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engineering manager professional summary electrical engineer with years of experience in semiconductors microlithography and strong project management background scope of work required extensive background in equipment engineering maintenance and process sustaining utilized experience in crossfunction activities with other engineering production and support organization for the completion of startup semiconductor factory construction and equipments outstanding communication skills in taskmilestone reports provided senior level management with clear forecast of project completion with additional experience in application marketing engineering led team of business development managers and rd engineer to grow duv business for dow chemicals globally from 300k to million in years management skills excellent leadership skills in crossfunctional teambased environment multi cultural with the ability to effectively communicate influence and motivate at all levels of the organization strong understanding of financial measurements and goals that can be directly correlated to implementation of plans proven ability to analyze statistics and trend data with measured outcomes dedicated operations manager demonstrating effective leadership in all aspects of the job excels at cutting costs and streamlining operations techsavvy project manager versed in all aspects of project management from inception to completion excels in recruiting and talent acquisition as well as process reengineering and improvement skilled operation manager with solid experience managing all levels of multiple projects including budgeting and administration skills exceptional interpersonal communication effective leader budget development budget development staff trainingdevelopment consistently meet goals efficient multitasker deadlineoriented work history engineering manager to current company name – city state manage the performance and facilitating the development of direct report encourage team member engagement by setting challenging goals and communicating line of sight partnering with global counterparts on process transfer and technology issues and industry direction managing projects to ensure deliverable are completed within the required constraints schedule cost resourcesetc partnering with equipment and process counterparts purchasing facilities contractors and vendors to buy install and release of equipment maintain flawless execution of area module by ongoing coaching junior and senior engineers equipment specialists and technicians in operations process and equipment plan and improves standardized production method and objectives to achieve safety quality delivery and cost targets successfully navigate crosssite and cross functional teams through high priority initiative by leveraging effective leadership tactics managing key relationship and building strong teams to achieve impactful results designed an effective quality system visual management tool used by qsm to identify and resolve potential iso9000 findings prior to certificate audits chaired multisite mission based team of integration process and quality engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern assure proper staffing development of staff training and employee involvement in appropriate areas lead plant in continue improvement activities in quality service and price for all customers troubleshoots and develops countermeasures for problems of quality productivity and employee relations using rootcause problem solving methods assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing continuously works to ensure that customer satisfaction targets are achieved responsible for environmental reporting and compliance formulate and manage development and implementation of goals objective policies and procedure related to quality management system assure that effective operation of document control system and maintenance of relevant records including efficient execution of change orders and change control monitor suppliers quality performance and manage problem solving activities evaluate and disposition discrepant material in conjunction with material management engineering and operations manage internal customersupplier and iso audits including closing out finding creating audit finding reports and determine proper corrective and preventative actions manage and ensure that all internal and external nonconforming reports are address on timely basis utilize and develop metrics that provide insight into the performance of quality system present report finding and make recommendations for improvement in outcomes monitor all expenses relating to site operations to ensure these remains with budget limits ensure that all staff is fully conversant with safety matters and procedures arising from the site operations to comply with ehs standards ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff professionally manages guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times communicates individual and group performance targets and monitors achievement of the same for better site performance support department in implementation improvements programs ensure capturing of actual cost in line with implementation costing models on periodic basis assist in identifying the cost elements as part of cost management team consolidates the inputs received from corporate departments and other business units to present the company level budgets plans and rolling forecast assist in implementation of approved costing model for respective lines of businessproducts from group perspective collate actual cost in line with implemented costing models on a periodic basis develop and edit maintenance operating and process specprocedures lead team of engineers to transfer products from development to manufactures develop process parameters for new products lead equipment specialist and engineers on equipment qualification and upgrades lead equipment engineers and technicians specialist to maintain equipment metrics such as utilization availability and cycle time to be equal or above goal availability leads improvement projects such as cost reduction labor reduction operation yield improvements oee improvements and waste reduction derive and lead equipment projects for higher throughput lower chemical cost part consumption and maintenance time lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements collaborate with quality reliability integration engineers and intel virtual factories in oregon and arizona for global projects excursion investigation and provide technical supports for solutions collaborate with intel virtual facilities in oregon and arizona for equipment and process upgrades performs statistical analysis such as jmp and spc charts to monitor process equipment performance and to identify potential issues so that proactive actions can be taken collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods responsible for ensuring that manufacturing operation and supply chain management processes are capable of meeting quality cost and delivery requirements according to the company objectives to strengthen company values and to better serve customers responsible for procurement inventory production planning manufacturing lean manufacturing and machine maintenance responsible for the strategy design and implementation of lean and continuous improvement activities strengthened companys business by leading implementation of chemical consumbtion hired and trained  memebrs  of staff implemented innovative programs to increase employee loyalty and reduce turnover developed and rolled out new policies application and marketing engineer to company name – city state collaborated with rd and marketing to develop products to meet customer requirements for new business opportunities coordinated and lead production trials of new and modified products supervise pilot scale trials when appropriate drafted internal and customer specs for developed products assisted quality assurance in evaluating and resolving unusual nonroutine customer complaints provided technical assistance to manufacturing concerning unusual nonroutine situations collaborated with purchasing and manufacturing in the evaluation of new sources of raw materials and products evaluate competitive products as needed lead engineer on the engineering production team for customer samples setup directed and trouble shotted batches for new formulations for customer samples nonroutine mentored other engineers with respect to routine batch setup trouble shotted and solved issues during batch manufacture assessed process capability led rd engineering production team hand offs redefined system for recording samples results as a routine part of sample manufacturing created part numbers bill of materials productions version quality management forms and material masters for new products independently designed and performed laboratory experiments using statistically driven design of experiment assisted in makeup and testing of xp formulations responsible for performing all accelerated aging testing of new formulations to establish product shelf life implemented design of experiments to analyze experimental data using jmp statistical software assisted rd managements in the allocation of resources across all development projects authorized by the performance materials strategy team researched and formulated of lip silver electroless nickel electrolytic copper and other various metals created sales strategies in tune with market potential by the information backed by market research prepared sales plans for each customer coordinate with the business development team regarding the new product launch and new target customer responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities managed the product management documentation and generated technical information together into a data package for marketing the new products additional information nationality us citizen education bs management information system worcester state university mass gpa gpa management information system gpa bs electrical engineering technology central new england college state gpa gpa electrical engineering technology gpa dale carnegie effective speaking and human relation skills basic cobol fortran pascal prolith modeling power point word excel and lotus notesstatistical analysis jmp doe design of experiment pcs spc six sigma data view crystal ball

director of information technology summary i am a solutionsoriented professional with solid experience in various it environments leadership motivating and managing and a robust team of internal and remote staff members establishing and maintaining effective partnerships through collaboration and information technology in support of the organization managing the daytoday responsibilities of a 24x7x it organization prudently managing a large it environment with saas assigning clear authority and holding others accountable for goal achievement skills communication collaborating with clients and fostering a positive business relationship to meet all levels of it service demands technical rd and operations and maintenance clearly discussing and conveying information technology concepts and terminology with both technical and nontechnical staff at all levels within and outside the department producing clear and concise written documents emails project status reports and briefs communicating effectively with various levels of the organization expertise making strategic judgments and evaluating the impact cloud environments design implementation network design implementation voip cyber security nist hitrusthipaa project management technical support management budget management developing and responding to request for proposals current with emerging technologies experience director of information technology sep to current company name － city state at adsystech i am one of three employees that have a key man insurance policy against them this in of itself speaks to the trust and value i provide the organization i was hired to design and deploy the first data center the company owned in its efforts to deploy a new offering an enterprise software as a service saas product i was initially an employee of an adsystech customer working with the adsystech evp on an enterprise county wide project and posed the idea that they should move from selling software to renting it via an up and coming model saas today everyone is using saas products and paying monthly for various products but in when i initially made the proposal it was an exciting and new potential market which i leveraged to increase the returns at adsystech and most importantly generate new recurring revenue i was hired in to put in place all things saas this included designing a data center from the ground up creating cyber security policies and controls putting together a team to support the data center as well as a team to provide technical support for the new product offering as an early adopter in i designed and deployed a hybrid cloud environment in our data center again in this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent im very proud of the work ive done and adsystech below are some key areas in my control network design monitoring and maintenance cloud technologies cyber security nits cis hitrusthipaa project management technical support management staff professional development rfp responses information technology manager sep to sep company name － city state city organization responsible for managing million dollars for support of county wide human service programs i was hired as project manager and was quickly promoted to the information technology manger as pm i identified evaluated and lead a bicounty steering committee in all technical aspect in an rfp release and selection process after promotion i continued to server as the project manager for the million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to users across los angeles county in this capacity i managed a project support team including administrators help desk staff and trainers as the it manager i supervised network administrators and was responsible for all high level network design and architecture for the organization i evaluated the security risks ensuring hitechhipaa protocol were followed below are some key areas in my control network design and oversight project management product training and support information technology manager sep to mar company name － city state at relax the back i was responsible for the overall management infrastructure and strategic planning of our national point of sale network at retail locations and distribution centers i managed the erp solution at our manufacturing plant in boston and our accounting and hr systems at the corporate office nine short months after starting with the company i was promoted to it manage i acted as liaison between vendors operation staff and the cfo for all major projects on time and on budget cisco routers firewalls windows server management desktop support education and training ms it csuf it fullerton masters of science degree information technology mihaylo college of business and economics california state university information technology gpa bs it uop it bachelors of science degree information technology university of phoenix information technology gpa skills accounting budget management budget bi cisco routers concise clients designing erp financial firewalls help desk hr information technology insurance managing market office enterprise network design and architecture network design network design implementation network policies processes producing project management promotion i proposals proposal retail rfp selling software development strategic strategic planning technical support desktop support voip windows server written written communication skills

new construction afe maintenance manager summary years in the industry with years of management supervisory experience in shutdowns tas and project related work safety statistics for all projects are always at the highest level proven track record as manager supervisor managing a variety of construction teams and projects with a trir my experience is within all complexes of the benicia refinery extensive background in many areas of construction have given me the knowledge and skill to effectively function as the safety manager for the plant recognized strong team leadership skills and relationships with contract groups both unionnonunion trades my integrity reputation and credibility as a leader are what our plant needs to influence safety processes and programs for the betterment of our workforce i am a proven liaison between plant work groups resultsoriented manager that works efficiently and effectively to complete projects safely on time and within budget analytical nature and skills of predicting and vetting construction projects benefits the safety manager position i am applying for selfstarter with a positive cando attitude who is driven to learn improve and succeed and move the highlights safety plans programs strong interpersonal skills safety standards procedures good communication skills excellent writtenverbal skills credible leader with the highest level of integrity strong team work discipline accountability competitiveness and pride ms proficient strong leadership abilities excellent execution abilities resource allocation budget cost control volunteerism executing crew projects our crew was big on adoptafamily giving tree and community involvement projects some of the community projects were fisher house omega boys and girls club loma vista farms cruise for a cause as well as hooked on a cause to name a few new projects this year are working with the solano county food bank accomplishments building an organization to handle year  tank plans leveled out our current year tank plan building a year strategic plan to standardize reporting instituted week look aheads for leveling out manpower and head count control which resulted in significant cost control measures managed offsite battery limits projects which included site clearing for the construction of four new units within the valero benicia refinery i was an operations supervisor with a vast track record of running safe and successful tas for the previous years volunteered to take on a lead role as a team player to improve my knowledge and experience and trained for this position having managed so may tas squats and previous unit emergencies handled very large workloads with success previous ta management with head counts employees effectively managed construction crews of various trades during our vip project with head counts of construction employees supervisors and managers in parallel executed work managing supervisors from vloeichleayharvest eng to successfully complete the project systematically closed out all projects per refinery standard procedures turnover packages the project began with and included the following safety standardized our site safety plan the safe plan template was designed to ramp up and down to follow the vip project scheduleheadcount safety plan encompassed the vip osbl project butamer isbl project fbs osblisbl project and provisions for the new h2 plant safety teams for each of these project utilized my plan to help ensure the safety of all construction crews construction successfully managed all outside battery limits osbl inside battery limits isbl projects fgs osbl utilities upgrades and the h2 unit prep volunteered to assume the role of butamer mechanical coordinator isbl as my workload lightened up already heavily involved in the construction phases of all projects and familiar with the crews coming on board so it made sense successfully managed union and nonunion crews on the same jobsite without any mentions of strikes experience company name city state new construction afe maintenance manager to current effectively directs the safety and health program processes in our work group leads weekly relevant safety meetings with contractors employees to ensure a top down approach maintains top performance in our safety vpp football program working to develop project managers in capital to help improve execution strong and effective liaison between operations project engineering and construction team produced an evergreen tank plan that will get us back in compliance in years producing a year strategic plan for effective efficient budget controls manages employees providing mentoring to promote career paths and upward movement maintains environmental compliance participates in constructability and model reviews participates in bidding process job walkdowns and awarding of contracts with various contractors manages construction schedule activities manpower loading and resource loading participates in forecasts budget reviews cost control efficiencies accepted new contractor reviews lead to minimize double work amongst managers performing contractor reviews to increase number of specialty contractors for tank plans company name city state operations superintendent to managed plants operations to ensure we remained at target rates maintained safe stable and reliable operations operating envelopes maintained environmental compliance managed employees on shift provided mentoring for developing employees trained ss step ups was working on 3rd 4th and 5th are in line crew development as a whole was by far above peer work groups cbos were progressing at a better than average rate as well as new oss crew embraced the new organizational structure and worked hard to promote it amongst peers certified qualified individual in the area of oil spill response experienced with on land water division leader situation control leader planning section deputy planning section chief positions assumed incident commander role during refinery emergencies implemented refinery clean sweeps for housekeeping amongst crews completed os manual update ss sign off package upgrade and implemented crew tool box program company name city state operations supervisor to backfilled team os while their os planned for ta before being drafted to the ps ta in 4q2010 company name city state new construction mechanical coordinator to built and implemented the site safety plan for the vip project managed all construction deliverables in my area created extended tracked all mocs to ensure compliance hired all mechanical supervisors to assist with osbl workload developed employee work schedule vacation schedule eprs completed and participated in safety constructability feasibility progress and update meetings exposed to bidding process job walkdowns and awarding of contracts with various contractors for osbl work participated in constructability and model reviews fgs goggle valves ducting managed construction schedule activities manpower loading and resource loading strong and effective liaison between operations project engineering and construction team implemented budget reviews cost control efficiencies ensure qaqc of all responsible areas to refinery construction standards directed all civil work for all sites zero recordable injuries for all of my projects company name city state step up operations superintendent to began training in and qualified in backfilled for all sss for vacations special projects and tas developed my overall refinery knowledge while stepping up education high school diploma industrial maintenance mechanic de anza high school city state us high school diploma industrial maintenance mechanic de anza high school el sobrante ca usa professional affiliations active fire dept member honorary member to present certifications emergency response active fire dept member from honorary member to present safety officer incident and courses strategy and tactics advanced fire fightingfoam school wild lands fire fighting rope rescue advanced specialty rope schools qualified haz mat technician qualified to operate various fire fighting apparatus equipment certified in many emergency response courses competed in the irts competition in and high angle rescue rope rescue qualified certified qualified individual in the area of oil spill response certified qualified individual oil spill response experienced with on land water division leader situation control leader planning section deputy planning section chief positions skills site safety  safety standards site assessments liaison operations environmental compliance mentoring site assessments budget  forecasts construction schedules integration contracts cost control qaqc emergency response leadership skills proactive problem solving self motivated team building team player excellent written skills industrial maintenance

consultant summary transition from an application developer and secure a position as a business analyst or technical liaison with a company that can fully utilize my education and experience while offering upward growth and opportunity skills microsoft net visual basic and c blaze advisor net rules engine html javascript visual basic and c programming introduction and advanced concepts experience consultant to current company name city state manageddesigneddeveloped market segment determination rules rules service provided account and policy a market segment values of either midmarket or smallmarket areas of underwriting determining market segments streamlined underwriting workflows and allowed processing center to efficiently handle insured accounts manageddesigneddeveloped underwriting rules question service realtime access of questions per entry screen from online quoting system service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with rules provided online questions and answers for analysis through nationwides underwriting binding authority rules manageddesigneddeveloped underwriting rules based protocol system which provided underwriter guidance with little or no agent intervention when assessing a policys insurance risks managed outside consultants work assignments while providing technical leadership in designing process flows business object model net web service changes and rules engine updates developed rules decision tables internal methods functions and net field translation for rules engine manageddesigneddeveloped single entry system determination entry rules technical lead on the project single sign on directed user entry into the commercial lines real time quoting system with less sign on screens project provided agents and internal users a streamlined process for ease of doing business when initiating a quote practiced lean am application maintenance developing it maintenance efficiencies within our department creating huddle cards with work details swim lanes for project delivery and huddle board meetings allowed our development team to concentrate on quality while removing overhead processing costs manageddesigneddeveloped light touch underwriting account renewal rules technical lead on the project managed renewal rule code deployments into requested test and production environments designed blaze code for renewal rules by routing certain accounts to underwriting and other processing units developed decision tables srl code functionality to process account authority rules project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units application staff specialist to company name city state managed developed fico rule applications using templates decision tables rule sets patterns while integrating srl code to provide viable business solutions in developing work flow authority levels to processing units and pertinent policy information to underwriters responsible for developing system product rule sets which directed system entry and product availability to both internal users and outside insurance agencies system successfully routed small market agents to use selected products and lines of business for quicker issuance of harleysville policies small market rule processes created less call center interaction with agents and generated over 300k in small market premiums in one quarter developedmaintained web services for underwriting rules engine by integrating commercial lines and agent portal data with blaze fair isaac rules engine output enhancing underwriters ability to analyze data in english terms and establish profitable decisions for each policy submitted applications consisted of insurance system product determination and underwriting binding authority interfaces services developed with visual studio c net wrappers integrated xml business objects with blaze rules software developed windows console application for unit testing fico rules testing framework allowed user to enter test cases through excel and create xml file input invoking specific insurance rules application increased business analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase software developed with c visual studio net and microsoft programmability interop researcheddeveloped insurance new business and endorsement object models for policy binding authority arranged planning sessions with data modelers and business analyst to develop schemas using visual studio xsd and xml structures managed team foundation server deployments for net and sql database changes experienced with visual studio tfs source control and data backlog items coordinated group meetings multiple project production implementations with developers concerning deployment strategies and project implementation dates designed object models and system determination process flows designed sdlc documentation and deployment procedures for production implementations coded net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes managed sql server database valid values table updating and inserting data rows table provided data translation from outside vendor to internal values used by underwriting rules engine utilized sql server management system developed legacy mainframe it specifications for system enhancements related to agent portal initiatives provided it technical leadership for legacy mainframe quality assurance using sdlc methodology architecture design and implementation of cics web based applications with db2 relational database interfaces education and training bachelors business administration degree computer science ursinus college computer science aas dp computerapplied science montgomery county community college computerapplied science certificate in computer programming maxwell institute computer learning center interests exercise and weight training gardening and recreational fishing skills blaze advisor net microsoft c net framework developed technical specifications business object models in xml tfs source control html javascript technical leadership excel quality assurance realtime processing sdlc sql server management visual basic microsoft visual studio and

public relations manager summary a growing professional who blends academic training in recreation and sports management with hands on experience in operations communications media and public relations with a diverse background in the sports and event industry i have gained an appreciation of what it means to work hard manage time and roll with the punches as a creative and logical hybrid i tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn highlights years in sports event industry prepared press releases event highlights blog posts media advisories distributed news through various media channels generated creative content for official websites social media platforms and emails computer proficient in apple windows adobe photoshop cision and vocus recipient of best b2c marketing team at the utah marketing awards accomplishments recipient of best b2c marketing team at the utah marketing awards experience to current public relations manager company name － city state main media contact for the color run the color run night and electric run established mutually beneficial relationships between organization and media sponsors charities and runners member of creative content team generating copywriting and content for all social media platforms and website created distributed press releases media advisories and media packets for over events in north america set up interviews between staff and media along with training the staff with talking points and faqs updated press page on website monitored wikipedia page and managed press email address analyzed media coverage and compile comprehensive information about the company for the media to winter olympic games press attaché company name － city state prepared press releases event highlights media advisories blog posts and distributed news on various media channels prepared posted and maintained content for the official website social media platforms and membership enewsletter coordinated facilitated athlete interviews photoshoots videoshoots and appearances with local and national media creatively pitched stories to local and national media about athletes and organization assisted in creating and implementing fundraising initiatives directed towards membership and community main point of contact for media at olympic team trials and assisted in all phases of planning execution of the event handled all media requests press conferences questions managing victory and event coverage for short track team facilitated interview requests between coaches athletes staff and the media managed relationships between organization and media while working closely with venue management to foundation associate company name － city state assisted with charity section of official website and foundation facebook page scheduled and managed volunteers raffle program and silent auction for all home games planned and executed team fundraising events including chicago fire white party bank of america chicago marathon fire brews and bites and mollys cupcake fundraiser to front office intern company name － city state planned promoted and executed the dukes kids club reading wranglers program team appearances in the community planned and executed postgame autograph sessions watch parties and season ticket holder events assisted in merchandising and budgeting by running the team shop both in game and online assisted heavily with media relations in producing team game notes and post game notes to red rock raptors u9u17 girls soccer teams assistant coach company name － city state prepared documents and filed pleadings in various nevada courts interacted daily with clients to ensure their satisfaction with each case leadership taught the game of soccer by providing technical and tactical skill training times per week coordinated tournament game participation and registered team players actively participated in all phases of the training coaching and preparation of the soccer team acted as head coach when necessary and as a mentor to young girls to game team operations intern company name － city state assisted with various pregame and halftime promotions throughout the entire season secured pregame color guard national anthem singers walk of champion participants and volunteers referee liaison for the concacafgold cup while also handling referee team transportation education bachelors of science recreation management university of nevada las vegas － city state us university of nevada las vegas las vegas nevada december bachelors of science in recreation management with a concentration of sports management certifications pa professional affiliations of creative content team generating copywriting and content for all social media platforms and website presentations handled all media requests press conferences questions managing victory and event coverage for short track team skills clients legal assistant satisfaction training coaching mentor public relations fundraising copywriting budgeting media relations merchandising games adobe photoshop b2c marketing photoshop associate liaison operations

registered client service associate summary to obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized resultsoriented highenergy handson professional with a successful record of accomplishments in client support major strengths include strong leadership excellent communication skills strong team player attention to detail compliance in all regulated environment and supervisory skills skills microsoft word for windows excel power point access adobe pagemaker adobe photoshop dreamweaver visio unix oracle 9i and developer experience registered client service associate to current company name city state serve as primary contact to investment clients and prospects provide all operational services and support for client accounts provide financial advisors with presentations and seminars aide in the implementation of marketing materials for prospects referring clients to other lines of banking division to enhance the relationship work with financial advisors to efficiently manage their book of business to increase their revenue for the bank conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers work directly with the financial advisors to manage their book of business worth million relationship banker ii to company name city state serve as primary contact to retail commercial and prospect clients new account opening and cross sale of other banking products and services referring identified client needs to other lines of banking divisions proactively cold calling the clients to introduce the new products and services to increase branch revenue conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship accomplishments ranked in top among reps for straight years exceeding sales quotas a month winner of best sales representative of the year reward straight years and first quarter in increased branch noninterest income by with the sale of banking products and excellent client service skills increased the loan portfolio for the branch by within months increased net deposit portfolio for the branch by million for the quarter by proven sales skills training new hires and branch personals to be experts in their job performance to be successful in the company private banker to company name city state conduct outside sales calls to bring in new business performing operational tasks of the branch that includes reconciliation and monitoring of federal reserve account opening new consumer business accounts and creating cifs entering new accounts in the system using impact performing many tasks using impact such as change of address customer account information posting stop payments and loan information assisted in reception handling high volume customer calls technical writer web developer to company name city state responsibilities include creating editing and verifying product and service documentation documentation types include hardware and software user and service manuals online help and tutorials programmingconfigurationinstallation documents requirement documents and reference documents work out various researches for giving the accurate description of the erection installation removal as well as maintenance of different genres of hardware supply wiring figures outlines along with part breakdown sketches for illustrations scripting interactive online help and tutorial packages installation and maintenance of computer security and telecommunications systems education and training bs computer information systems strayer university computer information systems northern virginia community college dba training completed first dba exam in india series general securities registered representative skills dreamweaver adobe pagemaker adobe photoshop banking book cold calling hardware client clients dba documentation editing financial investments marketing materials meetings access excel power point windows microsoft word online help oracle developer outside sales presentations programming reception requirement retail sales skills sales securities seminars scripting telecommunications unix visio wiring

apparel sales associatecashier summary administrative professional offering excellent communication and computer skills meets deadlines and works with a high level of multicultural awareness and adaptability enthusiastic and wellorganized administrative assistant with solid background in data entry schedule management and event planning disciplined warehouse professional knowledgeable about material load capabilities site analysis and general logistics friendly and reliable customer service professional skilled in achieving sales targets in highend merchandise environments skills excellent planner and coordinator microsoft excel certified works well under pressure conference planning pleasant demeanor multiline phone proficiency appointment setting invoice processing microsoft word team building microsoft visio atlas microsoft powerpoint adobe x pro smartplant materials mmis system microsoft outlook phoenix deadlinedriven osha standards experience to apparel sales associatecashier company name － city state greeted customers in a timely fashion while quickly determining their needs recommended merchandise to customers based on their needs and preferences maintained knowledge of current sales and promotions policies regarding payment and exchanges and security practices responded to customer questions and requests in a prompt and efficient manner engaged with customers in a sincere and friendly manner contacted other store locations to determine merchandise availability prioritized helping customers over completing other routine tasks in the store contributed to team success by exceeding team sales goals by completed all cleaning stocking and organizing tasks in assigned sales area to current administrative specialist i company name － city state close providers complaints reexport claims check eligibility for medicaid for participants claim adjustments processing contracts for new inhome care providers provider compliance submitting new waivers for inhome care providers recoupments for providers to custodian company name － city state maintaining housekeeping at vc summers units site to field administrative assistant company name － city state planned and coordinated logistics and materials for board meetings committee meetings and staff events assessed urgency and priorities before accepting or declining appointments and meetings with the ceo ordered and distributed office supplies while adhering to a fixed office budget opened and properly distributed incoming mail maintaining materials while imported and exported placing material off hold while communicating with qc quality control obtain overtime approvals creating srrs stores requisitions reports material out of the warehouse creating paperwork for production in the field creating tags for material obtain supervisory approval of time card discrepancies building spreadsheets for production maintaining craftsmen training records registering craftsmen for handson tests assisting human resource department with craftsmen confidential paperwork maintaining electronic and hard copy filing system maintain office supplies prepare and modify documents including correspondence reports drafts memos and emails manage calendar for managing director perform data entry and scan documents process and issue annual w forms to employees print and distribute time sheets to craftsmen collect and summarize timekeeping information maintains human resources records by recording new hires transfers terminations changes in job classifications merit increases tracking vacation sick and personal time maintaining housekeeping at the vc summers units site to warehouse associate company name － city state assisted machine operators with finished pieces collated components for assembly responsible for achieving production requirements maximized sales by shipping on time and accurately trained staff on material handling processes to reduce shipping times achieved a ontime shipment rate redirected shipments en route in response to customer requests loaded products weighing up to pounds onto trailers for delivery moved freight stock and other materials to and from storage and production areas and loading docks received stored and shipped goods and materials tagged all inbound merchandise with receiving date stacked and transported all overstock to storage areas swept floors and stored equipment at the end of each shift loaded and unloaded ship cargo used item numbers to properly stock warehouse recorded numbers of units handled and moved using daily production sheets and work tickets attached identifying tags to containers inventory specialist company name － city state organized and coded all documents related to due diligence for acquisitions reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies monitored multiple databases to keep track of all company inventory reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies ​ ​ education and training high school diploma fairfield central high school － city state ba applied behavioral science sociology ashford university clinton campus － city state applied behavioral science sociology skills adobe appointment setting database management employee training filing home care instructional design invoice processing logistics sales experience sales spreadsheets spreadsheet weighing and sap production system activities and honors member of the instructural design at ashford university and the psychology club ​ ​

executive chef professional summary energetic culinary professional with a blend of creativity passion for food and exceptional cooking skills works well as a dynamic leader in highpressure settings skills strong attention to safe food handling procedures chef at the cork tree awarded best restaurant in west ways magazine  employed at bing crosbys featured in  desert sum magazine  chefs surprise column august beautiful presentation of food food presentation talent hospitality and service industry background food presentation talent work history executive chef to current company name – city state modern california and mediterranean cuisine managed kitchen staff by recruiting selecting hiring orienting training assigning scheduling supervising evaluating and enforcing discipline when necessary developed menus pricing and special food offerings to increase revenue and customer satisfaction actively involved in cost control sanitation menu development training recruitment private dining and catering regularly interacted with guests to obtain feedback on product quality and service levels reduced food costs by using seasonal ingredients setting standards for portion size and minimizing waste head chef to company name – city state was head chef for this fine dining steakhouse helped designed kitchen created all menus hired all kitchen staff set up all accounts for the kitchen did all meat and fish portioning made all sauces worked the grill and line at service planned dinner and bar menus as well as special menus for inhouse special events and catering sous chef to company name – city state website american cuisine daily menu charge of entrees and appetizer banquets up to ppl prep and serve all lunch and dinner items butchering soups stocks and sauces to covers per day led shifts while personally preparing food items and executing requests based on required specifications maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation executive chef to company name – city state high volume fine dining restaurant team leader training of kitchen and wait staff for all new menu items and daily specials in charge of menu development budgeting invoice tracking ordering food and labor cost scheduling banquets million in yearly sales verified proper portion sizes and consistently attained high food quality standards achieved and exceeded performance budget and team goals chefowner to company name – city state european and mediterranean cuisine owner of a seat restaurant responsibilities included front of house management all beverage ordering banking menu development set up all accounts set up all licenses that where needed to run the business budgeting accounting hiring and training of all staff executive chef to company name – city state kaiser grill and the chop house steak house worked at locations kaiser grill in palm springs and the chop house in palm desert was in charge of very busy restaurants butchering of all protein items inventory ordering food and labor cost scheduling and daily specials million in yearly sales executive chef to company name – city state american and asian cuisine maintaining a food coast of weekly inventory ordering labor cost daily specials and banquets million in store revenue assisted in the opening of three restaurants as a training chef was the chef of busy stores million in food sales promptly reported any maintenance and repair issues to corporate executive chef sous chef to company name – city state italian cuisine managed a large open kitchens in fine dining in italian cuisine scheduling food cost inventory and labor cost was part of opening team for the las vegas restaurant in new york new york hotel and casino successfully open two properties for il fornaio pasadena ca and in las vegas nv million in sales education associate of arts culinary arts chef training and restaurant management los angeles trade technical college city state chef discovers contemporary flavors culinary institute of america skills accounting banking budgeting com ca hiring inventory italian team leader sales scheduling website additional information awards usa honor society biltmore whos who award achievement profession certificate of merit  chefs de cuisine assn of california best european restaurant award

sales summary i am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment although i have extensive experience in the perishable meats and seafood industry i love to learn and am always up to a challenge whatever the situation i get along well with others whilst also working efficiently on my own i am seeking a position where i can develop and excel while giving my best to an employer skills literate ms excelmicrosoft word as400 experience company name may to august sales city state responsible for sales and marketing fresh meat products and keeping accounts in balance responsible for resetsnew store openings company name april to may sales and marketing city state responsible for package meat products and keeping accounts in balance responsible for cost effective advertising lines sunnyland foods lykes ball park tennessee pride foster farms corn dogs gwaltney etc company name february to march key account sales representative city state promote and market sunnyland products in georgia south carolina and florida received companys highest sales award and education and training management training programs at florida state dudley m hughes macon georgia may jul graduated years of accounting and bookkeeping management training programs at florida state university principles and methods of persuasive communications effective human relations as applied to sales skills accounting advertising as400 balance bookkeeping computerliterate human relations management training marketing market ms excel microsoft word persuasive sales

kindergarten teacher summary i have been an elementary educator for henrico county public schools for years i have taught head start federal preschool programs first grade and kindergarten prior to my teaching career i worked in administration and management and have experience with accounting ordering payroll computer systems scheduling and interacting with the general public in multiple capacities skills meticulous attention to detail professional communication conflict resolution techniques strong problem solver   account reconciliations cost accounting flexible and adaptive intimate knowledge of school system experience kindergarten teacher august to current company name － city state served as team leader for three years served as collab partner with special education specialist for three years encouraged students to persevere with challenging tasks set and communicated ground rules for the classroom based on respect and personal responsibility mentored and counseled students with adjustment and academic problems took appropriate disciplinary measures when students misbehaved differentiated instruction according to student ability and skill level encouraged children to be understanding of others promoted good behaviors accountability and social responsibility head startfederal preschool programs teacher august to july company name － city state encouraged parents to take an active role in their childs education encouraged students to explore issues in their lives and in the world around them enhanced reading skills through the use of childrens literature readers theater and story time delegated tasks to teacher assistants and volunteers established positive relationships with students parents fellow teachers and school administrators taught students in various stages of cognitive linguistic social and emotional development first grade teacher november to july company name － city state served as team leader for one year served as collab teacher with special education specialists for one year strengthened parentteacher and parentchild communication by holding regular parentteacher conferences created lesson plans in accordance with state curriculum and schoolwide curriculum standards taught students to exercise problem solving methodology and techniques during tests observed and assessed student performance and kept thorough records of progress head start teacher august to november company name － city state visited family homes twice yearly supervised children on monthly field trips to local parks museums and zoos conducted monthly parent meetings adhered to federal head start guidelines such as family style dining developing individual student plans and daily centers supervised and assigned daily duties to classroom assistant attended after school functions to help build a stronger communityschool relationship interventionist january to june company name － city state provided supplemental teaching to small groups of students who needed extra assistance based on state testing results created lessons based on state requirements observed and assessed student performance and kept thorough records of progress encouraged students to persevere with challenging tasks assistant manager july to august company name － city state managed a retail foods grocery store duringassigned shifts oversaw store operations including staff assignments and production lists assessed customer needs and responded to questions managed ordering for the store and represented store at national trade shows developed staff schedules managed payroll as backup to manager lead teller june to july company name － city state excelled in greeting customers and providing quality customer service executed accounts receivable reporting enhancements and reconciliation procedures received recorded and banked cash checks and vouchers as well as reconciled records of bank transactions administrative assistant january to june company name － city state managed the receptionist area including greeting visitors and responding to telephone and inperson requests for information maintained electronic and paper files maintained the front desk and reception area in a neat and organized fashion dispersed incoming mail to correct recipients throughout the office made copies sent faxes and handled incoming and outgoing correspondence education and training master of teaching mt december virginia commonwealth university － city state us early education prek through fourth grade bachelor of science psychology virginia commonwealth university － city state us credentials commonwealth of virginia teaching license pgp renewed in

consultant professional summary highly organized microbiologist successful at managing people and time with expertise in molecular genetic research quality control system operations cross functional leadership consulting training and development and validation of new products and facilities skills rna isolation knowledge proficient in pcr invivo transcription published researcher skilled in genotyping protein isolation southern blotting transcription profiling equipment maintenance statistical analysis elisa assay expert in design control iso environment extraction separation and purification techniques trained in lab safety ms office proficiency training proposals expert in developing inventory systems creative instruction styles and techniques certified training specialist in consulting project management presentations expert charismatic public speaker skilled in working with special needs adults proficient in creating and maintaining schedules taught aseptic technique lessons to over participants instructional technologies knowledge intuitive people management skills assisted in oos investigations change control for quality systems rdp ncbi tigr kegg omim entrez minitab psiblast tree view gen bank pub med gene pix pro analysis of cogs and cdd ms office ms outlook citrix sever ftp clients lims sap isotrain and ikat vibes cognos word power point access outlook work history consultant to current company name – city state as a consultant i provide consulting and technical training on proper aseptic techniques and fda regulatory compliant behavior required while working in an aseptic andor clean environment cleanroom asepticgowning technique training iso iso cleanroom technique training iso iso8 cleanroom asepticmanufacturing technique training iso iso environmental monitoring technique training aseptic cleaning technique training sterile gloves techniques training basic aseptic technique training consultant microbiologist to company name – city state conduct bio burden testing media testing water and clean steam testing for aseptic gmp facility qualification facility qualification and equipmentprocess or methods validation moda environmental monitoring system development and uses commissioning qualification validation cqv activities lead teams of validation professionals and provided subject matter expertise in the validation of a variety of utility facility and process equipment developed project scope statements estimates and proposals developed policies programs and standard operating procedures developed and executed validation of documentsprotocols for equipment compliance iq and oq documentation development and execution of moda system provide regulatory quality and compliance solutions for the pharmaceutical biotech medical device and other regulated industries develop microbiological monitoring control and continuous improvement strategies for api and fillfinish manufacturing fermentation recovery and purification and aseptic processing and nonsterile manufacturing design and administer microbiological programs including environmental monitoring investigations of laboratory and manufacturing microbial excursions and outofspecification findings laboratory audits optimization and management laboratory and facility design and qualification cgmp compliance pharmacopoeia compliance barrier isolator design and microbiological validation microbiology method and protocol development validation and technology transfer contact lens care formulation development manufacturing stability testing and product release disinfection sterilization and the use of biological indicators cleaning validation process development regulatory audit response eg fda and warning letters regulatory dossier development support and process analytical technology pat support microbiology and rapid microbiological method suppliers and industry endusers in developing next generation technology platforms validation and testing plans financial and return on investment roi strategies commercialization approaches and global regulatory and pharmacopoeia compliance act as subject matter expert for microbiology technology companies during due diligence partnership collaboration merger and acquisition activities expert witness for matters related to pharmaceutical microbiology ophthalmic formulations contamination control antimicrobial and preservative effectiveness sterilization pharmacopoeia interpretation and compliance usp microbiology test methods laboratory and manufacturing gmps formulation development and stability sterile and nonsterile manufacturing research and development and product quality corporate trainerlead aseptic techniquebehavior specialist to company name – city state spearheaded expansion and development initiatives in aseptic area used roleplaying simulations team exercises group discussions videos and lectures to instruct participants in a variety of ways assessed training needs through surveys interviews with employees focus groups and consultation with managers created an online training program to be used during video training conferences organized training for new employees per week increased performance scores by by developing new employee processes extensively trained new and existing employees planned and delivered account management training to an average of account managers per week reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses monitored participant workflow and behaviors throughout the training process conducted oneonone tutoring sessions for new employees administered performance reviews to evaluate each participants progress clearly communicated objectives for all lessons units and projects to all participants used a variety of assessment tools and strategies to improve instruction methods addressed all questions from training program participants created online training courses in aseptic and terminally sterile area assumed ownership of all training program initiatives align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with cfe part identified core competencies of assigned functional areas to develop within the quality system short and longterm planning strategies and initiatives in accordance with cfr assess external service providers andor site staff training needs and to support the development of eventual training programs for terminal sterilization filling line participated in research of regulatory issues and dissemination regulatory information to production qa qc and rd departments and senior management as required actively participated in the evaluation of regulatory compliance of documents products process test method changes reviews labeling and labels for compliance with regulatory requirements conducted internal audits lead department initiatives to improve current processes and procedures quality control assistant scientist to company name – city state executed experimental tasks obtained and interpret experimental data conducted tmc lal microid toc and purification test reviewed and edited protocols and standard operating procedures sops maintain regular laboratory and system functions for the group ensure compliance with cgmp fda and sops guidelines and regulations performed tests on water and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination cleaned and maintained laboratory equipment stocked and rotated all prepared growth media performed routine monitoring of cleanroom manufacturing environments performed microid and organism analysis perform compliance adherence checks to all fda gmp regulations collected and analyzed biological data about relationships between organisms and their environment interpreted research findings and summarized data into reports complied with good laboratory practices and title cfr part collected and processed specimens for clinical protocols laboratory manager laboratory technological assistant research assistanttrainer to company name – city state ordered laboratory equipment and supplies operated a genetic analyzer to sequence dna kept accurate databases of specimens collected and stored in a repository collected and processed specimens for clinical protocols successfully completed transcription profiling experiments complied with good laboratory practices and title code of federal regulations part scheduled and trained student staff members managed overall laboratory functions investigated the impact of intrinsic target properties on sirnas pharmaceutical properties extracted dna and genotype samples using snp technology interpreted research findings and summarized data into reports collected and analyzed biological data about relationships between organisms and their environment programmed computers to store process and analyze data maintained laboratory instruments and developed new laboratory equipment interpreted test results and developed nonstandard tests ordered chemicals for analysis and prepared reagents for analysis maintained compliance with dec and epa set up standards for sampling analysis and data interpretation using effluent analysis operated wet methods and instrumentation analysis accurately inventoried lab chemicals and supplies monitored and maintained specialized lab equipment eg minispec shared microscope etc laboratory supplies and materials trained and developed undergraduate research assistants on proper protocol and procedures in the hiv lab conducted oneonone tutoring sessions for new students microbiology laboratory technician to company name – city state maintained laboratory instruments and developed new laboratory equipment organized lab test solutions compounds and reagents routinely calibrated scales to minimize leakage due to calibration errors determined equipment operating efficiency interpreted test results and developed nonstandard tests maintained records for michigan department of health audits ordered chemicals for analysis and prepared reagents for analysis recorded test results using a variety of chemistryspecific software programs operated wet methods and instrumentation analysis accurately inventoried lab chemicals and supplies collaborated with business units for cost model analysis created a rapid screening and testing factory to find acceptable materials steered process development experiments in the lab and support scaleup processes computed taxes owed by applying prescribed rates laws and regulations complied with good laboratory practices and title cfr part education bs microbiology may michigan state university city state microbiology skills cfr part account management api aseptic techniques aseptic technique basic calibration chemistry citrix cleaning validation cognos conferences consultant consultation consulting continuous improvement clients databases dec department of health dna documentation due diligence elisa staff training equipment maintenance senior management experiments filling financial focus ftp functional gmp good laboratory practices in design instruction internal audits interpretation inventory iq iso iso iso8 iso laboratory equipment lab test regulatory compliance letters lims people management materials access ms office ms outlook outlook power point word minitab next optimization oq pcr performance reviews policies presentations process development processes process equipment progress project management proposals protocols public speaker quality qa research researcher safety sap southern blotting specification statistical analysis surveys taxes technical training toc training programs transcription tutoring validation video view workflow

mortgage banking default operations specialist ii objective seeking a challenging position where i am able to utilize my customer service trouble shooting communication and problem solving skills towards growth and advancement within a prestigious company experience february to current company name city state mortgage banking default operations specialist ii responds to internal inquiries from customer service specialists regarding issues such as missing documents ordering certain third party services and reviewing specialty flags facilitate the gathering of underwriting documents for both pre and post underwriting decision making responsible for conducting research on mortgage files currently in litigation present results to management with issues and potential risks identified receives decisionresults from underwriting and qc review and process according to decision communicate effectively with borrowers attorney on status of the loss mitigation andor liquidation assess and analyze trial plan andor modification document detail and verify against modification portal pega thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes coordinate tactic initiatives to better streamline department processes procedures to present to senior management may to current company name city state audiovisual technician responsible for setting and striking general sessionmeeting room exhibit labor including loadin out with install and dismantle audio video andor lighting assist coordinate andor assist technical crews at various sites work with inventory control to ensure complete equipment coverage for clients are established operates multimedia equipment responsible for all technical labor of production ensuring picture sound and quality performs maintenance of audiovisual equipment coordinate meetings with sales manager for plannedunplanned events to determine requirements from client experience and evolving knowledge in photoshop and indesign such as adobe creative cloud build strong relationships with future and current clients to promote services of psav may to october company name city state closing specialist i liaison between vendor lender attorney and borrower for refinance closing files processed and preformed quality checks on all documents from lenders and attorneys for accuracy ensured each state guideline in reference to closing instructions were followed responded to inquiries from borrowers lenders and attorneys to resolve discrepancies prepared title company closing documents in timely and professional manner worked to build strong partnerships with local lenders realtors and attorneys prior to closing called and confirmed with lenders and borrowers to ensure original schedule was met july to january company name city state corporate trainer conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience developed classroombased virtual facilitation and elearning programs developed high quality materials participant guides worksheets job aids and facilitator manuals established performance objectives learning outcomes and assessment tools attend project status meetings for applicable information on training programs conduct trainthetrainer forum for new programs facilitate training classes as needed january to january company name city state mortgage loan processor ii act as a liaison between the borrower and the investor requesting doc within a timely manner processed conventional fnma gnma fhlmc fha va dsi jumbo 203k rehab and 2nd mortgages heloc manage a daily pipeline of to loans develop reporting for projected workflow daily january to may company name city state manager customer service managed a team of associate who took calls regarding bankruptcy and property claims coached new hires conducted on the job training for associates assisted homeowners with general questions and servicing of their mortgage and home equity loans created procedures for servicing and foreclosure guidelines october to october company name city state team leader provided superior customer service while managing multiple projects provided help desk solution resolved all customer complaints to ensure the utmost customer service trouble shoot ip address for voip january to january company name city state operations assistant assisted with preventative maintenance for security troubleshooted and repaired hardware and software issue reviewed surveys from quality assurance january to january company name city state quality assist accurately measured vinyl siding trained new employees on proper work ethics assisted in quality control ensuring a higher quality product for clients education present university of north texas city state remington college city state special skill certifications associate degree computer networking excel linux ms word and right fax adobe creative cloud economic major skills adobe photoshop streamline attorney audio closing hardware computer networking client clients customer service decision making equity senior management fax help desk indesign inventory control ip lighting linux litigation managing materials meetings excel ms word multimedia processes quality quality assurance quality control reporting research sales manager sound surveys trainer training programs underwriting video voip workflow

