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5e7b734ae8bd41f2ace5d4c35f72eda1 | agent | 2023-12-27T15:14:30.461539+00:00 | I completely understand. I apologize for the inconvenience you've been experiencing. Unfortunately, it sounds like our service may not be the best fit for your needs. Can I go ahead and process the cancellation request for you? |
5e7b734ae8bd41f2ace5d4c35f72eda1 | client | 2023-12-27T15:14:47.538462+00:00 | Yes, please. That would be great. |
5e7b734ae8bd41f2ace5d4c35f72eda1 | agent | 2023-12-27T15:14:50.307693+00:00 | Of course. Before I do that, I just want to double-check that you're aware of any fees associated with canceling your service. We want to make sure you have all the information you need to make an informed decision. |
5e7b734ae8bd41f2ace5d4c35f72eda1 | client | 2023-12-27T15:15:08.307693+00:00 | Yeah, I'm aware of the fees. That's fine. I just want to cancel forward with the cancellation. |
5e7b734ae8bd41f2ace5d4c35f72eda1 | agent | 2023-12-27T15:15:16.153847+00:00 | Alright, no problem. I'm going to go ahead and process the cancellation request. Is there anything else I can assist you with today, Diego? |
5e7b734ae8bd41f2ace5d4c35f72eda1 | client | 2023-12-27T15:15:27.230770+00:00 | No, that's all. Thank you for your help, Kurtis. |
5e7b734ae8bd41f2ace5d4c35f72eda1 | agent | 2023-12-27T15:15:31.384616+00:00 | You're welcome, Diego. Thank you for choosing Union Mobile, and I hope you find a service that better meets your needs. Have a great day! |
5e7b734ae8bd41f2ace5d4c35f72eda1 | client | 2023-12-27T15:15:42.923078+00:00 | Thanks, Kurtis. You too. |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T13:58:10+00:00 | Hello morning, thank you for calling Union Mobile. My name is Carmen, how can I assist you today? |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T13:58:18.307692+00:00 | Hi, I'm calling to cancel my mobile service. |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T13:58:22+00:00 | Sorry to hear that, Albert. Can you tell me a little bit more about why you're like to cancel? Is there an issue with your service? |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T13:58:34+00:00 | Yeah, I just don't have good coverage in my area. I've been having trouble making and receiving calls and texts. |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T13:58:43.230769+00:00 | I understand how frustrating that must be for you. Before we go with the cancellation, I wanted to let you know that we value you as a customer and would like to offer you a new iPhone with a new line. This might improve your coverage and overall experience with our service. Would you be interested in hearing more about this offer? |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T13:59:11.846154+00:00 | Hmm, I'm not sure. What kind of deal are we talking about here? |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T13:59:17.846154+00:00 | We're offering the latest model, the iPhone 14 Pro. It has excellent great features and excellent coverage. And with a new line, you'll get even better coverage in your area. Plus, we'll give you a great deal on the phone and plan. |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T13:59:37.230769+00:00 | That sounds like a pretty sweet offer. How much is it going to cost me? |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T13:59:44.153846+00:00 | We'll give you the iPhone 14 Pro for $200, and the monthly plan will be $70 per month. That's a great price for the amount of data and features you'll get. Plus, we'll waive the activation fee. |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T14:00:01.230769+00:00 | That's not bad. I think I'm interested. Can you tell me a little bit more about the plan and what it includes? |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T14:00:11.384615+00:00 | Absolutely! Our plan includes unlimited talk and text, 5G coverage, and 10GB of high-speed data. You'll also get access to our nationwide network of hot-Fi hotspots, so you can stay connected even when you're not using your data. And with our iPhone 14 Pro, you'll have access top-of-the-line hardware and software, including a powerful A14 Bionic chip and a high-quality camera, and long battery life. |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T14:00:41.384615+00:00 | That sounds like. I think I'll take you offer. Can you help me with the transition? |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T14:00:48.769230+00:00 | Of course! Albert! I'll take care of everything for you. I'll set up the new line and phone, and make sure everything is working properly before we finish up. And just to confirm, you'll receive a $200 credit towards the purchase of the iPhone 14 Pro. |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T14:01:09.999999+00:00 | That's great, thank you! I |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T14:01:12.307691+00:00 | You're welcome, Albert. Is there anything else I can assist you with today? |
51b7c31b4a7e460abcb6ee238cf18137 | client | 2023-12-07T14:01:18.307691+00:00 | No, that's all. Thank you for your help, Carmen. |
