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int64
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do nit book this hotel - Dirty hotel with questionable people living in the hotel.
0
A Hampton Inn that's like a small Homewood Suites - In theory, I like the idea of a suite style Hampton, however, my room was still small and I was not particularly fond of the layout. I did miss having a work desk and comfortable chair. My choices for working were either on the kitchen bar/counter and sitting on high chairs, or sitting ergonomically poor on the sofa with the... More
1
BE FOREWARNED I WAS ROBBED AT THIS HOTEL - DO NOT STAY AT THIS HOTEL. I left my room for an hour after I checked in and someone went in my room and stole my laptop and my suitecase and the hotel took ZERO responsibility for the incident. NOT A SAFE PLACE!!!!I would like to apologize once again for the incident that occurred earlier this month. I have turned over all pertinent documentation to our Risk Management department. Any future correspondence will be addressed by our Risk Management Team.
0
Overnight stay - We stayed here the night before our cruise departed. The rooms are far from the office, pool and breakfast room. Rooms are a bit small but clean. Breakfast was good but crowded. The front office seemed to be understaffed for the volume of visitors.
1
Nice hotel, but no WiFi or wired Internet - Hotel is in a good location, just West of I-75 on the eastern edge of Tampa. In a very heavy retail area with just about any shopping or eateries very close by - probably want to drive to them as the Hotel is on Highway 60, a very wide road with traffic speeding recklessly by in both directions. Large, well-lit... More
0
Definitely coming back! - Bad: To be honest, nothing to complain about. Just too bad that there wasn't any free wifi in the rooms. Good: Considering that we only paid 88 dollars for 2 persons for 2 nights, this was great value for money. The hotel is located in the middle of Fremont Street, so you just step outside and you are in the middle of the action. Our room was on the 9th floor and we didn't hear any noise whatsoever. The room was maybe a bit old fashioned, but still offered everything you need. We were positively surprised that we had access to the pool and gym of the California hotel. We just needed to walk 2 mins to access their facilities. The gym was really good equipped for a hotel gym. Pool was really nice and quiet. Would definitely stay here again!
2
Somewhere to lay your head if you only need one night - First of all, keep in mind that this is a budget hotel. The front desk was very nice and check in was an easy process. We had a nonsmoking room and I did not detect any lingering smells from smoke. I will say that the room seemed fairly clean, but housekeeping definitely does not pay attention to detail. We dropped... More
1
Good price and location for Napa - Overall I rate this hotel as average in some areas, and above in others. First the good: Price considering the Napa Valley location it was a good value, at check in we received our free breakfast coupons for Denny's adjacent to hotel. The location makes it easy to get downtown, or cross the bridge to Hwy 29. Staff at the hotel was very friendly and helpful, its like they get it be friendly to your guests and they will either return or recommend your hotel to others.Average in outside noise is noticeable, doors closing, street noise, people walking in rooms above you, showers in the morning...etc. Hotel is somewhat dated yet clean and pretty well cared for.I would stay here again.Thank you for staying with us. We are always working on upgrading our Hotel. We are in the process of adding a workout room, guest laundry and business center. Customer service is always number one with us and we will see you again on your next visit to the Napa.
1
Bed Bugs - Bad: Bed bugs. Room too small. Too expensive When I was going to sleep, I found some bed bugs in my bed. It's terrible! I went to lobby to find someone help me. The receptionist helped me change a room. This room is even smaller than the previous one. I can't sleep all the night because it's too noisy, and I am still afraid of the bugs. The next day, I told the receptionist I would like to check out, even I booked for 3 night. She agreed, but didn't give me any compensation. I paid 300+ for a room which had bugs and was noisy, small. Good: The attitude of staff.
0
Try it, you'll like it. - Great vision combined with high energy ,pushing hospitality into a my first stay in this aloft brand . Rates were reasonable. Location was great. Clean room. Large shower . Comfortable bed. Pet friendly. Other than thin walls , was pleased with Staff, modern theme, large clean room and shower area. Great! We have converted another happy guest and we are so glad that you gave us the chance. Thanks for trying out Aloft New Orleans Downtown.
