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|---|---|---|
Is there a problem with the payment that I see is still pending? | pending_card_payment | 5,095 |
I used my card to make a payment a while ago and its still pending, Why is it taking so long? | pending_card_payment | 5,245 |
Why does my payment appear as pending? | pending_card_payment | 5,098 |
I made a payment that's pending. Will it go through? | pending_card_payment | 5,221 |
How is my ATM deposit not available yet? | pending_cash_withdrawal | 834 |
Why would a cash withdrawal be pending? | pending_cash_withdrawal | 856 |
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me? | pending_cash_withdrawal | 785 |
withdrawal pending meaning? | pending_cash_withdrawal | 791 |
I made a cash withdrawal and it is still listed as a pending transaction. | pending_cash_withdrawal | 838 |
top up not completed | pending_top_up | 2,043 |
Tell my why my top-up is pending. | pending_top_up | 1,976 |
i put money on my card and i dont see it on the balance | pending_top_up | 1,931 |
Help, I don't see my money i just added. | pending_top_up | 1,970 |
How long should it take for my top-up to finish? I've been waiting a while. | pending_top_up | 2,054 |
I have an outgoing transfer | pending_transfer | 6,104 |
How long is the wait for a money transfer to post? | pending_transfer | 6,037 |
When will my transfer finish pending? | pending_transfer | 5,992 |
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take? | pending_transfer | 6,031 |
there is a transfer pending. | pending_transfer | 6,114 |
What do I do if I forgot my PIN? | pin_blocked | 1,702 |
Can I unblock my pin using the app? | pin_blocked | 1,750 |
Can I use app to unblock my card? | pin_blocked | 1,691 |
What do I have to do to get my PIN unblocked? | pin_blocked | 1,681 |
Please show me how my friend can send me money. | receiving_money | 7,369 |
Can i receive transfers from my employer this way? | receiving_money | 7,361 |
Can this app take my salary? | receiving_money | 7,387 |
I want a refund | request_refund | 5,414 |
How do I get a refund for something I bought? | request_refund | 5,395 |
I received the wrong color and size, can I return it? | request_refund | 5,417 |
I want to cancel my purchase | request_refund | 5,420 |
i bought the wrong size and would like a refund | request_refund | 5,385 |
I want to return an item for a refund can I do that? | request_refund | 5,375 |
Is it on purpose that my payment has been returned to my account? | reverted_card_payment? | 6,734 |
I think my card payment has been reverted | reverted_card_payment? | 6,725 |
I tried to buy something online but my funds were transferred back to my account. What is happening? | reverted_card_payment? | 6,828 |
I didn't cancel my card payment. | reverted_card_payment? | 6,728 |
Why would my card payment be reverted? | reverted_card_payment? | 6,845 |
Am I able to use my American Express to add money to my account balance? | supported_cards_and_currencies | 2,940 |
I'd prefer to use my American Express when putting funds into my account. | supported_cards_and_currencies | 2,905 |
use my credit to add money | supported_cards_and_currencies | 2,881 |
Am I able to add money into my account using my American Express? | supported_cards_and_currencies | 2,872 |
I want to stop my account | terminate_account | 6,173 |
The company is no good, please terminate my account. | terminate_account | 6,239 |
This company is bad, delete my account now. | terminate_account | 6,150 |
How do I terminate my account. | terminate_account | 6,191 |
How much is it to receive money? | top_up_by_bank_transfer_charge | 1,831 |
What would I be charged in receiving a SEPA transfer? | top_up_by_bank_transfer_charge | 1,830 |
Are there fees for receiving a SEPA transfer? | top_up_by_bank_transfer_charge | 1,838 |
What are the charges for receiving a SEPA transfer? | top_up_by_bank_transfer_charge | 1,819 |
how much does it cost to add money | top_up_by_card_charge | 9,079 |
I need to top up, but I have to use an international card. Is there a cost for that? | top_up_by_card_charge | 9,078 |
