odd as well. </s>

<s>[INST] Hello, recently audio problem started in my pc. When I play long session like more than 2-3 hours this audio, crackling problem starts. When I close the game everything came back to normal. I tried another game like 15 minutes it was ok. Ii don't know, should I be concerned about this? I share the video with link that you can hear the weird sound. My laptop is 4 months old. CPU was around 80 degrees which I think its normal. Thank you for reading. [URL] [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Please share Alienware Model and Revision number, example x17 R2. Thank you. </s>

<s>[INST] Does Dell use third-party techs for onsite service? I am waiting for the service and I am starting to think they will not come today like the website said. Any thoughts? Thanks [/INST] AFAIK, in many regions Dell uses third-party contractors to take care of warranty work. It can be frustrating when they don't show up as promised ? like waiting for the cable guy. </s>

<s>[INST] Good evening everyone, my question is if the Samsung 980 Pro SSD M.2 NVME will fit in my laptop Dell Latitude E5470 with this heatsink Amazon.com: QTEATAK 2Pcs PCIe NVMe M.2 2280 SSD Heatsinks Cooler & Mounting Screws Screwdriver Kit¡¦ : Electronics, if it won¢¥t fit with that heatsink then could you recommend me one to avoid the Samsung NVME disk from burning? Thank you, hope for your answer [/INST] It's unlikely to fit -- the device itself is 3mm but the mounting hardware is quite a bit more space-consuming. Also realize that you likely don't even need the heatsink. The 980 Pro does run hot when it's running at full speed, which I noted in your other thread, it will not in your system -- it will only run at a fraction of the rated speed due to limitations of the system board. </s>

<s>[INST] Hello i'd like to upgrade the ssd from 256 GB to 1 TB on my XPS 13 9370. I read in an older post that the ssd must suit this specifics: and the Samsung 970 PRO was the solution to the problem. I was wandering if the Crucial P3 1TB PCIe M.2 2280 SSD might be compatible as well. its specifics: interface : NVMe (PCIe Gen 3 x4) M.2 (2280) capacity: 1 TB link to the Crucial site: [URL] [/INST] Yes, you may use that drive. In fact, you can go all the way to 4 TB if you want. Here are other Crucial drives that Crucial guarantees compatible with your laptop. Any major brand of M.2 2280 NVME would be fine. Your laptop supports only Gen 3 speed. While you can install a Gen 4 drive, it will run only at Gen 3 speed. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] [/INST] Yes, it is exactly so, Pentium M 765 CPU is perfect. </s>

<s>[INST] I have the same problem, my Dell XPS 9570 laptop is not detecting HP external monitor via HDMI cable using Windows 10. Does anyone have a fix for this? [/INST] Dell support provided a fix with 2 driver upgrades, which were incidentally not indicated when I tried manually to check the driver staus on my device manager. Good service from Dell support, but should this be happening on a relatively new machine? </s>

<s>[INST] Without taking the rear off, how do I know if my system has 1x8GB or 2x4GB Ram please? Do Dell normally use both slots when fitting memory or do they like to leave a slot free for upgrading? Thanks, Colin [/INST] There are several ways to determine that. This is one: Open Task Monitor | Performance tab | select Memory. It will tell you how many slots and how many in use, and total memory size. e.g. Slots used: 2 of 2 </s>

<s>[INST] Good evening, my laptop is a Dell Latitude E5470 and has a Micron 1100 SATA 512 GB disk which is a M2.0 SATA disk, but I would like to have more storage and a faster disk, I would prefer disks M2.0 NVME which are faster than SATA, I would like to buy a SAMSUNG 980 PRO SSD 1TB with Heatsink or a WD Black SN850 1TB with heatsink, will any of these disks fit in my laptopt? Thank you, have a good day [/INST] Okay, now I understand, thank you </s>

<s>[INST] Hi everyone. I want to add SSD to my laptop Dell Inspiron 3584 (358Fi34H1HD-LBK). Could you help me, is this SSD will be compatible with my laptop? SSD Gigabyte 256GB M.2 2280 NVMe PCIe 3.0 x4 NAND TLC (GP-GSM2NE3256GNTD) [/INST] Thanks for the recommendation </s>