2
Coffee machine available at all the time free. - Bad: At the arrival, we paid the parking fee in cash (43) and the rest of the amount for two nights stay with a credit card. Checking the transactions during the last couple of days we realized that the parking fee has been charged on the credit card TOO. We asked for an explanation and have not received any answer at all. It's simply unacceptable. The room furniture is old, need a renovation. The space around all windows - both in the room and the shower - and the windows themselves were very dirty. Basically no choice for breakfast - consisted of two types of cereal, boiled eggs, white and whole grain bread. Good: Coffee machine available at all the time free.
0
Very nice hotel - Surprised by the quality of this hotel-very clean well furnished rooms , professional and friendly staff-no complaints. It was very quiet and convenient. Very central location from which to visit Mt. Dora and other destinations.
2
Work week - Stay was good though parking a work vehicle is not practical. Main parking tight and deck is 7 max height, thought better height than others on beach.
1
Close to the Metro. Nice amenities. - Appreciated the shuttle service! Very friendly staff.
2
Slow service, not worth waiting for - We waited for everything and it was never worth it. The resort section is nice for older kids, but not much there for my toddler. Very disappointed with everything: We did not get into our room until well over an hour past check in - and they have a late check in time! If you have trouble walking but do... More
0
Must be better options around - Booked for overnight stay prior to cruise. Arrived at hotel around 2PM amid lots of ongoing confusion with other guests in the lobby. When our turn came we were told our room was not ready with no real specifics as to when it would be. Was told we could go around to shopping areas while waiting. Decided to wait in... More
0
Best gambling in Vegas and best comps! - Good: Best gambling in Vegas and best comps! Brewery is great, rooms very clean, staff is wonderful. I only stay at Main Street.
2
Management asleep at the wheel - We booked here for a second year in a row. We loved the first time around. The location is perfect, the grounds and pools are great, and Duke's restaurant on the resort grounds fits in well. However, on our second visit in August, the Ocean View room was at tree level, thus no ocean view. The check in desk... More
1
Resting Comfortably on Past Glory - Stayed here to catch NYC at Christmas and were excited to stay in a legendary hotel. We have stayed at the St. Regis in Mexico City, Singapore and others, and were expecting the same level of excellence. We truly wanted to love this hotel, but instead, left feeling grateful we used points, and not cash, for our stay. Sad to say, we would not return. The good and the bad - The Good - Rooms are beautifully appointed, location can't be beat and some of the staff were outstanding. The Bad - Attention to detail has been lost. Some examples - long lines to check in and out. Yes, we realize it was high season, but staffing should be commensurate with the expected flow of guests. Next, after the bellhop delivered our bags, we asked for a bucket of ice. It never arrived and we had to get it ourselves. Breakfast took even longer than the ice. Small, but telling, details. Left feeling like the St. Regis NYC relies on its reputation to pull in the crowds, its service certainly doesn't warrant a pricey stay. Dear NOIDK, Thank you so much for taking the time to detail your recent experience at The St. Regis New York. We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel, all of which attributed to your negative feedback.Please allow us the opportunity of discussing your comments further so that we can examine the issues which you have noted. Our management team may be reached at GeneralManagerNYStRegis.com, and we would then be able to arrange a time at your convenience to speak.Sincerely, Octavia MargineanHotel Manager
1
not the best, but reasonable - Front desk was not helpful. Never told me breakfast was free in resturant. I found this out the second night I was there when a different person was at the desk. Dead bolt did not work but someone did fix it.
1
We will NEVER stay in Quality Inn again!!! - We will NEVER stay in Quality Inn again!!! My wife and I arrived at 11:20PM and no one was in the front desk. We waited for 20 minutes unattended and finally someone came to check us in. While we were in the room, we found one of the twin bed did not have blanket/comforter. We called 3 times and the last answer was the house keeper left and he would send us one TOMORROW MORNING. It was 1:30AM by then and we were all exhausted and decided to give up and sleep with A/C off.