Are their fee's for top ups? | top_up_by_card_charge | 9,086 |
What fees are charged when I top up | top_up_by_card_charge | 9,067 |
Can I top up using cash? | top_up_by_cash_or_cheque | 7,947 |
I want to top up by cheque | top_up_by_cash_or_cheque | 7,946 |
I got a cheque that I want to top up with? | top_up_by_cash_or_cheque | 7,954 |
Is there somewhere I can send a check to add to my account? | top_up_by_cash_or_cheque | 7,935 |
How can correct Top up with the app to work correctly? | top_up_failed | 8,509 |
Why did my top-up not work? | top_up_failed | 8,573 |
Looks like my top-up has been cancelled | top_up_failed | 8,597 |
For what reason did my top-up fail? | top_up_failed | 8,473 |
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any. | top_up_failed | 8,492 |
How often can I top up? | top_up_limits | 2,270 |
Whats the limit on my top up | top_up_limits | 2,262 |
What is your maximum top up limit per day? | top_up_limits | 2,288 |
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it. | top_up_reverted | 3,246 |
I want to know why my top-up was reverted | top_up_reverted | 3,281 |
For what reason did my top-up get cancelled? | top_up_reverted | 3,158 |
I went to look at my top-up and it was canceled, can you tell me why this happend? | top_up_reverted | 3,190 |
i noticed that the funds were returned to my bank account. What happened? | top_up_reverted | 3,278 |
Can friends I have top-up my account? | topping_up_by_card | 4,315 |
With my credit card i would like to transfer money. | topping_up_by_card | 4,265 |
can other people use the app to add money to my account | topping_up_by_card | 4,294 |
Can I let other people have access to my account in order to top up? | topping_up_by_card | 4,259 |
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded. | transaction_charged_twice | 6,318 |
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please? | transaction_charged_twice | 6,329 |
I was charged too many times for one transaction. | transaction_charged_twice | 6,469 |
I was double charged at a restaurant can you take the second charge off? | transaction_charged_twice | 6,331 |
I got charged twice for the same payment. Please removed the pending payment. Thank you. | transaction_charged_twice | 6,341 |
I was charged for the same thing twice | transaction_charged_twice | 6,319 |
Why did it cost money to transfer funds? | transfer_fee_charged | 7,173 |
Why is there a charge for my transfer? | transfer_fee_charged | 7,184 |
Does transferring money have a fee? | transfer_fee_charged | 7,203 |
I see a transfer fee, but to my understand, that should have been free, what happened? | transfer_fee_charged | 7,186 |
I am confused about your fee structure and was disappointed to see a fee for my transfer. | transfer_fee_charged | 7,261 |
What kind of fees will I pay when I transfer? | transfer_fee_charged | 7,174 |
How simple is it to transfer money into my account? | transfer_into_account | 7,579 |
Can you please explain how to transfer money using the bank transfer process? | transfer_into_account | 7,578 |
What process should I use to transfer money into my account? | transfer_into_account | 7,586 |
How can I link my bank to my top up account? | transfer_into_account | 7,567 |
Why isn't the recipient seeing the transaction? I just sent the money. | transfer_not_received_by_recipient | 2,710 |
I sent money and the recipient has not received their money after two weeks. | transfer_not_received_by_recipient | 2,721 |
Money is not in recipients account. | transfer_not_received_by_recipient | 2,740 |
Why did the funds not transfer to another recipient? | transfer_not_received_by_recipient | 2,723 |
where has my transferred money gone? | transfer_not_received_by_recipient | 2,798 |
I transferred money and it didn't get there. | transfer_not_received_by_recipient | 2,711 |
Its been 3 days, How long will my transfer take to get to my wallet? | transfer_timing | 6,686 |
When will the money show in my account? | transfer_timing | 6,630 |
When will my transfer post to my account? | transfer_timing | 6,606 |
When will the money reach my account? | transfer_timing | 6,597 |