branch manager summary as an experienced banking officer professional i would like to utilize my experience and knowledge in banking by contributing to the improvement in profitability and growth to your bank i will be putting my best efforts in terms of time and learning new banking techniques and methods that would implement in my tenure as a leader with your financial institution skills goaloriented selfsufficient strong teambuilder team player trid expert proficient in ms office and excel flexible experience branch manager to current company name city state manages the overall operation of the branch to include the personal bankers and teller staff primarily focused on creating a positive workenvironment community development driving sales increasing growth profitability and providing accurate and superior customer service conducts sales debriefs weekly staff meetings goal setting and inbranch promotions to ensure support of current campaigns alignment to corporate strategy supports operations manager in the fte staffing scheduling process ensuring the branch has appropriate staffing considering scheduling training vacation leaves of absence sickness and duty assignments ensuring the efficient operation of the branch provides guidance leadership and coaching to the assistant manager platform staff confers with subordinate personnel to discuss operational procedural changes provides counseling and recognition conducts monthly head teller and personal banker cash audits as part of the risk management review process ensuring proper cash control maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels leads the branch staff to achieve optimum sales referrals through effective sales campaignsprograms sales coaching development and behavior modeling performs managerial duties including hiring progression monitoring promotion quarterly career path performance coaching and performance evaluation participates in and manages the lending function of the branch to include both consumer and small business examines and evaluates loan applications directs coordinates and monitors activities to implement institutions policies procedures and practices concerning granting or extending lines of credit real estate loans and consumer credit loans actively involved in the outside calling program developing existing customers centers of influence and prospects contacts customers and businesses community and civic organization to promote goodwill and generate new business manages asset quality through delinquency tracking and past due loan collection directs activities involving implementation of establishment services and functions including collecting delinquent accounts authorizing loans or opening savings accounts compiles required and special branch reporting as requested compiles and accurately reports all financial data as required by governmental regulations establishes procedures for custody and control of assets records loan collateral and securities to ensure safekeeping collects data to analyze the present and future financial status of the branch ensures branch opening and closing procedures are followed to include balancing the branch locking the vault and setting the alarms completes monthly branch assessment ensuring branches are professional in appearance coordinates completion of branch regulatory compliance through computerbased training module completion and other training classes  branch disaster recovery planning with branch operations manager to ensure employees are prepared for all facets of pre and postdisaster events coordinates or provides employee training to improve efficiency and ensure conformance to standard procedures and practices attends branch manager meetings conducted by area or division manager to stay informed handles inbranch operational customer complaints from inception to resolution establishes and maintains contact with bankingrelated industries such as insurance real estate and securities serves as an authorized signer on official checks enforces personnel professionalism to include demeanor dress and station orderliness originates consumer and business loans ranging from to depending on the structure of the loan originates construction loan and entire trid process originates in house purchases of dwelling and entire trid process carries outsupervisory responsibilities in accordance with the organizations policies and applicable lawsresponsibilities include interviewing hiring and training employees planning assigning anddirecting work appraising performance rewarding and disciplining employees addressingcomplaints and resolving problems financial service associate licensed banker to company name city state builds relationships with customers while performing financial transactions including paying receiving and cash control duties opening and servicing accounts seeks to uncover financial needs minimize loss reduce risk and deliver accurate and superior customer service and lending requests handling more complex situations and deeper profiling over time promotes and processes deposits withdrawals check cashing requests credit card advances money orders travelers checks and other forms of negotiable items assist with branch morning and evening duties to include opening and closing the vault working and locking the night depository setting up the teller station with supplies and cash and balancing the teller windowbranch maintains a customer service culture by focusing on customer needs through more complex customer profiling originates loans ranging from consumer loans to home equity lines of credit ensures loan agreements and supporting documentation are complete and accurate according to policy supports procedures for custody and control of assets records loan collateral and securities to ensure safekeeping assist in the branch risk management review process to include but not limited to monitoring bait money and ensuring dual control procedures are followed assist in managing operational loss within a branch to include seeking supervisory override for transactions outside of authority proper hold placement for loss mitigation and superior balancing proactively listens for product referral opportunities and participates in sales campaignsprograms focused on customer need identification adheres to professionalism standards to include demeanor dress and station orderliness demonstrates quality customer service to include greeting customer using their names making eye contact smiling thanking for business and offering another product or service may function in a mentor capacity offering guidance instruction and coaching to tellers enforcing policy and procedure images proof work through branch capture machine to include reviewing work and making corrections performs research for customers as issues arise other duties and special projects as assigned by senior management incumbent is required to comply with all applicable federal state and local banking and industry related laws and regulations including but not limited to the bank secrecy act sells annuities and other investment products offered through hancock bank investments branch operations manager to company name city state functions as the customer service manager ensuring a solid operational foundation builds relationships with customers while performing financial transactions including paying receiving and cash control duties seeks to uncover financial needs minimize loss reduce risk and deliver accurate and superior services serves as the customer service manager which involves conducting morning huddles and weekly staff meetings models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis completes staffing scheduling coordination and duty assignments to ensure efficient operation of the branch offers guidance leadership and coaching to teller staff reinforcing policy and procedure assist with branch morning and evening duties to include opening and closing the vault working and locking the night depository setting up the teller station with supplies and cash and balancing the teller windowbranch oversees the branch risk management review process and ensures dual control procedures are followed utilizes cash forecasting tool to control supply of money on hand to meet branch need and legal requirements promotes and processes deposits withdrawals check cashing requests credit card advances money orders travelers checks and other forms of negotiable items monitors and manages operational loss within a branch to include granting staff supervisory override for transactions ensuring proper hold placement for loss mitigation and outage resolution accurately utilizes equipment and remains knowledgeable of equipment functionality to include atm cash dispense and recycler machines currency counter s and coin sorters to provide branch services observes coaches and models sales and service behavior for teller associates and assesses performance daily promotes branch professionalism and the standards of excellence demonstrates highest quality of customer service to include greeting customer using their names making eye contact smiling thanking for business and offering another product or service images proof work through branch capture machine to include reviewing work and making corrections compiles required and special reports as requested performs research and problemresolution for customers as issues arise coordinates branch and staff business continuity planning and execution other duties and special projects as assigned by senior management incumbent is required to comply with all applicable federal state and local banking and industry related laws and regulations including but not limited to the bank secrecy act manages employees on the teller line is responsible for the overall direction coordination and evaluation of this unit carries out supervisory responsibilities in accordance with the organizations policies and applicable laws responsibilities include interviewing hiring and training employees planning assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems education and training associate of arts education mississippi gulf coast community college city state education activities and honors active member of the coast young professionals with the gulfport chamber of commerce active member with the gulfport kiwanis club technical skills and qualifications manager atm online and mobile banking cash handling coaching counseling credit customer service directing disaster recovery planning documentation training employees goal setting leadership mentoring microsoft office and excel problemresolution

victim advocate summary highly motivating detailoriented and adaptable social services professional skilled in intakes and assessments crisis management and comprehensive case management possessing a strong background in the criminal justice field excellent organizational and analytical skills extensive experience managing heavy case loads working closely with social services and criminal justice agencies and program managementwellrounded professional experienced in applying principles of psychology to personnel handling administration management and marketing problems extensive knowledge of human and industry behavior and performance mental processes and assessment methodsenergetic job title successful in program development implementation and management as well as community outreach for missionoriented organizations highlights problem solving expertise time management ms office proficiency case planning aware of legal and ethical standards able to work independently and as a member of a team comfortable with diverse populations excellent relationship building skills excellent writing and critical thinking skills experience performing assessments interpersonal oral and written communication skills traumainformed therapy attentive listener empathetic detailoriented strategic planner selfstarter meticulous attention to detail resultsoriented selfdirected data collection and analysis exceptional organizational skills accomplishments data organization   improved office organization by compiling quarterly budget reports financial spreadsheets organizational charts and company data reports using advanced microsoft excel functions multitasking demonstrated proficiencies in telephone email fax and frontdesk reception within highvolume environment customer service handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency increased office organization by developing more efficient filing system and customer database protocols created and implemented daily parenting workshops for teen mothers involved in the criminal justice system managed a caseload of more than number clients at any given time experience victim advocate to current company name city state created organized and maintained files daily case notes and electronic databases organized office schedules and maintained relationships with necessary agency contacts completed statistical analysis by developing updating and maintaining statistical and related records and reports attended meetings and trainings necessary for professional development and as required by the agency or its funding sources maintained a problemsolving solutionoriented attitude in all aspects of work determined whether clients should be counseled or referred to other specialists asked questions that helped clients identify their feelings and behaviors assessed patients for risk of suicide attempts provided assessments counseling and case management services to youth and families conferred with clients to discuss their options and goals conducted regular assessments and adhered to documentation processes and procedures counseled individuals groups families or communities regarding issues including mental health poverty unemployment substance abuse physical abuse rehabilitation social adjustment child care or medical care referred clients to other support services as needed such as medical housing social services employment services and legal provided the client with tools to better manage emotions and address any anger management issues if present supported residential clients in completing tasks such as toileting brushing teeth and general hygiene built positive rapport with law enforcement officers court officials and community service agencies collected information about clients using techniques such as testing interviewing discussion and observation analyzed information from police reports and client intakes to assess clients abilities needs and eligibility for services effectively managed work in a limited work environment serving a large multicultural community working collaboratively with judicial officers attorneys court case managers and other probation officers reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies created and maintained computer and paperbased filing and organization systems for records reports and documents developed and created a more effective filing system to accelerate paperwork processing successfully established effective systems for record retention by creating database for daily correspondence tracking updated departmental standard operating procedures and database to accurately reflect the current practices created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists maintained detailed administrative and procedural processes to improve accuracy and efficiency created databases and spreadsheets to improve inventory management and reporting accuracy successfully established effective systems for record retention by creating database for daily correspondence tracking residential advocate to company name city state accompanied victims to local area hospitals police departments prosecutors office and courts to provide crisis intervention and advocacy services oversaw a hour hotline for victims of domestic violence and sexual assault guided victims by providing caserelated medical and legal information counseled victims families and significant others designed and distributed training flyers to recruit volunteers for the agencys sexual and domestic violence advocacy programs assisted supervisor by managing volunteers setting up trainings and monthly meetings managed victim case files following state and agency guidelines assisted with office procedures pertinent to the operations of the program generated monthly and quarterly reports for the agency to be used for grant writing and training purposes accompanied victims to local area hospitals police departments prosecutors office and courts to provide crisis intervention and advocacy services oversaw a hour hotline for victims of domestic violence and sexual assault referred clients to resources in the community that met their needs over a crisis hotline and in a residential program conducted follow up calls and scheduled appointments for clients surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter facilitated workshops that educated residents about parenting financial literacy selfsufficiency legal rights and processes and adjusting to communal living deli clerk to company name city state frequently switched between positions as deli clerk and cold food prep to support changing needs of large retailer ensured minimal product shrink and coordinated secondary usage of product prepared a variety of foods according to customers orders or supervisors instructions received and processed cash and credit payments for instore purchases opened and closed the store including counting cash opening and closing cash registers and creating staff assignments demonstrated that customers come first by serving them with a sense of urgency worked as a team member to provide the highest level of service to customers cleaned and maintained the beverage area display cases equipment and order transaction area upsold additional menu items beverages and desserts to increase restaurant profits prepared food items such as sandwiches salads soups and beverages completed closing duties including restocking items and closing out the cash drawer effectively communicated with kitchen staff regarding customer allergies dietary needs and other special requests maintained neat and attractive bakery food cases took necessary steps to meet customer needs and effectively resolve food or service issues recorded customer orders and repeated them back in a clear understandable manner frequently switched between positions as fountain server and dishwasher to support changing needs of large industrial kitchen consistently adhered to quality expectations and standards checked in deliveries and signed off on products received correctly received orders processed payments and responded appropriately to guest concerns served orders to customers at windows counters and tables quickly and efficiently processed payments and made accurate change mastered point of sale pos computer system for automated order taking maintained friendly and professional customer interactions stocked and rotated products stocked supplies and paper goods in a timely basis communicated with customers regarding orders comments and complaints complied with scheduled kitchen sanitation and ensured all standards and practices were met ensured firstinfirstout system with all ingredients labeled and stored properly volunteer kennell attendant to company name city state adhered to high standards of safety cleanliness and professionalism monitored animals recovering from surgery and notified veterinarians of any changes promoted skin and coat health through regular grooming advised animal owners regarding sanitary measures feeding general care medical conditions and treatment options talked to animals to soothe them and familiarize them with the human voice walked number dogs each day responding to each dogs individual needs while keeping an eye on the whole group fed and watered number animals each day observed general shelter population for illness and injury cared for animals with special medical needs including diabetes prioritized animal safety and comfort at all timestalked to animals to soothe them and familiarize them with the human voicefed animals twice daily and made sure they had access to fresh water at all times support analyst to current company name city state provided accurate and appropriate information in response to customer inquiries addressed customer service inquiries in a timely and accurate fashionmaintained uptodate records at all timesworked with upper management to ensure appropriate changes were made to improve customer satisfaction maintained uptodate and comprehensive electronic and paper filing systemsentered client records in a centralized database for progress tracking identified customer needs through market research and analysisworked with management to identify trends and developments that might influence pr decisions and strategiesdeveloped new analytics tool to allow senior management to understand the impact of each project education masters of science criminal justice saint josephs university city state us masters of science criminal justice saint josephs university philadelphia pa 85gpa bachelor of arts law and justice rowan university city state us bachelor of arts law and justice rowan university glassboro nj 3gpa technology and homeland security forensic cumberland county college city state us concentration forensic technology and homeland security cumberland county college vineland nj gpa deans list summa cum laude affiliations volunteer facilitator presentations observed courtroom proceedings such as bail motions arraignments status conferences trials sentencing hearings and juvenile and family court proceedings skills clerk heavy machinery forensic security community outreach compensation filing multiline multiline phone multiline phone system phone system operations training clients cases dynamics engines learning center learning centers microsoft dynamics

assistant manager hr professional summary looking for a challenging position which utilizes my skills hard work and provides opportunities to learn and contribute to the organization i want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality human resource professional with over years of rich experience in recruitment organization developement time management training development performance management employee engagement tpm audit worked as an assistant manager hr generalist profile with varroc polymers pvt ltd at its manufacturing unit and assisted hrm sap at the unit possess strong communication interpersonal problem solving skills and analytical skills strong communication collaboration team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner fast learner demonstrated ability to learn and master new skillstools even in strictly harsh deadline mentor and groom resources skills sap r ms office word excel power point outlook internet applications have good understanding of sql html css and javascript operating systems windows xp functional knowledge recruitment organization management time management payroll benefits personal administration training and development ess performance appraisal work history assistant manager hr to company name generalist profile recruitment training development performance appraisal employee engagement audit saphr pa personnel administration defined the enterprise structure personnel structure and pay scale structure for the enterprise and linked the pay scale and enterprise structures configured user parameters and the number range intervals for personnel numbers configured personal data customized the basic settings for personnel administration customized personnel actions and the reason for change in personnel action configured personnel area groupings and employee groupings assigned personnel area to company code performed various personnel actions specifically hiring employees performing organizational reassignment change in pay termination pa30 pa40 pa10 pa20 recruitment selection involved in the full life cycle of the recruitment process induction of new joiners preparation of job description and roles responsibilities of department training development responsible for establishment implementation maintaining effective training development system in the organization deployment of competency model competency mapping skill mapping training need identification of employees through pms idp and workmen through skill matrix preparation circulation of annual as well as monthly training calendar as per qms isots ohsas designing developing training procedures modules training syllabus activities in consonance with training requirement with faculties organizing internal external training programs obts events workshop creating pre posttraining assessment tools evaluationeffectiveness written test feedback form to gauge the present skill gap preparation of training budget with cost reduction initiatives employee engagement build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events new initiatives medical support and benefits cascaded business plan and goal at unit level through formal and informal communication set up organized various activities like gettogether birthday painting competition safety day celeb kaizen competition sports activity auto related games etc performance management coordination with functional heads in setting up of kras of employees timely distribution of performance appraisal form to all the departments involved in mid review and yearly appraisal and delivery of appraisalpromotion letters on time also used to take care of performance review of trainees and probationers statutory compliance grievance handling involved in provident fund gratuity labour welfare fund factory license renewal contract labour management labour welfare standing order resolving ir issues in the plant tpm was appointed as tpm etpillar head in the plant and was responsible for education training of staff and workers as per the tpm method audit responsible for facing various customers audits like mm gm bajaj vw etc isots emsohsas tpm audit administration management monitoring of canteen housekeeping security vehicle management stationery guest management hr initiatives started various hr activities at the plant level like suggestion scheme coffee with hr connect to home skip level meeting knowledge sharing birthday celebration appreciation of employees established cafeteria and library assistant manager hr to company name to maintain hr database to generate various hr reports required by the management to maintain organizational structures create positions and jobs in sap to provide support in the hr administration of pay and bonus review providing reports and stats to senior managers and supporting hrbps in the collation of work to maintain attendance and leave of employees in sap involved in the full life cycle of the recruitment process and on boarding preparing updating organizational chart making head count as well as requirement report hr mis preparation of job description and roles responsibilities of department responsible for establishment implementation maintaining effective training development system in the organization started various hr activities at the plant level like suggestion scheme coffee with hr connect to home skip level meeting knowledge sharing birthday celebration appreciation of employees established cafeteria and library timely distribution of performance appraisal form to all the departments involved in mid review and yearly appraisal and delivery of appraisalpromotion letters on time assistant manager hr to company name overlooking the recruitment process for providing best fit to the client as per their requirement understanding the requirement of the position in terms of competencies experience etc sourcing suitable profiles from various sources as per requirement interviewing potential candidates to do an interest check for the requirement and judge their suitability coordinating with client to confirm profile suitability and scheduling interviews till final selection keeping a record of operations and deal with various recruitment enquires keeping excellent relationships with clients whilst helping them find the best employees for their business education bachelor of education bed education magadh university city mba human resource xavier institute of social service city human resource bachelor of science bsc biotechnology ranchi university city skills basic benefits budget business plan cost reduction css client clients database delivery designing full life cycle functional hiring html hr internet applications iso javascript letters excel ms office outlook power point windows word ess mis enterprise operating systems organizing organizational painting payroll performance appraisal performance management personnel promotion recruitment requirement safety sap sap r saphr scheduling scheme sql time management training programs written

senior consultant experience senior consultant to current company name – city state manage the relationship between cvs health med d enrollment operations and egs expert global solutions a vendor contracted to process member centric requests and operational processes with employees engage with site directors operations managers hr trainers workforce consultants and supervisors to strategically resolve workflow and deliverable issues ensure continued service delivery and quality satisfaction from egs and a successful working relationship between cvs and egs travel to two main sites bimonthly during med ds annual enrollment period to ensure successful training execution set service expectations for each line of business successfully brought up a vendor site with employees with a month period including access to all systems training and escalations raised quality from to an average of by holding the cvs business process owner accountable for providing job aids updating old work instructions and hosting level meetings between with the cvs bpo vendor trainers supervisors and leads to review errors consultantsystems consultant to company name – city state produced medforce navigation workflow work instructions and management reporting capacities via microsoft presentation hosted live meeting trainings level with various user groups partnered closely with cvs caremark trainers and new hires with system manuals by building and maintaining medforce bins workflow and scheduled jobs produced cabinets bins and workflow methods for claims corrected errors with documents routed incorrectly within medforce developed training materials for one of the major systems used at cvs health enrollment operations department trained employees on the system inperson and via level while creating forms and workflow components within the same system installed and maintained the system on all new and existing employee workstations assisted in resolving all escalated requests coming into the medforce administrative teams mailbox created and helped maintain outgoing member services daily reports assisted in all escalated issues within the member services scanning team built medforce forms for claims with workflow bins while documenting codes conducted data reconciliation of reports and workflow discrepancies developed training agendas and materials specific to various departments consulted with internal business partners on bestinclass strategies for workflow development and metrics reporting assisted with the enrollment recon project while managing the credit card recon and removal medforce project managed the submission of change control tickets and uat testing for medforce enhancements developed document imaging templates for successful ocr scanning coordinator ii administrative assistant to company name – city state provided assistance to managers and supervisors with any administrative requests organized all imaging system processors views monitored outofcompliance tasks maintained outgoing member services daily reports for leadership built medforce forms for member services with workflow bins and document codes created new hire profiles and views in medforce quality control of scanning inputs trained all new hires and assumed responsibility for daily recon spreadsheet processing imports devised daily new member roster loads and manually installed medforce icons into member services and new hire desktops managed the daily reinstatement processing of imports the beq trr code processing imports and the ice trr code processing imports maintained day letter and qc reports for corrective action coordinator i administrative assistant to company name – city state medforce technology supported the medicare d operations incoming member correspondence identified the type of request and scanning mail into imaging system for various providers and there corresponding workflow task type and bin processed daily faxes from various email inboxes identified type of request and imported imaging in medforce created and fulfilled supply requests while maintaining and scheduling conference rooms coordinated benefits survey processes in accordance with medicare guidance coordinated and tracked all disenrollments late enrollment penalties and reinstatement letters in accordance with medicare guidance delivered audit support for medicarepart d updated and report to leadership mail counts daily assigned daily tasks into imaging system to coordinators within medforce executed daily preforecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with medicare guidance maintained email box for coordination of benefits education high school diploma phoenix college summary positive and resultsfocused consultant with years experience in customer service administrative andleadership skills adept at building and contributing to an enterprise dedicated in enriching customersatisfaction methodical staff support coach focusing on the development of peers and employees to ensurecontinued success both as a company and leader highlights medforce technologies written and communication skills kronos project management peoplesafe multitasking as400 customer service meds staff training and development medicare systems marx and ecrs process improvement ms office suite vendor relations skills administrative as400 benefits bi business process credit customer service cvs delivery desktops email staff training faxes forms hr imaging kronos leadership letters managing management reporting materials meetings access mail ms office suite multitasking navigation ocr processes process improvement processors project management quality quality control reporting scanning scheduling spreadsheet training materials type vendor relations workflow written and communication skills

hr manager executive profile accomplished hr professional experienced in strategic planning organizational development and management of human resources business operations a savvy team leader skilled in attracting the most qualified talent pivotal contributor to senior operating and leadership executives providing hr leadership to multiple sites from due diligence to conversation innovative problem solver strategic decision maker and strong communicator benefits acquisition retention recruitment compensation labor relations benefits acquisition retention recruitment compensation labor relations skill highlights tonya bell phr human resources professional organizational development strategic planning talent management change management employee relations er training development performance management hr information systems hris organization development od change management employee relations er training development performance management hr information systems hris organization development od ms word powerpoint excel access and publisher adobe illustrator sap oracle ceridian and kronos professional experience to current hr manager company name the worlds largest airline operating nine domestic hubs across the us with its largest hub being dfw airport located in dallas tx where flights depart daily throughout north america the caribbean europe and asia managed all aspects of human resources and employee relations for customer ops at dca and lga for us airways partnered with legal to create and manage the new ada and religious accommodation training and process under the new american airlines aligned with line maintenance administration to reduce the number of outstanding ada cases from to zero in three months hr business partner manager supporting base and line maintenance for the northeast and southeast regions provide ongoing training around harassment and discrimination at afwtaesl which has resulted in a decrease in complaintsinvestigations investigate and draft responses for external complaints to represent and defend the companys interest and position to human resources consultant company name － city state the worlds leading global foodservice retailer offering a number of fast food meals and products with more than locations in countries consulted coached and established strategic relationships with key operations staff and leadership in order to impact and influence decisionmaking managed and executed the annual performance review and talent management cycle with staff and restaurant managers for restaurants managed the compliance of company policies and initiatives as well as changes around state and federal employment laws conceived developed and introduced a hiring process that became the platform for mcdonalds wow crew orientation facilitated and supported the succession planning process for assigned markets with a focus on achieving diversity and creating developmental plans for high performing high potential staff resulting in staff promotions in three years partnered with operations to design and develop a training system to increase employee awareness resulting in a improvement in food costs and a increase in sales developed implemented and evaluated compensation policiesbenefits programs and pay structures that impacted more than restaurants globally conceptualized communicated and implemented a brand ambassador program increasing retention by and cut staffing costs by to human resources manager company name － city state an organization empowering people living with mental illness and cooccurring substance disorder to live learn work and participate successfully in their communities with integrated mental health services and community resources orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information improved retention by and decreased recruiting costs annually headed an hr department where i took innovative approaches to recruitmentretention improving employee morale and enhancing employee benefits by conducting impact studies and costbenefit analysis for all programs in the department cofacilitated the organizational and strategic planning process for the agencys fiveyear plan managed an hr department of four staff as well as well as function as indirect supervisor to agency administrative staff and volunteers developed and implemented employee relations programs that promoted a positive organizational culture eg awards recognition special events wrote and oversaw policies standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys grew st lukes house professional education program from a few training sessions per year to a state of the art training program offering more than workshops seminars and educational events annually education bs communications university of phoenix communications shady grove hr certificatephr certification university of maryland interests member of society of human resource management since certified career development facilitator freelance writer for grace magazine a christian magazine that encourages and empowers women of all ages skills ada administrative adobe illustrator art agency benefits ceridian change management decisionmaking dca employee relations special events fast focus hiring hris hub hubs human resources hr information systems kronos leadership legal mental health mental illness access excel powerpoint publisher ms word oracle organizational development organization development organizational performance management personnel policies processes recruiting recruitment sales sap seminars staffing strategic strategic planning supervisor surveys workshops additional information awards and professional affiliations best results commitment survey award bwr hr team thru directors award and us human resources business partner award extra mile award best in class people pillar award gold hat award member of society of human resource management since certified career development facilitator freelance writer for grace magazine a christian magazine that encourages and empowers women of all ages

utility engineer profile detail oriented and motivated chemical engineer with strong research analytical and problem solving skills seeks a position in the industry team player with proven strengths in customer relationship management leadership and communications skills demonstrated ability to multitask and work under pressure to meet critical deadlines fluent hindiurdu english areas of expertise site manager gamry vistashield and microsoft officedesign software matlab aspen plusimaging skills sem microscopic imagingkey qualities excellent management and interpersonal skills reliable responsible resourceful quick learner organized hardworker who takes pride in a job well done selfmotivated very friendly enjoy helping others professional experience january to december company name city state utility engineer monitored and evaluated the design operation and maintenance of electric utility systems to ensure that new york states electric customers are provided with safe and reliable electric service evaluated utilitys budget and program in rate cases reviewed utilitys emergency response plan research and development and system reliability filings cooperated with the staffs of city and state agencies on issues of mutual concern conducted field inspections of electric and communication facilities to determine compliance with public service commission wire crossing and line extension permits underground and overhead facility rules and electric construction and maintenance regulations researched technical reports longrange planning studies and other data to obtain information and made recommendations developed data for engineering and operational studies involving public service commission cases june to december company name city state transportation construction inspector supervised construction operations under the regulation of a department of transportations engineerincharge reviewed and interpreted maps plans diagrams and contract specifications utilized site manager software to enter inspection details and related information assisted in conducting air content tests slump tests and in obtaining cylinders for subsequent load tests on concrete verified thickness of the layer of materials placed and maintained as built as the work was completed updated and retrieved information as required prepared various reports notices and letters as required archived correspondence and kept record of daily work tickets and field pictures april to may company name research assistant laboratory for nanoparticle modification and assembly mentor prof ilona kretzschmar provided research support to faculty member and assisted phd students with research related to the dye sensitized solar cells designed and ran experiments in the laboratory acquired data using gamry vistashield instrument and electrochemical impedance spectroscopy software assembled and characterized titanium dioxide inverse opal structures fabricated dyesensitized solar cells using ionic liquid electrolytes and investigated the performance of the cells using ionic electrolytes performed physical vapor deposition of platinum and titanium on fto slides organized and maintained laboratory to ensure safety senior designi simulation production of ammonia from shale gas designed a process flow system pfd to synthesize ammonia from shale gas using aspenplus simulation software determined equipment sizes and rating based on the operating specifications comprehensive economic analysis of overall process was done to determine feasibility of the process senior designii simulation production of ethylene via dehydration of ethanol designed a simulation process to produced ethylene via ethanol dehydration with commercial gammaalumina catalyst modeled dehydration of ethanol using the pengrobinson equation of state products of dehydrations were separated by a flash drum absorption column and cryogenic and distillation columns performed economic analysis to determine feasibility of the process performed process hazard analysis to provide environment friendly process kinetics and mass transfer effects of a chemical reaction in batch reactor analyzed the kinetics and mass transfer effects for the reaction between citric acid and sodium bicarbonate the overall objective was to design an experiment to determine the amount of sodium bicarbonate tablets needed to reach ph of critic acid and sodium bicarbonate solution in minutes education may city college of new york be chemical engineering chemistry mathematics chemical engineering chemistry mathematics affiliations member of american institute of chemical engineers aiche member of omega chi epsilon honors society member of society of women engineers president chemistry club fall secretary physics club spring work history company name certifications inorganic chemistry organic chemistry materials science nanomaterials unit operations fluid mechanics thermodynamics transport phenomenon process control reaction engineering separation operations calculus i ii iii linear algebra differential equations engineering economics skills acid budget calculus i chemistry interpersonal skills content design software economic analysis economics engineer experiment experiments flash imaging inspection letters materials materials science matlab mentor microsoft office phd platinum process control quick learner research safety selfmotivated simulation transportation

research scientist summary highly motivated research scientist possessing proficiency in numerous disciplines of the biotechnology and invitro diagnostic ivd industry self starter •knowledgeable •analytical •decision maker •effective natural leader adaptable analytical dedicated driven effective focused hardworking highly motivated innovative meticulous multitaskoriented organized outstanding performance driven personable pragmatic proactive productive proficient skilled versatile highlights endnote softmax pro msoffice suite excel powerpoint word cc windows mac os accomplishments to discover and characterize epigenetic modifications of chromatin that can affect organismal lifespan carried out reverse genetic screen to identify mutations in histone h3 h4 that might affect yeast growth in varying nutrient conditions identified a histone acetyl transferase sas2 that modifies h3k14a under nutrient stress based on microarray analysis and protein expression studies using western blot analysis molecular characterization of root nodule associated bacteria successfully isolated root nodule associated bacteria from naturally grown legumes carried out molecular characterization through isolation of plasmid dna subsequent restriction enzyme analysis mass cultivation optimization of biofuel production by using microalgae accomplished optimization of mass cultivation of microalgae successfully carried out pilot scale studies of biofuel extraction from the microalgae hplc studies on the fuel awarded 1st place for paper presentation at bitspilani dubai annual technical conference awarded 2nd place for poster presentation at the engineering student renewable energy competition isolation characterization of bacterial strains for bioremediation of soil contaminated with oil spills successfully isolated bacterial strains from soil contaminated with oil spills achieved degradation of various hydrocarbon sources which was monitored using uvvisible spectroscopy awarded 1st place at the bitspilani dubai annual technical conference skills interpersonal skills effective communicator quick learner and adaptable effective leader integral part of the organizing committee for events by chimera biotechnology club bits pilani dubai communication key communication point to management for current project at saladax biomedicalinc give presentations and lead team discussions on a regular basis as a research scientist at saladax biomedical inc experience research scientist jun to current company name － city state develop automated immunochemical based diagnostic assays elisa for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs de facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug responsible for designing and carrying out experiments in a glpgmp environment as well as analyzing data and presenting it key communication point to the management responsible for writing regulatory reports currently a member of another team developing an assay for an oncology drug investigative toxicology intern jun to aug company name － city state gained expertise in preclinical drug development with emphasis on toxicology enhanced molecular biology laboratory skills in techniques such as rtpcr elisa using statistical analysis successfully identified a gene signature from rtpcr data for drug induced liver oxidative stress successfully carried out assay qualification and validation for mesoscale discovery assay elisa enhanced communication skills through regular presentations in the organization research assistant aug to jan company name － city acquired substantial experience in rd working on a project titled isolation characterization cross inoculation studies of rhizobia under salinity conditions successfully isolated rhizobial species that survived up to a salinity of dsm almost as high as sea water intern jun to jul company name － city worked as part of a team in the biochemistry immunology hematology departments successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same education masters of science biotechnology university of pennsylvania gpa gpa biotechnology gpa bachelor of engineering honors biotechnology birla institute of technology science － city gpa gpa biotechnology gpa publications isolation and characterization of salttolerant rhizobia native to the desert soils of united arab emiratesemirates journal of food and agriculture plant science vol no february selected by science development network for their highlights interests team player currently part of a team developing a diagnostic assay to detect a chemotherapy drug at saladax biomedical volunteered for nonprofit organizations like national association of the blind national cancer rose day skills c c communication skills designing elisa glp gmp mac os excel msoffice suite powerpoint windows word os presenting presentations rtpcr statistical analysis troubleshoot validation additional information team player currently part of a team developing a diagnostic assay to detect a chemotherapy drug at saladax biomedical volunteered for nonprofit organizations like national association of the blind national cancer rose day

employee relations consultant summary human resources partner with areas of expertise in employee relations affirmative action recruitment diversity employee training and analytics a student of wells fargos leadership compentencies exhibits leadership behaviors that contribute to business success risk management and a sustained positive reputation as a premier financial institution and employer of choice highlights interviewing expertise performance management strategies staffing and recruiting professional employment law knowledge employee relations manager coaching and training hris applications proficient employee handbook development accomplishments recipient isaacson scholarship for graduate work in education and rising star award bs in history recipient young hispanic leadership scholarship led the staffing planning committee for number yearsintroduced the first passive open enrollment processcreated a rewards and incentive program that was cited as the driving force behind branch employee retention rate of numbertransitioned the sales program into full compliance experience employee relations consultant june to current company name － city state responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and laborlaw requirements with an acute focus on risk management strategies partner with all levels of business leadership and partners throughout the hr community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of consultants this entire team is virtually located across the united states and provides strategic support to all business lines throughout clg provide fluid and strategic er support to multiple lines of business which includes sales collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices serve as secondary code administrator for ccs and dealer services provide direct consultative support and er related reporting to executive level leaders of dealer services and consumer credit solutions ccs and risk and compliance clg er representative at executive level business meetings clgs er representative on enterprise committees including the er business process forum and er insights and analytics actively contributing to the development of business processes that guide er consultation in areas of wage and hour investigations fact finding documentation in hrhd and the expanded scope of er in the displacement process in contributed to the development of the current quarterly er reporting templates and currently involved in phase ii of an enterprise driven er reporting structure created and led the teambased execution of er training strategy for dealer services production and operations teams in both a facetoface and virtual learning environments as part of hr a key hr strategic initiative for clg to create a more effective and efficient hr team selected to lead the capability work stream comprised of various level of leaders from different hr groups this team will deploy the hr engagement principles customer excellence resources and performance consulting training initiative 4q14 and 1q15 partnered with hrbp to influence and create an escalation process for the dealer services matrix organization los angeles california support the companys value of people as a competitive advantage by supporting leaders to attract develop retain and motivate team members provide tools and resources needed to succeed in their work and influence a culture of responsibility and accountability for their businesses and functions experience supporting home lending group consumer credit solutions group dealer services and former wells fargo financial group volunteered to support a new business group to clg providing an opportunity to partner with the hr team to create a change management plan to implement a one wells fargo approach to employment policy and decisions leadership responsibility for introducing wells fargo provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy procedures and labor law exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience equal employment opportunity consultant corporate employee relations april to october company name － city state wells fargo bank san francisco california developed implemented and monitored companys affirmative action programs to ensure compliance with government regulations and consult with managers and hr professionals regarding aaeeo policies and practices investigated and responded to charges of discrimination and represented the company in the agency investigation medication andor settlement process directly with state and federal enforcement agencies business partners and legal partners created developed and implemented the first enterprisewide database for tracking and business specific charge activity reporting responsive to business needtoknow of charge activity and settlement activity prepared and evaluated compensation reviews eeo reports adverse impact analysis goals progress reports and underutilization reports to identify risk and provide recommendations to business and hr partners to address potential risk consulted on how to use reports to evaluate benchstrength developed and delivered training regarding aa and charge process including coordinating annual plan writers conference focused on ofccp regulation changes and their impact to companys plan process corporate diversity and community outreach manager april to august company name － city state responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs included developing and fostering relationships with professional and management recruitment agencies community organizations and schools managed budget and program development of the wells fargo summer internship program coordinated enterprise participation at national recruiting events such as nshmba nbmba expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need managed summer interns within employment services group recruiting manager december to april company name － city state managed a team responsible for developing and implementing staffing programs for the manager and supervisor training program in cbg cbg was reorganized in april and the recruiting program was eliminated changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its midlevel supervisor and manager training program managed program participants and initiated a functional rotational aspect to program experience aligned recruiting process with corporate recruiting standards education specialist january to january company name － city state partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds served as an adjunct instructor in foreign languages and first year seminar directed summer scholars program early monitoring program and wideningourworld technology program responsible for training and managing a team of students during the universitys orientation programs leadership positions as advisor for latin american students founding member of first latina sorority on campus and chancellors commission for the status of women education ms counseling higher education university of nebraska university of nebraska ms in counseling concentration higher education administration ● recipient isaacson scholarship for graduate work in education and rising star award ● omicron delta kappa leadership organization bs history bs in history recipient young hispanic leadership scholarship service and development certifications ccs affiliations society of human resources management skills employee relations hr training credit solutions accountability for change management labor law lending proactive self motivated affirmative action compensation database discrimination eeo equal employment opportunity ofccp office of federal contract compliance programs progress instructor teaching collections documentation executive level fact fact erp hr business partner hrbp operations risk management sales trading virtual learning recruiting staffing budget community outreach recruiting events recruitment human resources human resources management mentoring premier san storage area network aspect corporate recruiting its award

teacher summary energetic with years experience in highlevel executive support roles organized and professional dedicated and focused employee and manager who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals adept at managing multiple projects with ease using expert time management methods highlights microsoft office proficiency excel spreadsheets meticulous attention to detail quickbooks expert schedule management selfdirected advanced ms office suite knowledge resourceful selfstarter articulate and wellspoken flexible accomplishments lesson planning introduced new learning methods to ensure total comprehension for all students material development created lesson plans targeting differentiated learners to create an engaging educational experience team building and leadership created collaborative classroom experience through studentcentered activities plan development   planned and conducted activities for a balanced program of instruction demonstration and work time that provided students with opportunities to observe question and investigate education strategies   employed special educational strategies and techniques during instruction to improve the development of sensoryperceptualmotor skills language cognition and memory goal setting   established clear objectives for all lessonsprojects and communicated with students achieving a total understanding of grading rubric and overall class expectations technology integration   increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment creative lesson planning   motivated students to engage with course materials for history of wwii course by organizing a war veteran to come to class to speak about his personal experience parent communication   regularly met with parents to discuss student issues and course weakness areas counseling   served as student mentor and counselor for students when academic problems and personal adjustments arose meeting with guardians to reach solutions experience teacher to current company name city state routinely met with students parents regarding inclass issues and learning interruptions to discuss solutions taught language arts and social studies to 5th grade studentsused variety of teaching techniques to encourage student critical thinking and discussion in 5th gradeestablished and enforced rules for behavior and procedures for maintaining order among a class of students developed administered and corrected tests and quizzes in a timely mannercoordinated after school tutoring hours with other teachers to help students in need of extra attentionreceived high remarks for the creativity of classroom lesson plans and instructional techniques from students parents and facultycombined discipline plan with effective measures and various lesson plans to increase concentration participation and progress student accountabilityearned positive verbalwritten feedback from parents regarding classroom instruction and student learning successdesigned lesson plans focused on age and levelappropriate material business partner to current company name city state computed recorded and proofread data records and reports worked closely with company executives to identify new business opportunities and routinely participated in the sales process reported and consolidated company financial performance calculated prepared and issued bills invoices and account statements according to established procedures complied with federal state and company policies procedures and regulations reconciled and reported discrepancies found in records communicated with customers employees and other individuals to answer questions and explain information designed electronic file systems and maintained electronic and paper files made copies sent faxes and handled all incoming and outgoing correspondence posted open positions on company and social media websites organized files developed spreadsheets faxed reports and scanned documents created weekly and monthly reports and presentations properly routed agreements contracts and invoices through the signature process received and distributed faxes and mail in a timely manner managed daily office operations and maintenance of equipment created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists performed heavy bank reconciliations and cash flow statements media assistant to company name city state replaced worn labels and barcodes to keep materials in good physical conditionreshelved books to maintain a neat and tidy reading areacleaned and repaired damaged books and library resource materialsmonitored the lending of reserved course materialscompiled all circulation statistics and drafted reports each monthtroubleshooted technical problems with library computers and other technologyanswered patrons questions at the circulation deskcoached students faculty and staff in the use of electronic print and internet resourcesmaintained complete and accurate records of all library transactions teacher to company name city state same as above teaching experience education bachelor of arts educationpyschology university of maine at fort kent city state skills resultsoriented dedicated team player strong interpersonal skills time management

