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Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money. | cash_withdrawal_not_recognised | 8,790 |
I need my card frozen cause it was used without my consent to take money out. It was in an odd place. | cash_withdrawal_not_recognised | 8,907 |
If I am not in the country and I need to change my PIN, how can this be done? | change_pin | 7,002 |
Am I allowed to change my PIN anywhere? | change_pin | 6,980 |
What cash machines will let me change my PIN? | change_pin | 6,911 |
How can I change my PIN even though I'm out of the country in Austria at the moment? | change_pin | 6,924 |
It looks like someone besides me ordered something with my card, what should I do? | compromised_card | 4,470 |
I think someone is using my card without my permission! | compromised_card | 4,459 |
My wallet was stolen and all my credit cards were in there. HELP?!!? | compromised_card | 4,538 |
Contactless payments need to be enabled for my card. | contactless_not_working | 1,795 |
Help me to set up contactless payments. | contactless_not_working | 1,796 |
How do I find out what countries you service and what countries you do not? | country_support | 9,945 |
What countries can I use my account in? | country_support | 9,910 |
What countries are you located in? | country_support | 9,886 |
Please list the countries you support. | country_support | 9,877 |
Why has my card been declined? | declined_card_payment | 5,848 |
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please. | declined_card_payment | 5,839 |
My card did not work at store. | declined_card_payment | 5,918 |
I'm not sure why the card payment didn't work. | declined_card_payment | 5,842 |
When I tried to pay in a store my card din't work | declined_card_payment | 5,949 |
How come I can't get money at the ATM | declined_cash_withdrawal | 4,931 |
Could you tell me why my cash withdrawal was declined? | declined_cash_withdrawal | 4,942 |
My ATM withdrawal was declined. | declined_cash_withdrawal | 4,961 |
My ATM transaction was cancelled. | declined_cash_withdrawal | 4,944 |
Why can't I withdraw money? | declined_cash_withdrawal | 5,031 |
Why was my ATM withdrawal cancelled? | declined_cash_withdrawal | 4,932 |
Why are my transfers getting declined? | declined_transfer | 5,589 |
How do I contact customer support about my declined transfer? | declined_transfer | 5,595 |
My transfer was declined. Why did this happen? | declined_transfer | 5,651 |
the bank transfer was declined | declined_transfer | 5,546 |
There is a Direct Debit that looks suspicious. | direct_debit_payment_not_recognised | 4,638 |
I didn't initiate a direct debit that I see on my account | direct_debit_payment_not_recognised | 4,790 |
What do I do if there is a direct debit on my account that shouldn't be there? | direct_debit_payment_not_recognised | 4,703 |
I didn't set up a direct debit payment on my account. | direct_debit_payment_not_recognised | 4,738 |
Is it possible to dispute a debit payment from a couple of months ago. | direct_debit_payment_not_recognised | 4,644 |
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain? | direct_debit_payment_not_recognised | 4,674 |
Is there a limit to a disposable virtual card? | disposable_card_limits | 4,403 |
Are there restrictions on disposable virtual cards? | disposable_card_limits | 4,379 |
Is there a limit on how many times I can use a disposable card? | disposable_card_limits | 4,366 |
I need more than one disposable card | disposable_card_limits | 4,412 |
Since I got married, I need to change my name. | edit_personal_details | 3,715 |
I want to change my account details. | edit_personal_details | 3,691 |
Tell me how to change my details. | edit_personal_details | 3,678 |
I moved so I need to change my address. How do I do that? | edit_personal_details | 3,724 |
What is the exchange fee that is charged? | exchange_charge | 9,009 |
What's the cost for exchanges? | exchange_charge | 8,985 |
would I need to pay extra for exchanging currencies? | exchange_charge | 8,972 |