0
Great Stay - Hotel is under renovations and you would not know it the way the staff, front desk and sales treated you. The room was great, much space. I stayed with my son and daughtger in a studio suite and were very comfortable. the hotel is located ina excellent location with easy acess to all surrondings. I would stay they again,
0
Nice hotel - This was a nice hotel. The building is old and has been there for a while, but the room was clean and the furnishings were nice. The staff was very friendly and helpful. I would stay here again.
2
This is a Crown Plaza - This had to be the worst Crown Plaza I have ever stayed. I stayed 2 nights to attend a wedding and I didn't sleep at all. Aside from the tired/boring decor, the room had a supposed queen bed that really should be classified as full size with a mattress harder than a sidewalk and pillows flatter than a short stack... More
0
Good Location, Big room, So and So Service - The hotel is in a good location near Oak mall. However, the receptionist was not there when I came to check in. It took me more than a minute standing waiting for her. She was there and probably heard me entering. The room was big and well equipped, but there wasn't a shampoo and there was a weed smell around... More
1
These people try, but they miss the mark. - The place is dirty. My daughter and son in law stayed there about a month ago. The place was worn down and in need of a good cleaning. The TVs were old and worn out as well. Most people never stay here twice.
0
Overpriced for what I paid for - Bad: I paid approx180 for the night that I purchased online, then I seen same hotel advertised for approx 105 on and a different site. Good: The front desk lady was super nice
0
Just what you'd expect from a Best Western - No elevator, so if you don't mind lugging your bags up a flight of stairs. Average breakfast. No plates for the waffles, and I guess it never occurred to anyone to run down to the nearest Walgreens and pick up a package of plates for the guests. When we mentioned our military service, our check-in person upgraded us to a... More
1
Rooms need some TLC - Overall, it's not bad. Great location, especially for shopping.
1
Never again - I was very disappointed in this hotel. It was not what I expected since it was to be renovated. It took me about 20 minutes to find the entrance. I arrived late at time and a sign with a red background and red lettering was not a good thing. When you add in poor lighting, it definitely was not a good mix. When I checked in there were a few peopled in the lobby and outside. this raised safety concerns. I obtain my keys and receive directions to my room. Again, more people hanging outside. I enter the room and realized the mistake I made. The room was very small with no iron, ironing board or coffeemaker (most hotels provide these basic items). I read the booklet and I learned to enjoy these benefits, I would have to upgrade which I began to think it wouldn't be worth it. The next morning I left the room and there was woman sitting outside in a lawn chair. I returned 3 hours later and she was still there. If it couldn't get worse, when I returned later that night, two men were sitting outside a room, in lounge chairs, music playing and a small grill on the grass. At this point I was relieved that I was leaving in the morning and this would be a distant memory very quickly.
0
A great spot - Acadia Suites offered us a great location to stroll Main Street or to make a quick hop over to the park. The suites are clean, neat, trim, functional and well supplied. Our host was personable and attentive.
2
ok for what you paid - Even though its non smoking rooms, first room had an odor. They changed rooms..odor was not as bad. Bed was not comfortable.
0
Bad area . Dirty - This is a one Star hotel . Dirty , smelly , in bad area . Definitely will not chose BW in future
0
Friendly staff. Consistent lodging - Clean... Comfortable. Serve meals and wine or beer for dinner Monday thru thurs. buffet breakfast. Staff is friendly. Laundry on property and basic no frills gym. Treadmill, elliptical and a set of free weights. I stay frequently for business.
1
We had go through 3room before we got comfortable - Fighting outside the room dirty room mold room TV only had two working channel I won't come back better experience first time
0
Worst of all La Quinta hotels that we have stayed in. - This was the dirtiest and least appealing of all La Quintas that we have stayed in. The main floor hallway carpets were dirty and actually starting to lift in places. The room had old and ripped furniture and looked worn out. A simple thing like a bed skirt looked stained and very old. This hotel needs a complete Reno from exterior to interior including the grounds around the hotel. The surrounding area looked unsafe and gave us a feeling never to walk around at night. There were no family restaurants in the area.Mal,I'm so sorry that your experience did not live up to expectations. We never want our guests feeling unsatisfied or unsafe. I will make sure and forward your comments on to the general manager to make sure that this remains an isolated incident.Sincerely,La Quinta Customer Care Team
0
Nice but... - Looking forward to a romantic stay, and our room offered a deep soaking tub, but when we checked in, I was told that all they had were "normal"tubs. We were disappointed. Other than that, we had a nice stay.