information technology it specialist experience information technology it specialist january company name it specialist project engineer december to current city state us army information systems engineering command usaisec on projects involving large and complex data networks and telecommunications systems while assigned to the fort huachuca engineering directorate of usaisec i develop manage and coordinate the implementation of network communications local area networks lans visual information systems vis and information technology it infrastructure projects as the project manager and lead engineer i directed and managed the efforts of a five person integrated product team ipt to implement the million it infrastructure for the the new command control communications and computers c4 facility for the joint special operations command jsoc at ft bragg nc provided daily project coordination and oversaw the development of the it technical requirements system design plan and associated contract documents and design drawings for the sf building reviewed building construction design drawings consolidated design change input requests from the customer and team members and provided justification for the proposed design changes and building modifications to ensure that the it infrastructure was installed according to technical specifications applicable security standards and customer requirements requests for building design changes to the us army corps of engineers usace and provided technical oversight of the project represented jsoc and isec in project meetings with the usace and other project stakeholders for technical requirements project scheduling updates and to resolve controversial project issues created the project integrated master schedule ims to identify and manage resources so that all project documentation and deliverables were developed accurately and to ensure system reliability operability and maintainability in support of the army base realignment and closure brac process performed duties as the project coordinator for the million brac mandated army central command arcent headquarters relocation as the arcent relocation project leader identified and analyzed requirements assigned and reviewed work and exercised full control over the planning development and implementation of all assigned tasks for the integrated product team ipt obtained contract engineering services by developing the acquisition requirements package arp and participated in source selection evaluation board sseb activities prepared statements of work sows procurement data packages and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to isec management provided financial and resource planning execution and tracking to include manpower temporary duty tdy and other acquisition resource requirements judiciously expended project resources determined priorities and worked within resource allocation limits fiscal law and existing policy completed all required contract modifications list of materials loms and major item list of materials miloms as well as independent government cost estimates igces as required integrated various it subsystems based on system dependencies technical adequacies and customers need conducted technical reviews of proposed test plans and monitored the system acceptance testing sat of all it and vis systems and proposed solutions to faults identified in the sat to ensure continuity of new and existing systems and compliance with user requirements systems integration analyst july to december company name － city state supervisor randy devine systems integration analyst responsible for contract information technology it engineering services in support of the us army information systems engineering command usaisec developed the facility design criteria fdc system design plans sdps engineering installation packages eips list of materials loms and other acquisition documentation for complex it projects according to user requirements worked with government and subcontractor personnel and provided guidance and oversight on project document development and validation for the us army forces command forscom and us army reserve command usarc brac relocation provided engineering procurement installation cutover and testing requirements for the high frequency hf and ultra high frequency uhf radio systems and antennas in support of a command control communications computers and intelligence information technology c4iit systems project reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the acquisition requirements package arp april to september company name functional area expert command and controlsierra vista arizona supervisor robert kessler communications engineer supporting the us army information systems engineering command usaisec by providing it engineering services in the form of quick reaction engineering to engineer furnish install and test efit total communications functionality at multiple command and control c2 facilities provided qa qc checks and acceptance testing on various projects involving c2 facility upgrades as well as command headquarters relocations provided it engineering support for the us southern command southcom headquarters relocation project to include developing the fdc as part of the designbuild contracting process for the usace developed the sdp lom cost estimates and test plans for the radio and satellite systems copper and fiber cable plant lightning protection systems grounding bonding and shielding systems and related infrastructure for the defense threat reduction agency dtra relocation project provided onsite engineering support for the voice data and visual information systems being installed for the united states army south usarso headquarters and the installation management agency ima at fort sam houston texas provided detailed engineering for the design and installation of briefing and display facilities bdf conference rooms command center areas telecommunications rooms trs and open office areas conducted qa qc checks and testing for a defense red switch network drsn global command and control system gccs unclassified local area network niprnet secret local area network siprnet sensitive compartmented local area network sci lan administrative telephone system and visual information systems assisted usaisec force projection engineering directorate and 1st signal brigade personnel in the design and installation of a c2 facility upgrade at the 19th theatre support command in south korea performed site surveys gathered user requirements from several staff directorates and operational elements within the command and developed an sdp eip and loms to upgrade the global command and control system gccs communications systems as well as the administrative and tactical voice systems provided engineering support for the development of the c2 facility for the us army central command uscentcom headquarters and foreign coalition forces in doha qatar in support of operation iraqi freedom these efforts included various secure voice data and visual information systems critical to the command center operations supervised and assisted with the routing termination and acceptance testing of all fiber optic and cat5 cabling voice and data systems and related telecommunications equipment and infrastructure education bachelor of science bs information technology university of phoenix gpa gpa information technology gpa associates of applied science aas electronic technology cochise college gpa gpa phi theta kappa electronic technology gpa phi theta kappa associate general studies ags cochise college gpa gpa phi theta kappa general studies gpa phi theta kappa skills administrative analyst army agency cable cabling cat5 documentation engineer engineering support financial functional government ims information systems information technology local area networks local area network lans lan law materials meetings office network networks personnel procurement project leader project coordination qa quick radio routing sat scheduling supervisor surveys switch system design systems integration telecommunications telephone theatre uhf ultra high frequency upgrades upgrade validation vista voice and data

communications consultant summary clientfocused communications professional with years  of internal communications marketing and public relations experience committed to producing results that deliver a unique blend of creativeness strategy and influence to advance company goals  technical skills healthcare industry experience supporting health plans hospitals and medical groups experience in internal external and executive communication proven track record in communicating complex clinical issues and industry trends demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions experience communications consultant to current company name city state provides complex communications consultation with an emphasis on writing care delivery related content for broad internal external and leadership audiences supports senior executives in highprofile speaking engagements including kaiser permanentes tedx talks livestream participants institute for healthcare improvement national forum attendees and kaiser permanentes national quality conference attendees executed successful clinical product introductions by coordinating actions with social media public relations and other internal teams authored materials designed to articulate kaiser permanentes technological advancements in electronic health record systems and clinical libraries that help to inform clinical decision making built a communications function for the organizations research and development division to internally and externally elevate best clinical practices leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians leads monthly community of practice calls bringing together communication leaders from permanente medical groups to share best practices surface care delivery stories and crosspromote resources serves as the national program leader in marketing strategy designed to showcase the organizations clinical advancements to large broker and employer groups developed platform for crosssharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events led the planning development and execution of a change management communication strategy in support of research and development division serves as an advisor strategist and writer for senior physician executives including the chief quality officer develops sendall emails designed to inform motivate and engage more than kaiser permanente employees  marketing communications specialist to company name city state created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives project managed first kporg causebased marketing campaign that outperformed established benchmarks by led crossfunctional teams to draft a variety of communication materials that help members navigate the complexities of their health plan served as communications consultant and strategist to medical facilities on matters that impact patient care supported legal department to ensure compliance with annual regulatory notifications to members internal communications specialist to company name city state produced comprehensive communication materials that connected employees to strategic and operational goals authored weekly employee newsletter with readership of responsible for the creation and posting of daily content on employee intranet page served as lead project manager for communication of a million renovation at regional medical center to reduce impact to operations wrote on behalf of the regional hospital administrator to align employees with organizational and care delivery initiatives public relations assistant to company name city state researched business needs goals marketing strategies competitors and industry trends to guide public relations presentations and planning managed social media accounts by composing content engaging with followers in comments monitoring activities and researching trends supported meetings and press conferences for clients and business partners supported the development of press releases and media kits education master of communication management mcm university of southern california city state usa bachelor of arts communication university of hawaii city state usa bachelor of arts psychology university of hawaii city state usa board leadership experience chapter president to company name city state founding member of genkps hawaii chapter kaiser permanentes largest national business resource group dedicated to professional development and fostering crossorganizational collaboration on industry trends  developed strategy and built a leadership team who helped hawaii reach the largest membership numbers outside of california  communications chair board of directors to company name city state produced timely and comprehensive communication to chapter members about programs workshops and other matters of interest via digital and print chapter publications

executive chef chef manager experience executive chef chef manager to company name – city state developed restaurant concept menu and recipes and oversaw daily restaurant operations for gluten free corporate style cafe created daily specials and rotating prepared food selections based on seasonal availability and customer demand hired and managed all back of house staff and front of house staff ensured personnel safety kitchen sanitation and proper food handling and storage purchased food and cultivated strong vendor relationships coordinated and organized all restaurant inventory planned and executed catered events considered seasonal product pricing and availability in development of promotional dishes and menu selections modified standard recipes to account for ingredient issues or customer requests including allergen concerns assured customer satisfaction in front of house financial management including food cost labor chef banquet chef to company name – city state prepared various a la carte menu items and seasonal specialties for seat country club planned organized and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for people ensured and maintained fivestar quality of food preparation from planning purchasing preparing to plating interacted with club members when preparing food at remote locations such as outside grilling pasta nights clam bakes etc planned promotional menu additions based on seasonal pricing and product availability supply ordering and inventory hired trained scheduled and managed kitchen staff of monitored line processes to maintain consistency in quality quantity and presentation chefkitchen manager to company name – city state managed all aspects of kitchen in accordance with goals objectives and culture set forth by company managed kitchen staff team and assigned various stages of food production monitored quality presentation and quantities of plated food across line assessed inventory levels every week and placed orders to replenish goods before supplies depleted monitored kitchen area and staff to ensure overall safety and proper food handling techniquestwenty water street executive sous chef to city state prepared and presented menu items and daily specials for seat fine dining restaurant seat tavern and seasonal waterfront deck plus banquet and catering functions managed kitchen staff team of and assigned various stages of food production responsible for daily food purchasing and receiving menu planning inventory control and food costing oversaw hiring training and development of kitchen employees produced or amended menus and item selections in conjunction with executive chef work history executive chef chef manager to company name – city state developed restaurant concept menu and recipes and oversaw daily restaurant operations for gluten free corporate style cafe created daily specials and rotating prepared food selections based on seasonal availability and customer demand hired and managed all back of house staff and front of house staff ensured personnel safety kitchen sanitation and proper food handling and storage purchased food and cultivated strong vendor relationships coordinated and organized all restaurant inventory planned and executed catered events considered seasonal product pricing and availability in development of promotional dishes and menu selections modified standard recipes to account for ingredient issues or customer requests including allergen concerns assured customer satisfaction in front of house financial management including food cost labor chef banquet chef to company name – city state prepared various a la carte menu items and seasonal specialties for seat country club planned organized and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for people ensured and maintained fivestar quality of food preparation from planning purchasing preparing to plating interacted with club members when preparing food at remote locations such as outside grilling pasta nights clam bakes etc planned promotional menu additions based on seasonal pricing and product availability supply ordering and inventory hired trained scheduled and managed kitchen staff of monitored line processes to maintain consistency in quality quantity and presentation chefkitchen manager to company name – city state managed all aspects of kitchen in accordance with goals objectives and culture set forth by company managed kitchen staff team and assigned various stages of food production monitored quality presentation and quantities of plated food across line assessed inventory levels every week and placed orders to replenish goods before supplies depleted monitored kitchen area and staff to ensure overall safety and proper food handling techniquestwenty water street executive sous chef to city state prepared and presented menu items and daily specials for seat fine dining restaurant seat tavern and seasonal waterfront deck plus banquet and catering functions managed kitchen staff team of and assigned various stages of food production responsible for daily food purchasing and receiving menu planning inventory control and food costing oversaw hiring training and development of kitchen employees produced or amended menus and item selections in conjunction with executive chef education associate of science culinary arts johnson wales university city state summary skilled creative dedicated executive chefchef manager with extensive culinary experience and knowledge in varied dining concepts and a large range of cuisines focused and efficient with a strong knowledge in food safety and sanitation guidelines adept at food purchasing inventory and controlling food cost talented kitchen leader and team motivator successful at maintaining staff focus efficiency and productivity certifications certified food safety managernational registry of food safety professionals highlights hands on knowledge of all phases of food preparation from casual to fine dining and catering food labor cost control banquet and catering menu planning development and service recipe development and standardization gluten free food preparation certified food safety manager food procurement inventory and inventory control knowledge of p l accountability kitchen equipment maintenance and repair customer service orientated employee hiring training computer proficiency concept cost control costing customer satisfaction customer service equipment maintenance and repair financial management food safety forth hiring inventory levels inventory inventory control personnel pricing processes procurement purchasing quality receiving restaurant operations safety skills hands on knowledge of all phases of food preparation from casual to fine dining and catering food labor cost control banquet and catering menu planning development and service recipe development and standardization gluten free food preparation certified food safety manager food procurement inventory and inventory control knowledge of p l accountability kitchen equipment maintenance and repair customer service orientated employee hiring training computer proficiency concept cost control costing customer satisfaction customer service equipment maintenance and repair financial management food safety forth hiring inventory levels inventory inventory control personnel pricing processes procurement purchasing quality receiving restaurant operations safety

vice presidentbusiness banking sales manager and healthcare specialty banker executive summary top notch financial professional with diverse banking and financial services background which includes retail bank leadership healthcare specialty banking corporate banking real estate title insurance real estate lending and new construction private banking and credit managementleasing years experience core qualifications  leads teams naturally strong communicatorwritten and oral technical orientation strong accounting and credit underwriting skills  builds teams with humility solid collaborator to drive execution of strategy well organized thought leadership drives engagement develops new business education mba franciscan university － city state business and virtuos leadership deans list gpa candidate late june ba finance accountingeconomics michigan state university eli broad college of business finance accountingeconomics deans list december licensed real estate title insurance representative state of michigan rma omega formal credit training medical group management association hours of healthcare administrationpractice management coursework in preparation for certified medical practice executive certificate  ​ professional experience to current vice presidentbusiness banking sales manager and healthcare specialty banker company name － city state current role sales manager for business bankingtreasury team in detroit michigan retail banking territory of pittsburgh pa based fortune regional bank leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within se territory of michigan drives strategy and change management performance oversight includes driving business developmentadherence to policy procedures risk management regulatory compliance training sales observation coaching process execution credit training and career development requires ongoing partner cross channel collaboration also responsible for advancing external center of influence relationships by providing executive level brand representation in territory outcome above goal team attainment in all major categories sales manager in detroit first full year in role      ​ to vice president business development officer and residential mortgage manager company name － city state drove several business development areas of bank including real estate commercial lending including real estate development deposit services advertising and fee income products codeveloped annual strategic and marketing plans as part of management team assetliability committee alco member also responsible to originateadminister commercial loan assets simultaneously managed team of three residential lenders adhered to compliance mortgage backed securitization and brokerage requirements for sale of residential transactions broad market of doctors attorneys realtors land developers builders select mortgage brokers and bob commercial clients outcome trusted and highly valued member of management team during tenure working close with board of directors represented bank as board member to michigan bankers associationreal estate title joint venture 2x chair of annual bank charity event for gleaners food bank ​ to real estate title insurancesenior account executive company name － city state licensed with state of michigan agency sold to first american title  commissioned senior sales role calling on new and existing real estate residential and commercial relationships in livingston county market new title policy premium generation client support problem resolution closing agent and real estate escrow matters target market included realtors builders land developers and commercial bankers sales leader became long time professional mentor outcome achieved million dollar sales status and dare to soar award from management selected to head up newly formed commission advance division of company prior to acquisition by first american title highly valued member of sales team ​ skills technically proficient with microsoft word excel crm sales management system credit analysisautomated underwriting learns new systems quickly  affiliations past and present washtenaw economic club brightonhowell michigan chambers of commerce st joseph hospital prior golf committee chairball committee gleaners food bank livingston county spokespersonevent chair st patrick church financial chair mothers club presidentinstructor livingston association of realtors womens councileducation committe

cadgis design specialist summary a diverse construction superintendentproject manager with years of experience in construction project management construction supervision buildingconstruction inspection drafting and surveying accomplished in new and remodel of commercial residential multifamily utilities and heavy civil construction team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations highlights permit processing baseline schedules creation building codes and regulations blueprint fluency safe job site setup residential and commercial construction specialist ms office proficient superb management skills project budgeting resultsoriented experience cadgis design specialist dec to current company name － city state transfer autocad data for water sewer and irrigation asbuilts into city gis database using arcgis prepare and plot detailed maps of project sites for the use of planning and presentations implementation of cadd drafting standards construction layout manager apr to jul company name － city state oversaw day to day field operations on layout of concrete asphalt and utility construction using gps responsible for scheduling of the entire companies layout needs responsible for ordering all layout materials and maintaining equipment calculations of field layout utilizing topcon 3d office software autocad and microstation achievements as construction layout manager state of illinois willard airport champaign il parking lot rehab state of illinois i champaign il miles of median ditch work danville public schools danville il rehab parking lots traveling construction superintendent construction jan to feb company name － city state supervised directed scheduled and coordinated work with subcontractors to complete all tasks needed to complete construction of liquefied natural gas diesel gas fueling stations worked with project managers architectsengineers owners and subcontractors on schedules change orders rfis and pay app requests assisted in estimate of new compressed natural gas fueling station in rosenberg tx for trillium cng achievements as construction superintendent blu lng lamar ave memphis tn natural gas fueling station blu lng brooks rd memphis tn natural gas fueling station trillium cng patton rd rosenberg tx compressed natural gas fueling station project manager apr to nov company name － city state planned managed coordinated budgeted and supervised construction projects from early development to completion liaison between the construction team architects designers owners and stakeholders of the project to facilitate communication decision making and problem solving estimated price proposals and change orders for projects using egordian software managed and scheduled projects with microsoft project executed contracts and work orders between general contractor and subcontractors for new construction and remodeling projects worked with architectsengineers owners and subcontractors on estimates schedules rfps rfis product specifications and product data submittals shop drawings change orders pay app requests punch lists job closeout and asbuilts achievements as project manager university of illinois roger adams laboratory – bathroom remodel university of illinois labor and employment relations – office renovation phase i – university of illinois labor and employment relations – office renovation phase ii – university of illinois memorial stadium – replace entrance doors on the east side – university of illinois personnel services building – office remodel university of illinois foreign language building – window and office repair – university of illinois – crop science storage building –new x160 pole barn champaign park district virginia theater – remodel of projection room building inspector oct to apr company name － city state perform plan reviews calculate buildingelectricalremodeling permit fees and process permit applications schedule and perform inspections responsible for enforcement of the international building code the international residential code and the national electricalcode in commercial singlefamily and multifamily new construction and remodeling projects perform the daily inspections and documentation of all new subdivision construction as well as erosion control swppp and ms4 compliance achievements as building inspector burger king cold stone creamery savoy imax theater buffalo wild wings walmart remodel trinitas ventures village at colbert park multifamily housing units over new single family homes ranging from survey crew chief jan to oct company name － city state survey crew chief responsibilities included management of survey field crew completing alta topographic boundary rightofway fema surveys construction staking layout and computations of buildings roadways bridges and utilities on time and under budget resident engineerconstruction observer duties included managing of crew testing and inspecting concrete roadways and sidewalks inspection of the installation of sanitary sewers storm sewers and water mains as well as the documentation of work done quantities and materials used draftsman duties included the use of autocad eaglepoint and microstation j to complete construction documents including subdivision and roadway plans rightofway plans and plats of survey achievements as resident engineer saw grass subdivision lot residential development ashland park subdivision lot residential development chestnut grove subdivision lot upscale residential development engineering technician jan to jan company name － city state survey crew chief responsibilities included management of survey field crew completing alta topographic boundary surveys and staking of rightofways resident engineerconstruction observer duties included the testing and observation of concrete roadways and sidewalks testing and observation of asphalt roadways observation of the installation of sanitary sewers storm sewers and water mains as well as the documentation of work done materials used quantities and engineers pay estimates draftsman duties included the use of autocad and microstation j to complete construction documents for roadway intersection plans achievements as resident engineer university of illinois marching band practice area and parking lot e city of champaign il windsor rd lane reconstruction city of champaign il bradley aveparkland entrance reconstruction village of westville mft oil chip central soya gibson city il hazardous tank containment idot westville rt – water main construction education bachelors degree construction management everglades university － city state current enrollment certificate surveying southern illinois university － city state certificate of completion credit hours in land surveying associate of arts construction technology parkland college － city state skills blueprint reading years documentation years problem solving years effective communication years inspection scheduling and coordination years pay estimates and pay apps years knowledge of applicable building codes and interpretation years estimating years contract negotiations years survey layout calculations years autocad years microstation years microsoft word years microsoft excel years microsoft outlook years microsoft powerpoint years microsoft project years adobe acrobat years supervisory experience years project management years arcgis years

healthcare recruiter professional summary a highly ambitious customer service oriented business professional with experience in human resources customer service and administrative support expertise in client development and needs assessments my goal is to obtain a challenging and rewarding career opportunity where my administrative human resources and customer service skills will be fully utilized i am team oriented professional and focused i look forward to having an opportunity to discuss what i can contribute to your team skills excellent interpersonal hr and administrative skills intermediate experience with microsoft office programs motivated team member who understands the value of providing accurate professional admin support team leadership experience data management skills strong verbal communication skills adept at client needs assessment and analysis work history april current healthcare recruiter company name a contingency clinical staffing firm assisting medical professionals such as rns radiology techs physical therapists radiation therapist and pharmacists with obtaining permanent employment opportunities nationwide consult with client hr professionals within all areas of the healthcare field regarding clinical staffing needs created staffing partnerships with some of the largest healthcare facilities in the us including stanford university hospital lucile packard childrens hospital florida hospital inova health systems adventist healthcare and brigham womens hospital implemented marketing strategies which resulted in continued growth of customer base april december healthcare recruiter company name city state provided recruitment services to virginia beach general hospital business groups for rn management staff rn and allied health staffing managed all phases of recruitment including defining hiring management needs and posting available positions communicated the duties compensation benefits and working conditions to all potential candidates analyzed employmentrelated data and prepared required reports managed all aspects of the employee life cycle process including on and off boarding maintained an accurate candidate tracking system guided candidates through inhouse computer testing supported management in developing and implementing personnel policies and procedures conducted exit interviews and verified that employment termination paperwork was completed hired employees and initiated the new hire paperwork process developed and facilitated job recruitment fairs organized new employee orientation schedules for all new hires promptly corresponded with all applicants and coordinated and conducted interviews posted positions through approved recruitment channels screened all applicants based on their qualifications and background march february employment and staffing representative company name city state coordinated recruitment and staffing services for both salaried and union employees for the states largest utility company provided hr support to all service groups including managers directors and vps regarding affirmative action goals objectives union contract interpretation and hiring and termination processes drafted internal announcements and sent them in a timely manner recruited for various positions across multiple sites in both southside hampton roads and the peninsula employed multiple feedback mechanisms and analysis to continuously improve the recruiting process thoroughly explained the employee handbook during new employee orientations initiated key partnerships with department management which resulted in better candidate hire and employee retention conducted exit interviews and verified that employment termination paperwork was completed supported management in developing and implementing personnel policies and procedures developed and facilitated job recruitment fairs organized new employee orientation schedules for all new hires promptly corresponded with all applicants and coordinated and conducted interviews networked with industry contacts association memberships and associates may march benefits representative company name provided support in the administration of all company benefits programs to include medical plans selfinsured dental 401k life insurance tuition reimbursement plan and eap programs conducted benefits administration for a total of benefiteligible employees including both salaried and union responsible for the analysis and processing of all carrier invoices for benefit programs handled resolution of inquiries regarding administration of various benefit plans and created roll out program for annual open enrollment communications education diploma liberal arts saint leo university city state earned credit hours general studies liberal arts princess anne high school city state skills administrative skills admin support benefits benefits administration interpersonal credit client hiring hr insurance interpretation excel microsoft office programs powerpoint msword processes radiology recruiting recruitment staffing

manager industry analyst relations summary creative communications professional with over a decade of experience in planning and implementing strategic results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies extensive experience in semiconductor wireless networking telecommunications cloud computing and pcb design market segments skills proficient in microsoft office suite experienced with multiple media databases including vocus cision and mymediainfo familiar with social media and influencer management tools such as hootsuite buffer socialbro trendkite and buzzsumo experience manager industry analyst relations aug to current company name city state •contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive ecommerce suite and marketing solutions •cultivate and strengthen relationships with key influencers at major industry analyst firms ensuring that they are up to speed on company strategy objectives capabilities client case studies and messaging •collaborate with product marketing subject matter experts and executives to advance company rankings in analyst benchmark reports including forrester waves™ and gartner magic quadrant •provide strategic insights to senior management and crossfunctional marketing teams on analyst research reports to help guide product strategy and roadmaps •support in the negotiation of industry analyst firm subscription contracts during renewal process account director sep to may company name city state clients included alcatel lucent rajant corporation ase group inc altium the city of fremont served as lead daytoday strategic advisor on client programs and initiatives including strategic planning company and product launches media and analyst relations social media strategy visual storytelling thought leadership campaigns corporate brand positioning crisis communications industry events budget management and forecasting collaborated on the global launch of alcatel lucents cloudbased unified communications platform rapport securing coverage with key industry analysts and media outlets including wireless week no jitter current analysis fierce enterprise communications converge network digest uc strategies light reading and europe outlook demonstrated ability to manage global account teams of up to six direct reports providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters cultivated ongoing thought leadership opportunities for rajant corporation executives in key industry outlets such as network computing urgent communications network world and eweek provided strategic guidance on analyst relations programs across all accounts including development of outreach strategy coordination of analyst tours creation of briefing materials message development corporate strategy days and spokesperson preparation oversaw the development and execution of owned and earned client social media campaigns including optimization of client linkedin pages and executive profiles blog post content calendars microsite development seo enhancement twitter google and instagram engagement strategies account manager jul to sep company name city state clients included idt ineda systems intelepeer rae systems altium rajant corporation provided strategic daytoday counsel for clients on the execution of communication initiatives to support organizational objectives including media and analyst relations content creation strategy social media strategy product launches industry awards event planning and execution spearheaded the global launch of wearable technology startup ineda systems securing coverage with toptier media outlets such as venture beat recode the wall street journal ee times reuters and gigaom developed written content reinforcing key messages and thought leadership including press releases byline article abstracts customer case studies faqs executive bios guest blog posts company backgrounders and story pitches proven track record in cultivating relationships with technology media resulting in placements with key trade publications such as ee times eweek network computing electronic design ee journal ieee spectrum and design news managed speaking and awards programs including researching and vetting opportunities coordination with event organizers and developing preparation materials assisted in managing budgets forecasting resources and project management partner oct to dec company name city state clients included pure matter brandinginteractive cellphone mate asigra bay area lyme foundation california childens health initiative heritage bank toeniskeotter breeding inc served as marketing communications consultant delivering holistic integrated communications counsel across a broad array of disciplines including public relations advertising social media strategy direct marketing customer retention strategy and branding created highlevel marketing communications materials including strategic plans market analysis reports press releases backgrounders website copy case studies faqs and contributed articles consistently achieved coverage for clients with highlevel media outlets such as the wall street journal oprah magazine saloncom cnn small business g4tv msn games massivelycom and the globe and mail managed external vendors in the development of client newsletters campaign datasheets brochures tradeshow exhibits and website copy to ensure adherence to client communication objectives senior public relations specialist feb to jul company name city state clients included amulet technologies spx automotive caltrain managed integrated campaigns that included advertising planning public relations social media and tradeshow coordination composed highlevel documents including public relations strategic plans press releases contributed articles backgrounders qas pitch letters and case studies organized local and national media tours in support of strategic initiatives and product launches achieved media coverage with a variety of highlevel national outlets including the wall street journal san francisco times and san jose mercury news marketing associate jan to jan company name city state developed and managed overall budget for event marketing sponsorship and tradeshow coordination planned and organized all onsite race promotions and events for employees athletes and business associates served as primary liaison to national and international sales staff for all events marketing support director of special events mar to jan company name city state composed and managed event budgets to meet organizational objectives drove negotiation of event site contracts for fundraising events including menu selection av needs technological requirements entertainment travel and accommodations oversaw recruitment of committee members and supervised all activities account executive aug to feb company name city state clients included silicon valley bank sand hill capital meriwest credit union toeniskoetter breeding inc developed and implemented strategic public relations plans for clients involved in technology law enforcement finance real estate hospitality and community affairs composed and distributed strategic client pitches press releases fact sheets backgrounders and public service announcements provided support in strategic planning and publicity for new product launches education bachelor of science public relations san jose state university city state usa spring participated in study abroad program in bath england

finance director summary seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities  recruited to multiple positions to restructurereorganizerevitalize nonperforming teams  skills accounting general accounting  acquisitions budgeting controller cost analysis and analytical reporting credit facilities management finance financial reporting forecasting governmental accounting human resource inventory leadership negotiations processes sarbanesoxley experience to current finance director company name － city state responsible for accounting finance functions including management of it outsourcing vendor for million government entity moved it function to outsourced vendor vs fulltime employee saving in salary plus benefits and pension costs developed monthly financial reporting to all department heads elected officials budgeting processing account reconciliations compile audit workpapers and manage audit process with external audit firm audit adjustments reduced from historic trend of adjustments to in audit most recently completed fy support county negotiations committee in union negotiations for fop and afscme contracts with cost analysis and competitive salary and benefit information analyzed pension plans and educated county board on interest cost of eco plan as a result board increased pension levy pension and plan funding increased from to to and to during this period interest savings to iroquois county taxpayers during this period is to director of finance human resources company name － city state first human resource accounting professional hired by year old fitness equipment sales repair company developed standard monthly financial reporting budgeting and forecasting processes account reconciliations compiled and coordinated tax return with external cpa implemented processes and procedures for numerous activities including but not limited to travel expense policy credit collection policy sales order process warranty customer concessions policy implementation of ava tax sales tax software developed job descriptions and benchmarked current wages for all positions to ownermanager company name － city state business closed april to controller company name － city state worldwide corporate controller for million software development company reorganized accounting department to meet the needs of dramatically increasing company including four acquisitions in one year led and directed member team including all accounting functions state and federal tax returns sales tax for states monthly financial statements for venture capitalist owners and bank reporting as required by debt covenants wrote several position papers for software accounting treatment reviewed by ernst young software team in silicon valley ca to accounting manager company name － city state manage team of professional and clerical level accounting team members to meet corporate sec and irs reporting requirements progressive responsibility from million system products and seven employees to responsibility of billion controls division and employees developed nonperforming team into chairmans award winning department in five years division was not meeting corporate reporting requirements including monthly quarterly and annual deadlines intercompany account imbalances and other corporate measurements for timeliness and accuracy coached counseled mentored team to win chairmans award in for integration of billion integrated facilities management division reduced divisional intercompany imbalance from over million per month to less than within months developed sarbanesoxley audit processes for general accounting and financial reporting one year in advance of implementation deadline processes utilized by ernst youngmilwaukee for other publicly traded customers reduced divisional close reporting for services us division of branches from five days to two days to accounting manager company name － city state progressive responsibility from staff accountant to manager of million division to final responsibility of million gb electrical division before being recruited by johnson controls plant controller from for two san diego acquisitions requiring all acquisition accounting development of standard costs for all inventory items physical inventories monthly reporting to accounting clerk company name － city state education and training november bachelors of arts accounting mount mary college － city state accounting central of clifton high school － city state misc ongoing trainingdevelopment steven coveys seven highly effective habits    social styles day class ken blanchards situational leadership    annual gaap updates via local ernst young offices annual governmental gaap updates mcgladrey fraud prevention strategies august annual fasbgasb updates

information technology support specialistnetwork specialist pc technician it consultant customer work experience company name city state information technology support specialistnetwork specialist pc technician it consultant customer engineer to current with more than years experience in the it industry i have provided technical leadership for the design deployment and operation of it hardware and software i have built implemented and sold numerous computers systems i have been instrumental in the service environment of the systems using the latest processor technologies like intel and amd processors also have helpdesk support experience systems analyst and a strong leadership in the management of it systems and devices including but not limited to dell hp ibm microsoft software packages setting up and maintaining networks for small businesses setting cmos and bios installing software applications to fill customers needs also active directory administration in novel and windows and strong experience in data migration using robocopy professionalexperience apollo suntrust eis data migration project nonbranch analyze server space and data to determine the needed space on the network attached storage nas run tbackups on all novel servers using edirectorynds report generator in order to determine the users on the different groups throughout the network use carbon copy to remote into a users computer and move their pst files from their home h drive on the server to their local computer and reconfigure outlook to use file from the new location use robocopy scripts to copy user data from their h drive to their new folder on the nas use remote desktop connection to connect to the clusters and robocopy their files from the old servers to the new clusters in the nas assist in the command center conference call to verify the branch teammates access to the h drives and s drives from 00am to 00noon twice a week attend project meetings communicate and coordinate data migration and centralization activities with nonbranch personnel work effort may be performed remotely using remote migration tools perform premigration communication for migration of email pst files perform premigration communication for user data migration initiate and manage scripts for hdrive and shared drive migrations for novell and windows servers manage command center support for day and day command center expected to handle approximately end user calls per week update sharepoint with caller and incident information reported on day and day daily command center reporting should include a summary of reason for call solution provided problem status and number of calls by type perform hdrive and shared drive analysis for suntrust servers shared drive space up to 1000gb or more per server hdrive capacity approximately gb per authorized user up to or more authorized users will need to be migrated perform postmigration communication for email pst back up instructions identify the line of business assignment by end user using active directory tool change active directory rights and permissions as needed to support end user access to new central data location for hdrives hdrive migrations to central data storage will need to be performed for the following novell and windows servers perform hdrive and shared drive data migration for approximately or more end users weekly perform shared drive and user drive analysis for novell and windows servers identify the number of volumes per server identify the size of the volumes per server use netware console one to discover and update login scripts pertinent to the data being migrated using norm novell remote management novell or tree size windows identify the number and size of the simple files by type doc xls pdf ppttxtjpg on the shared volumes using norm novell remote management novell or tree size windows identify the number and size of the complex files by type mdbpstexebatvbvbscomcabtif on the shared volumes identify the lines of business that are accessing the shared folders in charge of all cutovers search and analyze servers that are to be decommissioned and create and submit tickets through itsp move stale data for servers that are not being migrated to a designated area to be analyzed by the erim group in order to be deleted update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team create a training manual procedures to be utilize by the srp project team in order for them to have an idea of what the migration process is company name city state customer engineer to prepare directory structures and applying appropriate permissions for users on the network attached storage nas send email notifications to the branch mgr asst mgr rom and area mgrs in order for them to prepare for the centralization of the branch at the same time send a separate set of notification to the nonbranch users working on a branch environment use carbon copy to remote into a users computer and move their pst files from their home h drive on the server to their local computer and reconfigure outlook to use file from the new location use robocopy to copy user data from their h drive to their new folder on the nas use remote desktop connection to connect to servers and set up scheduled tasks perform cutovers at the schedule dates as needed logging in to servers nightly and verifying that the scheduled task has been running verify all appropriate users on the original server have a folder on the nas with appropriate permissions update active directory to use new h drive break the share on the old server for the users and shared folders once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done assist in the command center conference call to verify the branch teammates access to the h drive and s drive from 30am to 00am daily perform the same activities for the nonbranch teammates working on a branch environment but must be perform before the second notification for the branch is send out company name to responsible for providing technical desktop support for att upgrade project for att wireless stores duties performed include but not limited to installation of ingenico sigcap devices flash peripherals with the latest updates troubleshoot tickets using the remedy application image and configure computers for the 4qt09 rollout inventory 3qt09 equipment to be return to the vendor image and configure managers laptops provide support for the retail stores company name to responsible for the network support of the recruiting team while at the radisson hotel lead the deployment of pc and peripherals once the main building was finish document all inventory for the it manager shipping and receiving of it hardware install all servers that will be utilized in the forest educational background bachelor of science information technology information technology support university of phoenix oct information technology information technology support associate of arts paralegalnetwork engineering southern college paralegalnetwork engineering diploma southern technical institute mcse a net and sec military us army missouri floridamos12b combat engineer combat ready earned various awards for excellent service participated in the relive efforts during hurricane andrew in skills a active directory apollo army com hardware data migration dell email engineer flash hp ibm image intel inventory laptops leadership logging meetings microsoft software access mcse mos outlook sharepoint windows migration nds network attached storage nas nas network attached storage nas network support network networks novel novell netware pdf peripherals personnel processors receiving recruiting reporting retail servers scripts shipping installing software systems analyst desktop support troubleshoot type upgrade vb

project managerinstructional designer summary dependable and resourceful project manager and instructional designer adept at organizing and developing quality courses for both inseat hybrid and online adult learners highlights hypertext markup language html5 camtasia adobe elearning suite to include adobe presenter captivate and dream weaver microsoft office to include powerpoint word excel dropbox video training development xendesktop ec council ilabs vcastle microsoft live meeting adobe connect screenr canvas moodle and blackboard mrds microsoft office sharepoint zoom web conferencing accomplishments continues to developed curriculum for several bachelor and master level courses as well as ncpace training courses completed and earned the following certifications from lyndacom articulate storyline instructional design essentials models of id instructional design essentials storyboarding instructional design essentials working with smes introduction to networking learning management essentials lms fundamentals practical cybersecurity up and running with articulate storyline up and running with canvas experience project managerinstructional designer to current company name city state manage projectscourse development design develop and update inseat and online curriculum materials as well as military cbt course conduct assessment and analysis to identify new development needs and recommends training methods accordingly ensure design of deliverables address the instructional needs of the learners assure curriculum and delivery methods incorporate best practices in adult learning theories work with authors publishersand smes to develop inseat hybrid and online course design courses to comply with both organizational military standards compliance work within design and development processes and standards create storyboards and communicate design ideas design and produce instructional multimedia design and develop instructor lead activities and capstone courses write and edit storyboard scripts for video and learning modules developed learning objectives facilitated content and quality assurance reviews maintained indepth and uptodate knowledge of the related fields of development instructional designer to company name city state designed developed and updated a variety of course content learning solutions for military training support for elearning instructorled training virtual training sessions and selfstudy programs conducted assessment and analysis to identify new development needs and recommends training methods accordingly ensured design of deliverables address the instructional needs of the learners assured training solutions incorporate best practices in adult learning theories worked with content development managers authors and smes to develop military training courses designed courses to comply with both organizational military standards compliance work within design processes and military standards created storyboards and communicated design ideas with multimedia personnel designed and produced facilitator and participant guides designed and produced powerpoint presentations designed and developed instructor lead activities and capstone courses wrote and edited storyboard scripts for video and learning modules developed learning objectives facilitated content and quality assurance reviews maintained indepth and uptodate knowledge of the related fields of development elementary through high school english writing teacher to company name city state taught elementary all core subjects and middle and high school english and writing developed and designed lesson plans and curriculum related to each subject area provided excellent customer service for students and parents maintained ongoing communication with colleagues team members parents and students maintained student records in an exceptionally organized manner created and maintained knowledge of innovating technology she created and maintained web pages for parent and student use middle high school english as a second language esl teacher to company name city state taught middle school english and writing as a second language to nonenglish speaking students developed and designed lesson plans and curricula related to each subject area provided excellent customer service for students and parents while also maintaining ongoing communication between colleagues parents and students maintained student records in an exceptionally organized manner education masters of education curriculum design and instruction specialization in literacy february lesley university city state united states of america curriculum design and instruction specializing in literacy bachelors of arts englishfrench may claflin university city state united states of america english with a minor in french skills •technology orientated •team player leader and excellent collaboration skills •creative and innovating •extensive success in product development •software proficiency – vcastle netlab xendesktop sharepoint eccouncil ilabs •blooms taxonomy •strong attention to detail

editor summary detailoriented and organized accurate and well versed in database management strong organizational technical and analytical skills successfully manages multiple data entry projects at once goes above and beyond given job responsibilities to achieve superior results and maintain companywide data integrity focused on delivering high quality results in a timely manner highlights strong financial administration grant management budget management goal planning business and office administration community outreach team leadership strong problem solver human resources administration workshop and orientation presentations excellent organization skills editing and proofreading microsoft office products pleasant demeanor filing and data archiving customer serviceoriented experience editor sep to current company name － city state oversee layout design and content of featured publications select relevant material for each issue considering cost and benefit generate ideas for feature articles with the writing staff commission work by freelance and inhouse writers manage writing staff and liaise with artists and photographers arrange for copyright permissions raise the profile of the magazine network and recruit for sponsorships ensure staff meets established deadlines bookkeeping specialist jun to oct company name － city state financial administration and oversight of accounts receivable ar and accounts payable ap insurances and contracts monthly recordsplanningreconciliation of all bank accounts daily invoices and primary databases reimbursements and petty cash human resources procedures maintaining updated volunteer database contract revision public relations administratorbookkeeper aug to feb company name － city state manage public outreach recruitment and relations with sponsoringsupporting community programs and events conduct group and individual information meetings assist potential sponsors with goal planning assist in identifying and addressing barriers to complete established goals develop and present goal setting workshops and orientations provide bookkeeping support while managing database and conducting relevant analysis project manager profession opportunity grant for immigrationrefugee recipients apr to jan company name － city state provide resource information for potential students and participants ready for career search coordinate with professional organization and postsecondary education institutions to recruit and attract skilled job seekers for the grant program assist clients in communication with government agencies regarding immigrationrefugee paperwork conduct followup visits with clients assess refugee settlements and submit progress reports supervise and evaluate project staff management of all grantrelated activities including budget and spending projections conduct outreach recruitment and awarding of subcontracts collect direct and develop all relevant grant data conduct career management activities assessment counseling job development and management of support services education bachelor of art russian language and literatureeditingpublic relations krasnodarsky gosudarstvennyi universitet kuban state university － city russia russian language and literatureeditingpublic relations languages bilingual in english and russian skills accounts payable accounts receivable ap bookkeeping budget management excellent communication contracts counseling clients databases editing english feature articles financial goal setting human resources layout and design team leadership managing meetings microsoft officeproducts networking office administration organization skills presentations proofreading publications quickbooks recruitment russian workshops