<s>[INST] I work from home fairly permanently now and have decided that I would like 4 external displays (so 4 including the monitor). The monitors I have are fairly cheap and all have HDMI inputs, I work in banking so don't need anything high end from a resolution perspective, just lots of active real estate. Prior to purchasing my UD22 and the two new monitors I checked in with Dell sales to determine if this would be possible and the response was yes. up until now, I have been running the power in through the Thunderbolt 4 (USB Type-C) port with Power Delivery (Primary) and a HDMI splitter out through the other Type-C. I am awaiting two new DisplayPort to HDMI cables to arrive, but I have tried to use one of my new external monitors out of the HDMI port on the UD22 (3 external displays) but I cannot get a connection without sacrificing one of the other monitors. Steps taken: Unfortunately I cannot get the third display to show, and am even more nervous that I won't be able to get forth one to show either (once I get the cables tonight from Amazon). Is anyone able to offer any advice? There is not a lot of reading material on this topic and the few bits that I have found I have attempted to emulate with no luck. I do hope I don't have to send everything back [/INST] So, my Display Port to HDMI cables came in last night which I was going to return based on the above, but though why not just check and see.... I now have 5 displays running 1080p!! I have two monitors connected through a splitter to a single USB-C outlet on the laptop and I have the 2 new screens running from the display ports on the UD22. Would this be because the USB-C to HDMI isn't going through Iris?? In any case - [SOLVED] </s>

<s>[INST] I have a 7740, and I am behind about 15 bios versions. Is it best practice to update the bios incrementally, or can I go directly to the latest version without issue? I obviously don't wany to brink the system, or ent up in a BSOD situation. I will be upgrading the memory and NVME drives soon and want to be on the latest BIOS. Thank you! [/INST] While updates are generally cumulative, there are cases where a certain revision is required to proceed. Try installing the latest -- if that fails, back up a release at a time until you find one that will install, and then move forward. </s>

<s>[INST] Hello, Is it possible to upgrade the processor so the laptop is Windows 11 compatible? [IMAGE] [/INST] Happy to help out! And to elaborate on the CPU. The MBs for your 5565 have a soldered on CPU. And none of the MBs have a CPU that is Windows 11 compatible. And that workaround is a great way to install Windows 11 on unsupported systems. I have a 4th gen Intel CPU on a system that is around 9 years old and Windows 11 runs very nicely and installed without a hitch. </s>

<s>[INST] I have a new Latitude 7430 connected to a TB16 dock. I have 2 external monitors. One connected via DP and the other via HDMI. When I put the laptop to sleep by closing the lid, the monitors go to sleep as expected. When I open the lid to wake the laptop, only the HDMI monitor wakes. The DP monitor does not wake. My old laptop (a 4 year old Dell Latitude) worked fine with the exact same dock and monitors. Waking the laptop would wake both monitors. I've tried with a VGA cable instead of DP and it works fine. But the VGA creates a slightly fuzzy image and I don't want to use it. Any suggestions on how to solve this problem? [/INST] I tried all of that, nothing worked. In the end, I decided to plug into a different USB-C/TB port. After that everything works as I expect. I'm not sure why one port works but the other doesn't. They both seem to be marked as thunderbolt ports. </s>

<s>[INST] I was playing in high FPS. But one time I can¡¯t play in more than 60 FPS. But in one game when I put it into 60 Hz I got high FPS for that game only. [/INST] The problem has been solved </s>

<s>[INST] I am having around 9 months old Inspiron 14 5420 laptop which is having basic warranty. Now due to LCD damage which is not covered under basic warranty I need to pay the amount for part. But when I received the quotation from one of the dell executive then during our discussion I got to know that even if I am paying now, I would be getting the refurbished part. But why? When I am paying for the part I should get the brand new, original and genuine part not the refurbished one. [/INST] Dell parts are all labeled refurbished, as they're not packaged for retail sale. Alternative supplier with new parts: [URL] </s>

<s>[INST] I have a new 2021 Dell Precision 5550 laptop (basically a beefed up XPS 15) on which I wanted to use an Apple Magic Mouse. It's no problem adding the mouse as a Bluetooth device under Windows 10, but I discovered that I lost the scrolling functionality when doing so. You can pay a yearly fee for software from some third party vendors to solve this problem, but that seemed absurd. Since I couldn't find any solutions on this message board, I thought I'd post one here. Here are the steps: 1) If you've already added your Magic Mouse as a Bluetooth device in Windows 10, remove it before beginning. 2) Download Apple's Bootcamp Support Software here: [URL] 3) Unzip the file and navigate to the following folder:bootcamp5.1.5769\Bootcamp\Drivers\Apple 4) Double-click on the file AppleWirelessMouseDriver64.exe. This will install the proper driver for the Magic Mouse. 5) Add your Magic Mouse under Windows 10 Bluetooth devices. Done. [/INST] I found a proper fix. The original solution does not allow the scroll to work because the currently available mouse driver on the apple website is an old one, from 2011. Since I have a MacBook I was able to download a more recent version of the driver from Bootcamp Assistant, 2015 version, and when installed on my other windows PC the scroll works perfectly! Now, I can share this driver with anyone that wants it, but I don't know what website to upload it to? It's an .exe file so lots of services block it thinking it's a virus. </s>