1
Ewww dirty. - Made a mistake and walked on the carpet with barefeet,, umm flypaper, not quite. Unchanged sheets on 1 of the beds. Poorly cleaned bathroom. Felt dirty till i got home and showered.
0
Last room at the Inn - I cannot recall the last time I had an issue at a Drury Inn. Well, we did not have one at this location. The room was comfortable, the staff was attentive and helpful, and it was nicely priced more importantly, we got the last available room for the evening. Next, their complimentary breakfast was good, as well as their late afternoon meal from 5 PM 7 PM. Also, you have to have a key card to access their customer parking area. It was a nice feature which prevents people with ill intentions from driving around scoping out the scene.
2
Very good stay - We booked at Grand prix Motel last minute for Jeep week 2016. I was a little skeptical due to the stories you hear about outdated motels and the few bad reviews. This is my first time ever doing a review but I felt like this place deserved it. Very well maintained family owned motel with private balcony right on Daytona... More
2
Clean but noisy - The room was nice and clean. The only downsides were the A/C system and location. The A/C system was very loud and did not cool the room adequately. The location was right next to the freeway onramp (noisy) and the neighborhood was sketchy. I will not stay here again.
0
Value - This is built for an extended type of stay. They have a kitchen area, large refrig, microwave. A 12 cup coffee pot. Nice size room. It's clean and pretty new, but nothing special. It was built and is maintained for value and it delivers. Not a bad thing at all, just understand that's how this hotel operates. There is no... More
1
Bad - Me and my wife stayed at this hotel because she is a member, and the staff was rude during the morning shift, we asked to speak to the manager and he has not called us back, or toilet stop working, there was a spider in our bed, the big problem was not being contacted by the manager after serval attments... More
0
I expected better - My daughter and I just needed a room for the night on our way home from Pennsylvania. The free shuttle was very convenient.
1
Suspicious Activity Around hotel - Overall our stay was ok, Staff was not helpful when checking in. One attendant said she will help you in a minute after she gets off phone. Then after she was off and I stood there for few minutes she said can i help you. I said we are checking in, She said that the other attendant will help me!! Finally checked in, Room was ok, Nothing spectacular although the mirror was so clean my wife thought there was another room. lol Biggest downfall was that there seemed to be a lot of coming and going late at night/early morning. Hotel is right behind a questionable restaraunt. We did not have any issues though, just a feeling of concern,
1
Not worth it - We have traveled to all areas of the US and realize high tourist areas such as this are normally higher priced lodging. However, when you pay a higher price for a hotel you expect the establishment to provide an equal value for your dollars. Not the case here. The front desk staff, both in the early evening and in the morning, have very poor customer service skills. We felt we were disturbing them any time we approached them. Also, the walkways and exterior areas have not been cleaned in months. The breakfast was bad! Never again!Dear Don G,Thank you for taking the time to review our Hotel. We take all of our reviews seriously so we can better serve our Guests. Reading through your review I see the we fell short of your expectations. I apologize for the service that was provided. I will be sharing your comments with my staff, so that we can learn fro our short falls.Sincerely,Eric B - Hotel Manager
0
All the basics are covered, but needs attention to detail - The location is very convenient to Univ of Illinois. When we arrived, three 20-something workers were behind the desk, but their customer service orientation was fairly low. I needed to ask questions to get any information about the stay. The renovated portions of the main floor are gorgeous (dining rooms, common areas), but they don't appear to be used for... More
1
Middle of the road hotel. - Had to call maintenance man to fix shower. More water going out of diverted than shower head. They did fix it. Heard people walking in room above us. No counter space around sink.
