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433998a494f24ce785c72cd3a9a113cb | agent | 2023-12-09T16:40:59.384615+00:00 | Thank you for holding, Liddie. I've checked on the network status, and it looks like there was an unexpected outage in your area that should be resolved soon. In the meantime, I can offer you a complimentary data pass for the inconvenience. Would you like me? |
433998a494f24ce785c72cd3a9a113cb | client | 2023-12-09T16:41:20.615384+00:00 | Really? That's great, thank you! |
433998a494f24ce785c72cd3a9a113cb | agent | 2023-12-09T16:41:22.923076+00:00 | You're welcome, Liddie. Is there anything else I can assist you with today? |
433998a494f24ce785c72cd3a9a113cb | client | 2023-12-09T16:41:28.923076+00:00 | No, that's all. Thanks again, Eve. |
433998a494f24ce785c72cd3a9a113cb | agent | 2023-12-09T16:41:31.692307+00:00 | You're welcome. Thank you for choosing Union Mobile, and please let us know if you have anything else in the future. Have a great day! |
433998a494f24ce785c72cd3a9a113cb | client | 2023-12-09T16:41:43.230769+00:00 | Thanks, you too. Bye. |
433998a494f24ce785c72cd3a9a113cb | agent | 2023-12-09T16:41:45.076923+00:00 | Bye-bye. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:55:10+00:00 | Thank you for calling Union Mobile. My name is Nayeli, and I'll be happy to assist you with your concern. Can you please tell me a little bit more about the issue you're experiencing with your phone service? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:55:27.538462+00:00 | Hi Nayeli, yeah, I'm having some trouble with my service. I've been getting a lot of dropped calls, and my data connection has been really slow. It's been like this for the past few days. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:55:43.692308+00:00 | Sorry to hear that, Zavier. Let me see what might be causing the problem. Can you tell me a little bit more about your phone and your service plan? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:55:57.076923+00:00 | Sure, I have an Android phone, and I'm on the unlimited data plan. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:56:03.076923+00:00 | Great, thank you for that information. Based on what you've told me, it sounds like there might be a problem with your network connection. I'd like to suggest a few things to try and improve your service. Firstly, have you tried restarting your phone recently? Sometimes that can help resolve connectivity issues. |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:56:27.076923+00:00 | Yeah, I've tried that already. It didn't work. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:56:30.769231+00:00 | Okay, no problem. In that case, I'd recommend to suggest that you try turning your phone off and then back on again. This will allow your device to reconnect to the network and may resolve the issue. |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:56:47.846154+00:00 | Alright, I'll give that a try. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:56:50.615385+00:00 | Great! If that doesn't work, we can also try resetting your network settings. This will restore your phone's network settings to their default state, which may help improve your service. Would you like me to walk you through how to do that? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:57:10+00:00 | Yes, please. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:57:10.923077+00:00 | Sure thing. To reset your network settings, go to your phone's settings menu, select "Network & Internet," then choose "Mobile Networks," and finally, select "Reset Network Settings." Follow the prompts to complete the process. |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:57:26.615385+00:00 | Okay, I did that. But I my phone is saying that it can't connect to the internet. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:57:34.461539+00:00 | That's okay, that's normal. After resetting your network settings, your phone may need to reconnect to the network. Try turning your phone off and then back on again to see if that helps. |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:57:49.692308+00:00 | Yeah, that worked. My phone is connecting to the internet now. But I'm still getting dropped calls. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:57:57.538462+00:00 | Sorry to hear that, Zavier. In that case, it's possible that there's a problem with the network in your area. I'd like to check on that for you. Can you please tell me your location so I can look into that for you? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:58:17.384616+00:00 | Sure, I'm in downtown Los Angeles. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:58:20.153847+00:00 | Thank you, Zavier. I've checked on the network in in your area, and it looks like there are some maintenance issues that are causing service disruptions. Our engineers are working on resolving the issue as soon as possible. In the meantime, I'd like to offer you a complimentary month of service to make up for the inconvenience. Would you like me to apply that to your account? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:58:51.076924+00:00 | Really? That's great, thank you! |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:58:53.384616+00:00 | You're welcome, Zavier. Is there anything else I can assist you with today? |
b7b4920167c8496bb03b9d55ee1821cd | client | 2023-10-24T13:58:59.384616+00:00 | Nope that's all. Thanks for your help, Nayeli. |