2nd level assistant store manager operations manager manager sales services manager summary retail operations sales manager clientdriven qualityfocused retail manager with proven track record of top performance retail leader with profound and broad expertise in every aspect of store management critically evaluates and minimizes operational costs in context of store profitability creates and promotes caring customer service program for entire staff coaches every employee toward individual goals establishes retail environment that encourages positive customer experience and promotes realization of sales targets core knowledge and skills retail merchandising recruitment retention operations store planning design team leadership coaching and mentoring profit and loss loss prevention personnel training and development highlights experience to company name city state 2nd level assistant store manager operations manager manager sales services manager to current managed nearly every aspect of store operations trained and developed store staff in customer service techniques monitored and implemented corporate programs in sales shipping and merchandising directed large store team to create a sales environment that consistently met expected sales goals and reduced operating costs managed team of including hourly employees and specialists entrusted with the most complex customer service issues including personal and commercial purchasing accounts assistant store manager to company name city state responsibilities consisted of managing and recording profit loss and key performance indicators communicating with buying office about classifications and styles for product inventory and managing and maintaining all records and documentations including invoices and employee files soft lines manager apparel lead to company name city state responsibilities consisted of constructing visual presentations managing payroll and training of department associates and communicating with vendors and buyers in regards to inventory of product leadership known throughout career as a handson project manager with strong expertise in team management and prioritizing ensured that employees recognized the importance of their contributions to the whole and demonstrated to each one appreciation for the value that he or she delivered to the store overall developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example professional experience continued brenna t walsh page sales profit loss management motivated staff to create a clean enjoyable environment with appropriate product availability trained copy centercashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures controlled profit and loss daily maintained accountability for periodend reporting as inventory captain evaluated inventory and ensured availability of products on shelves conducted store transfers to ensure products in store ran daily reports and did audits to better control inventory levels earned title of special projects captain due to ability to organize and execute largescale department reorganization including refits and retrofits for new products customer service set the standard for impeccable customer service trained all staff to excel in the customer experience turned customer service lapses into positive teachable moments that improved staff perception of need and accountability targeted and achieved weekly customer experience metrics goals of ratings personnel development coordinated training of each employee with corporate training materials coached individuals achieving a promotion rate of one to two levels above original position worked with vendors to develop product training from product sources delivered wellexecuted and helpful annual reviews developed significant reputation as goto source for help on review wording delivery and execution of employee reviews as well as overall operations of the store education high school diploma monroe catholic high school city state associates degree business management university of alaska fairbanks city state business management business management present florida state college of jacksonville city state business management present skills cashier corporate training customer service delivery inventory leadership managing materials merchandising excel office page payroll personnel policies presentations profit profit and loss promotion purchasing recording reporting sales shipping team management

administrative manager professional summary highly skilled bilingual englishspanish and motivated professional seeking a suitable position in your esteemed facility core qualifications report writing human resource knowledge professional demeanor time management ability ability to prioritize selfdirected computer proficiency experience company name june to current administrative manager city state answer multiple phone lines bookkeeping sending and receiving emails faxes copying managed office inventory and placed new supply orders sorting distributing mail it telecoms troubleshooting collections account reconciliation developed and administered department budgets liaised directly with customers to meet needs and maintain satisfaction company name march to september administrative assistant city state answer multiple phone lines handle daily reports sending emailsfaxingcopying making outbound calls to customers ordering office supplies data entry scheduled appointments and maintained master calendar updated employee paperwork and records company name march to july front desk customer service rep city state arranges for customer travel hotel reservations and auto rental tracks aircraft arrival and assures prompt line service arranges for prompt customer debriefing by appropriate technical personnel dispatch information to line service and pilots company name january to january registrar receptionist city state answering telephones register patients verifying insurances enter patients information into computer follow up on unpaid claims within standard billing cycle timeframe file patients document education sanford brown institute medical assistant city state cpr certified skills clinicaladministrative skills phlebotomy ekgs urinalysis vital signs pharmacology clinical asepsis health insurance filing appointment scheduling ms word ms excel ms powerpoint

financial institutions examiner summary wellregarded professional with proven record in analyzing statistical data and financial documents providing comprehensive assessment of overall health of financial institutions meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fastpaced timesensitive environments skilled relationship manager fluent in both english and spanish who is effective in engaging others to progress project goals highlights financial analysis capital market trends financial forecasting risk management expertise budget analysis cash flow analysis application of gaap regulations financial modeling variance trend analysis experience financial institutions examiner mar to jan company name － city state conducted examinations of financial institutions records and operations to verify adherence with relevant laws and regulations including bank secrecy act bsa and antimoney laundering aml rules as subject matter expert conducted training coached team members and compiledreported results while managing stakeholder relations assessed adequacy of assets and liabilities risk management policies and practices including liquidity and sensitivity to market risks and net interest margin level and trends assessed adequacy of institutions lending administrative and underwriting policies and practices borrowers repayment capacity collateral protection collateral valuations legal documentation and allowance for loan and lease losses levels and methodology reviewed and evaluated quality of credits ranging from thousand to million assessing the adequacy of lending practices and level of risks within the lending area of the bank reviewed legal lending documents to determine adequacy of contentstructure covenants and performancecompliance with pertinent terms as well as assessing quality of administrative practices such as disbursements tracking of insurance payment of taxes request of financial information others evaluated the adequacy and strength of financial institutions corporate and capitalization structure as well as business initiatives and future prospects evaluated financial institutions practices the adequacy of internal controls and procedures the general character of management and compliance with consumer protection and safety and soundness standards evaluated adequacy of audit practices and workpapers and performed offsite reviews and analyzed audited financial statements reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund assessed the accuracy of depository institutions financial regulatory reports and evaluated level and trends in financial performance evaluated business impact analysis and risk assessment to determine if residual risk is acceptable reviewed and evaluated the adequacy of the financial institutions bank secrecy act bsaantimoney laundry amloffice of foreign assets control ofac programs as well as information technology it and information security systems assessed compliance with fair lending civil rights laws and regulations and the community reinvestment act participated and evaluated camels components and other specialty areas on examinations of financial depository institutions with total assets ranging from million to billion provided onthejob training to less experienced staff members compiled composed edited or proof read and evaluated comments for inclusion in final report prepared final reports and drafts memos to communicate status of the examinationproject cited and supported apparent contraventions and violations of regulatory guidance when necessary researched and gathered information from a variety of technical and regulatory materials to recommend corrective action and explained verbally and in writing the application of laws regulations and practices covering a technical specialty area assessed depository institutions financial performance strategic plan budget process and contingency funding plans assessed and evaluated adequacy of institutions accounting practices and independent review programs identified incorrect accounting entriesdata entry postings admissions advisor nov to nov company name － city state led recruitment activities and provided support to new and continuing students implemented recruitment plan to achieve budgeted goals each term analyzed past recruitment patternsprojected leads establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met assisted new and continuing students reaching out and providing guidance that helped them progress through programs it specialist intern oct to feb company name － city state provided technical support to all users assisting with virus responseresolution security patches and application needs monitored progress and testing status of new applications serving as bridge between developer and clients to keep stakeholders informed tapped as member of vista and office deployment team researched technical issues and documented solutions for user problems assisted with data analysis to identify appropriate participants for various pilot deployments department administratordental assistant apr to apr company name － city state served as part of dental assisting team for residents in the prosthodontics and general dentistry program handled range of administrative duties for department as department administrator maintained records filed reports and updated operating instructions to ensure compliance with proper procedures analyzed and reported productivity maximize provider credits and estimate fiscal year budget standardized dental treatment rooms establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms known for ability to get things done trained new employees in chair side and administrative duties education master of science accounting and financial management december university college university of maryland accounting and financial management bachelor of science business information systems university of phoenix － city state business information systems skills account analysis reconciliation accounts payableaccounts receivable bank reconciliations business due diligencefinancial reportpreparation general ledger accounting

banking summary highenergy manager successful in building and motivating dynamic teams cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth supervision and training client relations specialist computersavvy multi tasking savvy sound judgment team management calm under pressure meticulous attention to detail experience banking august to current company name store manager august to november company name － city state managed a team of i opened a new store location and assisted in recruiting and training new staff delivered excellent customer service by greeting and assisting each customer developed the departments first incentive performance plan which motivated my team this resulted in a increase in sales my team surpassed revenue goals in four consecutive quarters store manager february to june company name － city state managed a team of completed a series of training sessions to advance from assistant manager to store manager directed and supervised employees engaged in sales inventorytaking and reconciling cash receipts initiated program that standardized employee training and led to increase in customer satisfaction by addressed customer inquiries and resolved complaints education high school diploma federal way senior high school － state united states skills assistantmanager customer satisfaction excellent customer service inventory reconciling recruiting sales employee training

consultant professional summary certified nursing assistant with experience serving chronically ill patients including assisting with daily living activities and household tasks patient and highly compassionate licenses new york state department of health nursing home nurse aide certification program   original certification date current expiration date certification 342285200505e skill highlights understands mobility assistance needs charting expertise reliable transportation trained in grooming and bathing assistance calm and levelheaded under duress medical terminology knowledge professional experience consultant march company name city state provided accurate and appropriate information in response to customer inquiries addressed customer service inquiries in a timely and accurate fashion built customer loyalty by placing followup calls for customers who reported product issues resolved product issues and shared benefits of new technology managed quality communication customer support and product representation for each client answered customers questions and addressed problems and complaints in person and via phone built customer confidence by actively listening to their concerns and giving appropriate feedback cna august to july company name city state observed and documented patient status and reported patient complaints to the nurse completed and submitted clinical documentation in accordance with agency guidelines collected urine and fecal samples assisted with adequate nutrition and fluid intake provided transportation assistance and companionship to clients cleaned and organized patients living quarters positioned residents for comfort and to prevent skin pressure problems assisted with transferring residents in and out of wheelchairs and adaptive equipment tended to patients with chronic illnesses charted daily information on the residents such as mood changes mobility activity eating percentages and daily inputs and outputs recognized and reported abnormalities andor changes in patients health status to nursing staff documented resident records on daily flow sheets assisted with adls provided patients and families with emotional support cna june to january company name city state assisted with adequate nutrition and fluid intake directed patients in prescribed range of motion exercises and in the use of braces or artificial limbscleaned and organized patients living quarters facilitated games and other activities to engage clients positioned residents for comfort and to prevent skin pressure problems assisted with transferring residents in and out of wheelchairs and adaptive equipment assisted with adls administered simple range of motion exercises promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided promoted personal and coworker safety cashier february to august company name city state took necessary steps to meet customer needs and effectively resolve food or service issues recorded customer orders and repeated them back in a clear understandable manner promptly reported complaints to a member of the management team correctly received orders processed payments and responded appropriately to guest concerns served fresh hot food with a smile in a timely manner resolved guest complaints promptly and professionally quickly and efficiently processed payments and made accurate change properly portioned and packaged takeout foods for customers carefully maintained sanitation health and safety standards in all work areas cleaned food preparation areas cooking surfaces and utensils took initiative to find extra tasks when scheduled duties were completed cashier july to march company name city state executed cash transactions quickly and accurately greeted all customers checked out customers and bagged items quickly served shoppers in a prompt courteous and friendly manner gave every customer immediate and undivided attention maintained knowledge of current product locations consistently received a rate of customer satisfaction cashier march to august company name city state upsold additional menu items beverages and desserts to increase restaurant profits took necessary steps to meet customer needs and effectively resolve food or service issues recorded customer orders and repeated them back in a clear understandable manner promptly reported complaints to a member of the management team correctly received orders processed payments and responded appropriately to guest concerns served fresh hot food with a smile in a timely manner communicated clearly and positively with coworkers and managementserved orders to customers at windows counters and tables packaged menu items into bags or trays and placed drink orders into carriersaccurately measured ingredients required for specific food items prepared and served beverages such as coffee tea and fountain drinks mastered point of sale pos computer system for automated order taking carefully maintained sanitation health and safety standards in all work areas education and training cna certificate certified nursing assistant ged rochester educational opportunity center city state united states skills patientfocused care excellent interpersonal skills compassionate and trustworthy caregiver effectively interacts with patients and families

buyer summary over year of end to end experience in worldwide procurement operationsover years of end to end experience with accounts payable and reconciliationgreat team player with the ability to instill and reinforce confidence selfesteem and optimistic attitudeorganized analytic and versatile thinker effective at developing and implementing creative ideas highlights proficient in oracle sap ecc version helios and sun system version msword excel and powerpoint experience buyer january to january company name － city global procurement operations taking care of end to end worldwide procurement operations irrespective of categories implementation execution tracking and documenting the process to keep up with the changes dedicated resource towards categories that are meetings events facilities low dollar office supplies low dollar catalogue purchasing i work directly and closely with the end users and supplier for low dollar purchase catalogue as well as noncatalogue products requisition reviews and approvals critically review the purchase requisitions for my categories and eliminate discrepancies to follow and adhere to approval procedure and audit requirements requisition to po to manage globally req to po creation activity for assigned categories single handed support to global buyers in req to po creation process for preapproved categories supplier information to work with suppliers and end users to set up new suppliers in the vendor maintenance system to review the set up forms and seek approvals from the global buyers for set up pcard payment taking care of the low dollar as well as high dollar payments on procurement card to liaise with the end users global buyers and supplier to facilitate instant payment on pcard being proactive to ensure payments and authorization letters are shared with suppliers reporting generating quarterly dashboards and monthly reports for po spend and expenditure to work upon weekly reports for accounts payable and present the same for management review emails and adhoc activity requests i single handedly manage global procurement emailbox to resolve and execute internal client request and queries accounts payable taking care of emea ap p2p activities in the role i have handled invoice and payment queries from end users and suppliers clearing apc direct debit and trial balance payments senior executive january to january company name handling and guiding team of accounts payable po non po vendors invoice processing reconciliation and payments assign daily activities and task to team members analyse reports including process dashboards team performance reports motivating associates through effective management career development implementation of reporting mechanism consolidating the data and have review with team review and monitor day to day activities of team take monthly one on one discussion with the team members work with the manager to developimplement action plans to achieve desired performance levels coming up with process improvement plans and implementing the same handling amex card and vendor payment process senior executive january to january company name handle end to end ap processing activities accurate reconciliation of supplier statements subject matter expert and contact point between manager and team members handle all regions escalation mail boxes attend weekly conference calls with clients to provide update on the aged invoices handle escalation calls from business units vendors attend weekly conference calls with business units to resolve their issues and raise ap team concerns if any trained new joiners who are successful achievers in ap processing process multicurrency invoices with the correct vat rate for the respective country handle month end reports which include accruals for the open purchase orders and manual accruals for the non po invoices ensure that all the fixed assets purchased are capitalized to the correct business unit with the correct expense codes trained and handled payments and vendor management activities take appropriate action in case of vendor address and bank details updation involved in sending email communications to the global procurement teams to educate them about the legal entity name importance to claim vat prepare journal entries and book urgent invoices in the systems constantly update the clients with the urgent invoices in order to avoid escalations projects carried in sungard automation of reconciliation project on online reconciliation payment status successfully bringing the accounts of dell and hp critical vendors up to date by doing reconciliation handled the project of readdressing of invoices to correct legal entity offsite transition to uk for cross training of reconciliation project and amend of invoice process to uat application transitioned utopia indexing and triaging process from the london office prepared process documentations for the same and trained the rest of the ap team in india shared service centre successfully handled the invoice aging project for uk south africa and uae region prepared global process documentation for accruals end to end activities of ap processing activities handled by the problem solving team awards in sungard received consistent performer for q3 received kudos for doing reconciliation of critical vendor like dell and hp and bringing their accounts up to dates received kudos for handling escalation mail boxes under control and replying within the tat executive january to january company name － city work with purchasing central receiving vendors and leads to resolve the invoicing discrepancies communicate with inventory warehouse receivers on correctingreconciling goods receipt and invoice receipt discrepancies processing of invoices and payment interacting directly with the clients customers ingram warehouse and carriers on regular basis through mail calls and conference calls coming up with process improvement plans and implementing the same leading role in achieving sla ie bonus awards in infosys sport award for delivering the responsibilities on time client appreciation letter for been a team player ramp award for exemplary performance for maintaining quality education master of business administration finance human resource cmr institute of management studies bangalore university － city india finance human resource bachelor of commerce marketing narmada college of science and commerce veer narmada south gujarat university － city india marketing skills accounts payable accruals ad ap automation trial balance book client clients debit dell documentation email fixed assets forms hp indexing inventory processing of invoices invoice processing invoicing legal letters meetings excel mail office powerpoint msword oracle problem solving process improvement procurement purchase requisitions purchasing quality receiving reconciling reporting sap shared service sla i sun team player vendor management

graphic designer and illustrator summary i was raised in a christian home in jacksonville florida i moved to birmingham to attend samford in   skill areas creative relational engaging paintingdrawing graphic design leader athletic team player work experience company name september to current graphic designer and illustrator city state a custom paper company designing primarily wedding correspondence  company name may to august sigma counselor city state company name june to july counselor city state education briarwood fellows program post graduate leadership program city state samford university bachelor of science fine arts city state providence high school may high school diploma city state interests camp kivu christian outdoor camp in durango colorado summer of and worked as cook in kitchen staff counseling teens and leading mountain bike trips nanny bhamcampus involvement younglife leader restoration academy new member coordinator for alpha delta pi connections leader step sing show director random facts i eat organic foods i have a lobstering license avid avett brothers fan skills spanish additional information camp kivu christian outdoor camp in durango colorado summer of and worked as cook in kitchen staff counseling teens and leading mountain bike trips nanny bhamcampus involvement younglife leader restoration academy new member coordinator for alpha delta pi connections leader step sing show director random facts i eat organic foods i have a lobstering license avid avett brothers fan

consultant executive profile visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration focused on employee participation and the well being of each stakeholder skill highlights process improvements financial analysis human resources public relations compliance accountability writing manuals core accomplishments managing businesses two restaurants with employees managers and 8m in sales managing in transition dry stack marina operations during a 20m renovation managing a crisis death on business premise and ensuing osha investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that i initiated managing marketing campaigns conceived multiple pr campaigns that resulted in local and national media coverage professional experience consultant january to current company name － city state helping business owners and managers improve profits and the employee experience using lean principals and disc personality assessment built business on referrals from existing clients primarily business owners in their first ownership venture helped clients manage time money and relationships to improve profits and their shareholders experiences helped transform peoples working lives skills used diplomacy consensus building research patience humility sales morale building and public relations achievements improved foot traffic by reduced spending by reduced accounts receivable by reduced employee frustration and lowered unnecessary employee turnover president general manager january to january company name － city state casual dining restaurant concept with locations employees 8m in annual sales conceived built and operated a restaurant business used principles incorporated at toyota lean manufacturing and cokeacola disc personality assessment to improve profits operations and the customer experience built strategic marketing partnerships with sprint mini usa and radiant systems marketed business through community service marketing through local schools and charities annually skills financial management process development customer loyalty strategic partnership development employee recognition program development on boarding program creation accomplishments public relations projects were featured wall street journal boston globe and ajc improved profits and reduced employee turnover using lean principles and disc personality assessment sold business in business development manager january to january company name － city state sold bank services to local merchants and businesses addressed market verticals by repackaging existing banking products to appeal to specific industry concerns skills customer service prospecting sales relationship maintenance building marketing sales training accomplishments won accurate sales contest best sales of new product for all of southern manhattan sales representative january to january company name － city outside sales representative managed existing business while growing territory by selling medical xray film to new hospitals doctors offices and xray film dealers dealers skills customer service relationship building entertaining clients and selling accomplishments increased territory sales by in first year won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine education certificate six sigma green belt villanova university － city state usa bachelor of arts ba history iona college － city state certifications serve save certified ga insurance licensehealthlife pc disc personality assessment distributor quickbooks pro adviser high ropes course instructor leadership roles xlt atlanta producer volunteer coordinator volunteers catholic charities of atlanta leadership class participant and fund raiser camp twin lakes fund raiser event coordinator high ropes course volunteer sandy springs festival road race chairman leadership sandy springs graduate and board member chef skins game fundraiser for boys and girls clubs board member all saints catholic churchusher lector teacher and mentor to youth ministers sandwich program for the homeless for secondary schools creator and presenter how to get and keep a job one hour program for high school students creator and presenter skills applying lean principles to various businesses writing manuals job descriptions press releases company news letters presenting public speaking grass roots marketing event project management turning chaos into order using resources on hand before spending social media marketing real time marketing

sales executive summary sales and customer service professional with proven record of accomplishment growing client list and maintaining existing clients delivered consistent gains in growth profits and customer satisfaction and retention through expertise in customer relationship management expert troubleshooter innovative problemsolver proactive in ensuring high levels of client satisfaction diverse sales experience selling to businesses in medical and commercial as well as selling to consumers exceptional communication and interpersonal skills talent for quickly establishing rapport cultivating relationships and building loyalty by becoming a trusted customer resource unparalleled commitment to customer retention by providing superior service disciplined independent driven and motivated professional with experience in many industries selling to buyers at all levels both a hunter and a harvester who enjoys prospecting presenting and closing the sale as well as client retention and stellar customer service highlights grew placements with ffcc inc from under a hundred thousand to over two and a half million per month the company had five collectors when i accepted the position and they have well over collectors now fees grew from under per month to over per month started a new company for silent owners in the tri state area and required another employee to assist with servicing the growing client list and the company was later sold and has been sold other times and is in business with many of the initial clients as state chemical company accomplishments i spoke at a yearly even at beckfield college for jenny clem to students about accounts receivable billing and collections i was a member of pahcom and attended monthly and annual events to represent my company and services as well as attended conferences as a vendor and speaker trained new employees in new territories with ffcc inc was responsible for also helping them canvass their territory to ramp up and build the new client list with i c system inc in just under years i became ranked the number representative out of representatives in the united states with ohio truck body i was promoted from inside sales coordinator to outside sales manager within two years of learning the business while working for fyr fyter sales and service i was offered a position to leave the company with a manager to work for them in a new position with a compensation increase and opportunity for growth and advancement with changemed i acquired five of the largest clients for the company within a few months of accepting the position experience sales executive to company name city state sold collection services to provide accounts receivable solutions to physicians in both large and small medical offices hospitals and any other businesses extending credit my goal each day was to prospect for new profitable clients meet daily weekly monthly and yearly goals also responsible for maintaining my existing client base by contacting them on a regular basis explaining and reviewing monthly and yearly reports and asking for additional placements my territory placed of million each month in placements i increased company profits and growth annually and trained reps in new territories and supported them regional account manager to company name city state responsible for new territory in ohio and kentucky selling toxicology laboratory services to physician practices also hired trained and supported staff to place in the practices to work for the laboratory processing specimens the company closed and is under investigation for some billing practices district sales manager to company name city state selling collection service accounts receivable solutions credit reporting instant credit information database management billing service direct mail service and precollect and insurance cure work to physicians and medical facilities my territory included half of the state of ohio and northern kentucky louisville and lexington i also accepted responsibility for neighboring territories when necessary i held a position among the top three during the entire year of this accomplishment kept me in the sales summit club for the entire year i exceeded all goals and strived to be an asset to the company education and training seminars wilson learning system sales training zig ziglar motivation training sandler sales training dale carnegie dare to be different by bob clements international inc how to master the art of selling by tom hopkins international elemental selling by jeffrey gitomer at business marketing services building customer relationships by waste management training team and quality sales training by waste management training team account manager to company name city state responsible for helping new start up billing company acquire new clients in southern ohio and kentucky sold allscripts software with meaningful use allowances sold billing and credentialing services and continued to support the client and their staff this company changed their business plan and layed off outside sales team to grow the business by acquiring failing billing companies who were losing their physician clients to hospital and large physician buyouts education high school diploma required and business suncoast city state united states i was a member of deca which is distributive education clubs of america and i was able to work a part time job for school credits and business experience my positions were managing a golf pro shop of a country club part time and working the late day shift as team leader for a publix bakery department skills inside and outside sales customer service salesforce act and goldmine crm allscripts software outlook practice fusion software appointment setting cold calling presenting closing and client retention database management direct mail insurance marketing reporting and training and support

customer service representative career focus dedicated and skilled cash administrator whoexcels at prioritizing and completing multiple tasks simultaneously committedto delivering high quality results within a timely manner with little to nosupervision energetic organized and professional summary of skills microsoft office excel and powerpoint proficiency quick learner outstanding interpersonal skills issue resolution excellent analytical skills cooperative team member computer proficient extremely organized energetic and organized attention to detail education and coursework associate of applied science paralegal central piedmont community college city state member of national honor society on paralegal lambda epsilon chi  gpa experience customer service data organization policy development reporting technology proficient document organization multitasking inventory management managed cash inventory and office budgeting for supplies for lowes home improvment demonstrated proficiencies in telephone email fax and frontdesk reception within highvolume environment developed and created effective filing system to accelerate paperwork processing developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers maintained status reports to provide management with updated information for customer projects improved office organization by compiling daily budget reports organizational charts and company data reports using advanced veribalance functions handled customers effectively by identifying needs quickly gaining trust approaching complex situations and resolving problems to maximize efficiency work history cash office administration to company name city state aviation electrician to company name city state cashier to company name city state delicatessen to company name city state extracurricular activities lambda epsilon chi may current  experience customer service representative to current company name city state worked as a team member performing cashier duties product assistance and cleaning expressed appreciation and invited customers to return to the store upsold additional menu items beverages and desserts to increase restaurant profits took necessary steps to meet customer needs and effectively resolve food or service issues recorded customer orders and repeated them back in a clear understandable manner aviation electrician to company name city state perform scheduled and unscheduled maintenance on fa18c aircraft electrical systems and related equipment promoted to work center training petty officer april maintain training records for over personnel dedication was key in achieving all available qualifications leading to the selection of plane captain of the quarter consistently volunteer to assist in aircraft maintenance regardless of the difficulty produce quality work with minimal supervision quickly established as a hard charger with the desire to be a productive member of the work center may qualified on two pieces of ground support equipment and two personal qualifications increasing work center readiness capable of success regardless of assignment complexity gained greater responsibility with confidence and motivation displays a keen sense of duty in the acceptance of all assigned responsibilities work well under pressure producing optimal results approach every assignment thoughtfully and with enthusiasm sales associate to company name city state assessed customer needs and responded to questions cleaned and straightened work area issued receipts for purchases and gifts organized register supplies unboxed new merchandise rotated stock to maintain freshness operated cash register with proficiency provided professional and courteous service at all times worked overtime shifts during busy periods sales associate to company name city state greeted all customers delegated tasks to team members to optimize productivity handled products and equipment in accordance with safety and sanitation guidelines fulfilled special order requests including special occasion dinners and party platters safely used knives scales wrappers compactors garbage disposals pallet jack and hand trucks organized and positioned product cases in produce warehouse and walkin cooler served shoppers in a prompt courteous and friendly manner personal information selfmotivated goaloriented professional with a progressive track record dedicated to surpassing missionobjectives visions and goals united states navy aviation electrician skills attention to detail interpersonal skills excel microsoft office powerpoint quick learner

quality assurance advocate summary i have recently completed five years of military service with the united states army during my tenure in the service i have acquired training and experience in a variety of areas including human resources management staff training operations management customer service and personnel administration as you will note from my resume i have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and qualitybased on my diverse experience extensive training and strong work ethic i am confident that i would quickly become a valuable member of your organization it would be my pleasure to meet with you in person to further discuss my qualifications thank you for your time and consideration i look forward to speaking with you by the end of the weeksincerelyjeanette bellamy to obtain a position utilizing my skills to achieve organizational goals highlights troubleshooting proficiency microsoft office expert strong activex troubleshooting skills dhcpdns ethernet and firewall proficient ms office proficiency accomplished with mobile devices proficient in avg printers pc security systems patient and diligent exceptional telephone etiquette experience quality assurance advocate august to current company name － city state time hrsweek audit and report on customer interactions using the current time warner cable quality program utilizing the time warner cable quality database recording platforms and analytics tools perform trend based auditing and data entry calibrate for consistency hold supervisor forums support new hire training via role play and mentoring use of speech analytics to facilitate and monitor trends active in site level events supporting the quality initiative this may include mentoring new hire support recognition events etc signature home advisor may to august company name － city state time hrsweek responsible for providing quality service to customers via phone in account activation maintenance billing problem solving modification enhancement and when required deactivation maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority utilizes a thorough knowledge of billing system functions order entry processes twc marketing strategies and pricing structure twc products and services and troubleshooting of those products and services troubleshoots with twc subscribers who are having difficulty with video and data services utilizing all available diagnostic tools retail sales consultant april to april company name － city state time hrsweek sold all products and services offered by the company met all sales objectives and handle all administrative aspects of the sale including completing customer contracts and warranties pulling products from inventory accepting customer payments and filing the completed orders maintained strong knowledge of all company products accessories pricing plans promotions and service features leasing consultant july to april company name － city state time hrsweek interacted with prospective and current residents to explain the apartment community and its units along with the benefits of the living there to achieve maximum occupancy and net operating income responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the management excellence series assisted with preparing leasing paperwork ie applications lease agreements addenda employment checks credit checks and leasing movein packets collecting and safeguarding of all monies maintaining all resident files and completing of service request forms intern student september to may company name － city state time hrsweek analyzed and resolved both simple and complex computer problems provided effective courteous and timely responses to requests for service maintained confidentiality and integrity of information residing on client systems as well as physical security of those systems integrated clients desktop systems with supported rit systems and servers human resource assistant may to december company name － city state time 40hrsweek conducted either the preenlistment andor the preaccession interview of applicants questioned applicants to obtain andor verify complete data required for entry into the military service acquired training and experience in a variety of areas including human resources management staff training and personnel administration broke down assembled and distributed applicant enlistment record packets for all services determined types of orders and pertinent information from enlistment documents human resource manager november to july company name － city state time 40hrsweek completed five years with the us army gained upperlevel manager status participated in the complete revitalization and overhaul of the us military in general supervised employees inout processing over employee records customer service and employee personnel actions led company to receiving one of the top finance awards in the responsible for database accuracy for more than employee records on a daily basis education bachelor of science business administration computer information systems may north carolina central university － city state business administration computer information systems master of science administration of justice law enforcement organizations march university of phoenix － city state law enforcement organizations associate of applied science computer network systems december itt technical institute － city state computer network systems interests itt technical institute gamma beta phi honor society nccu iota tau chapter of phi beta lambda inc skills administrative army auditing benefits billing billing system cable contracts credit client clients customer service data entry database features filing finance focus forms human resources management inventory marketing strategies mentoring order entry personnel policies pricing problem solving processes quality receiving recording sales servers speech staff training supervisor phone trend troubleshooting video additional information activities itt technical institute gamma beta phi honor society nccu iota tau chapter of phi beta lambda inc

aviation engineer profile innovative electrical engineer specialized in operations managementteamoriented electrical engineer with over four years experience designing developing and testing electronic productsskilled electrical engineer with over years experience refining workflow processes and improving organizational efficiencyexperienced cad drafter with solid knowledge of the practical application of engineering science and technology proven ability to manage multiple projects and meet critical deadlinesdedicated job title with excellent technical analytical and communication skills demonstrated by number years of experience skills training program implementation project management scheduling tools scheduling tools process piping semiconductor machine design structural redline revisions electrical drafting accomplishments testing evaluation and analysis   tested equipment to ensure compliance analyzed data and provided recommendations which resulted in adoption of new costsaving equipment research and development   managed voice communications rd department resulting in three new products on the market and a generation of an excess of 2m in revenues innovative design   developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry speeding up product sorting process by drafting   prepared sheet metal fabrication drawings modifications and commercial specification drawings in compliance with companys drafting standards organizational design   prepared plans and layouts for equipment or system arrangements and space allocation project coordination   provided drafting and project setup support to the communications staff creating initial to final drawings for two light rail engineering projects professional experience company name city aviation engineer to current established and helped in the production line of the auxiliary power unit overhaul facility focused on the following apu units gtcp85lc gtc8570a and t62t mainly used on c hercules and helicopters involved in repair scheme design test cell operational performance drawings manual interpretation tooling equipment improvement and troubleshooting of engine problems both in house and in the field worked on instruction writing reports as well as building document revisions for example quality deficiency reports purchase orders quality reports repair orders engineering reports capital expenditures manual revisions and more developed and optimized tooling manufacturing and ground support equipment reviews for open issues or improvements worked on pt6a t56 and engines mainly in accessory testing and test cell operations designed tooling equipment electrical circuitry and hydraulic systems using catia v5 designed and built testing bench for apu using data acquisition system and measurement devices such as digital readouts pressure gauges and level sensors provided technical support to the accessory shop department engineering department machine shop test cell management and the operations department performed receiving and detailed inspection of incoming parts accessories and engines to the overhaul facility contact john mcintosh vicepresident of engineering mobile company name city intern provided technical support in part design using catia computeraided three dimensional interactive applications for aircraft implementation participated in the improvements of engineering software and designed several components for fuel controls starters coordinators and fuel nozzles for different turboprop engines developed linearization software to help the pretest process of coordinators contact leonardo marcano mobile company name city aerospace engineer to member of the aiaa and the front line team that developed a novel cooling design system for turbine blades throughout this process computational fluid dynamic software starccm and cad were highly implemented to simulate different geometries inside a wind tunnel pressures temperatures velocities among other important physical quantities were analyzed in different geometries this project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency it is not a secret in todays industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement which allow them to cool down the system without harming the performance of the engine also it allows the engine to achieve higher efficiency levels upon this experiment a research paper was written and patented education and training bachelors of science aerospace engineering embryriddle aeronautical university city usa aerospace engineering applied mathematics embryriddle aeronautical university city usa applied mathematics high school degree unidad educativa san nicola city venezuela languages english fluent spanish native french beginner interests us history latin american history universal history baseball soccer basketball table tennis tennis travel politics knowledge transfer speech economy additional information interests us history latin american history universal history baseball soccer basketball table tennis tennis travel politics knowledge transfer speech economy skills c cad capital expenditures catia crm data acquisition english experiment french inspection instruction interpretation maple matlab nastran novel optimization quality receiving research scheme spanish technical support troubleshooting written

chef and restaurant manager summary chef with  years of highly recognized  work in catering and restaurant management in star hotels and leading restaurants specializes in creating menus that attract and retain customers for events and parties looking for a challenging role in culinary management highlights focus on portion and cost control high volume production capability orchestrated a successful profit and loss statement inventory management control servsafe certified utilized systems to successful cost cross training ability successfully implemented front and back of the house training and guideline program  food cost control specialist skillful kitchen staff trainer accomplishments successfully managed a kitchen staff of employees during high volume dinner services for more than125covers each night also have extensive knowledge of catering both on and offsite productions managed front and back of the house with team members grossed over 20k per week in food and beverage sales experience company name city state chef and restaurant manager to upsold additional menu items beverages and desserts to increase restaurant profits upsold additional menu items beverages and desserts to increase restaurant profits provided nutritious safe visually appealing innovative and properly prepared and flavored food consistently tasted smelled and observed all dishes to ensure they were visually appealing and prepared correctly consistently emphasized food quality and specialized baking techniques identified opportunities to increase revenue decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction highly skilled in final plate preparation with authentic presentation consistently emphasized food quality and specialized cooking techniques  company name city state chef and restaurant manager to upsold additional menu items beverages and desserts to increase restaurant profits upsold additional menu items beverages and desserts to increase restaurant profits provided nutritious safe visually appealing innovative and properly prepared and flavored food consistently tasted smelled and observed all dishes to ensure they were visually appealing and prepared correctly consistently emphasized food quality and specialized baking techniques identified opportunities to increase revenue decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction highly skilled in final plate preparation with authentic presentation consistently emphasized food quality and specialized cooking techniques  increased sales by over a twoyear period prepared correspondence accounting and financial documents for analysis company name city state chef and sous chef to systematically tasted and smelled all prepared dishes and observed color texture and garnishes provided courteous and informative customer service in an open kitchen format implemented and supported company initiatives and programs effectively managed and assisted kitchen staff in producing food for banquets catered events and member dining areas ensured smooth kitchen operation by overseeing daily product inventory purchasing and receiving established and maintained open collaborative relationships with the kitchen team conducted daily inspections and maintained food sanitation and kitchen equipment safety reports prepared healthy enjoyable breakfasts and dinners for guests and vips company name city state chef and sous chef to systematically tasted and smelled all prepared dishes and observed color texture and garnishes providedcourteous and informative customer service in an open kitchen format implemented and supported companyinitiatives and programs effectively managed and assisted kitchen staff in producing food for banquetscatered events and member dining areas ensured smooth kitchen operation by overseeing daily productinventory purchasing and receiving established and maintained open collaborative relationships with thekitchen team conducted daily inspections and maintained food sanitation and kitchen equipment safetyreports prepared healthy enjoyable breakfasts and dinners for guests and vips education associate of arts specalized culinary techonolgy pennsylvania culinary institute city state usa attendance achievement award top of class bachelor of science business salem international city state usa business skills account management project management computer proficient

information technology administrator professional profile i am a jack of all trades it guy at one of the premier intellectual property law schools in the world whose job description and responsibilities continue to evolve with the everchanging opportunities that new technology provides extremely selfmotivated detail oriented and organized i thrive most when presented with opportunities to creatively solve new and interesting challenges qualifications systems administration strong verbal and written communication vast help desk experience team leadership network administration extensive knowledge of apple products project management innovative legal experience experience company name city state information technology administrator to current i oversee the purchasing management and maintenance of all infrastructurerelated hardware and software while simultaneously overseeing enduser hardware and software support for a law school with roughly fte facultystaff and students with a roughly pcmac user ratio i work closely with the durham campus all it vendors and our bsc office to develop and manage the it budget including all itrelated service and maintenance contracts while also developing and maintaining it policies as they relate to law school operations and academics duties include managing a host server vmware farm help desk system network monitoring system campuswide physicalbuilding security system id card system printing infrastructure electronic exam system backing up all critical data on the unh law network and administering a plethora of fileservers webservers and web applications including various content management systems i work with system administrators in durham to design and maintain the entire network on the concord campus extensive knowledge installing and supporting various server platforms including windows linux mac os server company name city state associate director of computer services to primary responsibilities included the daytoday support of enduser hardware software and peripherals in a mixed microsoft windows mac os x linux and novell environment while also assisting with the everyday demands of maintaining a rather complex campuswide network that was driven by a predominately cisco infrastructure reported directly to and served as the immediate backup for the director of computer services designed and implemented the first ever wireless network on campus which i administered and upgraded through three different platform changes over the course of thirteen years planned and administered the campus upgrade initiatives from windows to windows xp windows xp to windows and numerous mac os and ios version upgrades after franklin pierce law center integrated with unh i developed the plan for and administered the transition from a predominately novellbased infrastructure to a predominately microsoftbased infrastructure including transitioning our email platform from novell groupwise to microsoft exchange company name city state district computer technician to i supported all enduser related hardware and software demands for the entire school district duties ranged from daytoday troubleshooting to implementing new technologies such as the first ever apple airport wifi network and roaming ibook lab company name city state electricians apprentice to predominately industrial electrical work mostly in a manufacturing setting with some residential work mixed in education bachelor of science exercise and sports sciences colbysawyer college city state usa skills platforms and protocols microsoft windows microsoft windows server microsoft active directory microsoft group policy microsoft office for windows and mac microsoft exchangemac os x mac os x server apple ios android centos suse enterprise server novellnetware novell edirectory novell groupwise novell open enterprise server novell datasyncmobility server novellteaming novell zenworks novell zenworks configuration management adobe acrobat adobe connect pro apacheopenssl iis mysql php html ssl ldap dhcp bind dns tcpip appliances and applications drupal expression engine aerohive bluesocket wireless controller barracuda antispam appliance barracuda web filter barracudaware sonicwall nsa including vpn3com nbx avaya cisco pix cisco network assistant blackberry enterprise server vmware esx vmware fusionpharos uniprint ntop nagios nagiosql icinga cacti realchat mrbs webcalendar vbulletin movable typewordpress mediawiki gallery2 gallery3 simple joomla moodle mailman ems campus ems master calendar virtual ems ccure remedy teamdynamix extensive hardware knowledge and experience especially with apple micron lenovo dell hp laserjets canon mfds and xerox mfds salary history university of new hampshire school of law formerly franklin pierce law center white street concord nh associate director of computer services starting salary ending salary university of new hampshire school of law formerly franklin pierce law center white street concord nh information technology administrator present starting salary ending salary

business account lead executive profile strong service delivery operations management experience with significant exposure to the entire value chain with key contributions in operations framework setup and service delivery onshore account manager for bpo engagements with the responsibility of overseeing delivery across bpo engagements in multiple delivery locations and various work streams as well as responsibility for business development with new and existing clients within bpoa diverse career graph with rich experience in strategy planning service delivery delivery management business analysis leadership solid years of experience in operations and service delivery extensive hands on expertise in bid management solution architect transition expertise in handling transition planning and support adept at implementing transition project plans according to client and business specifications achievements in managing projects resulting in dollar benefits to the company with initiatives involving reengineering of business processes operations and enterprise applications excellent analytical organizational interpersonal skills identification and negotiation for business and technology requirements committed to efficient and accurate management of information systems in a fastpaced deadlinedriven environmentproven ability to translate business needs into technology requirements that supports the companys business objectives and to successfully manage all phases of projects from needs analysis and requirements definition to line of business support function implementation and training results oriented professional recognized for taking on major initiatives and adapting to rapidly changing environment and resolving missioncritical issues to ensure bottomline success skill highlights client relationship management delivery management client engagement structuring and management exceptional people skills internal and external account planning and management financial management sales and solutioning account strategy management transition management quality management core accomplishments revenue growth enabled business growth by creating a successful solution which helped contract extension of 35m usd and additional upsell of 10m usd in fy delivery management managed the contract with the financial estimated and have exceeded the operating margins year on year was promoted as a business account lead due to exceptionable delivery management client value creation managed multiple lean projects and applied leading industry practices to bring 5m usd positive pl impact to the client process improvement further resulted in revenue increase for accenture through increase in productivity escalation management established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships professional experience business account lead february company name city state as a business account lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract activities include managing the pl of the account managing the teams implementing and improving standard processes and tools to drive operational efficiencies and meeting operational and financial commitments developed and managed the outsourcing delivery contract relationships including transition service delivery and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations participated in rfi and rfp responses and enable business case creation for creating a winning solution pl responsibilities for the account and ensuring overall profitability responsible for client relationship management responsible for bpo integration with total acn engagement leadership responsible for negotiation of change requests to cover scope timeline and dependency changes maintain contractual compliance created opportunities to extend accenture bpo business in client account in consultation with client account lead establish formal routines for delivery account reviews with client and client account leadership commercial directors relevant executives in bpo sales team participate in solution design processes work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitors offerings participate in the development of standard costing of new servicescontracts and sign off on commitment to proposed service level agreement slas review and validate specific solution configurationdeal shaping to ensure delivery capability will achieve client expectations work with delivery leadership to signoff on the solutions support sales opportunities and validate expected delivery capability key achievements successfully renegotiated a m usd contract extension m usd sales achieved in last years overall contract margin targets have been over achieved year on year with no adjustments general manager march to january company name city state program managing engagements in fa and legal bpo scope for a nordic and an us client respectively the key object of the fa scope is to perform different activities across towers p2p otc and r2r in which various process are covered like vendor creation invoice processing helpdesk te payment fixed assets reconciliation cash allocation billing cci and so on for the legal client we do data entry which includes functions for their foreclosure legal paper service of process business the functions are data entry case information gathering affidavit entry summons assignment and backend indexing managing overall service delivery end to end for the engagements with a team size of billable agents with team leaders and managers managing overall service delivery for the critical clients with a team size of billable agents with team leaders and managers act as single point of contact in each of the accenture operations organizationsregions to then cascade information out to their respective geographies and vice versa identify and coordinate accenture operations resources as needed for various stages of the program ensure the acn service delivery organization is actively looking to optimize process delivery through leveraging solution functionality ensure that the solution will enable the service delivery organization to deliver against any commitments in their area provide expert input or access to accenture operations smes on regional impacts and needs manage escalated risks and issues in conjunction with the program lead main contact for client relationship management and contract on delivery related scope identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process sign off service acceptance on behalf of the service delivery organization managing the run estimates and budgets for service delivery assessing the service delivery organization impacts and do ability of any proposed or requested solution changes innovation drive andalso scope increase for the deals part of responsibility key deliverable of retention for the practice and all activities pertaining to that working with the hr capability development and all other support groups to enable it occasionally support geo sales teams in defending the service proposals key achievements engagement managed under my leadership was chosen to represent accenture as the best performing outsourcing deal in iaop forum delivered 7m usd pl impact benefit to client resulting in 1m usd revenue addition as a part of gain sharing for accenture worked directly in the sales process of several bpo rfp responses with a win rate of engagements under my leadership had the lowest attrition rates operations lead march to february company name city state project managing the global biostatistics and programming and document technology towers in the clinical research team for a us based pharma client the key objective of this clinical research team is to collect monitor and research assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to fda also managed the data entry and safety review towers in the single case processing team for a us based pharma client the key objective of this pharmacovigilance process is to collect monitor and research assesses and evaluate information from healthcare providers and patients on the adverse effects of medications managing overall service delivery for the critical towers with a team size of of billable agents with team leaders and managers managing overall service delivery for the critical towers with a team size of of billable agents with team leaders and managers key responsibility is to manage the overall service delivery ensuring sla compliance for the single case processing team global biostatistics and programming and document technology towers strategizing to meet the sla targets of the process with the client forecasting hiring requirements and completing the hiring for the process with the line hr planning quarterly and monthly target for the teams in accordance with the process deliverables bi annually performance appraisals of the team leaders and the team members with the central hr dept scheduling of trainings for the team members with the various departments as per the business need maintaining healthy client relations to ensure smooth business flow managing and exceeding quality expectations of the clients and identifying opportunities for process improvements frontending with the client on all process related issues including capacity management and target setting key achievements involved in setting up of the accuracy framework of the aep gbp and doctech processes designing and functionally implementing the metrics management process resulting in productivity and through put increase restructuring the resource level performance management system and reformatting the individual level balance scorecard to make the performance evaluation data driven setting up of the incident management process resulting in month on month reduction of client rework of cases solutioned aggregate safety reporting productivity slas setting up people forums resulting in improvement of ges scores and reduction in attrition created the operation guide document for the processes assistant manager manager august to october company name city state managed a team of agents and team leaders for a b2b order to cash process along with handling a team of agents and team leaders for who were looking after the credit balance project was responsible for ensuring that the slas for cash and aging are met and also to ensure that the cr balance shows month on month reduction my responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly to introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance holding team meetings taking one on one session and sharing the best practices maintaining team statistics leave record training schedule and preparing the performance based strategizing to meet the sla targets of the process with the client forecasting hiring requirements and completing the hiring for the process with the line hr planning quarterly and monthly target for the teams in accordance with the process deliverables bi annually performance appraisals of the team leaders and the team members with the central hr dept scheduling of trainings for the team members with the various departments as per the business need client relations to ensure smooth business flow key achievements was given the zen master award was given rewards points by sr manager for exceptional performance implemented behavior driven input metrics which helped in increase of call productivity of within months streamlined the sla reporting process achieved the highest ever cash collected in the month of december in the year history of the process team leader december to july company name city state the scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks responsible for the teams performance and its a part of my goal to ensure that my teams performance is above or at par with the other teams on similar portfolios as well as ensure that the slas are met conducting briefing and giving explanations to the client on the process performance on biweekly basis had the additional responsibility as a process trainer in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates interacting with the client to discuss the strategy for collections and to raise the monthly invoice weekly scheduling and staffing for team members monthly evaluation of agent productivity and planning rewards and recognition activities sharing daily productivity updates with manager annual appraisals for the team members facilitating recruitment and training for the process streamlining the process as per copc requirement analyzing csat as well as sla metrics and preparing relevant action plans on a team level key achievements was responsible for transitioning the process was given the opportunity to do a second transitioning of the higher delinquency business for the process was selected to be a part of the transition team and pilot the process was always been rated with exceeding expectation rating in quarterly tl reviews senior technician february to december company name city state worked for the second largest isp and software solutions provider in the united states as a senior technician provide technical support to incoming calls provide process training to new hires coaching and mentoring agents maintaining dash board monitoring calls key achievements csat scores of in knowledge and in courtesy in surveys was the all time highest across the floor was twice awarded for making maximum smart transfer up sells got a g5 and p4 rating in the appraisal being the highest process developer july to september company name city state making outbound collection calls taking escalated calls mentoring and on the floor training of new hires updating dashboard briefing new updates sharing best practices key achievements got promoted in months of joining was awarded the star of the month award twice had outstanding and exceeding expectation performances out of aes scores education mba finance mahatma gandhi university state india gold certification operations management isb accenture joint program city india diploma hotel management institute of hotel management city india high school bharatiya vidya mandir city india interests avid follower of soccer and cricket love cooking and watch movies personal information married skills program managementservice managementclient relationship managementsales and solutioning transition managementperformance managementmanaging pl