1
Bad Corporate Meeting Place - We hosted corporate meetings here for 15-20 people for about a week and in short, i will never go back again. The rooms were fine, but the meetings were not the best and the food at the restaurant was very slow and closed early. We had working lunch catered and some of the sandwiches were moldy and service terrible when... More
0
Painting kids new home - Hotel quite comfortable with excellent breakfast and helpful staff.
2
Best Hotel in Boise - I was surprised at how nice this hotel was, especially for the price. I won't stay anywhere else. Beautiful lobby and rooms. Best free breakfast anywhere. I don't know if it was recently remodeled but everything looks brand new.
2
pay more and stay some place nicer - Had a terrible stay. I've stayed in many extended stays across the country and this one has shamed the brand. This hotel smelled, it was unclean, dark and cramped. The rooms were dated,my mattress didn't even have a fitted sheet I saw how nasty and disgusting the conditions of the mattresses. We didn't have any toilet paper in our room upon arrival.the room was less than mediocre. Towels were dingy and worn out. Fire detector was hanging on by a wire literally about to fall off the ceiling. hotel was in bad condition, was more like a motel. Will never stay here again. next time I'll pay more money to stay in a better hotel.
0
Great Spring Break 2018!!! - The staff, room, experience in Chicago for being the first time was great. I would do this again in a heart beat with my family or friends. research your plans before anything you do. Thanks for the help trip advisor also other websites.
2
good place to stay - the place was great but has the wifi in the room doen't work when you try to enter the password on the screen or there is none shown but however, the network where it was available. if there is no connected to the password ,knowing it will not work.....the hotel must upgraded the router..instead of sending the guest to the starbuck.
2
carpets are a problem - If it wasn't for the carpets, this would have been a decent place to stay carpets are chemically sprayed on and it adds an irritating smell to the room-watch out for people with respiratory issues. Otherwise, staff was helpful and friendly. Location is not that great, but it's an ok stop on the road with some restaurants within walking distance
1
Would stay again if improved. - I always take cleaning wipes,side of table,remote control and door handles dirty,lamp shades torn,no sprinkler system not in mine or my daughter's room. Manager very nice,breakfest good,the waffles were a nice surprise,arrears very quite.
1
Location - Needed a good value hotel. This turned out to be perfect. Heavily booked, but it did not affect customer service from the employees I had contact with.
2
Excellent stay. - That was the best most comfortable hotel stay I've ever had. Good breakfast and very friendly staff. I recommend this hotel to anyone traveling to VA Beach.
2
Very Helpful - Nice, clean, beautiful and everybody was very helpful and they provided the best customer service!!!
2
One of the worst hotels i've ever stayed at - My husband and i went to Hawaii to celebrate our honeymoon. When we searched for hotels we found the coconut waikiki hotel which seemed to look good on pictures. Once we arrived we got a whole other opinion about the hotel. Staff was not friendly, rooms were old fashioned, pool was very small.. But the worst thing of all is... More
0
Mixed reviews - The service was pretty awful. Check in took way too long - only one person at front desk who was extremely slow. Requested cab in AM and staff was unable to secure - got own Uber instead. Arrived back at hotel at 6PM last day of stay and room was being cleaned - unacceptable! We went to the front desk to complain and were offered free drinks at Monkey Board and reassured would be completed soon as well as told that hotel was full - that was why cleaning being done so late - not the customer's issue at all and should not be used as an excuse. Major inconvenience as we had been at French Quarter Fest all day and were planning to rest a little before getting ready for dinner. Also, elevator setup is less than optimal. Big line in lobby to get up to bar interfering with guests trying to get to rooms. Also, didn't seem to be separate service elevator from guest elevator - another dissatisfier. Nice looking hotel - rooms were actually very nice looking/well designed and decent location but really need to get the service kinks out before I would recommend to others and/or return. Lots of other great choices in NOLA....Thank you for your comments Josh, I'm very disappointed to read we didn't exceed your expectations. Your concerns have been shared with my Front Office Manager and Director of Housekeeping so that we can improve. I'm very sorry for the inconvenience and know that we can do much better. We definitely want to earn back your trust and certainly your recommendation. I'll be reaching out to you directly to see how we can do that.Thank youWayneGeneral Manager
1
Nice Value...but - Comfortable Clean If the Internet connection got 10 better It would have sucked!