<s>[INST] I have my 990 Pro PCIe 4.0 NVMe M.2 SSD and am ready to make a clean install of windows (I got a virus a few weeks ago and would prefer to just start clean instead of clone). I still have a few uncertainties after past assistance from other questions, reviewing other threads here and and watching Alienware YouTube videos. First: Can I use my existing SSD or HD drive to 'back up' and store my old items while I install my new SSD drive? (the recommendations I have seen were for either cloning or using a USB to back up the system). What I would like to do is to save all the 'stuff' I want to keep on one of the current drives and then move them around after I have the clean install. If this is safe, then is there a preferred drive to use for this? Second: I currently have my SSD in the SSD 3 slot and the SSD 2 is open. Which slot is preferred for putting my new clean windows install and being the boot drive? Thanks for the information and please feel free to suggest anything else you think I should know before undertaking this. I am pretty novice here and have been taking videos of the information I am getting and saving it in case I make a mess of things and can't boot the computer back up (it has happened in the past). [/INST] Hi [NAME] it seems that the Windows 10 64-bit version 22H2 operating system might have been corrupted. Please undertake the following:- Create Restore point. How to Create a System Restore Point on Windows 10 or Windows 11 (howtogeek.com). Run System File Checker Utility. Run sfc/scannow to replace corrupted system files with original default files. How to Run System File Checker in Microsoft Windows | Dell US. Repair Windows System Image. Using DISM, repair corrupt Windows component store. How to use DISM command tool to repair Windows 10 image | Windows Central. </s>

<s>[INST] How can I claim Dell mouse warranty. When i click help button it's asking for service, express tag where Dell mouse doesn't have that. [/INST] If it was bought with a computer in the same order, you will need to provide the computer's Service Tag. If it was bought separately, you will need to provide the order number and a copy of the invoice. Details here: How to get support for your Dell Keyboard and Mouse that is still under warranty. </s>

<s>[INST] My warranty expired in November 2022 and my laptop has been having trouble charging lately. I've run tests and checked the battery and through support assist, the battery health is "good". Though, when I run hardware tests on Dell.com, I get a "warning" result saying the battery's capacity is decreased. Obviously, "good" is a decreased capacity from "excellent", though not enough of an issue to warrant a new battery. Here's what happens: I plug in the charger, the charging light turns on for two seconds, then turns off and the icon says "X% available (plugged in)" but the computer does not charge. I conducted a charger test and the test reported that the charger failed. I ordered a replacement charger from Dell and the same issue happened, so I sent it back. I ordered a USB-C charger and the computer is charging fine using that. I could stop here, but now I can't use my USB-C port to connect to my external monitor (and even with the battery capacity at "good", it only lasts for about an hour until I need to plug in - which is fine, I'm usually near an outlet). I also tried replacing the charging port, but that didn't make a difference, so I put the original back in. I understand that this seems like an issue with the charger but if it is, why would a replacement charger from Dell have the same issue? If it's an issue with the charging port, is there a way to test that hardware? I ran the "Full Test" that takes 40 minutes and the only issue that came up was the slightly decreased battery capacity. It's possible that the replacement charger I got from Dell was a dud and I should try ordering again but wanted to crowdsource thoughts first. Thanks in advance! [/INST] If you want to definitively rule out the adapter as the source of the problem, try it on another Dell laptop to see if it is recognized in BIOS. Charging issues indicate generally indicate a fault with at least one of three items (if not the battery): It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit. Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. Hold F2 while booting, to enter BIOS. See if the AC adapter is recognized. Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works and is recognized in BIOS, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops. If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard. Also, it's worth trying a reset: There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack. Try slightly moving/jiggling the plug in the jack: if the light goes out or charging stops, then the problem is the charging jack or the pin in the plug. Run Dell Diagnostics:Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run extended tests. Since you already tried another adapter and changed the charging jack, evidence suggests that the fault is on the motherboard. However, I like to be thorough, so try what I suggested to definitively narrow down the source of the problem. </s>