information technology manageranalyst professional summary innovative and solution focused web development manageranalyst with extensive experience in program and project management detailoriented and skilled in identifying technology needs creating a plan for solving them and leading multiple teams to implement the solutions self motivated strong leader and team player that works hard developing staff  experienced in working in industry and academia skills project management program management process improvement requirements gathering team leader strategic planning resultsoriented effective multitasker data analysis team player team building extensive technology experience work history information technology manageranalyst to current company name – city state analyze the technology needs of the graduate college to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal external or mixed teams tech or nontech teams oversee the management of multiple websites running various software  supervise and manage the composition of the graduate college information technology team focusing on balancing technology skills based on short and long term goals develop staff skills through training as needed collect and report data to various groups across campus as well as to national agencies such as national science foundation national institutes of health and council of graduate schools  led the graduate college it team for over eight years implemented software development lifecycle methodology  appointed to iowa state universitys paperless task force to represent the graduate college elected to the professional and scientific council to represent ps employees led strategic initiates for the graduate college for past three years communication leader between faculty staff and central it proficient in the use and implementation of industry it standards regularly translate detailed program requirements into technical specifications manager to company name – city state assisted with the running of the des moines store largest in district managed employees trained employees to complete their position duties handled cash daily and reconciled accounts web communications manager to company name – city state developed and managed websites and web software related projects while staying within the million budget of the web communications department  directed various development teams of project managers and programmers focusing on internal and external users  created project plans and worked with marketing and executive leadership to gain approval for projects  regularly worked by phone or email to complete projects   led project teams to roll out first company wide intranet while delivering month faster than original timeline developed new corporate website from scratch and then led teams to roll out new website developed trained and implemented corporate web design standards across the company education family financial planning graduate certificate iowa state university city state will be a certified financial planner after completion gpa gpa gpa bs marketing iowa state university city state marketing microsoft front page certified new horizons des moines iaa ccomplishments l rolled out the first company wide intranet for a fortune company l learned two computer languages on my own to better understand the limits of what developers can do l in elected professional and scientific representative l implemented entire electronic thesisdissertation solution at iowa state university l published paper at international academy of technology education and development iated conference empowering departments across the university by using web technologies ­

consultant summary professional dedicated hard worker over years of customer service experience selfmotivated inside sales representative with excellent verbal and written communication skills and strong computer and crm experience customer service professional dedicated to effective team management and customer satisfaction management professional effective at building highly motivated teams as well as leading cross functional teams in a fastpaced environment enthusiastic resourceful high school graduate with academic and professional background ability to establish priorities and meet challenges headon strong project management skills organized independent worker with strong timemanagement skills excellent at juggling multiple tasks and working under pressure skill highlights adobe proficient windows xp proficiency windows expertise proficient in ms office crm expertise dealersocket proficiency l inventory control procedures employee scheduling cash handling accuracy strong communication skills superb sales professional excellent multitasker time management professional experience consultant june to september company name city state help customers select products that best fit their needs complete customer orders professionally on time advise customers of services product of the month inform customer of knowledge on survey and pack plus services pack and ship customer packages sales february to june company name city state maintained accuracy in calculation discounts interest and commissions assist customers in finding vehicle which fits their needs and wants inform customer of all features on vehicles and different trim levels contacted customer per internet request to make appointments and bring them in advise customer of all warranty and service information manager february to january company name city state composed effective accounting reports summarizing accounts payable data balanced monthly general ledger accounts to accurately record cost and month end accruals created daily and weekly cash reports for accounting management supervised invoice processing purchase orders expense reports credit memos and payment transactions supervised employees with following company polices hired and terminated employees sales march to september company name city state identified and qualified customer needs developed sales strategies and negotiated and closed profitable sales with an success rate consistently hit and exceeded sales goals by assisted customers in purchasing a vehicle to fit all needs at affordable rates customer service rep april to february company name city state effectively managed a highvolume of inbound and outbound customer calls addressed and resolved customer product complaints empathetically and professionally defused volatile customer situations calmly and courteously managed customer calls effectively and efficiently in a complex fastpaced and challenging call center environment identified chronic customer issues by creating and maintaining customer complaint log resolved service pricing and technical problems for customers by asking clear and specific questions customer service rep march to may company name city state effectively managed highvolume of inbound and outbound customer calls addressed and resolved customer product complaints empathetically and professionally gathered and verified all required customer information for tracking purposes defused customer situations calmly and courteously identified chronic customer issues by creating and maintaining customer complaint log price team specialist april to march company name city state resolved all customer complaints in a professional manner while prioritizing customer satisfaction priced merchandise stocked shelves and took inventory of suppliescashier handled all customer relations issues in a gracious manner and in accordance with company policies determined customer needs by asking relevant questions and listening actively to the responses swing manager august to april company name city state interviewed job candidates and made staffing decisions verified cash drawers and made bank deposits assigned employees to specific duties to best meet the needs of the store reordered inventory when it dropped below predetermined levels instructed staff on appropriately handling difficult and complicated sales hired trained and evaluated personnel in sales and marketing examined merchandise to verify that it was correctly priced and displayed planned budgets and authorized payments and merchandise returns reported to the distract manager regarding all store and staff issues education high school diploma general education pine ridge high school city state usa references available upon request

business development representative summary experienced customer service professional with extensive skills in growing and exceeding sales in a multi million dollar business operation in the food and beverage industries financial services and heath care industries adaptable and results orientated with a focus on bottom line results and has a proven track record of achieving and exceeding the standards of performance set out for any sales project skilled in utilizing technology as a tool to improve organizational efficiency highlights customer relationship management project management customer retention satisfaction evaluating customer needs team builder training and development business development sales management analysis experience business development representative march to current company name city state achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews preparing and completing action plans for customerservice standards resolving problems completing audits identifying customer service trends and determining system improvements determined customer service requirements by maintaining contact with customers visiting operational environments conducting surveys forming focus groups and analyzing information increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of instore merchandise displays product assortments pricing structures sales allowances rebates and monthly promotions managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client andor customer initiative success successfully raised capital to assist with growth licensed healthcare representative december to march company name city state managed high volume call activity from healthcare providers and cigna clients utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs maintained networkspartnerships with internal and external partners to expedite client processing effectively assessed patient needs and resolved client conflicts utilized technology to expedite client verification documentation service outside sales manager march to december company name city state responsible for the overall development of the north miami territory selling occupational and physical therapy solutions with a focus on primary care specialists and hospital based physicians effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access high volume urban customer base managed administrative functions including daily synchronization of call activity expense reportingperformance trend analysis and sales tracking successfully collaborated with territory partners and contribute to team success developed and maintained networkspartnerships with external community advocacy groups pharmacies manager trainee may to march company name city state responsible for overseeing the daytoday operations of the rental location increased business through forecasting counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level managed team members job performance including counter sales responsible for team member development education mba business administration university of phoenix city state business administration bs psychology florida state university city state psychology skills administrative functions budgeting budget business development competitive contracts contract negotiation client clients documentation senior management expense reporting focus forecasting insurance inventory team building leadership access microsoft office suite microsoft project negotiating networks physical therapy primary care quality quick books reporting safety selling sales strategic strategic planning supply chain management transportation trend

associate teacher accomplishments bachelor of science in management and business the marshall award the barbara hume memorial award coachs award the rev bw pete woodward jr prize coached hunter forward kristen markoe cunyac player of the year experience company name january to january associate teacher city state aintain safe classroom setting while fostering a positive and engaging learning environment m a g develop daily lesson plans for nd rade reason and rhetoric th th teach students weekly vocabulary words and writing techniques using nonfiction articles led and guide students in classroom discussions lead co­curricular programs such as recess lunch and study hall closely monitor the academic and social lives of seventh grade boys company name january to january head coach girls varsity basketball city state anage recruitment and enrollment of prospective students from the new england area new york montreal new jersey m philadelphia maryland chicago virginia and florida develop contacts with feeder schools sports programs coaches and educational consultants act as the athletic liaison for the admission office attend regional and national admission events to attract prospective students and families coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students interview and evaluate prospective students for admission assist in the planning and execution of holderness schools fall open house and spring second visits for over accepted students help manage the holderness social media websites ie facebook twitter youtube assisted in the development and implementation of the strategic plan to increase the number of applicants on a year year and year span developed strategies to attract mission appropriate students collected the documents required necessary to make a decision on applicants assisted in the admission publication assisted in increasing full pay boarding students female applicants freshman applicants and domestic diversity anaged all aspects of the girls basketball program competing in the lakes region league and nepsac new england prep school m athletic council attended regional and national aau tournaments to identify evaluate and recruit student­athletes such as deep south classic commotion by the ocean gym rats etc coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams invited and scheduled scrimmage games among aau programs in order to increase the schools awareness athletically developed scouting reports and game plan of the opposition for student­athletes in order to create successful results collaborated with strength and conditioning coach to develop a health and wellness program performed end of the season evaluations with coaches and players assisted student­ athletes and the college counseling office in the college recruitment process coached skidmore forward migle vilunate a member of the liberty league all­rookie team organized end­of­the­year team dinner and individual awards provided individual skill development program during the season and post­season coordinated travel to and from opposing schools for both teams collaborated with athletic director to manage the teams budget and fundraising initiatives ember of the womens basketball coaches association wbca m company name january to january student assistant coach mens basketball city state conducted comprehensive on and off campus recruiting attended regional tournamentscamp attended games and review film of opponents games develop scouting reports and recommendations assisted in development of daily practice plans to enhance successful learning and performance outcomes supervised student manager and practice players instructed guard play creating performance drills and individualized instruction anaged exchange of game film for non­conference and conference opponents m anaged academic progress of student­athletes as assigned by head coach m anaged outreach to constituents parents fans coaches alumni etc m assisted in coordination of team travel arrangements housing and meals for student­athletes coordinated community service activities between the student­athletes and local community coached three all­league players and one all­rookie team player conducted comprehensive on and off campus recruiting attended regional tournamentscamps attended and scouted opponent games and review film developed scouting reports and recommendations assisted in development of daily practice plans to enhance successful learning and performance outcomes orked with post players creating performance drills and individualized instruction w helped lead thoroughbreds to ­ record and liberty league tournament berth attended and scouted opponent games and reviewed film developed scouting reports and recommendations education skidmore college bachelor of science management and business city state us skidmore college saratoga springs ny may holderness school plymouth nh june concordia university master coaching and athletic administration city state us concordia university irvine ca may master in coaching and athletic administration professional affiliations university of rochester boys basketball camp league commissioner skills games increase recruitment associate budget fundraising health and wellness liaison recruiting arrangements exchange progress team player travel arrangements field operations operations packing program manager purchase orders vouchers coaching award

vice president summary seeking a programproject management position to utilize and expand my talents knowledge and experience experience vice president to current company name city state manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources site strategies divestitures create repeatable reporting processes of data to support current and future projects designed project plan templates for future project managers to board new consumer customers in days or days or less depending on the size of the prospective customer created a document repository for future project managers create and maintain strategic reports for senior management risk management analyst vice president to company name city state managed cross functional and cross business unit projects identify consumer loans in the commercial bank work with the business to ensure coding is correct and taking any necessary steps to have these loans exit develop credit file checklists product specific coding matrices green light memo and other tools to streamline and assist the business in meeting risk requirements participated in writing several chapters for the commercial banking decentralized policies and procedures annual reviews ach facilities gfcids gfpids cagids continuity of business and pse guidelines developed an annual review process for cbtx and worked with the business to bring all loans into compliance developed training on gfcid gfpids and cagids for business and worked closely with rms and rsos to ensure all classifiably managed loans had proper global risk reporting identifications managed derivative facility process for cbtx and then decentralized central region including documentation system input and reporting reengineered the derivative process for all regions in the us local commercial bank updated the coding and programming for the facility data input template for crms managed data quality initiatives for usciti commercial bank ccb systems reengineered the credit authority delegation process for cbtx and later for all regions in the us local commercial bank maintain credit authority delegation database and reporting and documentation for uslcb presently the cob coordinator for risk organizations in texas and california create various monthly risk reports for management project manager vice president to company name city state managed large scale projects over hours of effort and budgets greater than 200k facilitated requirements gathering with business partners and documentation created project documentation following software development life cycle sdlc guidelines liaison between business partners and technology teams reported status updates to senior management for both technology and commercial businesses analyzed and resolved target problems with effective solutions complied with project policy and procedures and use of mystic system wrote compliance initiatives for corporate security policies provided application support for saratoga tcl pcfs2000 stucky davox and nice designed and supported reports in crystal reports business system analyst associate vice president to company name city state researched technology business solutions to increase efficiency and revenues liaison between business partners and technology teams for commercial business lending small business finance public finance and manufactured home finance customers reported and communicated status with senior management managed a conversion project from dos based tcl to windows tcl for commercial lending customer created andor modified numerous crystal reports for commercial lending customer improving efficiency provided support and maintenance for saratoga tcl pcfs t soft laser pro lending and micro soft desktop programs managed and organized moves for business partners analyzed and resolved target problems with effective solutions education bcis degree northlake college city state gpa gpa gpa bcis degree north central texas college city state gpa gpa gpa interests church activities baseball and football spectator gardening community leader volunteer organizations board member and commissioner for lewisville baseball association present casa of denton county advisory board member present lewisville task force founding board member present lewisville independent school district board of trustees present denton county appraisal district board additional information interests church activities baseball and football spectator gardening community leader volunteer organizations board member and commissioner for lewisville baseball association present casa of denton county advisory board member present lewisville task force founding board member present lewisville independent school district board of trustees present denton county appraisal district board skills streamline banking budgets business solutions commercial lending conversion credit crystal reports database documentation dos senior management finance functional laser windows nice policies processes coding programming quality reporting requirements gathering rms sdlc software development strategic tcl

director of finance professional summary senior financial hospitality executive with over twenty years of managerial expertise a proven and passionate leader in achieving goals big picture focus on the essentials to a profitable operation customer service excellence cultivating employee loyalty and financial accountability with the owners interest as priority skills financial reporting us gaap principles fiscal budgeting cash flow analysis individual tax returns federalstate tax preparation peoplesoft and essbase customer relations work history director of finance to current company name – city state prepare monthly financial statements forecasts and annual budgets work in properties with annual revenues up to 39m full responsibility of balance sheet and general ledger member of the executive team providing financial direction yield management strategy and group business analysis lead financial and operations reviews with managers educate newer managers on how to read and interpret financial statements as it relates to their responsibilities establish and maintain all internal controls obtaining best audit review recruit train and mentor personnel currently supervising a staff of associates negotiate contract with third party and hotel partners responsible for hotels local area network and all it related duties duediligence reporting for financing and acquisition preparing any special reports statements and other items as requested special projects increased cash flow with aggressive receivable collections reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost director of finance to company name – city state  prepare monthly financial statements forecasts and annual budgetswork in properties with annual revenues up to 100m full responsibility of balance sheet and general ledgermember of the executive team providing financial direction yield management strategy and group business analysis lead financial and operations reviews with managers educate newer managers on how to read and interpret financial statements as it relates to their responsibilities establish and maintain all internal controls obtaining best audit review recruit train and mentor personnel currently supervising a staff of associates negotiate contract with third party and hotel partners responsible for hotels local area network and all it related duties financial analyst to company name – city state responsible for area forecastingbudgeting program for forty eight properties in the us and caribbean helped created the forecasting and budgeting program for lxr assist as director of finance were required when a position became open responsible for reporting star information for complete company convert hotels purchase into the lxr system in various properties purchase by the company close and assist in the sales of various hotel including golf course operations work closely with senior vice president and president of finance providing critical information of operation and cost director of finance to company name – city prepare monthly financial statements forecasts and annual budgets work in properties with annual revenues ranging from 20mm up to 39m full responsibility of balance sheet and general ledger member of the executive team providing financial direction yield management strategy and group business analysis lead financial and operations reviews with managers educate newer managers on how to read and interpret financial statements as it relates to their responsibilities establish and maintain all internal controls obtaining best audit review recruit train and mentor personnelcurrently supervising a staff ranging from to associates negotiate contract with third party and hotel partners responsible for hotels local area network and all it related duties preparing any special reports statements and other items as requested special projects increased cash flow with aggressive receivable collections reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost properties worked marriott casa marina marriott sawgrass marriott boca raton holiday inn madeira beach holiday inn key west marriott portugal sheraton arlington and several other properties education associate of arts finance mdcc city state finance florida atlantic university city state skills accounting balance sheet budgets budget business analysis cash flow conversion direction duediligence financing financial financial statements general ledger local area network mentor backoffice negotiations personnel pos profit read reporting strategy supervising

bartender server trainer banquet event captain summary seeking a position with a company dedicated to growth as well as acknowledgment of extraordinary effortsachievements i am a results driven individual with a professional work ethic and verifiable sales and sales management experience i possess excellent interpersonal communication and relationshipbuilding skills can listen attentively communicate persuasively and follow through diligently i consider myself a leader striving to achieve continuous success in all facets of business sales and management while simultaneously providing the means for my team to also reach exponential success highlights leadership business development hardworker customer acquisition referralrepeat business generation public speaking objection handling consultative sales team player bilingual accomplishments received deans list or presidents list every academic semester achieved highest sales promotion in the company within months in two new territories awarded to vector marketings presidents club in both the spring summer campaign of see letter or recommendation trained in negotiation and time management increased customer attendance on slowest days at the bar by providing fast friendly and memorable service named employee of the month on multiple occasions field trained new hires offering a model of successful performance conducted interviews for over applicants collaborated with the branch manager to recruit and train a sales force ranked branch office for 2nd summer conference sales push out of roughly offices attended professional conferencesdivisional meetings as a sales representative with members of the corporate staff experience company name city state bartender server trainer banquet event captain to current interacting with guests fellow workers and supervisors in a polite considerate and welcoming manner to make sure all guests have a perfect bar experience trained and prepared new staff members to uphold the standards of a fine dining restaurant and provide guidance throughout their trial of employment uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company supervise service teams for private events by assigning responsibilities among staff members organizing staff to properly follow beo guidelines ensuring the setup of the venue and streamlining communication between guests servers and chefs facilitate company changes by soliciting coworker feedback opening communication with management to improve standards of accountability for staff members and positively influencing private event standards to increase guests satisfaction additional responsibilities handling customer payments maintaining an accurate cash drawer assisting coworkers distributing servers money earned attempting to limit problems and liability related to a guests excessive drinking minimizing waste to control cost and managing inventory company name city state assistant sales manager to office administration work in addition to upholding the structure of advertising and recruiting consistently assisted in hour training seminars and personally directed sales team development programs assisted in conducting a demographic study of new potential territories and selecting an office location to lease conducted minute interviews for qualified applicants and was granted the ultimate decision in terms of their employment assisted in developing and implementing advertising strategies in a multitude of media forms including direct mail web newspaper posters and inhand cardsflyers working in coordination with local colleges in attempts to help students find summer work assisted in hiring and training all sales staff for new branch office location consulted representatives on a weekly basis instilling the importance of time management and goal setting serving as a coach for representatives with little to no experience led sales calls with team members to establish sales and customer retention goals assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings generated monthly and annual sales reports monitored customer preferences to determine focus of sales efforts collaborated with the branch manager to recruit and train a sales force ranked branch office for 2nd summer conference sales push out of roughly offices assisted branch manager in leading office to sell over 110k for the summer campaign surpassing the previous years by consistently sold cutco cutlery around assistant manager duties and stood as a positive influence for sales representatives by continuing to conduct field training company name city state sales representative field sales manager to operate as an independent contractor selling cutco highquality cutlery and culinary products directly to customers on a oneonone inhome professional appointment basis i took part in helping vector marketing sell over million worth of cutco nationwide handled everything directly from initial contact to the close of the sale in addition to followup appointments for servicing emphasized product features based on analysis of customers needs collaborated with colleagues to exchange selling strategies and marketing information scheduled an average of appointments during sales pushes shared product knowledge with customers while making personal recommendations developed own customer referral base by averaging personal recommendations per appointment recognized for ability to quickly establish rapport with customers in turn building a residual recommendation base obtained invitation to presidents club two consecutive campaigns achieved highest sales promotion in the company personal career sales within months while working in two completely new territories field trained new representatives offering a model of successful performance attended professional conferences and divisional meetings all around the east coast with members of the corporate staff over average order closing ratio career cutco sales exceeded company name city state food runner server to i held this position while still attending george mason high school many of my responsibilities are already listed above however a detailed elaboration on my duties as a food runner server is available upon request education bachelor of science neuroscience northern virginia community college city state usa gpa gpa transfer program for george mason university currently enrolled gpa credits completed deans list or presidents list every semester have taken and passed multiple computer competency courses which included learning and mastering the functions of microsoft word powerpoint excel access publisher and onenote also completed a course on web design bachelor of science biology psychology saint petersburg college city state usa gpa gpa transfer program for university of florida gpa deans list every semester coursework in communications and psychology voluntarism study group leader for psychology department high school diploma general with ib studies george mason high school city state usa class of concentration in math and science completed ib math studies awarded college credits completed and received prefect score in ib spanish iv awarded college credits interests i am a fan of good food and wine i am always trying new restaurants all over town some other activities i enjoy are hiking racquetball snowboarding horseback riding and visiting with friends and family i love traveling because i see it as the easiest way to seek growth as an individual i have been fortunate enough to have experienced canada china thailand peru argentina chile spain and germany ideally this list will continue to grow languages bilingual english spanish fluent reading and writing skills other skills include public speaking leadership team building establishing good rapport time management self motivation problem solving ability to analyze sales as well as guest satisfaction and ability to work well with others additional information attached are two letters of recommendations multiple references are available upon request

business development executive summary accomplished sales professional with years of business development and accountmanagement experience in both the private and public sector healthcare education and government adept at managingintense demands of multiple existing customer accounts and cultivates strong customerrelationships highlights negotiation  financial analysis detail oriented  strategic account development relationship selling teamwork accomplishments selected to the staples nac green team successfully grew account base to new customers generated million in new business acquisition recipient of bde all star award closed in furniture for customers new corporate headquarters experience to current business development executive company name － state experience in delivering profitable multiyear national and corporate contracts to companies with employees responsible for businessbuilding and relationshipbuilding expectations through long selling cycles with unique accounts lead entire sales process price negotiation final contract terms and implementation from inception to close of sale create and conduct unique marketing proposal presentations and rfp responses for all staples industry business solution categories supplies facilities technology promotional print and furniture generate new sales opportunities through direct and telephone selling and emails leverage lead generation tools to increase profitability and product presence in the marketplace developed new customer base consisting of accounts averaging dollars in office supplies a year to account manager company name － state responsible for customer acquisition retention and expansion established relationships providing healthcare solutions that fit accounts goals objectives and gpo contract agreements administered all ecommerce training and development to account executive company name － state managed largest corporate accounts in seven states negotiated and executed marketing and advertising promotions met or exceeded all quotas throughout tenure and increased market share in accounts to sales representative company name － state effectively communicated and coordinated execution of the planogram with store management arranged items in favorable positions and areas of the store for optimal sales managed the purchasing process for the entire department education bachelor of science journalism and mass communications kansas state university － city state public relations and marketing skills customer relationship management crm software salesforce office healthcare gpos government and education consortiums

consultant summary media planner and media buyer roles handled in the adverstising industry with a total work experience of years excellent knowledge in the media agency analytical tools like tam television audience measurement irs indian readership survey tgi target group index and google analytics excellent knowledge in microsoft excel powerpoint outlook project and visio have used the tools at work place and academic front prudently basic and working knowledge in sql structured query language core java html sap mm module worked on operating systems like windows windows vista windows xp and apple os x strong interpersonal skills leadership skills listening skills quick learner and team player have a delightful and enlightening experience in working with top clients in fmcg automobile retail ecommerce etc attended several conferences and training programs with seniors highest qualification is mba in international business with dual specialization in marketing and finance currently pursuing masters in management information systems in the us looking forward to switch industry from marketing to technological field focused on database side preferebly highlights java web technologies html css databases mysql database tools sql analytical and data retrieving tools google analytics tam tgi ram irs operating systems windows windows vista windows xp and apple os x accomplishments project title hospital database management system course database design and implementation problem lack of centralized database system paper records management and lack of communication between functional department solution to design a hospital management system and build the database in sql summary the project was related to relational database system and after identifying the departments and hospital unit as a whole at the designing stage er and schema was formulated and in the implementing stage database was built in the most popular rdbms called mysql tools used mysql project title accounts receivable application ara course system analysis and design problem the company was working on an old legacy ibm mainframe system which was costly ad inefficient solution mainframe to distributed environment setup summary new project proposed is to build an accounts receivable application ara which is distributed unlike the rigid and costly ibm mainframe system the distributed ara would be using the j2ee platform which is platform independent java environment a java platform for building and implementing web based enterprise and application likewise a disseminated framework will give flexibility and scalability and cost efficiency methodology generating system request feasibility analysis use cases sequence class package diagrams gui samples tools suggestedused ms visio ms project java jdk business objects mysql red hat linux web logic project title erp implementation for a regional electrical utility company course enterprise resourse planning erp problem the company functional units are not communicating effectively and hence the overall efficieny is falling down solution erp system to make the company integrated across functions summary regional electric utility company is planning to implement erp systems into their organization to make it more robust and integrated methodology in each functional units of organization which is marketing hr finance and supply chain the organizational structure needs to be identified funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly tools suggested sap sd mm fi and hr modules experience to consultant company name the company was an event management company focused in the sports and fitness field based out of bangalore their main client was google and my role was to plan the events and consult the company on marketing related processes job responsibilities managing clients event planning budget design and implement event plans monitor and control event plans consult on advertising and marketing activities manage reports and presentations send weekly and monthly updates attend pitch meetings and presentations to account manager company name to manage clients advertising budget presenting the competition scenario in media perspective suggesting an appropriate media mix and successfully implementing the plan doing a post evaluation for the media plan implemented job responsibilities division of work among the team member according to the brief prepare a work flow report and assigning responsibilties witn deadline competition analysis and target audience profiling according to the campaign need seeking approval for first cut pre media plan from the client regular team meetings and client meetings generating mis reports and weekly updates new client pitching maintaining great relationship with media vendors and clients post evaluation of the campaign and lessons learned company name group m role media buyer to company name to manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client job responsibilities division of work among the team member according to the brief prepare a work flow report and assigning responsibilties witn deadline investment profiling for media mix responsible for first cut media plan rates for planning presenting new media investment oppurtunities to the clients finalising the rates for the media plan and provide savings report to the client new client pitching maintaining great relationship with media vendors and clients post evaluation of the campaign and lessons learned company name mudra role to media planner to manage clients advertising budget presenting the competition scenario in media perspective suggesting an appropriate media mix and successfully implementing the plan doing a post evaluation for the media plan job responsibilities competition analysis and target audience profiling according to the campaign need seeking approval for first cut pre media plan from the client generating mis reports and weekly updates maintaining great relationship with media vendors and clients post evaluation of the campaign and lessons learned education degree mba international business mis management information systems national university gpa gpa international business gpa mis management information systems gitam university gpa gpa gpa hobbies singing socializing working out and travelling skills advertising apple budget css client clients databases database event planning event management google analytics html java managing marketing media plan meetings windows windows windows xp mis mysql new media operating systems os presenting presentations processes ram singing sql vista

claims service manger professional summary serviceoriented manager  who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products  excellent investigation and attention to detail skills  skills property insurance report development critical thinking project planning types number wpm work history to current claims service manger company name – city state to associate claims adjuster company name – city state to casualty auto adjuster ii company name – city state investigates evaluates negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage determine legal liability and equitably settledefend in compliance with all state regulatory requirements works under limited supervision to perform work assignments and problem resolution recognizes life events understands members needs and provides advice in order to deliver appropriate solutions to members accomplishments provides autocasualty claims service via internal channels phoneemailfaxmailother electronic channels to members and thirdparty customers adjusts moderately complex auto claims severity of claims includes soft tissue losses involving neck injury back injury and pipmed pay acquires and applies intermediate knowledge of pc insurance industry products services and processes to include pc insurance policy contracts and coverages and usaa claim handling process and procedures collaborates with team members to resolve issues and to identify appropriate issues for escalation partners andor directs vendors and internal business partners to facilitate claims resolution contributes to business goals performance metrics and effectively uses tools technology supports workload surges andor catastrophe operations as needed to include working significant overtime during designated cats usaa internal catastrophe unit property hurricane katrina hurricane irene super storm sandy to auto adjuster company name – city state investigate adjust and settle complex auto mobile home boat and motorcycle claims maintained diary management for field inspections completed inspection appointments within the cat database triaged damage for proper handling schedule tow appointments and salvage appointments for customers issued payments for proper closing set up hard files for proper documentation and storing to claim representative company name – city state investigate adjust and pay claims in a call center environment consistently provide and demonstrate superior customer service handle and process calls in a detailed and accurate manner complete coverage investigations to ensure proper coverage and limits applied interpret policy information to provide coverage for glass damage take recorded statements adjust and determine liability negotiate with glass shops and vendors in order to obtain a fair and reasonable price to associate claims adjustersettle loss company name – city state to immediate response unit representative company name – city state education current master of science criminal justice sul ross state university city state ba criminal justice sociology our lady of the lake university criminal justice sociology minor in sociology eagle pass high school courses include criminal law criminal investigations theories of criminal justice correctionscrimes against children and adults tort and liabiity bachelor of arts criminal justice our lady of the lake university city state internship medical death investigations bexar county medical examiners office city state assisted the onduty bexar county medical investigator with the collection of information pertaining to scene investigations interview of witnesses physicians police officers and relatives scene photographs and intake photographs for morgue checkin or out evidence collection from scene investigations log and count medications office duties that include faxing medical records police reports answering telephones and delivering reports to the medical examinerunited services automobile association auto claim adjuster ii 1st party injury affiliations student associate member of the association of certified fraud examiners certifications tx casualty and property license skills c call center closing contracts cpt coding criminal justice customer service database documentation email fax faxing insurance iso law legal lexis nexis medical billing access excel mail office outlook express powerpoint works police problem resolution processes fluent in spanish supervision telephones phone additional information johns outstanding client focus has led our usa bank branch to outperform others and surpass annual profit goals henry adams financial manager usa bank

pest control tech summary seeking a position with a warehouse company where i can use my experience as a forklift driver in order to maintain inventories in a good clean environment and to become an asset to your company more than ten years experience experienced forklift operator able to receive cargo into packing area report any overage shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork experience working with lots of different materials ability to implement and perform pms for planned maintenance programs excellent ability to use hand and power tools applicable to the trade ability to read understand and follow safety procedures demonstrated ability to follow oral or written instructions able and capable of lifting 100lbs can withstand extreme hot and cold conditions capable of prolonged physical effort fast problem solver ability to respect deadlines and to efficiently interrelate with other workers of the department highlights shipping and receiving safetyoriented production scheduling resultsoriented exceptional problem solver manufacturing background safety orientation training packing and scanning orders multitasker safetyconscious customerservice focused strong communication skills natural leader valid la drivers license determined basic math skills lifts up to pounds accomplishments used propane forklift to load trailer at warehouse prepared pallets by following prescribed stacking arrangement and properly tagging pallets earned a perfect attendance record for years in a row assembled product containers and crates recorded numbers of units handled and moved using daily production sheets or work tickets packed containers and repack damaged containers attended flight school education high school diploma basics stbernard high school city state experience company name city state pest control tech to current maintained accurate stock records and schedules recommended and helped customers select merchandise based on their needsconfirmed that appropriate changes were made to resolve customers problemsmanaged wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently company name city state warehouseshipping and receiving to supervised material flow storage and global order fulfillment selected products for specific routes according to pick sheets processed customs duties and fees quickly to release international shipments oversaw special orders and afterhours urgent shipping jobs oversaw warehousing and storage practices and housekeeping received incoming shipments and reviewed contents against purchase order for accuracy transported goods from racks shelves and vehicles worked at a rapid pace to meet tight deadlines verified and recorded the count and condition of cargo received company name city state warehousedriver to selected products for specific routes according to pick sheets conducted monthly quarterly and yearly inventories of warehouse stock resolved service issues in a timely manner including coordinating and processing returns retained valid proof of insurance and registration in vehicle at all times maintained records required for compliance with state and federal regulations delivered customer orders to homes and places of business within established time frames interacted with customers and vendors in a friendly and timely manner company name city state warehouseshipping and receiving to maintained accurate stock records and schedules selected products for specific routes according to pick sheets oversaw special orders and afterhours urgent shipping jobs unloaded picked staged and loaded products for shipping conducted monthly quarterly and yearly inventories of warehouse stock reported inventory balances and cycle counts in both the erp and wms systems received incoming shipments and reviewed contents against purchase order for accuracy rotated stock by code and receiving date transported goods from racks shelves and vehicles worked at a rapid pace to meet tight deadlines verified and recorded the count and condition of cargo received banded wrapped packaged and cleaned equipment operated powered lift trucks floor sweepers pallet jacks and forklifts safely with a incident rate used propane forklift to load trailer at warehouse company name city state driverhelper to coordinated daily delivery schedules based on customer schedules peak delivery times and alternate routes obtained and maintained proper delivery authorization and pickup documentation conducted daily dot pretrip inspections according to a set checklist retained valid proof of insurance and registration in vehicle at all times company name city state ao aviation ordanance to effective decisionmaker in highpressure environments managed receipt storage and issue of ammunition processes completed multiple fire prevention safety training practiced and followed all safety regulations and guidelines skills delivery forklifts inventory iso weapons organizing pick receiving safety scanner scanning shipping

finance and operations manager summary dedicated to accurate automated and systematized flow of information analytical accounting and bookkeeping professional with years of bookkeeping experience in preparation analysis and reporting of financial performance proven professional focused on enhanced productivity automation and financial control consistently exceed challenging business objectives demonstrated ability to provide comprehensive support for executivelevel staff proven track record of accurately completing research and reporting to management adept at developing and maintaining detailed pricing strategies profit margin and cost analysis forecasting budgeting and inventory management noted efficiency in collections and maintaining current status of aging reports highly focused and organized in supporting complex deadline driven operations efficient and effective in multitask situations able to prioritize and achieve organizational objectives collaborated with cpas and clevel management highlights microsoft office system quickbooks microsoft windows operating system and salesforce payroll services include trax adp accuchex sure payroll wells fargo and intuit participate in intuits continuing research program conducting case studies with quickbooks software public and private accounting cost accounting budget analysis account reconciliations cashflow report generation accomplishments accounting skills   operated computers programmed with accounting software to record store and analyze information auditing   extensive experience with financial statements audits reviews compilations and audits for governmental organizations a general ledger accounts   maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses and line of credit transactions experience finance and operations manager may to december company name － city state served as the primary financial support to the executive director managing a million budget for a nonprofit organization specializing in early literacy for underserved children prepared monthly financial statements sales tax and payroll records maintained accounts receivable accounts payable records and conducted reconciliations for both credit cards and bank statements audited and reconciled three years of financial data left unresolved from previous accountant reconstructed organizations records for all five bay area regions compiled all supporting documentation in preparation for irs audit and tax filing responsible for placing all orders to vendors forecasting developed strong vendor relations implemented fund accounting to track all restricted funds in both quickbooks and in excel kept track of approximately restricted grants and released funds when necessary collaborated with five regional managers on grant obligations updated and revised the chart of accounts bookkeeping services various bay area locations executed accounts receivable reporting enhancements and reconciliation proceduresmanaged accounting operations accounting close account reporting and reconciliationsperformed debit credit and total accounts on computer spreadsheetsdatabases using specialized accounting softwarereceived recorded and banked cash checks and vouchers as well as reconciled records of bank transactionsprepared financial and regulatory reports required by laws regulations or boards of directorsprepared monthly and annual expense forecasts including any necessary recommended action required to manage costs to achieve budget full charge bookkeeper january to current company name － city state managed accounting operations accounting close account reporting and reconciliationsevaluated accounting requirements during discovery meetings with potential clientsperformed debit credit and total accounts on computer spreadsheetsdatabases using specialized accounting softwarereceived recorded and banked cash checks and vouchers as well as reconciled records of bank transactionsperformed field audits on wide variety of clientele using quick books system senior buyer accounting assistant january to january company name － city state served as highlevel support to general managerproduction manager of manufacturer of packaging products and corrugated displays with over million in annual revenue performed a variety of key vendor relations functions such as pricing strategies improved communication skills and enhanced quality developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings prepared meeting agendas and carefully monitor all action items reduced inventory by through negotiations with our suppliers maintained packaging inventory that resulted in a cost savings of overall created extensive excel forecasting analysis spreadsheets coordinated and managed vendor meetings and internal quality improvement teams iso purchasing leader developed presentations and created excel graphs and reports for meetings coordinated and organized the company picnics and special events education bsba business administration university of phoenix － city state usa business administration bachelors degree skills accounts payable accounts receivable adp bookkeeping budgets budget communication skills credit clientele clients documentation special events filing financials financial financial statements forecasting funds general manager grants graphs inventory iso director managing meetings excel microsoft office microsoft windows negotiations operating system packaging payroll presentations pricing production manager profit purchasing quality quality improvement quickbooks research sales spreadsheets tax vendor relations

business development manager summary extensive and diverse sales business development and management background creative professional with records of increasing revenue and department effectiveness proficient in prioritizing and completing tasks in a timely manner yet flexible to multitask when necessary customer focused with diverse industry experience including security computer sales management psychology nonprofit and retail enjoys learning new programs and processes team player who is attentive to detail and able to work in fast paced environments excellent oral and written communication skills highlights trained in business development accomplished in relationship selling friendly and cheerful ms office proficiency team leadership proven sales track record goaloriented detailoriented exceptional time management analytical problem solver sales management experience business development manager to current company name city state generate new business from cold calling efforts manage advertisement budget maintain key performance measures identify coordinate and participate in client relationshipbuilding activities and meetings assist sales managers with new and preowned sales through writing negotiating and closing sales develop and manage crm tool design social media content and company webpage conduct discovery and needs analysis with each potential client participate and make recommendation in screeninghiring and development of associates sponsorship exhibition account executive to current company name city state research and develop a list of potential sponsors for each mma event develop and maintain relationships with existing and potential sponsorship clients keep precise records of conversations with all clients and sponsors invoice sponsors once agreements have been reached coordinate various services for clients and sponsors assist in preparing promotional material maintain knowledge of mma event timelines and sponsorship deadlines internal operations manager to company name city state manage reconditioning process of all pre owned vehicles resolve customer complaints in a quick and friendly manner handle all internal service tickets sell customers additional service based off recommendations of technician increase service department revenue and profit by in just months develop and share best sales practice throughout service department support sales business office and buyer when needed used car manager to company name city state procure and sell preowned inventory through auction sites 3rd party vendors and physical car auctions appraise customer trade ins assist sales professionals in preowned sales including customer relationship building negotiating and arranging financing increase preowned sales from cars per month to cars per month within months participate and make recommendation in screeninghiring and development of associates business development sales manager to company name city state cold and warm called new and existing accounts per day manage advertisement budget maintain key performance measures contact new and existing customers to discuss how specific products could meet their needs identify coordinate and participate in client relationshipbuilding activities and meetings assist sales managers with new and preowned sales through writing negotiating and closing sales develop and manage crm tool design social media content and company webpage manage online inventory participate and make recommendation in screeninghiring and development of associates internet sales manager to company name city state manage analyze and data mine crm acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers negotiate and close sales manage monthly online advertisement budget manage online inventory forecast ecommerce sales along with planning and implementing changes along the way to maximize sales revenue and profit sales consultant to company name city state identify prospective customers using lead generating methods and performing an average of cold calls per day develop tools to track and monitor personal sales opportunities deals in progress and finish contracts retain and ensure proper handling and care of existing client accounts education master of science degree psychology may argosy university city state bachelor of science integrated marketing communications december winthrop university city state york volunteer richardson animal rescue york sc march fort mill rescue fort mill sc july to august flex mortgage rock hill sc september to december habitat for humanity rock hill sc september to december global at winthrop university rock hill sc september to december military experience air defense artillery to company name air defense artillery earned numerous awards and medals including the army achievement medal college rotc instructor skills account management business development client relations cold calling computer literate computer proficient creative problem solving crm systems customer needs assessment customer satisfaction customer service expense control lead development marketing multitasking management reporting sales ms office html coding cna certificate

staff accountant summary highly analytical and detailoriented professional possessing extensive financial statement background in quality assurance compliance auditing customer service and regulatory requirements thorough knowledge of financial reporting cash and accrual basis accounting fund basis reporting gaap and other accounting standards adapt quickly when new software and systems are installed proficient with quickbooks mas adp condo manager adobe and all microsoft applications software excel in problem solving and strategic planning skills highlights dba quick booksmas sage software microsoft exceladp drive microsoft accesscondo manager microsoft word education bachelor of science accounting may university of north carolina － city state accounting bachelor of science business administration finance may business administration finance experience staff accountant january to october company name － city state performed all month end functions to produce financial statements the functions include reconciliation of the operating and payroll bank accounts recorded sales for the month recorded payroll journals accrued payroll recorded sales tax submitted sales tax to nc department of revenue recorded inventory adjustments and recorded balance sheet month end entries entered all payables and receivables for the franchise locations worked with vendors to resolve any situations that arose reviewed and maintained that all needed franchise document were on file and up to date worked directly with controller on yearend review assembled all requested financial and legal documentation that was put into presentable formats maintained weekly spreadsheet on collected franchise royalties and advertising fees this spreadsheet is used for the yearend audit managed a company that owned and rented out commercial properties of a shopping center to approved businesses responsible for negotiating rent rates for new or renewing tenants writing leases collecting rent cash flow management payables and resolving any tenant complaints or inquires managed a company that was a small farming entity responsible for maintaining cash flow all payables and setting up credit accounts with vendors entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity filed north carolina annual report for all companies managed by cary keisler inc and verified that all were current on their filings staff accountant march to january company name － city state collect daily deposits for newly entered sos as well the balance for any so that has completed once a job status report has been ran interact directly with customers on outstanding deposits and balances due responsible for all po and non po payable entrycoding for all companies work directly with vendors to resolve and discrepancy with payables pull weeklyunpaid bills reports that are used for cash flow projections complete weekly check run for all companies reconcile monthly purchasing american express credit card that ranges from helped facilitate roll of purchasing manager during turnover period from september december responsible for ordering needed materialssupplies for factory production floor worked directly with vp of finance and members of the production floor in collection of data to develop unit valuation this information combined with continued data collection is being used for future bills of materials and job costing staff accountant april to march company name － state lead reconciliation of balance sheet to ensure no discrepancy with general ledger research and resolve any transaction deviating from ordinary operations run project cost reconciliation at month end to ensure all billable expenses are posted to a project this ensures all enries are posted to the correct project and general ledger account this provides billing information as well as the correct bottom line for each project design excel spreadsheet for prepaid employee benefits for eom reconciliation purposes reconcile american express accounts for sdi and battleware accounts responsible for all entry and custodial book keeping of sdis fixed assets for depreciation purposes daily reconciliation sdis operating interest sweep and line of credit accounts for most accurate cash projections responsible for coding and entry of all payables items for sdi and battleware prepare monthly sales and use tax financial management partner july to august company name － city state identified reported tracked and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations performing all monthly bank reconciliations applying all required financial regulations in preparing and delivery of financial statements provided support to clients and other employees via email on implementations software support and financial reporting issues in all aspects of daytoday operations trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning ie quickbooks peachtree and excel transitioning able to perform duties of all departments of accounting including accounts payable accounts receivable legal coordination and transactional audit and review coordinate lien and foreclosure preparations research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental constant analysis of all clients interim financial reports and comparative statements to verify the validity and monitor for inconsistency prepare variance reports and explanations to quickly summarize areas of increased variances in expenses assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings coordinate and prepare materials for audits review and tax returns assist in annual budget preparations prepare billings for all cycles perform all adjusting month end transactions and required gl posting entries required to correct errors or balance discrepancies interests alpha sigma phi officer and chair positions january may vice president social chair greek week delegate livestrong foundation bikeathon skills accounting accounts payable accounts receivable adp advertising ar balance sheet balance bank reconciliations benefits billing billings book keeping budget cash flow projections cash flow controller credit clients data collection delivery documentation email finance financial financial reporting financial statements fixed assets general ledger inventory job costing ledger legal materials meetings microsoft access microsoft excel excel microsoft word negotiating dba payables payroll peachtree processes coding purchasing express quick books quickbooks research sage sales spreadsheet tax software support valuation yearend additional information activities alpha sigma phi officer and chair positions january may vice president social chair greek week delegate livestrong foundation bikeathon