2
Nice hotel, close to a lot of stores, restaurants, - Nice staff, good breakfast available. Rooms were nice and clean.
2
Soooo Disappointing - We were traveling and we were looking for pet friendly hotels. We identified this one and when we arrived the lobby was empty....very little furnishings....however the lady at the desk was very friendly. We obtained our room and what a shock.....the person next door left the TV on loud for her pets. It was so loud that after thinking she... More
0
GREAT FOOD GREAT TIME - A stop for lunch was fine .
2
3 night stay - My hubby and I stayed at this Dayton Best Western for 3 nights. The room was clean, the bed was comfy. The front desk clerks were friendly and helpful. We were in the area to see the Sandhill Cranes at the Hiwassee Wildlife Refuge and to visit the Falls Creek Falls State Park. The location worked out for easy visits... More
2
Not worth it! - If you want a relaxing vacation this is NOT for you. We came for a relaxing five days with our family for our anniversary. They didn't even congratulate us or do anything special for the room. Staff is rude and unprofessional and this place lacks big time on service. The pool is pretty but packed with drunk people and different... More
0
The most amazing place I've ever stayed! - We were warmly greeted with leis upon arrival at the resort. Most nights the driveway is lined with tiki torches, and there are two gorgeous ponds in front of the hotel with a waterfall, black swans and ducks. The hotel itself resembles a palace with marble and exotic plants everywhere. One of the first things you see from the lobby... More
2
Exceeds Expectations - The pictures do this place no justice. IT IS AWESOME! BEAUTIFUL!!! The entire property is immaculate. Room service is twice daily, plus turn down service with chocolates, motivational quotes and slippers. All employees were extremely nice and helpful. Elevators were quick and efficient l. Ammenties...EVERYTHING! You have to try the turkey burger and lemonade at the burger shack. You won't... More
2
Quaint, romantic, welcoming, beautiful! - this is my first time feeling compelled to write a good review... The room was perfect... fireplace, jacuzzi tub, extremely comfortable bed and bedding! I am very picky but could not find anything to complain about! The owners were avail and even called us on our way to get eta so room would be perfect including rose pedals on the... More
2
Good place to stay - The location is excellent. It's right across from EAA and right by the outlet malls. Tons of restaurants within a 5-minute drive. The hotel room itself was bigger than expected and had comfortable beds. Although I didn't use the pool area, it looked nice for kids. The hot breakfast was OK. The thing that knocked it down to 4 stars... More
2
Excellent motel - Not much to look at from outside but does that really matter The inside was spotless and the beds were comfortable. The owner was very accommodating and the rest of the staff very friendly. They have a nice laundry area with four washers, four dryers, vending machines and a coffee machine. Would not hesitate to stay here again!
2
Bad experience! - This was a horrible stay. The hotel was run down and dirty. We were not able to get to our reserved king room because supposedly the battery in the door was going bad and couldn't get in after going back to the office 3times. We were finally given a room with double bed. We would have gone elsewhere but ther were no vacanicies in the town. When arriving after driving for hours we were told there was no restroom to use and then trying to get into our room with no success, we ended up going to a restaurant next door. We will never go to the Super 8 in Crawfordsville again. When we told them we were unhappy with a room with a double bed, we were told you wont be able to do anything since you didn't go through them directly (since we booked through hotels.com)
0
Nothing went well - Power went out at only this property for several hours. Staff was not equipped to deal with it. Breakfast in the morning the worst ever at a Hampton Inn. Total cut corners property. Will not stay again
0
Breaker Bay: Not What it Used To Be - I'm a local and have been coming since the resort was built, but on our visit last weekend things dove to a new low. Never mind that we spent over 70 so that two kids could play for less than 2 hours, and we could attend to them (10.50 per person to just watch your kids). First, we had to... More
0
A disgrace - This is a case of another Vegas hotel that thinks that just because this is Vegas it can treat its patrons like cattle. When you drive up to the hotel there is a sign to self parking. No sign for valet, just self parking. So you follow the sign to find yourself in a gigantic and full parking lot with... More
0
perfect! - We were there for only two nights, but we were extremely pleased. The meeting halls for our conference were great, our room was wonderfully comfortable, clean, and well-furnished, and most importantly the hospitality and courtesy shown to us as guests tops that of any other hotel we've ever stayed at. This hotel is right at a metro station for two lines that go straight into the downtown area, and is only 3 minutes from the airport. It's also connected to a wonderful mall. In all, the only word to describe the experience is, well, perfect!