<s>[INST] Bluetooth seems to have completely disappeared from my laptop running Windows 10. The Bluetooth button is no longer shown in the action center. In the Bluetooth & other devices settings, there's no longer a switch to turn Bluetooth on and off. Bluetooth is not listed by default in the Device Manager, though I can get it to display with View->Show hidden devices. When I run the Bluetooth troubleshooter, I get [IMAGE] Previously, Bluetooth worked just fine. I was trying to connect a pair of earbuds (that had previously worked just fine) and was having trouble getting them to connect. I tried power cycling the earbuds with no success. I turned Bluetooth off and back on using the settings page and that's when Bluetooth just disappeared. I looked for solutions in the forums and the most common suggestion was to reinstall the Bluetooth driver. I downloaded Qualcomm-QCA61x4A-QCA9377-Wi-Fi-and-Bluetooth-Driver_YX23Y_WIN_12.0.0.1118_A47_03.EXE from the Dell support website. I tried to re-install the driver, but there was no change. I uninstalled the driver and re-installed it and still had no luck. Wi-Fi (same driver) is still working. Is there anything else I can try to fix Bluetooth? Or has the Bluetooth hardware just given up the ghost? [/INST] Have you tried the suggestion from this forum thread? Also try a reset, which is disconnect the battery and adapter. Then press and hold down the power button for 30 seconds. Then reconnect everything and reboot the system. Judging by the forum posts, this seems to be a rather common problem. If all that fails and the Bluetooth is having problems you could try a USB Bluetooth adapter such as these at Amazon. </s>

<s>[INST] Hello everyone, I have a technical query regarding screen connectivity. I want to connect two screens: one with an HDMI port and another with mDP to DP capability. Unfortunately, my laptop does not have a USB-C port. I would like to know if the Dell WD15 USB-C Dock with a 130W AC Adapter would be compatible with my laptop if I were to use a USB to Type-C female adapter. Thank you for your attention. [/INST] This system cannot be charged by USB -- you will need to leave a Dell OEM adapter connected to it to charge it (in addition to the one connected to the docking station, or alternately with it). And leaving the adapter disconnected will result in a substantial performance reduction of the system -- it just cannot run at full speed on battery only. If you're looking for the ability to power the system over USB, you need a newer system with that feature. </s>

<s>[INST] My m17 R2 show black screen when i press power button and the fan turn on 3 second and turn off. I try many time to turn the laptop and repeat same case but when i leave the laptop several hour and turn on the laptop works fine. you can see the problem in YouTube : [URL] Please if any one has the solve comments below. [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Please undertake a Hard Reset (Flea power release). If problem persists, run Windows Reliability Monitor and wait for creation of Event timeline. How to use Windows Reliability Monitor to identify software issues | Dell US. Look for event that occurs at first power-on. Open this event to find Root Cause and Microsoft error code. Search internet for Microsoft error code to find fix/solution. </s>

<s>[INST] Hello all! I bought this computer last year after my Lenovo decided it didn't want to exist anymore. I have hardly used it as my other computer was working great until recently. Now I am moving all of my files and games to this computer. It's a bit slower, and the storage isn't all that great so I have plans to try and upgrade it. Not sure what kind of upgrades yet as I have to do more research, but I essentially want to make my computer have more storage and better handle my games and heavy programs so that the computer isn't laggy. Long story short, I have a warranty on this computer for the next three years. Does me upgrading its ram, SSD, storage, or whatever I decide to change, void my warranty? I have seen parts that were far cheaper than what Dell is charging and while I would love to use Dell parts, I just can't afford the prices that they're asking for. [/INST] You can upgrade the RAM and drive without affecting the warranty. That said, those are the only two components that are upgradeable. Be sure you disconnect the AC power and battery before doing the upgrades. </s>

<s>[INST] Recently installed Windows 11 on my 5290 2 in 1; after which I immediately installed the only Intel Chipset Device Software, version 10.1.18121.8164, A09. Dated 25 Mar 2020 All devices except 1 were identified except 1, Unkown device Hardware id is shown to be "ACPI\VEN_INT&DEV_33D6, ACPI\INT33D6, *INT33D6" Due to the age of the Intel Chipset Device Software I am wondering if there is or should be a newer version???? Looking for a solution; Any ideas?? Thanks Rew [/INST] Install this driver </s>

<s>[INST] On Dell US sites it is less expensive then in UAE. Is there any other purchasing option for UAE? [/INST] Since all support and service in that part of the world is handled through independent dealers, it is very risky to buy through non-authorized channels. You can find yourself without warranty coverage at worst, or having to ship the system internationally for repair should it be needed. Be careful with low-cost suppliers -- the up front savings can rapidly become a false economy if service is needed. </s>