administrative office assistant experience to current administrative office assistant company name － city state provide customer service schedule appointments and additional duties as needed to cheer coach company name － city state foster a culture of sportsmanship teamwork and responsibility to current adjunct faculty company name － city state lecture and communicate effectively with students from diverse backgrounds initiate thoughtprovoking discussions to help students build their critical thinking skills and translate their academic interests into the real world maintain an undergraduate teaching load of courses each semester to include medical terminology womens health stress management human sexuality nutrition concepts personal fitnesswellness student development to current substitute teacher company name － city state adapt to variety of lesson plans to cover subject areas in grades k to fitnesswellness coordinator company name － city state interview hire train schedule and evaluate group fitness instructors maintain and manage fitness rooms and equipment sign off payroll navigate and use class track to provide access to specialty fitness classes organize and maintain employee records and cprfirst aid certifications conduct monthly staff trainings and meetings execute oncampus incentive program fitraiderraiderxcape coordinate and assist with special events ie fitness xtravaganza tech well etc rename and brand fitness program raiderx and x2 develop and manage better u yoga and pilates personal training program collaborate with other departments on campus for various wellness activities amazing spring break race alcohol awareness week etc advise student supervisor for group fitness and special events lead teen raider fitness xperience to intern company name － city state assist with development of group fitness department upon opening of facility order fitness equipment interview hire and train fitness instructors coordinate monthly fitness class schedule organize the bodypump program launch to group fitness instructor company name － city state instruct weekly fitness classes to a variety of ages and levels to group fitness instructor personal trainer company name － city state educate patrons on benefits of healthy living by preparing informationalbulletin boards organize and participate in special events partner yoga survivor challenge fitnesschallenge techs largest boxingaerobicswater aerobics resident hall eventsfitness around the world instruct students and faculty in a variety of fitness classes to include yoga pilates step cardioboxing group weight training abs hilo prepostnatal sculpting circuit training cycling yogilates water fitness ten weeks to health yogafusion nutrition mondays partner yogacouples massage making yoga work in your day serve on evaluation committee assist with the coordination of fitness expo including teaching workshops at expo design exercise programs specific to individual needs perform fitness assessments heart rate blood pressure flexibility and muscular strength cycle ergometer body composition circumference measurements counsel individuals on proper biomechanics and fitness techniques motivate and cultivate healthy lifestyle choices in health and nutrition awareness to lead supervisorfacility supervisor company name － city state provide facility tours and assist facility manager with staff training navigate programs for facility usage and employee records education ms ed health promotion physical education virginia polytechnic institute and state university virginia tech － city state ed health promotion physical education bs human nutrition foods exercise exercise health promotion human nutrition foods exercise exercise health promotion ba interdisciplinary studies political science psychology interdisciplinary studies political science psychology affiliations fitness and wellness professional adept at developing comprehensive fitness and wellness programs and initiatives background in undergraduate health coursesqualificationsimplementation and evaluation of fitness programsinteractive staff training and developmentinterdisciplinary teaching and learningbudget and financial management public relationsevent planning and coordinationfundraising and sponsorship interests president gw carver intermediate sunday school teacher grade south norfolk baptist church volunteer coach chesapeake parks and recreation event coordinator american legion nc post president womens auxiliary nc post skills academic schedule appointments benefits blood pressure cpr critical thinking customer service staff training special events first aid lesson plans medical terminology meetings access payroll stress management supervisor teaching teamwork workshops composition additional information leadership pta president gw carver intermediate sunday school teacher grade south norfolk baptist church volunteer coach chesapeake parks and recreation event coordinator american legion nc post president womens auxiliary nc post

consumer advocate summary to obtain a position that would utilize my strong customer service communication and leadership skills and offer opportunity for continued professional growth and development skills resultsoriented clientfocused quick learner computer proficient filerecords maintenance training and development filerecords maintenance microsoft office experience to current consumer advocate company name － city state assist consumers in signing up for health coverage through multiple health insurance companies assist consumers with accessing their accounts and answering questions regarding their enrollments assist consumers with changes to their account and assist in resolving any payment issues with their account to customer service representative company name － city state answer phones greet clients assisted clients with writing new auto home and marine policies processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients sold auto home marine and renters policies as well as upselling and crossselling additional product lines provided agents with mvrs correspondences filing and processing personal policies provided additional clerical duties as assigned to customer service representative company name － city state answer phones greet clients assisted clients with writing new auto home and marine policies processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients sold auto home marine and renters policies as well as upselling and crossselling additional product lines provided agents with mvrs correspondences filing and processing personal policies provided additional clerical duties as assigned to administrative assistant commercial personal lines csr company name － city state answered phones greet clients prepared marketing materials client presentation folders and commercial policy binders for agents and clients created client data spreadsheets using microsoft excel processed commercial insurance policies including commercial property commercial liability and workers compensation insurance  to field representative company name － city state inspected and photographed commercial and residential properties for major insurance companies identified roof siding foundation electrical and plumbing types as well as identified commercial hazards and liability risk ensured that the insurance risks were acceptable and properly insured worked from a home based office submitting data and reports on a daily basis used cad to estimate accurate square footage and floor plan lay outs contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections achieved and above accuracy rate on submitted reports to personal lines customer service representative company name － city state assisted agents with quoting and issuing new personal lines policies in all markets provided customer insurance assistance over the phone and in person to personal lines clients strong data entry using applied word excel and various online insurance quoting systems to personal lines inside sales agent company name － city state quoted and issue personal lines policies in all markets provided customer assistance over the phone and in person to personal lines clients and vip clients strong data entry using applied word excel and various online insurance quoting systems to underwriting supervisor company name － city state managed a team of twelve or more associates to successfully meet or exceed the centers daily monthly and yearly objectives conducted individual development sessions to evaluate performance determine trends and training issues assisted associates in establishing career goals and achievements established team contest and other motivating events effectively supported both california and nevada underwriters monitored productivity and accuracy of account servicing and maintenance to customer service team lead company name － city state oversaw the processing of member transactions by the customer service associates provided assistance to supervision in the call monitoring process to ensure accuracy and quality service provided assistance to supervision with team daily reports team meetings and other assigned duties provided feedback to supervision on associates performance effectively handled member complaints and escalations to satisfaction provided assistance to supervision in managing the service level by taking inbound calls when warranted performed all the duties of a customer service associate to travel sales associate company name － city state responsible for travel sales to new and existing clients met or exceeded all goals and objectives education and training certificate and licensed in california property and casualty insurance insurance educational association － city state certificate in travel and tourism travel and tourism institute － city state skills client relations multitask management computer proficient including microsoft office project management creative problem solving  customer needs assessment customer satisfaction customer service reports creation  associate supervision clerical skills

exec director of sales consultant strategist executive profile year proven track record in digital mobile and social business development sales leadership experience working with top tier clients and agencies in revenue generation sales team management across retail cpg qsr electronics entertainment among other verticals leading sales teams to exceeding quota and new market expansion skill highlights business development leader sales team management revenue and market expansion selfmotivated leadershipcommunication skills negotiations expert market research and analysis customeroriented core accomplishments sales management and leadership   built and managed sales teams to over 25mm in annual quota achievement business development leadership in business development expertise   spearheaded programs which increased revenues yoy and successfully expanded into new markets and territories professional experience exec director of sales consultant strategist current company name － city state work with clients and agencies to build and implement inmarket strategies and extend revenue streams across digital mobile and social messaging channels drive revenue across retail cpg ecommerce technology and entertainment clients manage and develop gotomarket strategies and positioning to achieve optimal goals build mobile social planning marketing messaging strategies via multiplatform and omnichannel execution also to be executed digitally via live ontheground events develop and strengthen strategic partnerships across disciplines and tech partner organizations advisor strategy business development sales and media marketing strategist current company name － city state drive business development and strategy through sourcing new client relationships develop holistic digital and media strategy through execution across mobile digital companies developing solutions for expansion and new marketplace penetration endeavors manage and develop gotomarket strategies and positioning to achieve optimal goals sales team management regional sales manager company name － city state manage a sales of selling crossscreen digital technology rm solutions across pc mobile video social advanced dynamic ad serving creative services manage over 25mm in annual revenue across the eastern region forecasting budgets managing to goal across the team and through individual account leadership and oversight deliver to goal and drive revenue through media and creative agencies client direct develop key strategic partnerships across disciplines platforms and selling verticals vp senior director of mobile sales and strategy company name － city state manage sales efforts and lead team of account and campaign sales management develop and report revenue growth to clevel management directly to the president and also to the ceo of the organization lead all mobile and tablet strategic executions and manage entire sales process with agencies clients publishers and networks both end clients and media partners manage and solidify top partnerships with agencies for mobile ad serving and rich media develop large book of agencyclient business and grow revenues annually yoy senior director of sales mobile solutions specialist company name － city state present sponsorship sales offerings manage and execute deals with top agencies mediavest mediacom mindshare joule carat media contacts mobext ogilvy bbdo mullen lead the conceptualization implementation of multiplatform campaigns and strategic initiatives for key partners including vh1 bose ikea slim jim ford coke six flags work closely with creative development marketing sales and operations to increase campaign success and optimize for performance build crossplatform revenue forecasting create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines manager eastern sales and business development company name － city state build develop sales territory of top agencies and brands increase revenues for digital content organization exceeding sales goals at develop integrated programs and campaign executions with top tier brands manage entire sales processes successfully closed integrated deals including walmart pg nestle aquapod hp produce and enhance actionable marketing material and product collateral for external industry consumption present to agencies and clients to ensure successful sellthrough crossplatform digital media advertising sales company name － city state work with agencies and clients in advertising across all mtvu online properties and develop agency client relationships in conjunction with cable partners build sponsorship packages across both digital integrations and television offerings develop compelling visual collateral incorporating analytics campaign reporting create and deliver strategic sales plans to secure digital deals across multiple key verticals strategize with upper management and agency buyers on fosteringgrowing top accounts manage crossfunctionally across all departments driving tv platforms all digital sites commercial producer production manger company name － city state work with top madison avenue ad agency to produce tv commercial animatics to be produced as live onair commercials for fortune companies manage entire production process throughout commercial shoots securing crews and production staff vendors and all aspects of pre and physical production education mba management and media communications management finance fordham university graduate school of business gpa gpa gpa bs media communications and film productiondirection syracuse university si newhouse school of public communications gpa gpa gpa media communications and film productiondirection skills sales management business development and strategy client and agency focus creative development ecommerce forecasting leadership managing marketing messaging positioning process driven reporting and analytics

committee member executive profile result driven professional with experience in working with local and state government agencies organized and skilled in financial management customer service conflict resolution eeo matters contract negotiation grant writing and homeland security proficient in government private sector ordinances rules and laws exemplary ability to lead teams in cultivating a productive work atmosphere resource management and meeting externalinternal deadlines ambitious professional offering outstanding presentation communication and crosscultural team management skills highenergy resultsoriented leader with an team player work ethic skill highlights customer relations problem resolution leadershipcommunication skills public relations project management strategic planning contract negotiations performance analysis core accomplishments project management   initiated the brothers keeper program which resulted in a multiyear private and government grant funding human resources   spearheaded new recruitment and training program which increased retention of employees staff development   launched wellreceived program of professional development courses for all staff in conjunction with the commonwealth of pennsylvania municipal police officers training commission professional experience company name january to current committee member city state works to facilitate citizen participation in the planning and implementation of the durham community development block grant program cdbg ensures that decent affordable housing an d city services are provided to most vulnerable communities collaborate with local state and federal officials to create jobs through the expansion and retention of businesses in durham company name august to current correctional officer city state supervise inmates in the close custody death row lock down and mental health housing units and those segregated for administrative or punitive measures instruct inmates in housekeeping and sanitation supervise the issuance of clothing and other personal effects to inmates oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals maintain control and discipline including use of physical restraint and restraining devices prevent the introduction of contraband into the institutionunit company name october to april sr police officerfield training officer fto city state assumed first line supervisor duties for a patrol squad in the presence andor absence of the lieutenant administered and completed performance evaluations reviewed officers reports and daily activity logs for accuracy completeness and essential elements patrolled assigned areas on foot andor by motor vehicle to control traffic prevent andor deter crime and to arrest violators issued warnings andor citations to motor vehicle operators when violations of the commonwealth of pennsylvania motor vehicle laws were observed company name march to july program coordinatorcase manager city state maintained confidentiality in compliance with hippa laws while organizing case records and providing assistance to clients with appropriate documentation worked closely with local and state social services agencies assessed the functional social psychological environmental and financial needs of all clients structured and managed a costeffective comprehensive plan to meet the housing living and social services needs of the client and implemented a short term living plan that would help assist them as they worked towards total independence company name december to march sr mental health case manager city state provided highquality mental health and educational services to children and adolescents with special learning social adjustment dependency and behavioral health needs company name february to august sr police officeranti crimes unit city state initiated drug interdiction and organized crime investigations effected many arrests as a result of my investigations of illegal drug organizations collection of physical and scientific evidence interviewing confidential informants and interrogating suspects which led to confessions company name november to march mental health technician city state reviewed patient charts and treatment history for compliance issues with the joint commission on accreditation of health care organizations jcaho promoted the maximum cognitive social behavior and emotional development in each patient assigned to me in the most expedient and efficient manner company name april to september police officer city state member of the tactical response unit which was responsible for making forcible entries to effect the safe execution of warrants served on the commonwealth of pennsylvania office of attorney general drug elimination task force company name january to march criminal investigator city state initiated several undercover sales and purchases of united states food coupons prepared detailed reports for the united states attorney for the eastern district of pennsylvania for prosecution drafted federal affidavits of probable cause for the us attorney of the eastern district of pennsylvania as a result of my investigations all of the defendants were found guilty for violating the us food stamp act usc education north carolina central university select one master of public administration master of science in information science mpamis city state dual masters degree in public administration information science strategic information management coursework public policy administration economic consequences urban issues in public administration administrative law principles in public administration american government intergovernmental relations human resource management and information systems in organizations kaplan university bs legal studies legal studies city state gpa deans list honorsthe national society of collegiate scholarsrecipient of accelerated scholastic scholars scholarship kaplan university accelerated scholastic scholars academic achievement award charlotte school of law city state coursework torts liability legal writing lawyer practicing lp professional responsibility ethics civil procedure problems in practice united states dept of justice deoxyribonucleic acid dna initiative training forensic dna for officers of the court law legal guide for the forensic expert advanced and emerging dna techniques and technologies dna amplification for forensic analysts communication skills report writing courtroom testimony for forensic analysts crime scene dna basics for forensic analysts dna extraction and quantization for forensic analysts collecting dna evidence at property crime scenes federal bureau of investigation fbi training divisions office of technology research and curriculum development otrcd national intelligence awards bravery commendation valor commendation unit commendation professional affiliations city of durham citizens advisory committee american bar association student member international citycounty management association icma council on legal education opportunity cleo national conference of state legislatures national association for the advancement of colored people naacp the most worshipful prince hall grand lodge of maryland and jurisdiction inc skills team leadership departmental operations leadership time management training and development conflict resolution negotiations

christopher townes summary knowledgeable information technology specialist capable of setting up and optimizing workstations training users and assisting with process improvement implementation in diverse areas familiar with cicso business practices and it standards excellent skills in infrastructure data management and enterprise operations systematic it professional proficient in network project and emergency management able to install hardware patch software and configure internal systems complex problemsolver with topnotch planning and communication strengths history of maintaining equipment updating software and handling network security with an organized and systematic focus strong multitasker with excellent communication and planning abilities effective at configuring user desktops laptops servers and connected devices to work within company and security guidelines successful at coordinating file systems content filters and user accounts proficient information systems technician successful at troubleshooting technical issues and training endusers skilled in problemsolving and solution management comfortable working in teams or individually to maintain and expand technology performance skills routers staff management hardware troubleshooting network administration cisco help desk support cisco switching cisco routers hardware installations learning strategies software updates repairing system testing software operation monitoring problemsolving skills excellent interpersonal skills enduser support repair advanced computer proficiency industry needs awareness contract review proficiency company policy adherence device configuration hardware and software installation technical support hardware updates hardware and software problem diagnosis security protocols security oversight speaking experience information technology specialist city state company name feb to feb created new accounts reset passwords and configured access to servers and file management software for users researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries maintained records logs and lifecycle documentation of work requests mentored other technologists and support professionals to provide professional development and skill enhancement increased overall company performance through improved it uptime and cost reductions coordinated ongoing performance assurance for software applications and automated performance test scripts reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements tested performance functionality and security of network systems individual workstations and peripheral devices devised automation backup and recovery protocols to preserve and safeguard data maintained and controlled server room wireless network and server infrastructure led working groups to develop mitigation strategies and prepare standard operating procedures assessed customer bug reports and enhancement requests and prioritized development to streamline response provided onsite technical support after project implementation and recommended product changes and upgrades to product managers implemented unit and integration testing protocols to consistently deliver high quality functional features with minimal defects authored and distributed training manuals for handheld computers and devices used by staff provided onsite it and av technical support for staff members developed online documentation for common processes for both support staff and endusers kept hardware and software systems current with latest patches and current licenses directed account management and customer training on company technical software and tools for new accounts and new users computer repair technician city state company name jun to feb checked in computers and performed diagnostics for repair updated or installed software for customers to ensure computer efficiency backed up data each evening helping alleviate lost information following malware incident identified hardware issues caused by component failures using approved diagnostic tools upgraded laptopsdesktops improving speed and performance supported employees with advanced troubleshooting on helpdesk tickets built and repaired lenovo computers according to schedule configured computers to network drivers and connected to printers and other peripheral equipment installed appropriate security patches to eliminate security vulnerabilities updated software versions with patches and new installations to close security loopholes and protect users consulted via telephone to understand user problems run through testing scripts and ask probing questions to locate root causes explained technologyrelated details in easytounderstand terms to individuals from all walks of life and in various job positions reviewed current hardware and software configurations and recommended modifications to increase system speed removed malware and viruses from laptops and desktop systems using specialized software observed system functioning and entered commands to test different areas of operations disassembled computer systems to troubleshoot and resolve hardware issues correctional officer city state company name mar to dec detected potential threats and quickly defused conflicts conducted internal security checks to ascertain inmate safety maintained clear and open communications with all facility areas to support efficient and safe operations supervised inmates during daytoday activities maintained correct physical head count at all times informed inmates and visitors of rules safety and security procedures and responsibilities observed and directed inmates during recreation visits telephone and shower time employed deescalation techniques verbal commands and physical and mechanical restraints to address unruly inmates transported inmates to and from personal appointments including medical and dental appointments funerals work details and court hearings maintained records and logs of man hours materials and equipment used monitored daily activities to identify and manage suspicious behavior improper conduct and signs of conflict promoted rehabilitation of offenders and maintained safety of staff and residents received property from incoming inmates provided receipts and inspected items for contraband supervised activities of adolescents in residential setting monitored inmate behavior to prevent crime escape attempts and other dangerous activities instructed inmates on work detail and oversaw worksite transportation maintained appropriate control security and wellbeing over those detained maintained communications with staff and inmate body to maintain safe effective prison environment applied nonviolent response tools and physical restraint during problematic situations inspected cells and conducted random searches of common areas assisted in restraining violent and unruly inmates maintained daily logs of shift activity transported inmates to and from work sites with optimal security procedures education and training some college no degree university of advancing technology city state

engineering manager profile dedicated job title with excellent technical analytical and communication skills demonstrated by number years of experience resultsdriven mechanical engineer with solid product engineering and qa experience skills microsoft office proengineer promechanical solid edge autocad microsoft navision microsoft project moldflow accomplishments project management customer interface project coordination provided drafting and project setup support to the communications staff creating initial to final drawings for two light rail engineering projects met with customers to help design custom entertainment centers china cabinets mantels and kitchen cabinets for residential homes supervised project production efforts to ensure projects were completed to company standards on time and within budget constraints professional experience october to current company name city state engineering manager managed the manufacturing and engineering team supported the manufacturing startup in the us by mentoring and training of production personnel supported the sales team during the project quotation process by providing technical solutions to client request lead times and cost estimates for requests supervised the creation of fixture submission packages for client approval designed fixtures for manufacturing plan and execute all manufacturing projects including the preparation of bom procurement of material preparation of production orders liaised with ul inspector in ensuring that all lighting fixtures comply with underwriters laboratory standards worked with product development and etl intertek to ensure all fixtures are certified per ul standards created fixture sample kits for sales representatives august to october company name city state senior design engineer collaborated with architect and lighting designer in providing cost effective and environmentally friendly lighting solutions for unique architectural condition prepared product concepts and submittal drawings from lighting specifications ceiling plans and details to support sales and marketing as required to meet project timelines designed lighting fixtures that met companys quality and cost evaluated and redesigned existing products for lean manufacturing prepared fabrication drawings for manufacturing and vending including sheet metal design optic design material selection and bills of material preparation supported product management in the preparation of installation instructions and specification sheets supported manufacturing staff during the fabrication and assembly process successfully managed cross functional project team in launching new product line liaised with ul inspector in ensuring that all lighting fixtures comply with underwriters laboratory standards september to august company name city state cad designer analyzed specifications from customer for initial elevator fixture design that will conform to all relevant asme and fire safety codes revised drawings based on customer corrections and updated information from field surveys check fixture design for required components for full functionality and compliance with asme ada local fire codes prepared fabrication drawings for manufacturing and assembly prepared bill of material for production and special material list for vending december to september company name city state design engineer analyzed specifications received from customers for order processing designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using cad software consulted with lighting specifiers in relation to the needs of architects spearheaded the development of new lighting fixtures for unique situations and lighting requirements procured the required raw componentsmaterials for these projects developed prototypes for functional and aesthetic evaluation liaised with the manufacturing department during the production process provided technical support in solving problems that arise during manufacturing collaborated with graphics designer in the production of lighting fixture brochurescatalogs and order processing specification forms prepared cad drawings photo realistic 3d model and technical specifications for the graphics designer education and training new jersey institute of technology city state mechanical engineering master of science mechanical engineering university of guyana city guyana mechanical engineering bachelor of science mechanical engineering work history company name company name skills 3d ada photo architect autocad brochures cad catalogs client edge engineer etl forms functional graphics inspector interpretation lean manufacturing lighting marketing materials material selection mechanical mentoring microsoft office microsoft project navision personnel procurement product development product management quality safety codes sales specification surveys technical support unique

sales service associate summary to secure an accounting position with an organization that will utilize my strong educational background and professional experience while providing stability and opportunity for growth ydriven and selfmotivated investment banker with stellar sales ability and remarkable creativityears of extensive accounting experience success in addressing clients concerns detailoriented efficient and organized with extensive experience in accounting systems manages accounts payable accounts receivable and assist in the preparation of financial statements transactional operations experience with a strong background in wire transfers and ach processing possess strong analytical and problem solving skills with the ability to make a decision excellent written and verbal communication skills trustworthy discreet and ethical complete projects on time and able to handle multitasking proficient with microsoft office package mas and peachtree accounting software banking finance and administrative systems qualified and resourceful financial professional with diverse expertise in private government and corporate investment highlights advanced accounting background financial forecasting risk management expertise financial analysis industrial coverage knowledge industrial coverage knowledge industrial coverage knowledge application of gaap regulations expert in ms office suite accomplishments exceeded sales objectives in achieved top five percentile in monthly sales in december received employee of the year award for asset gathering experience sales service associate to current company name city state perform bank product cross sale which involved cd money market ira debit card new accounts merchant services and referring to investment banker for stocks bonds perform opening and closing accounts handle large currency and deal with all clients inquiries about personal and commercial accounts responsible for receivable records safe box and distribute cash and cash items such as atm cards cashiers check money orders and other negotiable instrument received at the banking center perform wire transfers process stop payments atm card exceptions process deposits and loan payments prepare federal reserve invoice for shipments and cash receivables monitor customer accounts with the company guide lines accurate mortgage loan documentation and review of the records prepared cash settlement daily for the banking center and branch atm responsible for investigating bad checks and returned checks handle customer service inquires via telephone writing correspondence according to the banks police and procedure delivered informational sales presentations to potential investors to build symbiotic client relationships researched banking guidelines and statutory requirements to stay updated on new laws and applicationscollaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance to company name city state collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance delivered informational sales presentations to potential investors to build symbiotic client relationships maintainedresearched banking guidelines and statutory requirements to stay updated on new laws and applications a client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations administrator apar specialist to company name executed financial due diligence and created a valuation model to establish enterprise value and purchase pricedeveloped solid estate and tax code knowledge base through continued research and trainingachieved proper compliance and accurate executive level reportinge companies performed both accounts receivable and accounts payable functions utilized mas peachtree accounting and ms office software programs provide weekly and monthly projections of accounts receivable to the accounting manager preformed advertising to promote a business product and service managed the reconciliation of the company pos system and coordinate a daily deposit performed monthly inventory adjustment report and gross profit report responsible for monthly quarterly and yearly tax preparations and filings extensive verbal written communication with all the medical agencies including medicaid medicare functions including composing signing and releasing routine but somewhat complex correspondence effectively followed up to resolve problems in timely manner card accounting and ecommerce to company name city state achieved proper compliance and accurate executive level reportingcreated release and project plans and established stakeholder expectationssion accountants to ensure validity and accuracy of data prepared bank reconciliation daily worked with the internal online cash load which was imported every morning for all bankof america atms in the united states responsible for remotely located bank of america atms in different parts of us for accurate settlement supervised and audited vendors for the entire cash load that was done by third party security companies skilled at negotiating and investigating atm settlement discrepancy prepared advanced and confidential correspondence managed online banking functions maintained existing automated reference files used to process financial data through the accounting system updated maintained and reported charts of account and vendor list education aas finance may dekalb college city state gpa deans list finance deans listcoursework in finance and business administration computerized accounting specialist training bachelor of science finance university of maryland university college city state midmarket investment banking course associate of applied science finance georgia piedmont technical college city state dekalb gpa gpa gpa skills accounting ecommerce financial financial statements funds gross profit insurance inventory market mas medical billing money ms office negotiating peachtree accounting police pos coding quick supervisor tax telephone written communicationaccounts payable accounts receivable advertising atm bank reconciliation banking bonds cd charts closing clients customer service debit documentation

substitute teacher summary seeking an administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment extensive background in hr generalist affairs including experience in recruitment and retention staff development mediation conflict resolution benefits and compensation highly knowledgeable in hr policies development and legal compliance ability to balance the books and handle finances in a responsible manner effectively developed team building programs including writing personal manuals corporate policies job descriptions and management reports bilingual fluent in spanish and english experience substitute teacher december to may company name － city state prepare classwork based on lesson plans established by the primary teacher demonstrate versatility in methods of instruction by understanding the lesson development plan demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment ability to manage time with teachers and students within the adopting school schedule frequently substituted teachers for eslesol spanish elementary level and special education classes managed to be selected as a paraprofessional for students with special needs genesis tcm corp orlando fl human resources manager january to july prepared and handled assignments for employees by establishing and conducting orientation and training program maintained work structure by updating job requirements and job descriptions for all positions created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates audited workplace ensured employee and management policies and procedures were followed controlling cost and ensuring that they do not exceed budgets updated key human resources metrics including turnover and termination using reporting tools on the hrms database store manager december to july company name － city state managed and administered the entire store which included human resources payroll budget and planning educated and advised employees on group health plans voluntary benefits and k retirement plans fmla fsa pto hipaa and work compensation benefits responsible for interviewing new employees and facilitated new hire orientation direct personnel training and labor relations activities identifying vacancies post open job screen and match applicant with open positions background and reference checks providing leadership management coaching monitoring a direction to the employees to achieve targets maintaining the personal file of the employees updated and keeps tracking of record attendance responding to letters emails and general correspondence providing clerical and administrative support to staff of the human resources department handling employees full and final settlement exit interviews process responsible for preparing and developing loss prevention meetings special assignments xthepanie the club restaurant san juan pr general manager and partner may to january responsible for daily operation and restructuring of tasks throughout the day assisting with daytoday hr related questions provided leadership direction and new strategies process to staff through hands on operational management recruited hired trained and retained high quality select employees developed new strategies to control inventory and reduce inventory shortages planned special events and parties in accordance to the company policies and the clients needs coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule managed and set operating budget followedup on daily operating numbers education the real estate institute trei － city state sales associate frec pre licensing sep bba management may university of turabo ut suagm － city state management ba journalism may universidad del sagrado corazón usc － city state journalism type personal nametype personal name skills administrative support benefits budget and planning budgets budget clerical coaching client clients database direction special events fsa human resources hr instruction inventory labor relations leadership lesson plans letters loss prevention meetings payroll personnel policies pr quality recruiting reporting sales san spanish staffing teacher type

assistant principal summary educational administration assistant principal with years in education and exceptional people skills create and monitor a positive safe school cultural environmentthat ensures growth of both students and staff  inspire motivation to learn skilled at building secure relationships between communities parentsstudents and teachers   core qualifications computer proficiency microsoft office suite adobe indesign adobe photoshop adobe illustrator cad quark xpress prezi goggle share documents mentor experience years mentor experience students and teachers motivating students ​behavior modification learning style assessment building relations goal setting team building problem solver professional experience assistant principal to current company name city state supervise staff coordinate substitute schedule facilitate sub placement supervise and monitor staff attendance assist in staffing highly qualified teachers interview prospective candidates assist principal with developing staff meetings coordinate staff development conduct staff observations and conferences assist principal with team building generate staff warnings supervise and assign staff duties counseling serve as student mentor and counselor when academic problems and personal adjustments arise arrange meetings with guardians to reach solutionsadvise  teachers and parents of counseling referral process  foster student teacher relationships advise staff of implementing classroom management strategies liaison for school counseling services depelchin parent communication regularly meet with parents to discuss student issues and course weakness areas inform parents of school events or school closures liaison for parent teacher conferences student discipline policies and teacher student conferences pto liaison design school newsletters authorize school reaches broadcast communication plan development plan coordinate and supervise after school activities plus clubs  create staff directory create teachers manual ensure district polices and procedures are implemented initiate and supervise at risk student mentor program  supervise plus coordinate award ceremonies athletic events graduations field trips and fundraisers school safety coordinate school wide climate and culture training modules  conduct health and safety meetings supervise health safety coordinate inter department training for crises prevention intervention cpi coordinate building inspections ensure building permits are current i nspect fire extinguishers implement district student discipline policies  procedure generate and implement emergency operations plan conduct monthly fire and safety drills supervise  mandated state required safety training required reporting child abuse art teacher to company name city state art teacher taught art grades collaborated with staff administration and vips volunteer parents to support school events facilitated activities that developed students physical  emotional and social growth fine arts director to company name city state teacher taught art grades fine arts director developed and reviewed fine arts curriculum facilitated training for fine arts teachersmusic and visual arts established  and coordinated professional development for the harmonys fine arts regional and statewide training supervised evaluated and mentor teachers proposed and collaborated with teachers plus administration in devising strategies for school competitions and events international national state and local level ​ sponsored field trips national and international traveled with students and staff internationally and chaperoned students turkey germany france and holland ​ assisted with grant writing ​ prepared recommendations for students plus staff ​ initiated  and implemented fundraisers  ​ guided 12th grade students as an adviser ​ sponsored after school art clubs managed school wide festivals in addition to multicultural events education and training educational administration prairie view a m university city state us member of the texas a m university system prairie view texas masters of education – educational administration educational leadership and counseling graduated summa cum laude  gpa bachelor of science industrial design technology wentworth institute of technology city state us wentworth institute of technology  boston massachusetts bachelor of science industrial design technology mechanical engineering technology womens technical institute city state us associates of applied sciencemechanical engineering technology womens technical institute  boston massachusetts mechanical and electrical drafting certificate mechanical and electrical drafting cad certifications principal certificationmid management  artec  technology applicationsec teacherhighly qualified  teen leadership communication application gifted talented  certificate of recognition for exemplary contribution to harmony certificate mechanical and electrical drafting cad community involvement world refugee day june developed and implemented fine arts activities  assisted with houston community muraldenver harbor park sponsored by museum of fine arts houstonmfah state vase monitor presenter and judge affiliations counselingacademic and professional honor society internationalchi sigma iota         americanfederations of teachers union aft   museumof fine arts houston mfah  texasart education association taea industrialdesigners society of america idsa   presentations professional presentations ​ regional visual arts scholasticevents vase judge  interviewer regional texas state jr vasecompetition interviewed middle and high school  art participants and judged their contendingart work to be considered for the state vase completion       regionalvase monitor state vase presenter art presentationdemonstration ebru turkishmarbling demonstrated turkish marbling arttechniques to hundreds of texas state art student participantscompetitors atthe university of houston –clear lake   leadership conference theeconomic security crisis of black womenmay  topicbanking investing and entrepreneurships presented how to startand maintain a minority owned small business skills fundraising multi task management mentoring community relations creative problem solving

project construction manager professional summary motivated construction manager highly effective at finding the best methods possible to complete exceptional construction projects strong knowledge of civil engineering principles and concepts construction manager with number years leading teams of general contractors and laborers on large scale residential and commercial construction projects skills excellent customer relations subcontractor management knowledgeable in construction safety fluent in arabicenglish work history project construction manager to current company name – city reviewed plans and specs during the schematic design of preconstruction coordinated utility service providers according to project schedules conducted weekly production and operations contractor meetings which facilitated stronger communication and the ability to resolve critical issues performed regular job site observations to provide direction for all general contractor personnel reported to the vice president of production on conformance with the contract schedule conducted all critical preinstallation conferences with general contractors subcontractors consultants and manufacturers representatives digitally archived weekly progress and technical knowledge base photographs of all assigned projects prepared and followed through on all required punch lists assisted the vice president of production in the review approval and archiving of all closeout documents determined the project schedule which included the sequence of all construction activities provided safety kits to all construction personnel which complied with safety protocols for the job site prepared regular interval progress reports offered technical assistance to service providers reported the quality of performance on site to all site construction managers conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions guided and directed thirdparty inspectors through project construction commissioning and closeout avoided construction delays by efficiently following through with all site inspections in a timely manner supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems implemented systems to improve process efficiency and reduce the project duration scheduled all contractors and materials deliveries trained and promoted continued education for all onsite crew members construction management for various types of npcc projects onshore offshore ie storage tanks oil pipelines steel structures cw piping systems platforms jackets bridges flares etc construction project and site engineer for large ccic onshore construction projects uae company name projects executed were for abu dhabi marine operating company admaopco abu dhabi company for oil operations adco abu dhabi gas industries limited gasco abu dhabi oil refining company takreer zakum development company zadco abu dhabi gas liquefaction company limited adgas saudi aramco total qatar petroleum qp shell maersk oil oxyqatar and oil natural gas corporation ltd india ongc responsibilities reporting to both the project management and the yards management on technical quality hse and resources issues oversee the completion of fabrication erection works in accordance with contract specification project planning schedules and approved method statements construction drawingscultists and in accordance with npcc and clients hse standards coordinate different areas disciplines activities such as piping ei structures piping prefabrication and erection activities painting pressure vessel qaqc inspectors and subcontractors coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed enforce safety rules as per the approved hse procedures at site liaise and lead the rigging section for the performance of major lifts loadouts for the projects handled and provide technical support and guidance as necessary control product quality and maintain high standards assure that only approved welders and approved procedures for the specific project are utilized coordinate with client representatives on all matters related to the project activities overseeing piping steel structure fabrication and erection activities for simultaneous multiple projects raise lessons learnt reports and conduct risk assessment studies and ensure their implementation on applicable site activities prepare construction methods and procedures as required projects executed epc works for satah full field development project at zirku island zadco epc of flexible pipeline associated works at zirku island zadco epc of new main oil line at zirku island zadco education bachelor of arts petroleum engineering university of miskolc city gpa building construction trades certificate industrial design coursework accomplishments ongc b field development project ongc india ogdiii upstream project at bab adco al shaheen field development project maersk oil qatar ogdiii condensate storage tanks project at ruwais takreer refurbishment of storage tank tja7 tja18 and miscellaneous works at jebel dhanna terminal adco north east bab phase development project adco major overhaul of cos tank at das island admaopco major overhaul of cos tanks at das island admaopco new single point mooring loading facilities tb at das island admaopco marjan topsides platforms jackets and living quarters saudi aramco fabrication of wellheads in isdn field with all associated subsea pipelines multi service umbilical oxyqatar zakum crestal gas injection project admaopco al khalij northern area field development project total bh whj topsides pipelines spurlines and tieins qp us wht reinstatement project admaopco soroosh nowrooz integrated development project shell offshore khuff gas development project admaopco replacement of damaged boat landing admaopco new additional manifolds at asab buhasa adco mayjan project construction engineer consolidated contractors intl company ccic projects executed were for abu dhabi company for oil operations adco abu dhabi gas industries limited gasco abu dhabi oil refining company takreer abu dhabi gas company atheer and qatar petroleum qp responsibilities coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed enforce safety rules as per the approved hse procedures ensuring that quality aspects of the projects are fulfilled properly coordinating with client representatives on all project related aspects overseeing piping steel structure fabrication and erection activities projects executed onshore gas development project phase ii uae raslaffan onshore lng project qatar qatar gas onshore lng project qatar upgrading of khatiya north and south degassing station qatar training courses attended professional project management programpmp october to november cambridge educational institute abu dhabi affiliations member of the jordanian engineering association skills bridges c client clients directing engineer works natural gas oil painting project management project planning quality qa reporting risk assessment safety shell specification technical support additional information personal information nationality jordan date of birth june marital status married number of dependents

hr coordinator summary motivated professional seeking a career in outsides sales  selfstarting driven persuasive and positive attitude is sure to be an asset to any company  trilingual english spanish and french exceptional listening skills and customer focused attitude has proven to have profitable outcomes highlights sales strong lead development skills goaloriented persuasive communication expertise multitask management project management payroll system expertise creative problem solving staff developmenttraining client relations internal auditing reporting business development hris expertise accomplishments top seller in several contests consistently surpassed sales dollar quota  experience hr coordinator january to current company name － city state review federal and state laws to confirm and enforce company compliance for offices maintain all i records address inquires from employees and management regarding newhire activity and ongoing employee relation issues work with seniorlevel management to create fair and consistent hr policies and procedures create and manage more than confidential personnel records run the semimonthly payroll process process all salary changes stemming from merit increases promotions bonuses and pay adjustments successfully led key implementation for time and attendance onboarding and core payroll systems which led to reduction of overall cost and time lead yearly open enrollment training sessions with employees on benefit program updates work with outside vendors to enhance employee programs support employees at all levels including executive leadership conduct all new hire orientation and ensure all proper paperwork is complete create monthly and weekly headcount reports for executives arrange all travel itineraries for candidates and new hires manage and maintain all time and attendance records hris administrator enter all payroll maintenance provide onsite training event coordinator expatriate liaison ceate yearly compensation spreadsheets for executive review communicate effectively with employees through email and intranet announcements maintain company congratulatory gift programs and dinners and much more server october to january company name － city state coordinated ticket times with executive chef managed multiple tables and guest interactions delivered star quality dining experiences ensured guest satisfaction accross multiple parties delegated critical tasks to expos and bussers maintained a professional attitude in highpressure situations trained dozens of waiters and waitresses in essential serving skills averaged between tips based on sales server july to october company name － city state coordinated ticket times with executive chef managed multiple tables and guest interactions delivered star quality dining experiences ensured guest satisfaction accross multiple parties delegated critical tasks to expos and bussers maintained a professional attitude in highpressure situations trained dozens of waiters and waitresses in essential serving skills averaged between tips based on sales instructor august to august company name － city state instructed two first year university french classes created and administered all assignments and exams recorded grades using blackboard system led study groups to achieve maximum results all students successfully completed the course with c or above recommended to instruct a two course prep my second year recommended to instruct a second level summer school course required to take three graduate courses in conjunction with instructing two courses held at least six office hours per week education bachelor of arts business translationfrench northern illinois university － city state gpa gpa business translationfrench skills carl henry modern sales training clientfocused effective communication skills event management leadership microsoft office proficient self starter troubleshooting problem solving organized detail oriented sensitive to customer needs ultimate software payroll and hris expertise kronos time and attendance expertise paychex proficient nettime proficient

assistant banking center manager executive summary resultsfocused management professional offering years of progressive leadership experience transforms highpotential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success core qualifications microsoft certified wpm toprated sales performer training and development experience using various corporate software systems hummingbird cnet touch pointe etc proficient in eautomate digital software proficiency with microsoft office suite and webbased reporting tools budget development operations management crossfunctional team management staff training skilled negotiator sound judgment computersavvy calm under pressure complex problem solving top performer in sales loans and operations platinum loan award nmls certified skills detailoriented excellent problem solving skills and extensive social media marketing experience resultsoriented with the ability to lead organizations to successful product launches and higher revenues expertise in developing client relations excel at interfacing with others at all levels to ensure organizational goals are attained proactive approach has resulted in capturing numerous accounts and expanding client base possess excellent interpersonal analytical and organizational skills excel within highly competitive environments where leadership skills are the keys to success creative with broadbased background in highly competitive and dynamic organizations recognized as a decisive leader and excellent team player account maintenance business recovery and sustainability operations analysis procedure and process review and development automate banking budget development business development c coaching cold calling excellent communication credit analysis clientele customer servicemarketing mergers microsoft certified microsoft office suite fast learner reporting retail risk analysis selling sales strategic alliances professional experience company name city state assistant banking center manager to current financial reporting bank reconciliations knowledge of commercial law negotiation skills complex problem solving skills needs assessments creative design strategic planning sales and marketing increased annual gross sales by developed direct mass mailings which resulted in growth of customer base sales and promotion achieved status as one of the top performers in the region assisted in planning and executing promotional events client interface managed accounting close accounts payable and financial reporting for multiple clients profile management position accountable for soliciting business accounts and developing strategic alliances with clientele develop tactics to increase assets and profitability within a territory develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth counsel individuals and corporate clients with regard to investment opportunities risk analysis and monetary returns crosssell banking services and products to clientele participate in community events to position the bank as a leader within the territory manage staff and compliance throughout banking center coach staff in profile management compliance balancing prepare for quarterly audits highlights excellent communication skills fast learner and excellent training skills obtaining loans personal home equity vehicle commercial and small business crossselling personal and business accounts including investments cold calling on site visits to local business manages all staff follows hr and corresponding governance managed banking center during mergers and acquisition multitask handled risk and operations achieving beyond expected quota each quarter company name city state sr financial banker to profile management position accountable for soliciting business accounts and developing strategic alliances with clientele develop tactics to increase assets and profitability within a territory develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth counsel individuals and corporate clients with regard to investment opportunities risk analysis and monetary returns crosssell banking services and products to clientele participate in community events to position the bank as a leader within the territory highlights excellent communication skills fast learner and excellent training skills obtaining loans personal home equity vehicle commercial and small business crossselling personal and business accounts including investments cold calling on site visits to local business achieving beyond expected quota each quarter company name state sr financial service rep to directed daily operations for retail banking including branch sales business development customer service and credit analysis managed a staff of customer service representatives and tellers analyzed financial statements and pertinent information to determine creditworthiness of prospective customers counseled corporate clients and high networth individuals with regard to their borrowing needs highlights joined bbva compass as a parttime teller promoted to senior teller and then sr financial rep within years transferred to capital one na to further my career in banking education bachelor business finance hr management university of houston downtown city state associates houston community college affiliations leadership development programcomerica bank junior achievement red cross march of dimes breast cancer awareness prior chamber member