2
Nice hotel will stay next time in town - The rooms was excellent the breakfast was great with a very good price.
2
Academic Visit to New Orleans at Tulane University - We had a wonderful trip at New Orleans as we are invited by Tulane University School of Medicine. Me and my spouse were extremely busy with academic commitments. The hotel is very good and near to Tulane School of Medicine. Breakfast is good and service is very high quality. The room is descent, medium size with all the amenities. Bathroom is simply superb. Room service is also praiseworthy. Only draw back is its House Keeping team. One should not keep any valuables or important materials outside as during house keeping things may be missing. One should lock all the valuables in his or her suitcase before leaving the room and kept for house keeping. This issue was serious by nature and we have reported several times on this issue. Otherwise it is a lovely hotel with very friendly front office staffers.Thank you for sharing the details of your stay. We are glad you enjoyed your stay and we appreciate the comments. We do provide a safe in the room for valuabls, in this case I'm aware of the medications that were inadvertently thrown away, I'm glad we were able to retrieve them for you. We look forward to seeing you again soon.Thank youWayneGeneral Manager
2
Looking Forward To Our Sixth Visit! - This was the fifth time that we've stayed at this BB and it was just as charming as the first. Connie and Gary are such gracious hosts! There is always plenty to eat at breakfast (someone at our table had three servings of Connie's pumpkin pancakes--and it wasn't me!) and I just love the afternoon treats that are prepared from... More
2
Interesting Kind of Place - Not the best hotel but it was clean enough and comfortable enough. Not sure what to expect when we arrived and had to pass by someone in the parking lot entrance asking why we wanted to get through, but it was okay. Average is the best word. Won't choose this place again but not bad.
1
Location, room size, cleanliness. - Bad: Breakfast. Good: Location, room size, cleanliness.
2
Stuck - We truck drivers got blocked n due whete made us park. Was told pay another night or leave. Well since trk was blocked hsd pay anoyher night. Pissed off
1
Great staff.. updated rooms. - My experience here was Ok. The staff was very welcoming and professional. The hotel is a bit dated. My bathroom was very small. in fact the bathroom was pretty lame....Given the price I will likely look elsewhere next time.
1
disappointed - Having stayed at several Embassy Suites, this one in Crystal City does not meet the expectation of Embassy Suite standards. The hotel's only restaurant does not have much to offer as compared to the 3 restaurants of Marriott Hotel which is next door. The front desk people needs further training in Customer Service. Granted that they may be college students, their customer service needs to focus on the needs of the Customer such as inquiring if there are any questions we may have regarding the town i.e, restaurants, shopping, metro transit. The only thing that is great w/ this place is their full breakfast.
1
Just plain cheap - Sorry..guess you get what you pay for...but a: NO hangers in room b. 1 chair (2 adults) c. No continental breakfast d. No pool It was 100 degrees when we checked in...at least the air-cond worked. Internet pass word was long enough to be aq security code for an IBM missile..
0
Wont stay here again and its a shame - I will never stay here again and its a shame because the facility and location were very nice. I booked and paid in full via Hotels.com. When I arrived and checked in their system messed something up and had a missing day in the middle of our 4 night stay. After waiting at the counter for over 20 minutes while the attendant the manager finally came over and gave us keys and assured it is fine the rate is the same and enjoy the stay. On the way to the room we were greeted by a lady attempting to sell the time shares. The lady was EXTREMELY rude, when we declined the information she made snippy comments like well don't you want to finish checking in. That was her sales tactic but standing there with room keys in my hand and not being born yesterday it was apparent she had nothing to do with us checking in. She also tried to bribe us with chocolate which was very juvenile. During check out and they told me I had a balance. I had to show them the paid in full email and remind them of what I was told when checking in. After going back and forth with the manager she is now going to call Hotels.com to resolve which she should have done in the beginning. The rooms were nice and location was fantastic but its a shame the desk staff doesn't have a clue, I will not be returning to this chain and also will push my friends and family to avoid it as well.