<s>[INST] I doubt if this issue is specific to the 5570 nor even specific to laptops only.............. Having done a clean install of Win10 to this one, as usual I ran Windows update several times over a few days. I've always wondered how Microsoft keep up with millions of manufacturers' driver updates & newer versions of updates each year, well with this 5570 they don't. I ran the Check For Updates utility on Dell's site & came up with 21 driver updates 6 of which were critical in red. Is this a common event? I've maintained Dells for years but obviously not thoroughly since it is is the first time I've noticed this? [/INST] This page at Howtogeek has some information on the driver process but in general the most up to date and best drivers come from the manufacturer's site rather than MS. And if we are talking about video drivers that is especially true. Generally when I clean install Windows, and I always clean install especially on brand new systems, I let Windows install included drivers. After the installation process I then browse various sites such as Dell or the hardware manufacturer's site to make sure I have the newest of the new drivers. The most common drivers I find that MS does not do a good job of updating, besides video drivers, are chipset drivers. </s>

<s>[INST] I have recently purchased the alienware m15 R5. Whilst I wasn't expecting great battery life and am fine with that, and have found ways to increase the battery life, I am still only getting a predicted 4 hours battery life. I was wondering if it can be charged via the USB Type-C port on the back via a portable charger? Even if that was just a trickle, or to charge whilst turned off in a break. I have tried with a 25W charger, however it didn't even detect it. I am wondering if that is because of the low power, or the fact it doesn't support USB Type-C charging? [/INST] The online m15 R5 Setup and Specifications PDF shows = USB 3.2 Gen 2 Type-C port with DisplayPortConnect devices such as external storage devices, printers, and external displays. Provides data transfer rate of up to 10 Gbps. Supports DisplayPort 1.4 and also enables you to connect an external display using a display adapter. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device. It never mentions "charging". </s>

<s>[INST] Hi, I am using a 2019 Alienware m15 R1 with 8GB of ram and i7 9th gen CPU. I wanted to upgrade my ram speed from 2666 MHz to 3200 MHz. Will my motherboard support this 3200 MHz upgrade? thanks [/INST] Hi [NAME] welcome to this free user-to-user Alienware laptop discussion forum. Dell (10/24/2018) support for Alienware m15 (R1) says it has been tested for 32GB installation of DDR4-2660. The more recent Crucial System Advisor database says the Alienware m15 will accept 32GB of DDR4-3200. Alienware Alienware m15 | Memory RAM & SSD Upgrades | Crucial.com. </s>

<s>[INST] Is there a quick way where I can disable the touch pad? Or for that matter, disable it permanently? [/INST] There may be a few ways. On my XPS, I can go to Windows Settings | Devices | Touchpad | Additional settings opens a panel that has a Disable button to disable the touchpad. You may also be able to reach that panel via a touchpad icon in your systray. Your keyboard may have a secondary function on one of the function keys that toggles disable/enable the touchpad. On my XPS it is invoked via Fn + F6. Look on your function keys for a secondary icon that could be a touchpad. If neither of those works, you may be able to disable it from Device Manager. </s>

<s>[INST] I've ordered a refurbished G3 15 3500 arriving Monday. It has an i5 10300h processor and the GeForce gtx1650 to graphicsbeoyh a 500 GB NVMe. I want to add more ram and add a second SSD envy Me. It says memory speed is 2933 GHZ. Can I add an 8 GB 3200 GHZ module which will run at 2933, or do I need 2933 or slower? Secondly the manual states that it will take two m.2 envy me drives but one has to be a 2230, and one a 2280, for both to work. How do I find out if the one already in is a 2230 or 2280, and how do I find which drives on Amazon are 2330 and 2280 as it's not stated. Thirdly, I need the GFX card for Photoshop/lightroom, so how do I ensure that card is running and not the other card. I'll probably be adding my Acer 27" monitor as well. What do you suggest for all my issues? [/INST] Best bet on RAM is to buy memory certified to work with your model. Kingston, Crucial and others offer tested memory. The "don't buy" is both ends of the spectrum: value RAM and high-end gaming RAM, neither likely to work. Remove the base cover to check on the drive that's installed. A 2280 drive will be 80 mm long; 2230 is under half the length. In general, 2230 drives are smaller capacity (generally no larger than 1T in size, but more commonly smaller). You may also need a mounting bracket and screw for a second drive, which likely won't be in the system. Any drive you buy should have a spec sheet with the size indicated. You use the Optimus control panel to select the GPU you want on a per application basis. If you're going to be using photoshop and lightroom extensively, I'd rethink this purchase -- while you can no doubt run the applications, you'll need a sense of patience, since the hardware is decidedly entry level for those applications. Even with the nVidia GPU and added RAM, it's not going to be a stellar performer. And given the age of the system, it it's not coming with a new battery, expect that to be needed within the year as well. </s>