public relations account coordinator summary public relations professional possessing excellent project management leadership and event planning skills with a strong background in brand building public relations highlights relationship building expert deadlinedriven exceptional writer exceptional multitasker proficient in adobe creative suite organized and efficient wordpress proficient in adobe creative suite experience public relations account coordinator jan to current company name － city state create brand pitch letters and press releases for distribution solidified top tier placement for brands such as fox friends usa today yahoo aol and daily finance social media brand manager casting manager fulfilling multiple media requests such as abc nightline production manager for multiple video projects and events organize and maintain all press hits identified brand needs through market research and analysis create lists for distribution via vocus and cision account coordinator mar to jan company name － city state organized production of north american hairstyling awards a red carpet event with giuliana and bill rancic and charged with assisting in all aspects of event planning for major highprofile promotional events provide account management services on a range of beautyoriented accounts including ecry ny pixi beauty ny streets beauty collection beauty addicts and cosmoprof north america solidify toptier online placements for clients and develop media lists and press kits draft pitch letters and organize editorial calendars coordinate mailings and send products and press information to publications entrusted with management of clients social media accounts public relations intern oct to may company name － city state charged with building press books for clients media hits and with creating event press releases for use in driving additional traffic to client sites and businesses oversaw threepart red carpet event with nicky hilton when she hosted at chateau nightclub and created detailed writeup of event for clients blog managed social media accounts via hootsuite that better leveraged client services education bachelor of arts communication and journalism university of nevada － city state marketing public relations and journalism coursework skills account management proficient in vocus and cision administrative experience familiar with using tveyes

director of information technology chief technology officer executive profile strategic planning security compliance infrastructure database telecom proficient leader who excels in dynamicdemanding environments while maintaining clarity and focus skilled in development and implementation of digital business technologies including telecom strength in creating outstanding customer satisfaction talented in positive team building that excels in delivering high quality services an innovative technologist with exceptional track record across the entire technology lifecycle experienced with business acquisitions and mergers leads with honesty integrity respect for others alone with a commitment to excellences resultoriented with established success skill highlights contract negotiation for business support and commercial office properties cloud technology implementation and deployment digital pbx cellular smart devices and voip technology deploy and integrate accounting systems to and from varies entities erp deployment implementation and development design implement complex interactive web sites including intranets swot strengths weaknesses opportunities and threats analysis and deployment enterprise application development and deployment enterprise data warehouses and sql repositories enterprise backup recovery and storage methodologies enterprise compliance and regulatory solutions security analysis and deployment including cell phones and mobile devices design deploy and manage lanwan for datavoice using copper fiber and wireless networks clientservers specialty servers such as citrix and virtual etc point to point wireless antenna systems and wifi deployment mobile app deployment retail knowledge with it deployment and support point of sales barcoding systems business analysis and process modeling lean technology to streamline mission critical business and system processes zero based budgeting and ebidta policies procedures itil project network asset change and security and governance management it consulting professional experience director of information technology chief technology officer january to january company name － city state provide expertise vision and leadership for developing implementing and executing strategic and tactical information technology initiatives that align with the mission identify opportunitiesrisk and apply best practice in alignment with company strategic plan goals and objectives accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states deliver enterprise technology advancements in streamlining processes plus data sharing integrations cultivate relationships and negotiate contracts with key vendorssuppliers to support allinclusive corporate and branch offices create outstanding customer service satisfaction support included several businesses law firm car washes real estate holdings and usa direct funding key achievements moved from fully outsourced it support to inhouse it align company strategic goals and objectives recruit train and mentor team members developed the architecture to implement strategic it support plan direct staff vendors and project teams through duediligence prioritization and develop best practices initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendorssuppliers establish support for expanding branch offices throughout pacific northwest alone with multiple associated companies development of multiple applications using data mapping to input and extract data from varies databases provided 7x24x365 datatelecom reliability migration of physical servers to virtual and cloud based technologies los customization providing better data entry detailed milestones alerts dashboard information etc paperless office introductions and deployment crm implementation with integration to los loan origination software erp implementation using data repository technology mpls private network implemented for data and voip phone system developing a virtual company network with digit calling instant messaging video conferencing and unified communications both internal and bridged to cell phones and smart devices companywide deployment of nec voip phone system companywide training center deployment lean office deployment and data modeling to locate and improve processes neverending improvements intranet designedimplemented provided sharable information company wide designedimplemented high performance secured data network including failover redundancy enterprise disaster recovery plan along with business continuity plan implementation high speed printers and imaging technologies implementation evaluate both established and emerging technologies to enhance current technologies and architecture implemented electronic data integration to accounting internal and external websites with sql data repositories performed compliance and regulatory solutions to align business to compliance standards deployed security risk monitoring and management systems deployed user support ticketing system with inventoryasset tracking and remote user management managerdirector january to january company name － city state ensure full delivery of all it initiatives for an international spa manufacture including retail markets responsible for it directives in alignment with company strategic plan recruit train and mentor technology team members develop and implement strategic it support plan direct staff vendors and project teams through duediligence prioritization and development initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendorssuppliers member of strategic planning budget and esop committees key achievements infrastructure development systems and infrastructure required complete reconstruction without interruption to daily business below reflects only a few of many successful achievements implemented nortel pbx system with voip switching system provided linking to several different offsite divisions enabling a call to be transferred thruout the company successfully design development and integration several missioncritical applications providing sharable information and maintaining data integrity implemented and mentored an outstanding support team implemented mas200 accounting with customized features including erp implemented high level data security and provided international data interaction using iso guidelines implemented supply chain security management systems designed and implemented several highend web sites established realtime interactive accounting manufacturing and vendor information that increased sales reduced manpower and provided 7x24 information and product ordering to dealers and customers ecommerce b2b b2c and edi implemented desktop internet faxing providing efficient time usage to endusers reduced printer support paper copper analog lines successful implementation of lean manufacturing and lean office providedefficient time management which resulted in higher produced units reduced inventory waste and increased the bottom line implemented and managed a tsumani ghz point to point 100tx base full duplex wireless broadband system between corp and offsite marketing and rd the technology provided endusers with robust data entry and retrieval times added value provided the it department with better resource utilization designed and implemented an ecm program the application covered cradle to grave information that included inventory budget timelines developments and signoff implemented vpn network between corp headquarters and retail stores division provided consolidation of information data backups and application software to be hosted at corp thus reducing redundant systems manpower and providing improved service education bs information technology western oregon university information technology technology belford university technology limited energy journeyman state of oregon portland community college skills accounting accounting systems streamline application development b2b backup broadband budgeting budget business analysis and process citrix consulting negotiate contracts contract negotiation crm client customer service data entry data integration data modeling data warehouses databases delivery disaster recovery duediligence ecommerce edi erp faxing features functional imaging information technology inventory iso it support itil lan leadership lean manufacturing law loan origination marketing mentor messaging office migration modeling nec enterprise network networks nortel pbx phone system policies printer printers processes improve processes coding real estate realtime retail sales security analysis servers sql strategic strategic planning supply chain user support telecom phones time management video conferencing vpn vision voip web sites websites wan

mortgage banking underwriter ii experience mortgage banking underwriter ii to current company name – city state analyze loan documentation to determine debt to income ratios verification of assets and credit risk for applicants seeking to obtain a mortgage determined qualifying income from tax returns of self employed borrowers that consist of sole proprietors partnerships and scorps underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines review loan documentation for accuracy completeness and compliance to desktop underwriter du and loan prospector lp findings obtained and completed mandated training for lending authority senior remote underwriter to company name – city state analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve suspend or deny request for mortgage insurance underwrote conventional conforming and nonconforming loans proposed counter offers for analysis that did not meet arch mi or investor guidelines increased underwriting loan level authority from to remote underwriter to company name – city state analyzed income credit and collateral documentation making quality risk decisions that comply with arch mis guidelines and exception matrix for mortgage insurance applicants exceeded productivity standards completing files per day while increasing loan level from to assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements responsible for underwriting fannie mae and freddie mac loans senior underwriting support specialist to company name – city state performed monthly audits for the home affordable refinance program application and delegated mortgage insurance account submissions completed by level and level support staff trained new employees in the onboarding process for remote underwriting developed best practice guidelines as new employees were integrated into cmgs imaging system developed procedures to process the home affordable refinance program recipient of the pmi mortgage insurance diamond award for outstanding and stellar work performance performed data entry for master policy requests and billed contract underwriting submissions performed administrative duties for management team underwriting support specialist ii to company name – city state managed underwriting operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline registered and prepared incoming files for underwriting responsible for operating switchboard that consisted of working extension in a call center environment collaborated with the it department to ensure computer systems and software issues were resolved in a timely manner prepared preapproval of clients and requests for credit reports underwriting assistant to company name – city state performed data entry for delegated mortgage insurance requests that require company accuracy rating of at least to correspond to customer inquiries regarding status requests and underwriting decision purchased and managed office supplies operating as inventory clerk and shipping clerk managed shipping process and shipping logs for offsite file retention work history mortgage banking underwriter ii to current company name – city state analyze loan documentation to determine debt to income ratios verification of assets and credit risk for applicants seeking to obtain a mortgage determined qualifying income from tax returns of self employed borrowers that consist of sole proprietors partnerships and scorps underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines review loan documentation for accuracy completeness and compliance to desktop underwriter du and loan prospector lp findings obtained and completed mandated training for lending authority senior remote underwriter to company name – city state analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve suspend or deny request for mortgage insurance underwrote conventional conforming and nonconforming loans proposed counter offers for analysis that did not meet arch mi or investor guidelines increased underwriting loan level authority from to remote underwriter to company name – city state analyzed income credit and collateral documentation making quality risk decisions that comply with arch mis guidelines and exception matrix for mortgage insurance applicants exceeded productivity standards completing files per day while increasing loan level from to assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements responsible for underwriting fannie mae and freddie mac loans senior underwriting support specialist to company name – city state performed monthly audits for the home affordable refinance program application and delegated mortgage insurance account submissions completed by level and level support staff trained new employees in the onboarding process for remote underwriting developed best practice guidelines as new employees were integrated into cmgs imaging system developed procedures to process the home affordable refinance program recipient of the pmi mortgage insurance diamond award for outstanding and stellar work performance performed data entry for master policy requests and billed contract underwriting submissions performed administrative duties for management team underwriting support specialist ii to company name – city state managed underwriting operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline registered and prepared incoming files for underwriting responsible for operating switchboard that consisted of working extension in a call center environment collaborated with the it department to ensure computer systems and software issues were resolved in a timely manner prepared preapproval of clients and requests for credit reports underwriting assistant to company name – city state performed data entry for delegated mortgage insurance requests that require company accuracy rating of at least to correspond to customer inquiries regarding status requests and underwriting decision purchased and managed office supplies operating as inventory clerk and shipping clerk managed shipping process and shipping logs for offsite file retention education high school diploma accounting and bookkeeping george westinghouse career academy city state participant in the retail and education alliance for the development of youth ready program summary mortgage underwriter with years of work experience who adapts to change selfmotivated with exceptional customer service skills and a determined work ethic excels in problem solving results driven customer service great verbal and written communication core competencies includes risk analysis credit evaluations financial reporting data entry key data entry billing and administrative support highlights administrative duties call center credit credit rrisk credit risk clients data entry documentation financial imaging insurance inventory loan documentation mac office quality retail risk analysis sales shipping switchboard tax returns underwriter underwriting workflow written skills administrative duties call center credit credit rrisk credit risk clients data entry documentation financial imaging insurance inventory loan documentation mac office quality retail risk analysis sales shipping switchboard tax returns underwriter underwriting workflow written

business development associate summary extremely determined outgoing and passionate professional with proven ability to build rapport with clients  strong communication and interpersonal skills make the candidate successful in seamlessly working with clients staff members and other professionals in various areas across different job levels  ​ experience business development associate to current company name city state contact new and existing clients to discuss how specific products could meet their needs identify issues with existing marketing material to drive process improvements collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements prepare adhoc presentations and proposals for internal projects and external clients conduct root cause analysis in order to identify data integrity issues and needed adjustments to tableaus management reporting dashboards senior financial analyst to company name city state worked in partnership with key multifunctional stakeholders to identify risk develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk gathered rules and requirements from the corporate operational risk team to successfully implement the enterprise wide spreadsheet policy validated attribute data for over spreadsheets performed risk assessments and gap analysis with all gbam finance lines of business teams within a sixmonth time frame developed and led internal control training programs for management and employees responsible for conducting key controls and selfassessments across all business lines operations analyst to centrally managed an internal enterprise webbased application and acted as a trusted point of contact for over users successfully onboarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality successfully managed the activities of team members in multiple locations created training manuals targeted at resolving even the most difficult customer  issues developed implemented and monitored programs to maximize customer satisfaction prepared and provided detailed monthly departmental reports and updates to senior management  developed rapport with the user base by handling difficult issues with professionalism led global user acceptance testing uat for application improvements managed enhancements and successfully coordinated testing results with business and development teams education bba management may james madison university city state skills microsoft office suite visio sharepoint zendesk

laborer summary to utilize the knowledge and experience to obtain a management level position in an organization leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement highlights dependable and reliable worker ability to assess and solve problems quickly extensive experience with project management selfstarter and able to maintain motivation with littleno supervision works well as team lead or member of a group detail oriented vastly creative quick adaptation to new tasks or direction ability to work in stressful conditions ability to multitask in fast pace environment ability to successfully meet project deadlines organized highly motivated accomplishments army commendation medalreceived times van autreve award runnerup experience february to current company name city state laborer laborer duties consisted of forming and pouring concrete for sidewalks floors commercial parking lots and walls able to load and unload material grading and digging while operating a skid loader while working for nehring i maintained a level of safety and completed projects on time i have the ability to read and understand blue prints and implement any onsite changes that may be required march to april company name engineer main duties included management and motivation of soldiers development of discipline and giving direction project management responsibilities included signing and maintaining over million dollars worth of tools and equipment projecttask follow through and responsibility for project completion deployment responsibilities included safety of soldiers project completion within specified deadlines and intense attention to detail while deployed to guantanamo bay cuba i maintained and oversaw construction expansion projects for a multi milliondollar security facility general duties also required selfmotivation working as a team to accomplish missionsgoals dedication to serve my country and community construction oriented duties required knowledge of construction tasks preparation of projects and layouts and the ability to meet deadlines july to july company name city state duties included construction activities including framing hanging sheetrock building cabinets and roofing customized project work included trim work decks stairs and handrail finishing basements and customizing kitchens education naval construction training center city state us basic combat training military advanced individual training – engineering august naval construction training center gulfport ms honor graduate basic combat training june fort leonard wood mo southeast community college city state us aas building construction aas april southeast community college milford ne recognition and awards army commendation medalreceived times army achievement medalreceived times good conduct medalreceived times noncommissioned officer academy ribbon certificate of achievement certificate of achievementreceived times van autreve award runnerup silver de flury army service ribbon national defense service ribbon north atlantic treaty organization ribbon afghanistan campaign medal overseas ribbon overseas expeditionary ribbon noncommissioned officer academy ribbon combat action badge military experience march to april company name united sates army engineer march april main duties included management and motivation of soldiers development of discipline and giving direction project management responsibilities included signing and maintaining over million dollars worth of tools and equipment projecttask follow through and responsibility for project completion deployment responsibilities included safety of soldiers project completion within specified deadlines and intense attention to detail while deployed to guantanamo bay cuba i maintained and oversaw construction expansion projects for a multi milliondollar security facility general duties also required selfmotivation working as a team to accomplish missionsgoals dedication to serve my country and community construction oriented duties required knowledge of construction tasks preparation of projects and layouts and the ability to meet deadlines nissen construction carpenter ankeny ia july duties included construction activities including framing hanging sheetrock building cabinets and roofing customized project work included trim work decks stairs and handrail finishing basements and customizing kitchens professional affiliations afghanistan campaign medal skills deployment engineer million project management security detail oriented managerial problem solving selfstarter team lead concrete loader training cabinets finishing award

information technology consultant highlights software ms word outlook powerpoint excel access crm adobe acrobat xi professional snagittm hot docs legal document generation software ms windows xpvista ms windows server hardware build repair and upgrade desktop computers repair and upgrade laptop computers install and setup servers printers and routers experience information technology consultant to company name － city state basic computer network setup and troubleshooting install software and printers computer repair and upgrade for individuals microsoft excel spreadsheet creation accomplishments setup network for small nonprofit organization created organizational spreadsheets for daily operations and marketing for small businesses upgraded sql and time matters for edward sclay pa office administratorbilling assistant to company name － city state assisted with administrative duties in the operations departments created airtime spreadsheets and assists with revenue reporting assisted with data entry into an internal billing system ucap assisted with downloading various airtime carriers invoices and data files assisted with monthly airtime billing using ucap assisted with the activationdeactivation of simsdevices ran usage and airtime reports as requested by the customer reconciled each carriers charges to ucap output placed orders received and shipped packages funding settlement coordinatoroffice manager to company name － city state responsible for getting clients assets retitled into their respective trusts enter client data onto database and legal document generation software build longterm relationships with trust maintenance clients order office supplies and legal document supplies answer phones assist clients with questions problems and concerns greet clients when visiting office for a meeting schedule appointments manage attorneys calendar print legal documents and prepare delivery binders review legal documents for formatting errors and missing information witness clients signatures on legal documents notarize certain signatures generate funding instructions for trust clients both family legacy and documents only clients troubleshoot and maintain computer network and workstations accomplishments develop great working relationships with trust maintenance clients growth in client base of during employment period manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation manage the office performed client services coordinator tasks and handled funding settlement coordinator tasks alone on a daily basis student operations specialist to company name － city state prepared student reports for multiple state regulatory agencies and national accreditation agency accet accrediting council for continuing education and training answered phones data entry of new enrollments and materials assigned to each reported inventory and distribution of student classroom materials data to cfo on a monthly basis developed complex spreadsheets to analyze qualitative and quantitative data using excel and visual basic published updated student policy catalog responsible for protecting students privacy when records were requested by third parties managed course scheduling for all schools as well as all student records and transcripts reviewed feedback from potential students after first visit to school for quality control purposes maintained records of complaints collaborated on written responses accomplishments saved company over million by strengthening controls on textbook inventory developed system of student records collection and storage electronically on company database through collaboration with programmers created process and form for thirdparties to request student records in accordance with ferpa federal education right to privacy act managed the class schedules in all schools using ms excel advanced formulas and visual basic programming information technology coordinator to company name － city state responsible for installation and troubleshooting windows workstations hardware printers peripherals and software managed telecommunications system administration programming and troubleshooting trained brokers and new employees on system and applications processed stock certificates and checks for deposit into respective client account answered main phone and directed calls to requested personnel supervised operations staff of two cashiers and one receptionist maintained records for annual audits and sec regulation compliance resolved trade errors committed by brokers balanced error accounts for all branches earned series of fasttrack promotions from new accounts clerk lead cashier operations manager to it coordinator entrusted with maintaining accuracy and creditdebit balance of millions of dollars in client accounts became primary technical troubleshooter and go to person for entire lutherville branch work stations as well as remote satellite offices education certificate of completion microsoft certified systems engineer training computertrainingcom january bs business finance january towson university － city state business finance maryland notary public commission expires august microsoft certified systems engineer february skills administrative duties adobe acrobat schedule appointments asset management agency attorney balance basic billing billing system cashier catalog com computer repair and upgrade hardware council credit crm client clients data entry database debit delivery fast financial information technology inventory laptop computers law legal legal documents marketing materials access microsoft certified systems engineer microsoft excel ms excel excel office outlook powerpoint ms windows windows ms windows xp ms word network setup network notary public order office supplies organizational peripherals personnel printers profit programming quality control receptionist reporting routers scheduling servers sims software engineering install software spreadsheets spreadsheet sql system administration telecommunications phones phone answer phones troubleshoot troubleshooting upgrade vista visual basic visual basic programming written

staff accountant executive summary motivated enthusiastic and cheerful seeking a position that involves community assisting city residence and positively interacting with people experienced leader and supervisor analytical and detailoriented financial manager with over years of expertise in government accounting and financial management hardworking detail oriented honest effective and outgoing authorized to work in the us for any employer core qualifications supervision and training sound judgment budget allocation calm under pressure team player training and development administrative skills budget analsis budget development budget forcasts professional experience to staff accountant company name － city state maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures plan develop and implement procedures for more efficient accurate informative and timely financial reporting that can provide management with the tools to effectively direct the organization reconcile and review accounts balance sheets and invoices ensure that all invoices are auditable and supported by request approval invoice and receipt of material request determine estimated costs by expense account code required for month budget cycle receive and review and make proper payments on incoming invoices to federal accountant company name responsible for recording and depositing federal payments responsible for certifying outgoing payments responsible for posting to by other tbos transactions to balance with us treasury tasked ensuring endofmonth financial reports balance with government financial systems responsible for compiling daily balancing reports for daily reconciliation of funds to resource officer company name responsible for the recording reporting and reconciling over of expenditures within the us marine corps accounting system retired from usmc after years of service ensured completion of all levels of the accounting cycle to include commitments obligations expenses and liquidations for both mfp and mfp appropriations ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories formulated and supervised the execution of policies and procedures pertaining to the accounting marine corps operating forces and supporting establishments identified and initiated corrective accounting action in sabrs hqmc and ussocom when necessary established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in marsoc to better support the operators requirements coordinated and conducted all fiscal assist visits to marsoc fund holders provided accounting structure and authorizations in the defense travel system dts liaison to both usmc and ussocom for all accounting systems issues supervised staff of over to include both civilian and military personnel briefed commanders senior military officials and financial analysts about financial and regulatory matters inspected accounting systems for efficiency effectiveness and use of accepted accounting procedures and policy to record transactions formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the us marine corps forces special operations command marsoc marine corps operating forces and supporting establishments to financial management resource analyst company name complied with federal state and department of defense dod policies procedures and regulations compiled statistical financial accounting or auditing reports and tables pertaining to expenditures accounts payable and receivable coded documents according to company procedures reconciled or noted and reported discrepancies found in records education bachelor of science management park university － city state management personal information service country united statesbranch usmcrank chief warrant officer interests september to december accounting officer for marsoccamp lejuene skills accounting accounting systems accounting system accountspayable and receivable auditing balance balance sheets budget dts financial financial reports financial reporting funds government personnel policies reconciling recording reporting tables treasury additional information military service service country united states branch usmc rank chief warrant officer september to december accounting officer for marsoccamp lejuene commendations 4th award awards navy marine corps commendation medal marine corps good conduct medal joint service medal navy and marine corps achievement medal sea service deployement medal joint service achievement medal national defense service medal global war on terror medal selected marine corps reserve medal meritorious service medal additional information actively seeking employment

digital marketing manager summary creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media for example increased website traffic an average across clients via email nurturing social media campaigns and strategic landing pages highlights microsoft office suite adobe creative suite ibm marketing cloud google analytics acton   social media linkedin facebook twitter google pinterest wordpress instagram youtube html css javascript php seo keywords experience digital marketing manager november to current company name － city state acquired to strategize build and manage crosschannel marketing campaigns to enhance clients retention and growth as well as internal lead generation develop and monitor endtoend digital marketing campaigns using the integrated ibm marketing cloud automation platform build strategic microsites landing pages and automated email programs utilizing customized datasets based on each clients target audience andor current client base data analyst february to november company name － city state hired to manage and strategize target market data structuring and reporting for all clients around the world current and prospective to enhance their lead generation platform configured custom data sets of to million records and detailed analytical reports utilizing mysql and the social123 virtual platform data directordigital strategist november to october company name － city state initially hired to manage email nurturing and linkedin marketing campaigns for seven clients of various industries and target markets quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation managed data budget of over all sources to enhance target market for clients through email nurturing and digital marketing campaigns increased lead generation and roi through targeted email campaigns including of added contracts in one month for one client grew linkedin connections by engaging likeminded groups and target audience building a strong industry network and distributing valuable content partnered with acton to improve interface efficiency and productivity produced custom graphic materials photoshop and landing pages html vidyard to increase brand recognition open rates and clickthrough responses developed strategic reporting platform in microsoft excel to closely monitor cumulative information from google analytics and acton dashboard administrator february to november company name － city state recruited as human resources advisor and technology expert challenged to create consistent modernized reporting and operations for hotels around the country improved annual budgeting for all properties by developing comprehensive formulas and strategies within microsoft excel created distinct brand strategies with grand opening events and charitable donations through the use of print ads website updates and digital campaigns enhanced hotel productivity through implementation of upgraded computers pms software and ip credit card processors marketing specialist october to january company name － city state acquired to assist the business development operations by managing design of catalogs websites social media channels product photography and tradeshow presence established a new public image for the product line and developed catalogs ecommerce website advertisements fliers newsletters and internal press releases enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations increased youtube subscribers by with website clickthroughs and social media sharing marketing specialist senior account manager november to september company name － city state initially hired to create graphic projects and build websites for local businesses before quickly being promoted to a managerial role overseeing the marketing and sales operations developed brand identity for internal divisions and area businesses produced tailored websites digital advertisements press releases email campaigns and seo and content management increased annual revenue by through development of custom integrated ecommerce site tradeshow attendance and outsourced services to local ad agencies thus transforming the marketing department from a cost center to a revenue producer improved efficiency by as much as after reengineering processes writing detailed manuals for clients and retraining team members finished project months ahead of schedule as a result generated partnerships with americinn international and us navyair force gateway reformed target outreach with first processes of social media campaigns via youtube and twitter recording and photographing product uses designed custom interface for hotel franchises to increase property and brand awareness education bachelor of arts graphic and web design upper iowa university graphic and web design graduated cum laude personal information hardworking reliable dedicated adaptable creative innovative technologically savvy and quick to learn new skills learn more at skills adobe creative suite photoshop ad advertisements ads air force automation brand identity budgeting budget business development catalogs content content management contracts creative writing credit css client clients designing ecommerce email gateway google analytics graphic design graphics graphic html human resources php ibm image ip javascript managerial managing marketing strategy marketing market marketing and sales materials media relations microsoft excel microsoft office suite mysql navy network newsletters organizing photography press releases processes processors producer project management recording reengineering reporting strategic strategic management web programming website development website websites additional information personal traits hardworking reliable dedicated adaptable creative innovative technologically savvy and quick to learn new skills learn more at

software developer professional summary enthusiastic computer engineer eager to contribute to team success through hard work attention to detail and excellent organizational skills technical professional with complete understanding of entire software development life cycle respectful selfmotivator gifted at finding reliable solutions for software issues experienced in c python html sql nodejsjavascript and working knowledge of restful api design implementations fluent in english and turkish and accustomed to working with crosscultural global teams skills c html css javascript years of experience sql years of experience python matlab mongodb tableau node js frameworks net devexpress tensorflow keras scikitlearn pandas nltk search engine optimization net api css clients database development designing english html image processing javascript leadership marketing matlab c office windows project management speaker python sales search engine optimization spanish sql system architecture turkish user interface web site written work history software developer to current company name – city state project was tasked to design an internal marketing system using csql htmlnet devexpress amazonwalmartebay and shopify apis were integrated the system records the end to end process a scalable system architecture to support highavailability internet site with various internal applicationswas key my responsibilities were integration of marketplace apis coordinated with project management staff on database development timelines and project scope revised modularized and updated old code bases to modern development standards authored code fixes and enhancements for inclusion in future code releases and patches the successful launch of these applications enabled company growth of computer engineer intern to company name – city tested the user interface for web site and provided feedback to increase user satisfaction reduce reaction time and improve site mappings executed performance testing on internal applications documented results and maintained logs computer engineer intern to company name – city our team has created an application for turkish patent and trademark office using matlab c sql and html my responsibilities within that team was developed the faq and support part of the web site researched various studies and recommended alternate algorithms for image processing to increase accuracy and speed tested and documented prototypes and standard products maintained positive work atmosphere by building relationships with coworkers customers clients and management projectsquestion answering system as the sole resource on this project created a windows application with phyton for covid related questions using bert and elmo language models the frameworks were pandas tensorflow nltk data visualization tool the objective of this project was to analyze communication structures employee relationships and suspicious transactions by designing and implementing a data visualization tool the dataset included the vast challenge dataset with over data the frameworks were flask pandas and the language was phyton my responsibilities were data cleansing and data categorization from the data visualization leadership was able to get insight in the growth sales costs and make decisions towards better performance preassess melanoma the objective of the project was to create a system that could preassess malignant melanoma using matlab language and image processing algorithms the system was trained with the images of malignant and healthy images my responsibilities included all development testing and training the user interface was the responsibility of other team member this system enabled the users to seek healthcare at earlier stages of melanoma education in expected in rowan university city state bachelor of science computer engineering selcuk university city master of science state work history software developer to current company name – city state project was tasked to design an internal marketing system using csql htmlnet devexpress amazonwalmartebay and shopify apis were integrated the system records the end to end process a scalable system architecture to support highavailability internet site with various internal applications was key my responsibilities were integration of marketplace apis coordinated with project management staff on database development timelines and project scope revised modularized and updated old code bases to modern development standards authored code fixes and enhancements for inclusion in future code releases and patches the successful launch of these applications enabled company growth of computer engineer intern to company name – city tested the user interface for web site and provided feedback to increase user satisfaction reduce reaction time and improve site mappings executed performance testing on internal applications documented results and maintained logs computer engineer intern to company name – city our team has created an application for turkish patent and trademark office using matlab c sql and html my responsibilities within that team was developed the faq and support part of the web site researched various studies and recommended alternate algorithms for image processing to increase accuracy and speed tested and documented prototypes and standard products maintained positive work atmosphere by building relationships with coworkers customers clients and management projectsquestion answering system as the sole resource on this project created a windows application with phyton for covid related questions using bert and elmo language models the frameworks were pandas tensorflow nltk data visualization tool the objective of this project was to analyze communication structures employee relationships and suspicious transactions by designing and implementing a data visualization tool the dataset included the vast challenge dataset with over data the frameworks were flask pandas and the language was phyton my responsibilities were data cleansing and data categorization from the data visualization leadership was able to get insight in the growth sales costs and make decisions towards better performance preassess melanoma the objective of the project was to create a system that could preassess malignant melanoma using matlab language and image processing algorithms the system was trained with the images of malignant and healthy images my responsibilities included all development testing and training the user interface was the responsibility of other team member this system enabled the users to seek healthcare at earlier stages of melanoma publications english for science technology engineering and mathematicsuniversity of virginia darden school of businessgetting started agile meets design thinkinguniversity of pennsylvaniabiology meets programming bioinformatics for beginnerscoursera course certificates languages fluent in written and spoken english spanish b1 level native speaker of turkish skills c html css javascript years of experience sql years of experience python matlab mongodb tableau node js frameworks net devexpress tensorflow keras scikitlearn pandas nltk search engine optimization net api css clients database development designing english html image processing javascript leadership marketing matlab c office windows project management speaker python sales search engine optimization spanish sql system architecture turkish user interface web site written

communications coordinator summary creative and highlymotivated communications and marketing professional with experience creating engaging and interesting work that achieves results highlights adobe photoshop indesign illustrator experience with mobile applications microsoft office suite constant contact and mailchimp etapestry accomplishments folio magazine eddie award finalist association nonprofit btob – single article – less than issues vpp participants associations magazine—the leader raised circulation of organizations magazine in one year by more than issues vpp participants association promoted and helped execute fundraising benefitauction and concert raised over susquehanna life magazine work history company name experience communications coordinator to current company name city state authored articles on featured topics current events and human interest stories that stimulated interest to increase readership of the organizations magazine increased circulation by more than managed content and designed the layout and look of the companys conference mobile app created webpage copy for newly designed website wrote ran the companys facebook and twitter accounts communications and editorial assistant to company name city state created event listings media lists and press releases for the magazine promoted and helped execute fundraising benefitauction and concert raised over customer relations on phone and in the office communications intern to company name city state created various forms of communication pieces including a survey press release newsletter articles event invitation spreadsheets of competing organizations etc created several web pages for company and improved the layout and organization of companys website server and host to company name city state strengthened customer base and close relationships with patrons of restaurant provided prompt service while taking orders serving food and closing the check helped clean and organize kitchen and restaurant helped set up and serve parties and events of more than people experience and knowledge in fine dining public relations volunteer to company name city state met with client throughout the semester to discuss their needs for strategic communications created various forms of public relations writing assignments for clientincluding pitch letters news releases fliers fact sheets feature stories media lists and created script for public service announcement public relations volunteer to company name city state met with head of elon university health and human performance department to create strategic communications for client created focus group questions survey and completed focus group with elon students to measure students beliefs and opinions about the department of healthhuman performance created report of the research and presented findings of research to department of healthhuman performance education bachelor of arts strategic communications may elon university city state gpa gpa graduated magna cum laude deans list fall spring spring presidents list fall spring fall spring inducted into national communications association lambda pi etainducted into national social science honor society pi gamma muinducted into the international sociology honor society alpha kappa delta strategic communications gpa graduated magna cum laude deans list fall spring spring presidents list fall spring fall spring inducted into national communications association lambda pi eta inducted into national social science honor society pi gamma mu inducted into the international sociology honor society alpha kappa delta interests member of public relations student society of america thanks program contributor received over thankyou cards from university community fall completed servicelearning work with nonprofit organization sustainable alamance helped plan and coordinate an event that helped raise over volunteered with elon universitys student government association to promote their organization member of academic organization theta psi alpha spring house representative in the station at mill point residence community fallspring study abroad studied ecotourism abroad in australia for winter term in january visited the cities of sydney brisbane cairns melbourne and tasmania and learned about sustainable travel and tourism relevant coursework communications in a global age media writing strategic campaigns health communications public relations civic responsibility digital media convergence strategic writing communication research corporate publishing capstone in communications advertising in society intro to marketing additional information past extracurricular activities member of public relations student society of america thanks program contributor received over thankyou cards from university community fall completed servicelearning work with nonprofit organization sustainable alamance helped plan and coordinate an event that helped raise over volunteered with elon universitys student government association to promote their organization member of academic organization theta psi alpha spring house representative in the station at mill point residence community fallspring study abroad studied ecotourism abroad in australia for winter term in january visited the cities of sydney brisbane cairns melbourne and tasmania and learned about sustainable travel and tourism skills adobe photoshopillustrator indesign experience with cvent crowdcompass mobile application software microsoft office constant contact mailchimp

executive chef summary accomplished chef with seasoned culinary and management experience in fine dining high volume catering and executive campuswide restaurant oversight background in providing exceptional territorial leadership while directing restaurants cafes and catering operations simultaneously significant architect role in profit growth through comprehensive improvements in quality productivity efficiency and customer service by not only upgraded training and inspiring a management team but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff sincere passion and high quality in all results of work produced demonstrated expertise in purchasing inventory management foodbeverage labor cost controls innovative menu development planning budget administration and direct proper fiduciary responsibility quality assurance control special events management customer service guest relations new facilities startup developmentplanningexecution accomplishments created new café menu and managed its launch menu with new café operations by a retrained staff resulting in an increase in sales by that consistently grows more than months later to present time restructured training processes for new hires and updated training of current employees for a more effective energetic and pleasant customer service team that improved customer attendance by   experience executive chef february company name coordinated and oversaw all kitchen and café activities at different locations on campus to ensure successful service to over residents a day direct access and responsibility for entire dining services budget developed menus and kitchen planning while hiring and training a staff averaging at employees during slower and peak seasons catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient specifically took initiative to increase safety and sanitary procedures held monthly meetings with residents to present updates and demonstrations on dining services procedures and eventmenu planning while communicating ideassuggestions from residents  offered specific training programs to help employees maintain and improve job skills  monitored training costs and created budget reports for management  delivered results developed a cohesive team between front and back of house and reduced amount of turnover  lowered food produce costs by while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors  improved standard operating procedures for the kitchens of all food service operations and implemented new safety sanitary and organizational standards in all storage areas that increased inspection scores successfully implemented hydration program for all residents chef de cuisine riderwood village november to april city state responsible for managing budgets preparing schedules for back of the house and culinary staff and creating new and exciting menus while complying with recipe procedures managed inventory and part stock orders steadily led team to maintain storing organization and sanitation standards developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion purchased food and beverage tableware small ware and kitchen equipment successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out participated on the designing stage of floor plans and full ownership of menu planning chosen to cook for and represent company at annual maryland crabfest at sandy point park on the chesapeake in delivered results brought company plaque prizes for 1st place in vegetable crab soup and 2nd place for cream of crab soup two years in a row increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements  received notice as healthiest restaurant on campus out of three other large restaurants  ​ head chef august to november company name － city state responsible for all culinary operations preparing schedules purchasing of food beverage small wares responsible for managing food budgets maintain a high standard for the quality of food created menus in participation with management follow and maintain sanitation standards maintaining high motivation in the staff members in collaboration with management direct results increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality  head chef february to july company name － city directed the daily operation of the restaurant by insuring high quality of every product preparing daily specials preparing high volume lunches and weekend dinners catering special events for local offices weekly and monthly inventory participated in local food competitions created menus and recipes responsible for hiring culinary staff education frontline culinary certificate aacc  ​ semesters frontline leadership certificate servsafe instructor proctor servsafe certified skills fiduciary eventfloor planning leadership sales teaching  skills communication critical thinking organizational coaching interpersonal listening and understanding logistical detail oriented computer public speaking

classroom teacher summary experienced education professional with a background in instructional design seeking opportunities to develop materials activities and tools that support the teaching practice and improve educational outcomes for young learners nearly years experience working in both in and outofclassroom settings including working with diverse populations in title i and inclusive learning environments trackrecord of effectively participating in collaborative interdisciplinary teams to develop andor implement student programs teacher workshops and outreach eventsadept in the use of a variety of technologies and applications for tracking and monitoring data maintaining records giving presentations and enhancing learning activities experience classroom teacher january to current company name grades provided differentiated learning opportunities via center activities and flex group instruction sought new and unique ways to integrate technology into instruction and learning experiences developed and revised district curriculum in technology mathematics language arts and social studies represented the school or gradelevel on the school improvement multicultural technology and textbook review committees collaboratively developed a schoolwide scaffolded framework of learning expectations in a crossgradelevel team nine week supervision of a student teacher in the spring of january to january company name classroom teacher january to january company name developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs selected and modified instructional strategies activities and assessments to accommodate specialneeds learners and address multiple modalities of learning developed implemented and managed individual behavior plans implemented the dimensions of learning to foster student motivation worked with a team on the development of the successful beyond viewspace proposal to restore nasa eos funding for viewspace earth science programming and astrophysics visualizations also supported the development of successful proposals in response to nasas cooperative agreement notices for science education and science education and public outreach forums efforts included generating text diagrams and visuals outcomes and metrics program logic models and research on audience needs was the hubble mission lead on the nasascience4girls project for in facilitated the participation of libraries in states who hosted hubblethemed student workshops in celebration of the telescopes 25th anniversary workshops and materials reached over students supported the redesign testing and launch of the amazing space education website efforts included content creation development of revised and enhanced teacher pages and synthesizing team feedback for web developers coordinated the maryland component of the hubble ero pilot project with four local schools conducting interdisciplinary stem research projects with students the project culminated in a special event for students and families at the maryland science center student projects were displayed at the maryland science center from november to december participated as a member of a multiinstitutional team in the nasa education product review and activity analysis contributions included reviewing astrophysics education materials for fit to education standards gradelevel and nasa smd science themes helped identify gaps in terms of topic and resource type as well as gaps in learning progressions as denoted by project benchmarks and strand maps supported the initial population of the nasa wavelength digital library with astrophysics resources and the development of learning progressions using nasa data activities was a summer mspap reader and scorer for grades three and five from to applied rubrics to score statewide student test responses in writing language usage math science and reading education specialist company name provide expertise in the development of astrophysicsthemed education materials workshops and programs nasas universe of learning hubble education program align materials to national education standards and frameworks ngss common core aaas project nctm nrcs nses standards develop and organize content for multiple organizational websites amazing space opo site stem projects site hubble 25th anniversary site and hst cycle grants site review astrophysics education and outreach products for clarity readability pedagogical appropriateness and fit to standards make recommendations for revisions as appropriate maintain files records and databases for the hst cycle epo grants program assist with the development of proposals and product plans evaluation plans and program outcomes metrics and milestones collect synthesize and apply research on national education trends policies and initiatives support nasa missionbased reporting activities support andor present at student and family stem events education master of education towson university － city state elementary curriculum development bachelor of science elementary education elementary education holly ryer resume skills arts content content development management content creation curriculum development databases dimensions event planning coordination grants instruction logic materials math mathematics organizational policies program evaluation programming proposals proposal writing proposal reading maintain files reporting research strategic planning supervision teacher trend type unique usability testing website websites workshops

senior field application specialist summary senior field application specialist with extensive customer training experience for a large international biotech company an expert on multiple in vitro diagnostic systems and microbial methodologies all utilized by laboratories in the pursuit of food science environmental testing pharmaceutical development pharmaceutical research veterinary care blood banking clinical research and clinical diagnostics education and training bachelor of science metropolitan state university of denver microbiology and molecular biology city state usa microbiology and molecular biology experience senior field application specialist － company name city state responsible for first line of customer support and troubleshooting both onsite and remotely provided proficient and timely instrument training validation and implementation for bio health care customers on the use of all biomerieux platforms and assays immunoassay microbial identification microbial resistance mass spectrometry malditof sterility microbial enumeration dnarna extraction dna strain typing media management and blood banking strictly adhered to government guidelines and regulations aided the marketing engineering and sales groups to increase offerings and solutions remained the technical expert on all products organized and managed a large territory through proper reporting and proof of accountability field application specialist － company name city state responsible for first line of customer support and troubleshooting both onsite and remotely provided proficient and timely instrument training validation and implementation for industrial micro customers on the use of all biomerieux platforms and assays immunoassay microbial identification microbial resistance mass spectrometry malditof sterility microbial enumeration dnarna extraction dna strain typing media management and blood banking strictly adhered to government guidelines and regulations aided the marketing engineering and sales groups to increase offerings and solutions remained the technical expert on all products organized and managed a large territory through proper reporting and proof of accountability field application specialist of the year field application specialist of the year national trainer vitek mass spectrometer malditof validated tempo for the usda mdp program developed and implemented new training materials and guidelines lead trainer of the diversilab dna strain typing system and lead molecular support designed biomerieux training and certification for the food emergency response network lab technician － company name city state hired to work on a federal funded program testing produce for human pathogens utilized several in vitro diagnostic systems dna extraction and amplification and minimal chemistry gcms teaching assistant research assistant － company name city state cell and molecular teaching and research assistant responsible for materials used in lectures and practical work led lectures graded papers assisted in cell and molecular research skills banking chemistry customer support dna gc government marketing materials network reporting research sales teaching trainer training materials troubleshooting typing validation