0
Rude an disrespectful an scammerssss - I stayed there two days an i had paid for a third night an i left an came back the manager was horrbile an rude as hell he was so upset cause some one was using the coupon thats in the choice hotel coupon book you get from wawas. He was very rude an told use we had to check... More
0
A real dump - I should have checked Trip Advisor before booking on Agoda. I selected for location and price for which I was satisfied. BUT this place is a real treat. The plastic wrap over the mattress first caught our eye, then the lack of a blanket, poor quality towels, old AC unit with poor controls, and very minimal service - in 4... More
0
Shabby - Sadly in need of total facelift. Not so clean, beds comfy but in need of linen update. Old TV. Kind of felt like I needed to check for crawlies. You get what you pay for. Would not return and would not recommend.
0
weekend getaway - we stayed in Hudson to visit family. We had a good stay, loved the free breakfast in the morning. would have loved to see a hot tub in the pool area. would stay here again. would recommend to family and friends
2
Convenient location - Room was clean. Hotel located at a busy intersection. Windows were so outdated, every outside noise was heard. A lot of traffic noise. AC unit kept coming on snd off so frequently, it kept us awake. Initially when we arrived, no one was at the desk. Had to wait several minutes before being helped.
1
Some great, some bad - My husband and I stayed at this motel for a night away without the kids. We were looking for something relatively cheap near the Little River Casino and only paid 99 for the room. We had a single queen room and it served it's purpose as somewhere to just sleep. The room was very small, but clean and neat with... More
1
New and Clean and the price was great. - I stayed here one night because downtown hotels don't shuttle to the airport. I was surprised to find a new, clean, modern hotel. Nothing fancy, but there was a bar. I didn't use any amenities but I thought it was a bargain with a free shuttle and right next to the airport.
2
Door Left Unlocked, Wrong Credit Card Charged - Housekeeping left my door unlocked, and at the end of my stay the staff charged the wrong credit card. The people were pleasant, but if I had a choice between brusque staff who did their jobs properly and pleasant people who did not, I'd take brusque.Paul M,Thank you for choosing to stay at Hyatt House during your recent trip to Seattle and for taking the time to share your experience on TripAdvisor. I sincerely apologize about the inconveniences during your stay and will use your review to make the appropriate changes to improve our guest experience. Your feedback is essential to us and we hope to have the opportunity as our guest once again. Sarah Junge
0
sightseeing getaway - Location was great for sightseeing. Neighborhood very poor where hotel located. Rooms were comfortable and clean....only issue bathroom was small. Exercise room needs some updating though. Breakfast was adequate.
1
beer and breakfast - overall i was satisfied with my stay. no body looked at me funny when i had a beer with breakfast in the hotel dining area. i would have liked to see more options for breakfast but i was not upset. the beds are soft enough for jumping also
2
Nice location, needs better rooms. - Staff is friendly and helpful.great location, not enough parking. Parking garage is really tight for large vehicles. Heated indoor pool was cold. Beds are small, not very comfortable, pillows are terrible. Food in the restaurant is good but continental breakfast wasnt good at all.
1
Very nice! - Up visiting for my son's graduation from Cornell. The hotel was very clean and the staff was friendly. We took advantage of the free breakfast and were surprised at how much they offered. We had a one bedroom suite which was great for my husband and myself plus our daughter.
2
Business and fun - Room was across street from ocean. It's confusing so be careful when you book. I booked non ocean view but didn't think that meant I had to cross street. I think there are some non ocean view rooms on the side of ocean but not sure. It wasn't a big deal though as it was a small walk.
1