<s>[INST] Does anyone know if any of the the Inspirion 5379's allow charging by the USB port. I thought one of the two of them could be used when I purchased it. However if it can I wanted to know if I needed a Special Cable to charge from a USB port into one of the two ports. ThanksI'm off on Holiday on Monday and its a longer journey and wanted to keep it charged or running whilst on the Plane to watch a couple of movies. [/INST] The answer is no, the system can't be charged over USB. You need the original AC adapter that came with the system to charge the battery. </s>

<s>[INST] When I hit the power button the keyboard lights up and nothing else happens (black/blank screen) If I hit power again (even holding down for 35 seconds) the keyboard light goes of and nothing else happens. If I power up with the D button pressed it does go through the white/colors cycle but still does not boot or do anything after. Help?? [/INST] Dell was able to help (thanks Dell) and it is booting now after bios recovery and clock reset. (see below) The recovery was odd as it showed no progress / blank screen for both processes but after walking away and coming back 5-10 minutes later it restarted. Working on random middle of night / long sleep reboot issue now. ====================================================================== 2) Perform Real Time Clock (RTC) Reset </s>

<s>[INST] I have posted a related question under SupportAssist session: [URL]#M94892 I'm posting the question here with update thinking it is more related to Bios settings. Background: the pc came with a 250 GB ssd (HD0) and Win10 home. I added a 2TB ssd (HD1) and installed Win10 pro to this HD1, removed the Win home, later upgraded to Win 11. Recently the touchpad had no response so I reinstalled Win 10 pro thinking a Win11 upgrade was the cause, but this didn't fix the touchpad problem. Then I came to dell.com updated the drives and installed Dell's SupportAssist and a new problem appeared. Now "no bootable device" shows on startup. Below is the list of settings in bios and the things I have tried according to the info I learned: Any suggestions are greatly appreciated! [/INST] Thanks for your reply. I have tried this method but the "Advanced Boot option" is not showing on my laptop. It seems that this is a simplified/shortened version of bios. However, I was able to reinstall Windows in UEFI mode. Now the system starts normally except that the bios settings including secure boot cannot be changed back to default. </s>

<s>[INST] Owned laptop for several years. Now suddenly the fan never stops running, no matter how few apps are open. Temperature is normal. Ran SA (SupportAssist) Fan test, it failed. It is out of warranty for 2 years now. The fan noise is so loud it interferes with hearing zoom audio. Ran full Rkill Malwarebytes Super Antispyware scans and McAfee scans already. Thanks! [/INST] SOLVED! noticed upon bootup a red MANUFACTURING icon plus "Manufacturing mode: to return to normal mode press Alt F at bootup". Remote laptop was not successful; but entring Alt F on the laptop's keyboard immediately stopped the constant fan. </s>

<s>[INST] Have had this laptop for roughly 2 years. Never had a problem until recently. Original charger got damaged and wouldnt charged, so i bought a replacement. Volt and wattage match the computer (90W, 19.5-4.62A). Upon starting up, i got a warning, saying the AC adapter couldnt be determined. I clicked continue, just to find that my computer is stuck at 0%. It says charging, yet its not. Been plugged in for hours, still at 0. Second i unplug it, it dies. Works fine while plugged in, but annoying i have to keep it in an outlet. Any solutions? Have tried the following: -Cleaning charging port/adapter -Changing wall outlets -Changing chargers -Inspecting computer/charger for damage, havent found anything Nothing seems to work, so im looking forward to hearing any tips/tricks. Thanks! [/INST] Did you buy a genuine Dell power adapter (charger)? If it's not a Dell power adapter, it may not charge the battery and the system may not work at full power. If it is a Dell power adapter, check if its LED lights up when you plug it into the wall. And, does the light remain lit when you plug it into the laptop? If it is a Dell power adapter and the light goes out when connected to the laptop, then it is likely a failure of the charging jack or the charging circuit on the motherboard. </s>