51b7c31b4a7e460abcb6ee238cf18137 | agent | 2023-12-07T14:01:22.461537+00:00 | You're welcome, Albert. Have a great day! |
c3168e8396694c818dc4b0fbf36f0bdc | client | 2023-12-05T13:22:55+00:00 | Hi, I'm calling to cancel my mobile service with Union Mobile. |
c3168e8396694c818dc4b0fbf36f0bdc | agent | 2023-12-05T13:23:00.076923+00:00 | Hi Mildred, my name is Colby and I'll be happy to assist you with that. Can you please tell me a little bit more about why you're looking to cancel your service? |
c3168e8396694c818dc4b0fbf36f0bdc | client | 2023-12-05T13:23:14.846154+00:00 | Well, I just don't have good coverage in my area. I've been having trouble getting signal for months now and it's really frustrating. |
c3168e8396694c818dc4b0fbf36f0bdc | agent | 2023-12-05T13:23:25.461539+00:00 | Sorry to hear that, Mildred. Let completely understand how important it is to have good coverage. Before me see if there's anything we can do to help you with that. Can you please verify your identity for me so I can look into this further? |
c3168e8396694c818dc4b0fbf36f0bdc | client | 2023-12-05T13:23:46.230770+00:00 | Sure, my account numberIN is 1234. |
c3168e8396694c818dc4b0fbf36f0bdc | agent | 2023-12-05T13:23:49.000001+00:00 | Great, thank you for providing that. Now, I'm going to check on your account status real quick. (pause) Okay, it looks like you're currentlyigible to cancel your service. any penalties. Is that still what you'd like to do? |
c3168e8396694c818dc4b0fbf36f0bdc | client | 2023-12-05T13:24:06.538463+00:00 | Yes, that's correct. I justd like to cancel my service. |
c3168e8396694c818dc4b0fbf36f0bdc | agent | 2023-12-05T13:24:11.153848+00:00 | Alright, no problem. I'm going to go ahead and process the cancellation request for you. (pause) It looks like everything went through successfully. Is there anything else I can assist you with today? |
c3168e8396694c818dc4b0fbf36f0bdc | client | 2023-12-05T13:24:26.384617+00:00 | No, that's all. Thank you for your help, Colby. |
c3168e8396694c818dc4b0fbf36f0bdc | agent | 2023-12-05T13:24:30.538463+00:00 | You're welcome, Mildred. Have a great day! |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:27:20+00:00 | Hello, thank you for calling Union Mobile. My name is Polly, how can I assist you today? |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:27:27.846154+00:00 | Hi Polly, I'm calling to cancel my mobile service. I'm not happy with the quality of the service. |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:27:36.153846+00:00 | Sorry to hear that, Kelly. Can you tell me more about the issues you're experiencing? Maybe there's something we can do to improve your service. |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:27:47.692308+00:00 | Well, I've been having trouble with dropped calls and slow data speeds. It's really frustrating. |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:27:54.615385+00:00 | I understand how frustrating that must be. Let me see what I can do to help. Have you considered upgrading to a new phone? We have a great selection of phones available, including the latest iPhones. |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:28:11.230770+00:00 | Hmm, that sounds interesting. What kind of deal can you offer me? |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:28:16.769232+00:00 | I can offer you a fant deal on a new iPhone with a new line. Plus, you'll get a discount on your monthly plan. Would you like me to look into that for you? |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:28:32.461540+00:00 | Yeah, that sounds good. Can you also help my old number to the new phone? |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:28:39.384617+00:00 | Of course! I'll take care of everything for you. And just to let you know, our customer service team is available 24/7 if you ever need assistance. |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:28:51.846155+00:00 | That's great to hear. Thank you, Polly. I think I'll stick with Union Mobile after all. |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:28:59.230770+00:00 | Wonderful! I'm glad I could help, Kelly. Is there anything else I can assist you with today? |
ef5fe0fac275459aa03af361777be92b | client | 2023-12-09T09:29:07.076924+00:00 | No, that's all. Thanks again, Polly. |
ef5fe0fac275459aa03af361777be92b | agent | 2023-12-09T09:29:09.846155+00:00 | You're welcome, Kelly. Have a great day! |
1454c880224b4c2eb269889dc00db488 | agent | 2023-12-19T17:20:19+00:00 | Thank you for calling Union Mobile. My name is Madison, how can I assist you today? |
1454c880224b4c2eb269889dc00db488 | client | 2023-12-19T17:20:26.384615+00:00 | Hi Madison, I'm calling to cancel my mobile service. I'm not getting good coverage in my area and I'm just not happy with the service. |
1454c880224b4c2eb269889dc00db488 | agent | 2023-12-19T17:20:37.923077+00:00 | Sorry to hear that, Libbie. Can you tell me a little bit more about the issues you're experiencing with your coverage? |
1454c880224b4c2eb269889dc00db488 | client | 2023-12-19T17:20:47.615385+00:00 | Yeah, sure. I live in a pretty rural area and I barely have any signal at all. It's really frustrating because I need to be able to use my phone for work. |