If I exchange currency frequently, can I get a discounted rate? | exchange_charge | 9,018 |
Your exchange rates come from where? | exchange_rate | 306 |
Where can I find your exchange rates? | exchange_rate | 305 |
I need to know what foreign exchange rate I can get. | exchange_rate | 313 |
Do you know the rate of exchange? | exchange_rate | 294 |
I am trying to find out how to exchange currency X with currency Y. | exchange_via_app | 1,381 |
I need to exchange a currency - can I do that here? | exchange_via_app | 1,448 |
How do I exchange currencies using the app? | exchange_via_app | 1,385 |
Can I use this app to exchange currencies? | exchange_via_app | 1,413 |
Why was I charged $1 in a transaction? | extra_charge_on_statement | 613 |
I see a $1 charge in a transaction. | extra_charge_on_statement | 594 |
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about. | extra_charge_on_statement | 615 |
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about? | extra_charge_on_statement | 727 |
I have been charged a pound for something that appears on my statement | extra_charge_on_statement | 584 |
Why wouldn't a transfer go through? | failed_transfer | 7,533 |
Why has my payment not transferred? | failed_transfer | 7,536 |
Why can't I complete my transfer? | failed_transfer | 7,487 |
Your system is broken. My transfers keep failing, 5 times now. | failed_transfer | 7,433 |
Can you tell my why my funds transfer did not work properly? | failed_transfer | 7,473 |
Is it possible to hold money in multiple currencies? | fiat_currency_support | 924 |
Are all European currencies available for holding and exchange? | fiat_currency_support | 910 |
What fiat currencies can I use for holding and exchanging? | fiat_currency_support | 892 |
Is the EUR accepted for exchanges? | fiat_currency_support | 883 |
Please can i get a disposable virtual card as well? | get_disposable_virtual_card | 8,407 |
How about disposable virtual cards? | get_disposable_virtual_card | 8,399 |
Please tell me about disposable cards. | get_disposable_virtual_card | 8,425 |
I have a question regarding the PIN of the card? | get_physical_card | 4,073 |
In regards to the PIN of the card? | get_physical_card | 4,068 |
Explain the card PIN to me. | get_physical_card | 4,055 |
I cannot see the card PIN anywhere? | get_physical_card | 4,021 |
How do I get extra physical cards? | getting_spare_card | 7,875 |
My daughter would like a card from my account? Can I do this? | getting_spare_card | 7,840 |
May I order another card? | getting_spare_card | 7,816 |
I would like open a second card for my daughter, how can you assist me? | getting_spare_card | 7,807 |
How can I receive a virtual card? | getting_virtual_card | 3,034 |
How can I go about ordering a virtual card? | getting_virtual_card | 3,026 |
Why have I not received a virtual card yet? | getting_virtual_card | 3,053 |
Are you able to guide me to my card's location? | lost_or_stolen_card | 1,502 |
Has there been any activity on my card today? | lost_or_stolen_card | 1,475 |
How can I report that my card was stolen? I made a police report first. | lost_or_stolen_card | 1,503 |
I don't have my mobile device and am unable to make the payment because I forgot my details. | lost_or_stolen_phone | 5,316 |
Is there something that I can do since my phone was stolen yesterday? | lost_or_stolen_phone | 5,292 |
stolen phone, what should i do | lost_or_stolen_phone | 5,279 |
What should I do if my phone is lost or stolen? | lost_or_stolen_phone | 5,325 |
Is there a fee for physical cards? | order_physical_card | 8,088 |
How much is a physical card? | order_physical_card | 8,153 |
How do I order a card? | order_physical_card | 8,121 |
Does it cost anyting to get my own card? | order_physical_card | 8,071 |
I tried entering my passcode and it isn't working. Can you help? | passcode_forgotten | 4,893 |
I can't access my account. | passcode_forgotten | 4,888 |
How can I go about resetting my passcode? | passcode_forgotten | 4,875 |
how to recover my passcode | passcode_forgotten | 4,841 |
I made a card payment which is showing me pending. | pending_card_payment | 5,104 |