<s>[INST] A little over a year ago I bought my wonderful Alienware x17 R1 laptop. A week before the warranty expires, the keyboard stops functioning. At the time not a big deal, I use a USB keyboard most of the time anyway. Well, yesterday I figured I would solve this issue. I read many posts about people having the same issue and came to the conclusion that it was a driver \ BIOS update issue, mostly because many people went the hardware replacement route to no avail until Dell replaced the entire unit. So I updated the BIOS to the recommended 1.18.0 released on April 7th, 2023. Well, you guessed it, It only got worse. After the reboot, I now receive a bluescreen on boot claiming Inaccessible boot device and it shuts down. Here is what I have done so far to attempt to bring the system back from the dead. Created a USB WinPE 11 boot drive, took the Microsoft Provided Windows 11 22H2 WIM and injected all the latest Windows updates. Injected all the Dell Provided drivers specific to the Laptop, booted, ran Setup, it recognized the SSD drive in Windows setup, when Windows rebooted for the first time, you guessed it, BSOD Inaccessible boot device and it shuts down. OK, so maybe it does not like Windows 11? Took the Microsoft Provided Windows 10 22H2 WIM and injected all the latest Windows updates. Injected all the Dell Provided drivers specific to the Laptop, booted, ran Setup, it recognized the SSD drive in Windows setup, when Windows rebooted for the first time, you guessed it, BSOD Inaccessible boot device and it shuts down. OK, so maybe it does not like all the latest Windows updates? Took the Microsoft Provided Windows 11 22H2 WIM and Injected all the Dell Provided drivers specific to the Laptop, booted, ran Setup, it recognized the SSD drive in Windows setup, when Windows rebooted for the first time, you guessed it, BSOD Inaccessible boot device and it shuts down. OK, since it started with the BIOS upgrade, lets revert. Applied BIOS 1.17, nothing, reapplied BIOS 1.18, nothing. At this point I did notice that BIOS update makes several passes. It starts with "Updating main firmware", then "Update OEM EC Block", then "Loading New ME Firmware", then "Flash New ME Firmware", then Update OEM EC Firmware". At this point it does something unexpected. At 0%, it reboots with no warning or indication that it has been successful. At this point I conceded to defeat of round one. I called Dell technical support. Boot to the BIOS, It sees the drive. Boot to the diagnostics, all tests are successful. Reset the BIOS to the defaults. They politely offered to help me reimage my laptop for $99. I reminded them I have done so about 8 times now. They offered for me to send the laptop to a dell certified support center for hardware diagnostics. I politely informed them that I was a Dell certified support center. So, because the warranty expired ( a very short time ago), I now have a $3,500.00 paper weight. I find it hard to believe that it is a hardware issue since there was nothing wrong with it prior to updating the BIOS upgrade. Any help would be great. [/INST] I would like to add an update to this post. For those of you (like me) who have spent 20+ years deploying Windows Operating Systems and think you have seen it all... This whole time I was using WinPE to boot the system and deploy Windows. It had not crossed my mind (until last night) to create a bootable USB using only the original Microsoft Windows ISO to create the USB drive. Using this method I was able to get past the BSOD Inaccessible Boot Media error and my laptop is no longer a paper weight. I do however still have the Keyboard issue. If I can find a fix for it I will post it here. </s>

<s>[INST] I've been having a problem with my wireless signal. 14 z 5423 #1 gets 1 bar 14z 5423 #2 setting right next to it gets four. I thought maybe it was the wireless antenna so I plugged in a USB wifi thing and disabled the on board adapter. Same problem. Any ideas ? [/INST] After posting on the forum..I wish. More than likely it may have been a problem with the antenna connection and by checking the security of the connection you fixed it. Or alternatively it may have been a band issue or interference of some type from another source. </s>

<s>[INST] Since mid-April, I have been experiencing an issue in which my Jabra 380 USB adapter momentarily disconnects resulting in dropped connections. When using MS Teams, the Teams call itself would also drop completely. Sometimes the Jabra 380 would reconnect and be available as an audio device but often it would not appear in the list of audio devices again until a reboot. In addition, during the headset disconnect, the rest of my USB connected devices were also affected and would be disconnected for a moment. The backlight on the USB connected keyboard would go out and then reappear, my USB connected mouse would freeze for a moment, etc. After extensive troubleshooting on my own, I called Dell. They opened a ticket and ran through the basic troubleshooting steps (run USB wizard etc.) and everything passed. I tried many times to explain this is a software-related issue but, after many calls and many hours of running system checks, making sure I had all the driver updates (which I had also done on day one), ultimately, Dell wanted to replace my motherboard and did so. I still did not think it was a hardware issue but having tried everything else software-wise (reloading Dell's Windows 11 image for the XPS, reverting to previous BIOS, changing USB adapters, using different USB devices and each of the physical USB ports), I thought it might be possible it could be hardware related though that really didn't make sense. After the motherboard install, the issue occurred again within 30 minutes of the technician leaving. It is shocking to me that Dell does not have any ability to install or monitor memory conflicts or to analyze crash dump files. No one from Dell ever even suggested this. The troubleshooting was very hardware centric. No one from Dell even asked for Event Logs or other logs from the machine. SOLUTION: In the end, the conflict or service at issue was the WaveMaxx Audio Pro service installed by Dell. With this service disabled, the system works as expected. It is unclear what driver update or system update either from Microsoft, or Dell, or Wave or Jabra caused the conflict to start happening after 9+ months of use without a problem. I found this link helpful in providing a simple methodology to determine the problem service: Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial | Windows 11 Forum (elevenforum.com) Use the steps in the above link to stop the Waves Audio Universal Service and Wave Audio Service. Also disable WavesSvc64.exe from the startup apps in Task Manager. With these services disabled, the Jabra headset (and my remaining USB devices) have worked without issue. I hope this helps others who may be experiencing the same problem. [/INST] As an update, I also asked the Dell support rep to check and see if there was any known issue with USB headset or Jabra headset dropping and she said no. Given that, I found this post interesting...USB Headset Dropping Connection at Random | Windows 11 Forum (elevenforum.com)See my original post above for the solution that worked for me. Maybe this new RealTek Driver or downloading the WaxxMaxx Pro from the app store also works. I have not tried this. </s>