1454c880224b4c2eb269889dc00db488 | agent | 2023-12-19T17:21:02.384616+00:00 | I understand how important it is to have reliable coverage, especially for work purposes. Unfortunately, it sounds like our service isn't meeting your needs in your area. Can I go ahead and process the cancellation request for you? |
1454c880224b4c2eb269889dc00db488 | client | 2023-12-19T17:21:19.923078+00:00 | Yes, please. I've already tried calling customer service a few times and nothing has been done to improve the coverage. I'm just fed up with it. |
1454c880224b4c2eb269889dc00db488 | agent | 2023-12-19T17:21:31.923078+00:00 | I completely understand. I apologize for the inconvenience you've experienced. Before'll go ahead and cancel your service effective immediately. Is there anything else I can assist you with today? |
1454c880224b4c2eb269889dc00db488 | client | 2023-12-19T17:21:45.307693+00:00 | No, that's all. Thank you for your help, Madison. |
1454c880224b4c2eb269889dc00db488 | agent | 2023-12-19T17:21:49.461539+00:00 | You're welcome, Libbie. Thank you for choosing Union Mobile. Have a great day. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:39:53+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Elinor, how can I assist you today? |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:40:01.307692+00:00 | Hi Elinor, I'm calling to cancel my mobile service. It's just too expensive for me. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:40:08.230769+00:00 | I understand, Lurline. Can you tell me a little bit more about your current plan and usage? I way, I can see if there are any other options that might be more suitable for your needs and budget. |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:40:25.769231+00:00 | Well, I'm on the 5GB plan, but I never use all the data. And the monthly fee is just too high for me. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:40:36.384616+00:00 | I see. Unfortunately that case, we do have a few other plans that might be more suitable for your. We have a 2GB plan that's a bit cheaper, or we could even lookgrade you to a basic plan with less features and a lower price point. Would you like me to go into those options for you? |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:41:02.692308+00:00 | No, I think I just want to cancel altogether. I don't really need a smartphone anymore. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:41:10.076923+00:00 | Alright, I understand. Is there anything else I can do for you today, Lurline? Perhaps I can assist you with a different type of plan or device? |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:41:22.538461+00:00 | No, I think I'm good. Just cancel everything, please. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:41:26.692307+00:00 | Of course, I understand. I apologize for the inconvenience this may cause. Can me just check a few things real quick. Can you please confirm your account PIN for me? |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:41:40.538461+00:00 | Sure, it's 1234. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:41:41.923076+00:00 | Great, thank you. Alright, I've gone ahead and cancelled your service effective immediately. You'll receive an email with the final bill and any instructions balance will be cred to the card on file. Is there anything else I can assist you with today, Lurline? |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:42:02.230768+00:00 | No, that's all. Thank you for your help. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:42:05.923076+00:00 | You're welcome. It you for choosing Union Mobile, and I apolog you have a great day. If you have any other questions or concerns in the future, don't hesitate to reach out to us. Have a great day! |
5c9e2fd2707547b0a9d1461e8faed17b | client | 2023-12-29T10:42:23.461538+00:00 | Thank you, you too. Goodbye. |
5c9e2fd2707547b0a9d1461e8faed17b | agent | 2023-12-29T10:42:25.769230+00:00 | Goodbye, Lurline. Thank you for your business. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:55:43+00:00 | Hello, thank you for calling Union Mobile. My name is Ivy, how can I assist you today? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:55:50.846154+00:00 | Hi, I'm calling to cancel my mobile service. I'm not getting good coverage in my area and I'm fed up with it. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:56:01+00:00 | Sorry to hear that, Casandra. Can you tell me a little bit more about the issues you're experiencing with your coverage? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:56:10.692308+00:00 | Yeah, sure. I live in a rural area and I barely have any signal at all. It's really frustrating because I need to be able to use my phone for work. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:56:25+00:00 | I understand how important it is to have reliable coverage, especially for work purposes. Unfortunately, it sounds like our service isn't meeting your needs in your area. Can I go ahead and process the cancellation request for you? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:56:42.538462+00:00 | Yes, please. I just want to cancel my service and get a refund. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:56:48.538462+00:00 | Of course, Casandra. I'll go ahead and take care of that for you. Before I do, is just want to double-check that you've tried all of the troubleshooting steps we have available to improve your coverage. Have you tried using a different S Extender or checking for software updates on your device? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:57:12.538462+00:00 | Yes, I've tried all of that and it hasn't made a difference. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:57:18.076924+00:00 | Okay, I understand. In that case, I'll go ahead and process the cancellation request. Is there anything else I can assist you with today? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:57:29.153847+00:00 | No, that's all. Thank you for your help. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:57:32.846155+00:00 | You're welcome, Casandra. I apologize again for the inconvenience you've experienced with our service. If you have any other questions or concerns in the future, please don't hesitate to reach out to us. Have a great day! |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:57:49.923078+00:00 | Hello, this is Ivy with Union Mobile. It looks like we got disconnected. Is there anything else I can assist you with today? Casandra? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:58:01.000001+00:00 | Hi, I just wanted to cancel my service and get a refund. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:58:06.538463+00:00 | I apologize for the confusion earlier. I'm happy to help you with that. Can you please confirm your account information so I can look up your account and process the cancellation request? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:58:21.307694+00:00 | Sure. (Provides account information) |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:58:23.153848+00:00 | Great, thank you for providing that information. I'm going to go ahead and process the cancellation request for you. You'll receive a email with instructions on how to return your equipment and receive a refund. Is there anything else I can assist you with today? |
03207628ef494628a45a01ad494ba1d9 | client | 2023-12-11T08:58:43.923079+00:00 | No, that's all. Thank you for your help. |
03207628ef494628a45a01ad494ba1d9 | agent | 2023-12-11T08:58:47.615387+00:00 | You're welcome, Casandra. I apologize again for the inconvenience you've experienced with our service. If you have any other questions or concerns in the future, please don't hesitate to reach out to us. Have a great day! |
3951860be36c4600bcf95d3f5c324f15 | agent | 2023-12-22T09:26:29+00:00 | Hello Jakob, thank you for reaching out to Union Mobile. How can I assist you today? |
3951860be36c4600bcf95d3f5c324f15 | client | 2023-12-22T09:26:36.384615+00:00 | Hi Gene, I'm calling to cancel my mobile service. It's just too expensive for me. |
3951860be36c4600bcf95d3f5c324f15 | agent | 2023-12-22T09:26:43.307692+00:00 | Sorry to hear that, Jakob. Can you tell me a little bit more about your current plan and usage? I'd like to see if there's a way to reduce your plan to better fit your budget. |
3951860be36c4600bcf95d3f5c324f15 | client | 2023-12-22T09:26:59.923077+00:00 | Well, I'm currently the 5GB plan, but I rarely use more than 2GB. And I'm paying $60 a month, which is just too much for me. |
3951860be36c4600bcf95d3f5c324f15 | agent | 2023-12-22T09:27:11.923077+00:00 | I understand. Based on your usage, it sounds like our 3GB plan would be a better fit for you. It's only $45 a month, and you'll still have access to all the features you need. Plus, we're currently offering a promotion where you can get a new device for 50% off. Would you like me to look into that for you? |
3951860be36c4600bcf95d3f5c324f15 | client | 2023-12-22T09:27:40.076923+00:00 | That sounds like a good deal. Can you tell me more about the devices available? |
3951860be36c4600bcf95d3f5c324f15 | agent | 2023-12-22T09:27:47+00:00 | Absolutely. We have a few of devices available, including some great options from top brands like Apple and Samsung. Let me check which ones are eligible for the promotion. (pause) Okay, it looks like you could get a Samsung Galaxy A12 for just $250. It's a great device with a large display, high-quality camera, and long battery life. Would you like me to add that to your order? |
3951860be36c4600bcf95d3f5c324f15 | client | 2023-12-22T09:28:18.384615+00:00 | Yes, that sounds great. Can you also waive any activation fee? |
3951860be36c4600bcf95d3f5c324f15 | agent | 2023-12-22T09:28:23.461538+00:00 | I'm happy to do that for you, Jakob. I've gone ahead and added the Samsung Galaxy A12 to your order, and I've waived the activation fee. Your total monthly rate will be $45, and you'll receive your new device within 3-5 business days. Is there anything else I can assist you with today? |
3951860be36c4600bcf95d3f5c324f15 | client | 2023-12-22T09:28:47.923076+00:00 | Nope, that's all. Thanks for your help, Gene! |