fast food restaurant manager summary to join a company that offers me a stable and positive atmosphere and inspires me to enhance andtherefore to innovate the work culture for the betterment of all parties concerned highlights computerized cash registers email software inventory management software laser printers microsoft office software microsoft outlook microsoft powerpoint microsoft word notebook computers personal computers point of sale pos software spreadsheet software operating vehicles mechanized devices or equipment resolving conflicts and negotiating with others training and teaching others laptop computers microsoft word personal computers scheduling software organizing planning and prioritizing work judging the qualities of things services or people documentingrecording information developing and building teams experience with adobe systems adobe acrobat adobe systems adobe acrobat software adobe systems adobe flash experience in placing food orders making weekly employee schedules interviewing hiring and termination of employees experience fast food restaurant manager march to may company name － city state monitor employee and patron activities to ensure liquor regulations are obeyed count money and make bank deposits monitor food preparation methods portion sizes investigate and resolve complaints regarding food quality service or accommodations monitor budgets and payroll records schedule and receive food and beverage deliveries checking delivery contents to verify product quality and quantity schedule staff hours and assign duties establish standards for personnel performance and customer service perform some food preparation keep records required by government agencies regarding sanitation or food subsidies review work procedures and operational problems to determine ways to improve service performance or safety order and purchase equipment and supplies estimate food consumption to anticipate amounts to be purchased or requisitioned assess staffing needs arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control record the number type and cost of items sold to determine which items may be unpopular or less profitable making decisions and solving problems training and teaching others performing for or working directly with the public guiding directing and motivating subordinates developing and building teams communicating with supervisors peers or subordinates resolving conflicts and negotiating with others public relations manager pr manager april to july company name － city state establish and maintain effective working relationships with clients government officials and media representatives and use these relationships to develop new business opportunities write interesting and effective press releases prepare information for media kits and develop and maintain company internet or intranet web pages identify main client groups and audiences determine the best way to communicate publicity information to them and develop and implement a communication plan develop and maintain the companys corporate image and identity which includes the use of logos and signage direct activities of external agencies establishments and departments that develop and implement communication strategies and information programs draft speeches for company executives and arrange interviews and other forms of contact for them evaluate advertising and promotion programs for compatibility with public relations efforts manage special events such as sponsorship of races parties introducing new products or other activities the firm supports to gain public attention through the media without advertising directly communicating with persons outside organization establishing and maintaining interpersonal relationships communicating with supervisors peers or subordinates thinking creatively organizing planning and prioritizing work making decisions and solving problems performing for or working directly with the public interacting with computers developing objectives and strategies experience with microsoft office software microsoft powerpoint microsoft project microsoft word photocopying equipment child daycare worker may to june city state perform first aid or cardiopulmonary resuscitation cpr when required instruct children in safe behavior such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills observe childrens behavior for irregularities take temperature transport children to doctor or administer medications as directed to maintain childrens health teach and perform ageappropriate activities such as lap play reading and arts and crafts to encourage intellectual development of children help prepare and serve nutritionally balanced meals and snacks for children instruct and assist children in the development of health and personal habits such as eating resting and toilet behavior remove hazards and develop appropriate boundaries and rules to create a safe environment for children work with parents to develop and implement discipline programs to promote desirable child behavior organize and conduct ageappropriate recreational activities such as games arts and crafts sports walks and play dates transport children to schools social outings and medical appointments regulate childrens rest periods and nap schedules supervise and assist with homework keep records of play meal schedules and bill payment making decisions and solving problems establishing and maintaining interpersonal relationships performing general physical activities general manager june company name － city state managed the daytoday tactical and longterm strategic activities within the business conducted cost schedule contract performance variance and risk analysis reduced and controlled expenses by improving resource allocation coached and mentored staff members by offering constructive feedback and taking interest in their longterm career growth education associates degree phlebotomy technicianphlebotomist february city state phlebotomy technicianphlebotomist match laboratory requisition forms to specimen tubes draw blood from veins by vacuum tube syringe or butterfly venipuncture methods dispose of blood or other biohazard fluids or tissue in accordance with applicable laws standards or policies dispose of contaminated sharps in accordance with applicable laws standards and policies draw blood from arteries using arterial collection techniques draw blood from capillaries by dermal puncture such as heel or finger stick methods collect fluid or tissue samples using appropriate collection procedures collect specimens at specific time intervals for tests such as those assessing therapeutic drug levels getting information updating and using relevant knowledge identifying objects actions and events making decisions and solving problems experience with blood collection syringes blood drawing syringes blood glucose monitoring equipment capillary tubes sputum cups sterile vacutainer tubes venipuncture butterfly needles venipuncture needles associates degree business administration and management november devry university － city state business administration and management additional information coaching and developing others coordinating the work and activities of others updating and using relevant knowledge staffing organizational units scheduling work and activities communicating with persons outside organization performing administrative activities inspecting equipment structures or material skills adobe acrobat adobe advertising arts draw blood budgets cash registers coaching interpersonal communication skills cpr client clients customer service delivery directing email equipment maintenance estimating special events first aid flash forms government drawing image inventory management laptop computers notebook computers laser printers logos money microsoft office software microsoft outlook microsoft powerpoint microsoft project microsoft word microsoft word microsoft word negotiating organizing payroll personnel policies pos press releases promotion public relations publicity quality reading recording repairs resuscitation safety scheduling collect specimens speeches spreadsheet staffing teaching type venipuncture web pages

substitute teacher skills computer literate drivers listening natural packaging quality rapport teaching experience substitute teacher to company name city state prepare lunchdirect children for recessaid in teaching class teacher aid to company name city state welcome children and direct them to the proper area for that day assist children with assignments and lead them to completion of assignments assist with manners and lunch prep teach yoga to students attend any field trips and supervise activity forklift driver to current company name city state safely move any product to the proper location after unloading it from the truck check weight and productpackaging as its unloaded keep all areas clean and clear of trash while production is going take care of any paperwork and makesure it is legible quality assurance technician forklift driver to company name city state performed proportions and weight tests printed and checked labels checked chlorine and metal detection ofeach line checked in products and conducted temperature verifications for each product bailed boxes loaded tied bails into trucks unloaded products and any box trucks arranged products fromoldest to newest and printed labels to tag each product as they came in worked closely with drivers and product teams to ensure quality education and training associate of applied science business management july fortis college online city state business management associate of applied science criminal justice march fortis college online city state criminal justice associate of applied science automotive technology june lincoln college of technology city state automotive technology

teacher assistant skills accounts payable advertising bookkeeping budgets charts customer service financial reporting payroll spreadsheets professional summary energetic teacher assistant specializing in mathematics energetic tutor enthusiastic about working with preteen students excited to grow individual confidence and skill outgoing reliable and caring teacher assistant and tutor familiar with mathematics and reading welldeveloped mathematics abilities seek to utilize subject expertise to assist students in grasping materials and improving test scores computer savvy and familiar with iready tenmarks and accelerated math caring tutor passionate about helping students excel academically skills kind and empathetic selfmotivated strong written and verbal communicator positive and encouraging standardized testing scoring fast learner dibels knowledge strong background in mathematics work history october current teacher assistant company name city state assist with instruction up to students individually and in groups observe and evaluate students performance behavior and social development assistant with supervision of an average of students in classrooms halls and cafeteria on a daily basis maintain accurate and complete assessment scores for students work with other teachers and administrators to instruct students november may day tutor company name city state assisted 5th grade students with daily classroom assignments pulled students and worked one on one to enhance reading and math skills august may substitute teacher company name city state proctored quizzes tests and standardized examinations instructed tutored and mentored individual students utilized technology to enhance student education and grasp of materials completed documentation of attendance grades and other required details led classroom activities for playbased and immersive learning implemented prepared lesson plans in established classrooms maintained a safe and orderly classroom completed and filed all necessary paperwork for classroom activities including meal count sheets and attendance logs september may reading tutor company name city state instructed up to students individually and in groups promoted physical mental and social development by implementing classroom games and outdoor recreational activities assessed students reading levels using dibels next and leveled reading passages enforced the schools student discipline code to deal with problem situations preserved the confidentiality of student records and information at all times determined student strengths and weaknesses through dibels star testing and weekly assessments selected ageappropriate stories and read them aloud during daily story time july current business partner coowner company name city state perform all bookkeeping and financial reporting responsibilities assure ifta and fmcsa compliance support with daily operational functions analyze departmental documents for appropriate distribution and filing obtain documents clearances certificates and approvals from local state and federal agencies january january payroll administrator accounts payable company name city state payroll using timberline system accounts payable using timberline system maintained various company charge accounts january june loan control specialist i company name city state processed uniform commercial codes uccs online at state websites performed telephone customer service january september key accounts rep assistant administrative assistant company name city state tracked key accounts of secondary advertising budgets  ran various focus reports assisted with spreadsheet maintenance june december administrative and financial assistant company name city state maintained and processed all hourly salary payroll prepared numerous forecasts charts spreadsheets followedup on accounts payable discrepancies for over vendors worked directly with cfo to achieve plant manager support supported chief operating officer with daily operational functions analyzed departmental documents for appropriate distribution and filing education mba business administration university of phoenix online city state business administration bsba business administration and management information systems university of southern mississippi city state business administration and management information systems

consultant accomplishments worked with teach for india in conducting regular classes for underprivileged children as part of the csr program at osc services student coordinator of the ils free legal aid society for the years experience consultant company name asset finance drafting legal documentation necessary for crossborder aircraft financing and leasing transactions with particular emphasis on clients based in the asia pacific region involving major global financial institutions operating lessors and investment funds my experience includes acting for clients on commercial financings operating leasing aircraft sales asset backed securitization and portfolio sales and financings colead the cape town transactions support team comprising of india qualified lawyers including transaction management team management and providing subject matter expertise senior executive compliance to company name acting as inhouse counsel and preparing legal letters and notices and drafting and vetting service agreements nondisclosure agreements digital marketing partners engagement agreements broker agreements intermediary agreements procurement agreements employment contracts licensing agreements etc extending opinion and advises on host of operational regulatory and legal issues concerning business operations also responsible for preparing agendas for board meetings preparing analysis reports departmental summaries performance summary of the company and drafting other communications as required by the management of the company managing correspondence with the regulatory authority drafting replies to show cause notices maintaining record of communications managing response and submissions to insurance regulators circulars and notifications may june lakshmikumaran sridharan mumbai legal research on finance act viz importation of services and taxation of various services operating lease finance lease and reversal of cenvat credit preparing first draft of legal opinions and appeals to the appellate tribunal april may khaitan and partners kolkata a team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in india this involved an extensive research on companies act competition laws and securities and compliance laws securities and exchange board of india and reserve bank of india acts rules and guidelines and other tax treaties it further involved relevant case study and finally drafting roadmap documentation for establishing such business in india the final leg of the internship involved drafting standard documentation of various legal filings for permissions and companys incorporation documents which were then taken up for tailored amendments and execution by senior associates and partners may may vaish associates gurgaon the internship involved legal research on company law joint venture rules mergers and acquisitions laws and securities and exchange board of india regulations and finally preparing a presentation on required filings permissions disclosures and minimum eligibility criterion to company name delhi mr singh is a member on the committee of consultants on indirect tax reforms the internship involved assisting a team of qualified stakeholders in research and preparing a report on the value added tax provisions of the proposed goods and service tax bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the act for simplification in the light of existing jurisprudence education post graduation diploma cyber laws asian school of cyber city gpa 1st prize in raghvendra phadnis national essay writing competition organized by ils law college 1st rank in cyber laws 1st prize in raghvendra phadnis national essay writing competition organized by ils law college 1st rank in diploma human rights and law ils law college gpa awarded certificate of appreciation at the 1st lextech pan asian law and technology essay writing competition on contemporary technolegal issues organized by gujarat national law university human rights and law awarded certificate of appreciation at the 1st lextech pan asian law and technology essay writing competition on contemporary technolegal issues organized by gujarat national law university qualifications boarduniversity institute marks bsl llbv years aggregate pune university ils law college class xii cbse itl public school newdelhi class x cbse itl public school newdelhi interests first at zonal level sell your product advertising competition newdelhi west zone gold medal in volleyball at intraschool sports meet second at zonal level folk dance competition newdelhi west zone first at zonal level singing competition newdelhi west zone i hereby declare that all the information given above is complete and correct to the best of my knowledge sugandha kumar publications article published on the topic microfinance institutions a cost benefit analysis in lexwitness february issue at page article published on the topic trading activity and cenvat credit rules in lexwitness august issue at page article published on the topic child soldiers victim of armed conflicts and war crimes an issue related to international humanitarian law and also on the topic custodial interrogation and human rights in abhivyakti the college annual law journal presented paper on the topic online transactions and consumer protection issues in the student teacher seminar organized by ils law college on february additional information awards and achievements college researcher for the runnersup team at the lex novitas national moot court competition v m salgaocar college of law goa runnersup in youth speak at the south asian youth peace meet paper presentation competition at symbiosis institute of media and communication pune first at zonal level sell your product advertising competition newdelhi west zone gold medal in volleyball at intraschool sports meet second at zonal level folk dance competition newdelhi west zone first at zonal level singing competition newdelhi west zone i hereby declare that all the information given above is complete and correct to the best of my knowledge sugandha kumar skills business operations c contracts credit clients documentation drafting finance financing financial funds insurance law legal legal research letters managing marketing meetings mergers and acquisitions exchange office procurement research sales securities tax team management

hr assistant highlights interviewing expertise employee relations manager coaching and training event management employee handbook development staffing and recruiting professional offboarding accomplishments organized hr generalist effective at record maintenance and assuring compliance with government employment regulations at all times personable hr generalist versed in recruiting top employees to automotive companies and innovative startups experience with public speaking on college campuses to attract new talent experience hr assistant september to current company name － city state advise managers on organizational policy matters andrecommend needed changes conduct new employee orientatio to foster positive attitudes toward organizational objectives identify staff vacancies and recruiteinterview and select aplicants serve as a link between management and employees by handling questions interpreting and administering contracts and help resolve workrelated problems address inquires from employees and management regarding newhire activity and ongoing employee relation issues created and implimented the exit interview program process advise top management on apropriate employee corrective actions create and modify job discriptions within all departments work with seniorlevel management to create fair and consistent hr policies and procedures work with hr advisors and hr representatives on establishing consistent hiring practices create and manage more than confidential personnel records facilitate monthly meetings to develpo strategies that will positively influence workplace relationships suport employees at all levels including executive leadership experience specialist november to september company name － city state prevented store losses using awareness attention to detail and integrity crosstrained and provided backup for other customer services representatives when needed generated sales inventory reports in excel with data from a variety of sources maintaining a accuracy rate prepared and sold a broad range of customized merchandise to individuals and commercial accounts resolved product issues and shared benefits of new technology successfully interacted with customers and retail buyers to expedite orders compilied weekly monetary reports and records for store managers maintained adequate cash supply in cash drawers in multiple checkout stations managed cash stock and inventory balances accurately clerkstore manager june to january company name － city state was promoted to store manager after weeks as a clerk managed a team of professionals reduced and controlled expenses by developing an inventory controll process that was later used in all local stores delivered excellent customer service by greeting and assisting each customer addressed customer inquires and resolved complaints designed and implimented customer satisfaction metrics stocked and restocked inventory when shipments were received reorganized the sales floor to meet company demands directed and supervised employees engaged in sales inventorytaking and reconciling cash receipts determined staff promotions and demotions and terminated employees when necessary completed weekly schedules according to payroll policies maintained daily records of all transactions wrote order suply requests to replenish merchandise trained staff to deliver outstanding customer service addressed and corrected sales staff communication issues in a tactful and effective manner student workermultiple departments may to may company name － city state inspired students to translate their academic interests into the real world by taking positive actions initiated throughtprovoking classroom discussions to help students develop their critical thinking abilities emphasized the importance of academic honesty with students and instructed them on proper citation of research sources maintained athletics yearly budget with accuracy conseled undergraduates in regard to educational and professional goals proctored yearly final exams at the end of each semester maintained strong ties with alumni to foster longterm suport with the school hr generalist january to may company name － city state conducted benefits administration for benefiteligible employees designed the emoployee performance evaluation process and merit program addressed inquires from employees and management regarding newhire activity and ongoing employee relation issues created and implimented the exit interview programprocess advise top management on apropriate employee corrective actions created and modified job discriptions within all departments worked with seniorlevel management to create fair and consistent hr policies and procedures developed employee handbooks including design and layout guided the startup and management of all hr operations systems and programs for a new location within the company supported employees at al levels including executive leadership education bachelor of arts organizational leadership management and human resource management lourdes college － city state organizational leadership management and human resource management associate of arts lourdes college － city state interests swimming bike riding camping crocheting crafts and a variety of family activities skills academic ai attention to detail backup benefits benefits administration budget cash receipts coaching contracts critical thinking customer satisfaction customer services excellent customer service customer service employee relations event management hiring hr inventory layout leadership meetings excel organizational skills organizational payroll personnel policies problemsolving reconciling recruiting research retail sales staffing store manager employee handbooks

mens sr designer freelance summary innovative and artistic professional with years in the fashion industry passionate creative resourceful dependable efficient strong communication and organizational skills with the ability to troubleshoot problems enjoys working in a fastpaced dynamic environment with the ability to work crossfunctionally as well as independently laser focus on details and achieving the desired results experienced in price negotiations costing of materials proficient in product development well rou nded fashion designer familiar with the complete product creation life cycle from initial concept to retail sale highlights strong creative design skills extensive fabric knowledge superb attention to detail superior communication skills vendor relations selfmotivated professional accomplishments traveled to asia and europe for international trend research and theme inspiration  eddie bauer best product wins award for materials development experience company name march to february mens sr designer freelance city state dddd dd drew lines between reference points to produce outlines of graded patterns calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets d demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking dd monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action company name june to current creative design consultant city state consultant on womens design styling and fabric quality and trim selections merchandise seasonal collections work on seasonal color palette research seasonal inspirations for patterns planning seasonal style count and color assortment company name july to october associate manager materials developer city state researching develop and sourcing of fabricstrims that meet design vision merchant requirements and company financial plans provide fabrictrim trend research to design in support of the product development process work directly with mills during the materials development process manage fabrictrim deadlines and tracking to meet seasonal tact requesting and coordinating proto sample yardagestrims from the mills to the appropriate vendors work with product development and quality assurance to review fabrictrim qualities to ensure they meet eddie bauer standards and uphold the authenticity and personality of the brand fabrictrim price negotiating to achieve the best price and imu partner with design and plms to ensure that appropriate material are selected for the product company name march to december sr designer freelance city state dddd dd drew lines between reference points to produce outlines of graded patterns calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets calculated dimensions and specifications from sales order and entered data in worksheets d demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking demonstrated and presented features and characteristics of clothing by standing turning and walking dd monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action monitored sales and inventory to recommend appropriate markdown action company name july to november mens sportswear designer city state initiated and interpreted new product concepts to meet the needs of our customers resulting in sales and growth for the company managed design projects and worked with team members to ensure that deadlines are met to reach company goals proposed color palette for assigned categorys and participate in color process including defining lab dip needs and colorway development on a style by style basis work as a team member in identifying general color direction on a seasonal basis developed fabricscreated pattern work and trims with our domestic and international vendors company name september to june mens bottoms outerwear designer city state responsible for designing and managing the tb mens collection pants and shorts as well as the outerwear program each season developed and created technical sketches for the garment styling and construction specifications daily communications between the hong kong vendors on development and production issues knowledge in fitting garments international travel to hong kong to work with the liaison office and fabrictrim vendors company name march to september apparel product designer ii city state designed seasonal collections for the mens and boys sport athletic groups classic retro basketball ile training and headwearaccessories as well as the two mens street casual line knitssweaterswovendenimouterwear and headwearaccessories domestic and international travel for trend trim and fabric research involved in merchandising the seasonal line through styling and color ensured that product was consistent with market trends as well as business strategy interacted closely with merchandising teams to execute seasonal lines accordingly to style counts gross margin requirements and retailcatalog merchandising strategies education art institute of seattle associate degree fashion design city state gpa graduated at the top of my class with honors fashion design graduated at the top of my class with honors university of washington bachelor of fine arts fiber textiles city state fiber textiles skills creative direction competitive research and market trends price negotiating materials development merchandising product design and development knowledge of quality assurance testing

events public relations leader summary i am an marketing specialist that creates and executes first class corporate and store events marketing plans and socialmedia content to support stores sales objectives as well as companys overall objectives i am seeking a corporate eventplanning or marketing position planned multiple events for new scheels stores including a number of pr events as well as formal eventsmajor projects included social media development for our stores and planning multiple expos and conferences experience to current events public relations leader company name － city state collaborate with marketing leaders to understand stores markets and put together the best event and marketing plansfor each region create an annual strategy of events that promote and align with stores goals and creates customer and storeinteractions lead the development and execution of strategic events trade shows demos expos event sponsorships communityinvolvement and conferences develop and execute marketing plans for events and other store promotions create event content for social media blogs instore signage radio and other traditional media act as my own project manager when creating marketing plans for events by facilitating communication betweenvendors agencies and internal teams to ensure marketing plans are following timelines brand standards objectionsand budgets coordinate registration and payment procedures promotional advertising and mailings and corporate sponsorshipactivities foster excellent communication between internal teams as well as with scheels stores buy media tv radio print digital develop track and maintain budgets ensure costsaving methods and spending within allotted budgets conduct pre post event evaluations to improve roi of future events as well as improve quality and effectivenessof marketing and communications initiatives to events coordinator company name － city state order proof and create all marketing material for events and promotions provide excellent service to scheels stores and external vendors write copy for marketing communications material examples include instore signage blog press releases facebook events radio and email blast schedule speakers vendors and participants coordinate event logistics details including registration and attendee tracking presentation and materials supportand pre and postevent evaluations hire staff to work the event including security personnel and entertainment organize all event logistics and act as an onsite manager for events calculate budgets and ensure they are adhered to provide project status to store directors and leadership team to project assistant company name － city state plan grand openings for finished healthcare education and sports recreations building projects coordinated trainings luncheonsdinners business meetings and travel arrangements created and updated marketing content including proposals brochures invites and social media prioritized generated and tracked contracts as requested by project managers with sharp deadlines to ensureprojects stay on timelines invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimilliondollar projects mostly in the healthcare industry organized required catering service venture and equipment setup for events including golf tournamentsappreciation dinners and company retreat provided the highest level of customer service to customers and clients addressed customer questions concerns and needs in a professional manner to marketing events intern company name － city state collaborated with team to strategically plan most profitable fundraising events while creating awareness for ournonprofits mission proposed purchased and assembled local advertising for events including radio print and social delegated responsibly to interns before and during the events to run seamless events coordinated event logistics including registration and attendee tracking presentation and materials support and preand postevent evaluations created and update social media channels including facebook twitter instagram and pinterest to marketing intern company name － city state assisted in planning and promotion of a variety of local events including mankato marathon senior gamesribfest mankato air show vikings training camp booths coordinated the technical needs of events including administering contracts purchasing materials obtainingpermits arranging security and parking and soliciting vendors and sponsors education and training ba mass communications business marketing minnesota state university skills advertising attention to detail brochures budgets excellent communication conferences content contracts clients customer service email financial fundraising leadership logistics marketing plans marketing marketing and communications marketing communications marketing material materials meetings personnel press releases understand store promotion proposals purchasing quality radio strategy strategic tv trade shows travel arrangements

sales professional summary talented construction manager with more than twenty years of success on various projects as an independent contractor solid experience managing all levels of small to large scale projects extensive experience in the preparation of complete cost estimation accomplished in completing project on time at or under budget strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms meticulous work proficient at juggling multiple tasks working under pressure and take pride in attention to detail collaborate successfully with architects owners and construction staff to complete multimillion dollar projects experience to current sales company name － city state sell rifles pistols shotguns and their accessories provide quality control for state and federal required paperwork provide excellent customer service by identifying customer and company needs provide company maintenance services competently install purchased accessories to customer firearms to broadcast engineer construction project manager city state reviewed plans and specs during the schematic design of preconstruction completed teardown of existing structures and prepared for new construction coordinated utility service providers according to project schedules obtained building and specialty permits from local jurisdictional agencies conducted weekly production and operations contractor meetings which facilitated stronger communication and the ability to resolve critical issues performed regular job site observations to provide direction for all general contractor personnel reported to the immediate supervisors on production and conformance with the contract schedule conducted all critical preinstallation conferences with general contractors subcontractors consultants and manufacturers representatives worked with construction administration consultants to plan field observations on schedule digitally archived weekly progress and technical knowledge base photographs of all assigned projects prepared and followed through on all required punch lists oversaw the entire building turnover process while enhancing communication between all construction managem assisted the operations group with warranty service repairs determined the project schedule which included the sequence of all construction activities prepared regular interval progress reports offered technical assistance to service providers conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions guided and directed thirdparty inspectors through project construction commissioning and closeout avoided construction delays by efficiently following through with all site inspections in a timely manner scheduled all contractors and materials deliveries implemented systems to improve process efficiency and reduce the project duration trained and promoted continued education for all onsite crew members to plumber company name － city state full time service and repair plumber for residential and commercial sites developed and implemented a successful contract platform research and implemented their leak detection unit built and fostered a strong relationship with the sacramento area restaurant community safety officer for the plumbing company conducting weekly safety meetings and review developed and taught plumbing code classes to new and seasoned employees specialized in replacing restaurant wastedrain vent systems while keeping business open eliminated risks by correctly identifying potential safety hazards interpreted blueprints to determine locations quantities and sizes of materials required expanded trade knowledge by networking with colleagues and participating in courses and seminars read blueprints to determine appropriate materials and procedures for each project managed job site hazards by accurately locating biohazards lowgrade radiation and chemicals independently worked on projects while offering process coordination and cooperation with other teams complied with all local plumbing codes throughout the duration of each project inspected structures to avoid any obstruction and delays throughout the project prepared detailed records of all project tasks from start to finish offered guidance and training to junior team members education high school diploma somerville high school － city state associate of arts math and science somerset county collete － city state math and science bachelor of arts broadcast communication geneva college － city state broadcast communication skills blueprints read blueprints interpersonal communication conferences customer relations excellent customer service direction hiring layout materials meetings networking new construction personnel plumbing plumber improve process progress quality quality control repairs research safety fm scheduling seminars tear technical assistance troubleshooting

engineer summary work ethic  personal ownership responsibility adaptability ability to learn quickly and accurately positive attitude timeliness positive appearance and customer interactions    highlights microsoft office suite expert conceptual thinker selfmotivated professional experience march to current company name city state engineer assisted customers with complaints performed routine maintenance troubleshot electronic parts of the building recorded guest comments or complaints referring customers to managers as necessary assisted guests with any special requests during their visits contacted housekeeping or maintenance staff when guests reported problems issued room keys and escort instructions to bellhops prepared sheetrock metal and wood surfaces for painting refinished household furniture such as desks chairs tables and bookcases coordinated and completed ongoing routine painting of the exterior and interior of the properties collaborated with electricians carpenters and mechanics to complete construction projects completed basic plumbing electrical carpentry and hvac duties operated compressors striping machines sandblasters and spray equipment completed and updated all work orders records of service calls and work logs covered floors before prepping priming and painting all surfaces january to current company name city state handyman transfer tools parts equipment and supplies to and from work stations and other areas disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete install or replace machinery equipment and new or replacement parts and instruments using hand or power tools examine and test machinery equipment components and parts for defects to ensure proper functioning hold or supply tools parts equipment and supplies for other workers position vehicles machinery equipment physical structures and other objects for assembly or installation using hand tools power tools and moving equipment adjust connect or disconnect wiring piping tubing and other parts using hand or power tools clean or lubricate vehicles machinery equipment instruments tools work areas and other objects using hand tools power tools and cleaning equipment assemble and maintain physical structures using hand or power tools tend and observe equipment and machinery to verify efficient and safe operation apply protective materials to equipment components and parts to prevent defects and corrosion order new parts to maintain inventory diagnose electrical problems and install and rewire electrical components prepare work stations for use by mechanics and repairers january to september company name city state healthcare provider provided healthcare for at home patient january to january company name city state arcade repairman technician fill machines with products ingredients money and other supplies keep records of merchandise distributed and money collected collect coins and bills from machines prepare invoices and settle accounts with concessionaires make service calls to maintain and repair machines inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products test machines to determine proper functioning contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required clean and oil machine parts record transaction information on forms or logs and notify designated personnel of discrepancies adjust machine pressure gauges and thermostats maintain records of machine maintenance and repair replace malfunctioning parts such as worn magnetic heads on automatic teller machine atm card readers adjust and repair coin vending or amusement machines and meters and replace defective mechanical and electrical parts using hand tools soldering irons and diagrams order parts needed for machine repairs disassemble and assemble machines according to specifications and using hand and power tools install machines making the necessary water and electrical connections in compliance with codes refer to manuals and wiring diagrams to gather information needed to repair machines transport machines to installation sites prepare repair cost estimates education aug traverse city west high school city state united states high school diploma valencia college city state usa associate of arts graphic art and design skills typing greater then words a minute networking computer computer management rebuildrepair computerhardware computer softwareinstallation operating systems photoshop experience excel experience microsoft office experience spreadsheet experience power point experience

engineering supervisor executive summary dedicated engineer with excellent technical analytical and communication skills demonstrated by years of experience teamoriented electrical engineer with over four years experience designing developing and testing electronic products forwardthinking electrical engineer with handson experience performing quality troubleshooting electronics system and plumbing perform general repairs on all floor covering upholstery welding and fabrication maintain a property wide clean and safe work area troubleshoot and repair mechanical equipment ranging from heating ventilation and air conditioning equipment fan coils chillers pumps boilers and cooling towers receive and respond to maintenance calls in the hotel and casino from guests and other departments core qualifications training program implementation project management drilling engineering building commissioning experience a highly motivated and energetic personality ability to take initiative and exhibit flexibility excellent customer service skills interpersonal communication skills demonstrated organizationalplanning skills adaptability ability to translate technical specifications have interpersonal skills to deal effectively with all business contacts professional experience engineering supervisor to current company name city state assist management indirect oversight of department daily operation ensures effective communication between the facilities director and all other supervisors of the engineering department performs all other duties as assigned by the facilities director ensures that quality services and controls conform to established standards quickly assesses problems or situations and takes the proper corrective action without hesitation and makes prompt and just decisions engineering assistance supervisor to company name city state managed team of of professionals utilize reporting tools to analyze and monitor status of project and individual work efforts collaborate with all departments and engineering teams to continuously manage tradeoffs between scope resources and time during the projecttask durations perform all duties as deemed necessary for the success of the department ability to communicate with employees and other department heads previous experience using industrial hand tools power tools testing and monitoring equipment sky cap to company name city state confirmed that appropriate changes were made to resolve customers problemsexercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfactionmanaged wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently education high school diploma el dorado high school city state usa skills leadership development program hands on training electrical pluming painting full finish wall paper management training team builder outlook training excel training hotsos training stratton warren mms

contract senior associate media planner at sapientnitro summary to obtain a midlevel leadership position in media that will utilize my strong analytical negotiation and creative thinking skills experience contract senior associate media planner at sapientnitro current company name city state clients kpmg citizens bank the institutes moven   involved in all aspects media planning and buying process from client briefing to post buy reporting provide povs for new vendors and opportunities compile rfps for potential partners and negotiate media costs secure media placements and issue approved vendors ios create strategic and tactical media recommendations with traditional and online components analyze campaign reporting and provide clients with optimizations assist media finance team in vendor payment and client billing lead status updates calls with clients present media recommendations and povs freelance sales planner company name city state served as primary poc for major projects brought in by ad sales team created media plans and ppt decks for incoming rfps and meetings for ad sales team coordinated with multiple departments within the ziff davis organization ensuring programs have all necessary requirements to launch timely and effectively managed client and agency expectations creative approvals project timelines and asset allotment for ziff davis programs and projects managed the expectations of ad sales operations sales development tech finance and editorial to guarantee internal protocols and workflows are met with each program worked with editorial staff to coordinate ad sales and editorial programs brainstormed with marketing team to create innovative ideas for the ziff davis organization and prospective advertisers freelance associate media planner digital company name city state clients wetv sundance tv fuse nuvo tv 20th century tv   rfped potential vendors for upcoming campaigns reviewed vendor proposals negotiated plan and assisted with putting together campaign recommendations for clients created and updated buy sheets for client approval entered all media buys into strata and sentreceived signed ios from vendors coordinated digital production of custom assets with vendor client and creative agencies created tsheets for ad ops team and send out tags to approved vendors met with potential new partners to learn about capabilities and ad opportunities provided campaign reporting for currently running campaigns and indepth post reporting using dart dfa and excel studio manager company name city state opened job numbers and created estimates for new jobs scheduled and attended all preshoot meetings noting any changes or requests set up and broke down shoots for visiting client assisting with any needs during the day revised and sent out estimates and payments to vendors and clients assisted food stylist prop stylist and photographer during shoot prep shoot and post shoot by running errands and anything else needed digital sales planner company name city state assisted director of sales development and account executives in assembling customized marketing plans for incoming rfps from agencies and clients to meet their advertising objectives helped in managing key relationships with agency personnel and clients worked with account executives to ensure a smooth transition from presale responsible to postsale and campaign activation entered and managed sales inventory through dart dfp and created andor revised insertion orders for agencies and clients key liaison between digital production ad ops and project managers to ensure delivery of strategic and successful media programs with optimal ctrs and other key digital metrics contract marketing coordinator at verison fios company name city state provided support for account managers and two regional account mangers pulled and analyzed multiple daily sales reports through vzai created new reports at the request of account managers and regional account managers managed six street team employees for fieldwork events and event reporting freelance digital mediatraffic coordinator at prudential company name city state entered new campaigns into mediavisor and mediaocean to create ios for publishers and traffic sheets for creative departments provided monthly campaign report and analysis using dart dfa cost audited all media spend of the previous months activity for finance department point person for aventa trafficking company and assisted with any issues or questions about current and upcoming campaigns freelance assistant digital media planner at neoogilvy company name city state clients caesars entertainment   assisted with submitting and processing media invoices through aspen maintained vendor relationships and monitored delivery of active campaigns generated and analyzed all campaign reports to determine media spend and performance against respective metrics in addition to presenting results and insights directly to the client assisted in rfp and media negotiations and issues insertion orders to publishers using dds created media recommendations and media flowcharts for upcoming campaigns integrated junior media associate company name city state client samsung enterprise and consumer business and telecom   samsung developed strategy for traditional and interactive media and tactical interactive media recommendation for new products launches and other key products under the enterprise b2b and consumer business divisions for samsung us lead weekly status calls with the client creative agencies and other partners for campaigns activated digital executions from rfps to postbuy reports using mediaocean and dart dfa analysis and present bimonthly campaign reporting with optimization recommendations utilize industry tools such as ims comscore and tardiis to develop campaign recommendations as well as weekly presentations of industry trade articles provide povs on new partners and opportunities for the client accomplishments completed starcom mediavest group flight basics training course education present certification ecornell marketing strategy sevencourse online marketing certificate with mbalevel strategic marketing training december bachelors of arts seton hall university communications city state gpa gpa emphasis in public relations marketing public relations and journalism coursework member of prssa member of alpha phi sorority director of marketing and vice president of marketing skills m edia planningbuying softward mediaocean dds mediavisor aspen strata dart dfa and dfp research software ims clear decisions mri comscore adviews snapshot srds emarketer other software salesforce central desktop vzai hyperion lotus notes mircsoft office suite google drive and docs box quarkxpress macpc platform proficient

training specialist construction equipment summary experienced construction equipment operator and carpenter that is hardworking dependable and reliable offering extensive experience with heavy equipment operation highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations experience october to current company name city state training specialist construction equipment serve as a training specialist and training manager for construction equipment the us army procures developed updated and managed training material that provides the soldier on basic operation techniques and maintenance procedures for the various types of construction equipment that the us armys owns developed scope of work and contract language conducted reviews and provide recommendations on associated technical manuals for construction equipment before authentication and publishing in occurs evaluated training materials prepared by instructors monitored training costs and created budget reports for management august to october company name city state delivery driver delivered product and filling vending machines at all points of availability within established accounts completed a daily pretrip inspection checklist before first delivery of the day operated motor vehicles in a safe and efficient manner loaded and unloaded merchandise at stores and vendor locations maintained a commercial drivers license class a military experience february to current company name city state combat engineer construction foreman e serve as platoon sergeant of a marine size platoon that is responsible for the professional development morale health and welfare of marines mentor marines on the knowledge and procedures for horizontal and vertical construction blueprint reading concrete form construction concrete mixing and pouring concrete saw operations masonry work concrete block and brick laying techniques cfm compressor operation and maintenance procedures basic surveying techniques soils testing airfield damage repair bridging operations and security operations create bill of materials drawings and submitted supporting documentation required for construction projects as necessary maintained accountability for over million dollars in tools and equipment awards navy and marine corps achievement medals iraq campaign medal with bronze star global war on terrorism service medal selected marine corps reserve medals national defense medal armed force reserve medal with bronze hour glass and m devices certificate of commendations education eastern michigan university city state usa bachelor of science construction management the construction management major reflects the current needs and trends in the construction industry and is accredited by the american council for construction education classes completed to date introduction to construction construction safety analysis of commercial prints electrical and mechanical equipment systems leed for new construction and major renovations and legal environment of business law henry ford community college city state usa associate of applied science architecturalconstruction technology attended from earned cedits technical skills and qualifications active secrete clearance   current licenses cdl class a scrapers graders loaders excavators bulldozers backhoe loaders skid steer loaders certifications program management level i life cycle logistics level i ii autocad microsoft office suite troxler nuclear guage densometer radiation safety officer radioactive commodity identificationtransportation hazmat and cpr accomplishments member of eastern constructors organization supervised and constructed homes from start to finish for the southwest indian foundation in gallup new mexico supervised and managed construction projects throughout the al anbar providence of al asad iraq project manager and construction foreman for constructing the marine corps logistics command site aboard al asad air base iraq this became the focal point of the marine corps exit strategy for leaving iraq completed combat out post baghdadi project four days ahead of schedule which effectively improved the defensive capabilities of the 7th division military transition team trained soldiers on how to operate construction equipment trained marines on proper construction procedures and techniques developed the radiation safety officer course for the troxler nuclear guage densometer in accordance with the nuclear regulatory commission guidelines a page training support package

construction foreman summary looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge experience and potential through hard work and dedication i offer myself as an excellent team player with honesty dynamism and commitment over years of success in overseeing multimillion dollar building construction and renovation projects from beginning through occupancy proven track record of safely and effectively operating a wide range of construction equipment excavators backhoes loaders forklifts and mechanized trenchers demonstrated ability to effectively manage a team of up to construction workers performing a variety of activities conversant with conducting project briefings and assigning daily work tasks to construction workers particularly effective in working within allocated budgets highlights construction foreman project scheduling empowerment regulatory compliance planning and budgeting crew management contract negotiation experience construction foreman march to current company name － city state develop construction crews for daily tasks ensure all task comply with project protocols coordinate construction projects in terms of supplies and resources manage construction budgets as appropriated monitory daily construction operations for quality management and accuracy track costs as instructed perform performance inspections on a regular basis carry out construction duties when the project calls for it report progress and incidents to managers and customers choose and acquire materials needed for construction projects facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check trained new hires in construction work protocols over three years construction foreman march to current company name － city state develop construction crews for daily tasks ensure all task comply with project protocols coordinate construction projects in terms of supplies and resources manage construction budgets as appropriated monitory daily construction operations for quality management and accuracy track costs as instructed perform performance inspections on a regular basis carry out construction duties when the project calls for it report progress and incidents to managers and customers choose and acquire materials needed for construction projects facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check trained new hires in construction work protocols over three years construction worker february to march company name － city state cleaned construction site as directed used materials and equipment to dig and shovel debris built construction sites using maps and blueprints laid bricks and plastered cement as instructed used forklifts to move equipment from one place to another construction worker february to march company name － city state cleaned construction site as directed used materials and equipment to dig and shovel debris built construction sites using maps and blueprints laid bricks and plastered cement as instructed used forklifts to move equipment from one place to another education high school diploma community school － city state accomplishments qualification specialization name of institution year of passing itc electrical engineering kcm industrial training centre koonamavu sslc academic ghs kadungapuram professional summary job profile employer period electrical visitor ahlia cement company libya june to till date electrical foreman al hamad contracting company uae from to years areas of specialization light and power wiring db termination panel assembling sound knowledge in electrical layouts and schematic diagrams ht lt cable laying glanding and termination testing commissioning of projects personal information age date of birth yrs marital status married health condition good overall professional experience years passport details passport no m0197098 date of issue date of expiry place of issue cochindubai driving license no valid up to publications permanent address panikkassery house alangad kongorpilly po ernakulam district kerala india pin telephone interests indian name of father jose pv languages arabic english hindi tamil urdu malayalam skills arabic blueprints budgeting budgets change management interpersonal skills contract negotiation decision making english forklifts hindi leadership skills regulatory compliance materials problem solving skills progress protocols quality quality management reading scheduling urdu additional information nationality indian name of father jose pv age date of birth yrs marital status married health condition good overall professional experience years passport details passport no m0197098 date of issue date of expiry place of issue cochin dubai driving license no valid up to

executive director professional experience executive director january to current media enterprise alliance headroyce school instructor january to january company name chairman january to january fine arts dept headroyce school members in visual music drama and dance director summer january to january company name a partnership between hrs and the oakland unified school district the program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated they are given academic arts and technology training on a full scholarship basis during a sixweek summer session they are mentored monthly over the course of the year education ba communications and public policy university of california berkeley communications and public policy bfa university of california berkeleyfine arts mfa san francisco art institute uc berkeleysecondary teaching credential program interests eobasmart moves a community center in the sobrante district of east oakland that provides tutoring mentoring and non violence training to approximately children on a daily basis project coordinator for renovation project coordinated project with east bay community fund rebuilding together oakland temple sinai pulte construction and headroyce school destiny arts an arts based organization the uses dance and martial arts in violence prevention training supervised production of promotional video fund raising worked with destiny faculty as part of the headroyce art and technology institute summer malawi youth project implements projects in malawi africa involved in fundraising and installation of water and electrical systems at the amai a chifundo orphanage in blantyre malawi also provided funds and equipment for youth soccer organizations nationally in malawi present rebuilding together oakland formerly christmas in april rehabilitates homes of low income elderly and disabled citizens in oakland as well as rehabilitation projects with schools and community centers house captain volunteer coordinator project organizer fundraiser conferencepanel facilitator arts equityeast bay youth access to the arts groups represented destiny arts east bay asian youth centerstreetside productions youthsoundsbay area video coalition the oakland museum oakland fund for the arts organized panel of east bay arts organizations to talk about youth access in the arts probono films video productions working with high school students for community nonprofits the films are used as an informational tool and a marketingfunding aid nonprofit organizationsvideo productions the east oakland boxing associationsmart moves a community center in the sobrante district of east oakland that provides tutoring mentoring and non violence training to approximately children on a daily basis oakland ca the george mark center treats terminally ill children san leandro ca destiny arts an arts based organization that uses dance and martial arts in violence prevention training oakland ca the east bay college fund provides college scholarships for disadvantaged youth in the east bay oakland ca the international rescue committee helps refugees settle in the united states oaklandsan francisco ca oasis hepatitisc clinic oakland ca awards finnie fellowship three year studytravel fellowship from the headroyce school to study and implement arts curriculum reflecting nonwestern cultures fellowship from the fund for teachers study of the art and culture of the aboriginal people of australia and the maori people of new zealand cyberart the merging of art and technology arts education fellowship the council for basic education the national endowment for the arts and the getty center for art education implementation of computer technology into an arts curriculum additional information volunteer work community organizations eobasmart moves a community center in the sobrante district of east oakland that provides tutoring mentoring and non violence training to approximately children on a daily basis project coordinator for renovation project coordinated project with east bay community fund rebuilding together oakland temple sinai pulte construction and headroyce school destiny arts an arts based organization the uses dance and martial arts in violence prevention training supervised production of promotional video fund raising worked with destiny faculty as part of the headroyce art and technology institute summer malawi youth project implements projects in malawi africa involved in fundraising and installation of water and electrical systems at the amai a chifundo orphanage in blantyre malawi also provided funds and equipment for youth soccer organizations nationally in malawi present rebuilding together oakland formerly christmas in april rehabilitates homes of low income elderly and disabled citizens in oakland as well as rehabilitation projects with schools and community centers house captain volunteer coordinator project organizer fundraiser conferencepanel facilitator arts equityeast bay youth access to the arts groups represented destiny arts east bay asian youth centerstreetside productions youthsoundsbay area video coalition the oakland museum oakland fund for the arts organized panel of east bay arts organizations to talk about youth access in the arts probono films video productions working with high school students for community nonprofits the films are used as an informational tool and a marketingfunding aid nonprofit organizationsvideo productions the east oakland boxing associationsmart moves a community center in the sobrante district of east oakland that provides tutoring mentoring and non violence training to approximately children on a daily basis oakland ca the george mark center treats terminally ill children san leandro ca destiny arts an arts based organization that uses dance and martial arts in violence prevention training oakland ca the east bay college fund provides college scholarships for disadvantaged youth in the east bay oakland ca the international rescue committee helps refugees settle in the united states oaklandsan francisco ca oasis hepatitisc clinic oakland ca awards finnie fellowship three year studytravel fellowship from the headroyce school to study and implement arts curriculum reflecting nonwestern cultures fellowship from the fund for teachers study of the art and culture of the aboriginal people of australia and the maori people of new zealand cyberart the merging of art and technology arts education fellowship the council for basic education the national endowment for the arts and the getty center for art education implementation of computer technology into an arts curriculum skills academic arts enterprise teaching