<s>[INST] Hello! I just want to know if this is possible. Manual says up to 512GB but if I can add a larger storage, I want to do it. [/INST] Yes, you can go larger than what Dell's specs say. You can go all the way to 4 TB. Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. It's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard. (Repeatedly touching a metal case part is not sufficient mitigation with modern components.) </s>

<s>[INST] The answer to this post [URL]#M87189 seems to answer my question, but I'm considering getting the Caldigit Element Hub (Thunderbolt 4) to use with my (being built) XPS 17 9710. The hub will supply up to 60 watts of charging, and of course the power supply that comes with the laptop supplies 130 watts. The post cited above seems to imply there's no problem leaving both the hub and the power supply connected, which I would suspect anyway, but I'd like to be a little more confident. [/INST] Yes any other XPS than XPS 17 can be charger via TB dock with no issues. But they are putting these RTX Cards in XPS 17 so no way a dock can supply enough power through Type C or TB. Yes you can have both dock and power cable connected with no issues. </s>

<s>[INST] I m looking for ways to disable GPU in bios for my dell G15 5520 laptop in order to save power consumption since I do not need GPU all the time ( typical usage - programming in python , web browsing , reading online books) . If any one knows a way to disable GPU in bios , please let me know [/INST] On this model, that's done through software (the nVidia control panel) -- not firmware. </s>

<s>[INST] ! Urgent ! My Laptop has Standard Rechargeable Li-ion Battery, Type: YRDD6. which got swollen recently. But I could not find the same type battery. Instead I'm getting Type: WDX0R. Is it alright to replace with WDX0R battery? [IMAGE] [/INST] YRDD6 is compatible with: Inspiron 14 (5482) 2-in-1, 15 (5583), 15 5584, 15 (5585), 3584, 3585, 3781, 14 (5485), 14 (5485) 2-in-1, 17 (3793), 3593, 3582, 3581, 3780, 5593, 5590, 5493, 5491 2-in-1, 3505, 3501 WDX0R is compatible with: Inspiron 15 (5568) 2-in-1, 13 (5368) 2-in-1, 13 (5378) 2-in-1, 15 (7569) 2-in-1, 13 (7368) 2-in-1, 15 7579 2-in-1, 15 (5578) 2-in-1, 13 (7378) 2-in-1, 15 (5567), 15 (5565), 17 (5767), 17 (5765), 15 (7560), 14 (7460), 15 (5579) 2-in-1, 15 (5570), 15 (7573) 2-in-1, 15 (5575), 15 (7570), 17 (5770), 17 (5775), 13 (5379) 2-in-1, 15 (7572), 14 (7472), 13 (7375) 2-in-1, 15 (7580), 15 (7586) 2-in-1, 14 (5481) 2-in-1, 15 (5583), 15 5584, 15 (5585), 3780, 14 (3482) You will need to verify your undisclosed machine model to the compatibility list and decide for yourself. </s>

<s>[INST] Hey All! I have a 128GB SSD in my Inspiron 17-1779, which also has a HDD. It¡¯s about 4 years old. I¡¯ve just bought a desktop (Optiplex 7070 mini tower) to replace it, as my main computer. I¡¯d like to upgrade the laptop. I¡¯d like to clone the 128GB SSD onto a larger SSD, and add more RAM if possible. Ive taken the M.2 SSD out, and put it into a USB enclosure. Ive attached this USB to the desktop. Ive tried it in both types of USB slots. I can see Drive H appears on file explorer, but it has 0 kb, and, in disk management, it comes up as ¡°online¡±, but the bar to the right is just grey. It holds the operating system files, as well as other program data and files on it¡¦ and it still works fine when in the laptop. Would anyone know what I need to do, to make the data visible, so that I can copy this source data onto a target SSD? Thanks so much in advance! [/INST] You need an external enclosure for an M.2 SATA drive -- you can't use one for an M.2 NVMe drive. </s>