b7b4920167c8496bb03b9d55ee1821cd | agent | 2023-10-24T13:59:03.076924+00:00 | You're welcome, Zavier. Thank you for choosing Union Mobile. Have a great day! |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:51:54+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Kristin, how can I assist you today? |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:52:03.230769+00:00 | Hi Kristin, I'm having some issues with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity problems. I've tried restarting my phone and checking my settings, but the issues persist. I'm getting really frustrated because I was promised that this would be resolved by now. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:52:25.846154+00:00 | Sorry to hear that, Aurelia. I understand how frustrating it must be to have ongoing issues with your phone service. Can you tell me a little bit more about the problems you're experiencing? For example, are there having trouble making or receiving calls, or are you having difficulty accessing data services like internet browsing or social media? |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:52:52.153846+00:00 | Yeah, it's mostly with making and receiving calls. Sometimes the calls just drop suddenly, and other times the person on the other end can't hear me properly. And when I try to access data services, it's really slow or doesn't work at all. It's like my phone is constantly searching for a signal. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:53:16.615384+00:00 | I see. It sounds like you might be experiencing some network issues in your area. Let me check on that for you. Can you please tell me your location so I can look into this further? |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:53:33.230769+00:00 | Sure, I'm in downtown Los Angeles. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:53:36+00:00 | Alright, I've checked on the network status in your area, and it looks like there have been some technical difficulties that may be causing the issues you're experiencing. Our engineering team is working on resolving the problem as we speak, but in the meantime, I can offer you a few solutions that might help improve your service. Would you like me to go over those with you? |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:54:06.923077+00:00 | Yes, please do I just want my phone to work properly. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:54:12+00:00 | Of course, I completely understand. One thing you can try is turning your phone off and then back on again. This will allow help reset the connection and improve service. Additionally, you can try manually selecting a different network mode, such as switching from 4G to 3G or vice versa. This can sometimes help your phone latch onto a stronger signal. |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:54:40.153846+00:00 | Okay, I'll try that. But what about data services? How do I get that to work properly? |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:54:48+00:00 | For data services, you can try turning your phone's Wi-Fi off and then back on. This can sometimes help your phone reconnect to the nearest cell tower and improve data speeds. You can also try closing any apps that might be running in the background and using up data. This can help free up resources and improve overall performance. |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:55:15.230769+00:00 | Alright, I'll give that a shot. Thank you, Kristin. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:55:19.384615+00:00 | You're welcome, Aurelia. I apologize again for the inconvenience you've experienced, and I appreciate your patience. If you continue to have issues after trying these solutions, please don't hesitate to reach out to us again. We'll be happy to further you further. Is there anything else I can help you with today? |
c67954d0ee644282a49f04115e11f7bc | client | 2023-09-10T10:55:43.384615+00:00 | No, that's all for now. Thanks again, Kristin. |
c67954d0ee644282a49f04115e11f7bc | agent | 2023-09-10T10:55:47.076923+00:00 | You're welcome. Aurelia. Have a great day. |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:32:15+00:00 | Thank you for calling Union Mobile. My name is Jay, and I'll be happy to assist you with setting up your phone or configuring your settings. How can I help you today, Jazmin? |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:32:30.230769+00:00 | (angrily) Look, I' got this new phone and I can't figure figure out how to make a call. I you just walk me through the basic settings? |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:32:42.692307+00:00 | Of course, Jazmin. I understand how frustrating it can be when you're not familiar with a new device. Let me see if I can help you with that. Can, have you tried accessing your phone's settings menu? |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:32:59.769230+00:00 | (sighs) Yes, I've tried that. But everything seems so different from my old phone. I just want to be able to make calls and send texts like normal. |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:33:12.692307+00:00 | I completely understand. Let me guide you through the process. To access your phone's settings, you'll need to locate the gear icon on your home screen. Once you tapve opened the settings menu, you should see several options listed under "Phone." Can "Call Settings" and then "Incoming Calls." From there, you can adjust your ringtone, voicemail, and other call-related settings. |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:33:40.384615+00:00 | Okay, I think I see. But what about text messaging? |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:33:45+00:00 | Sure thing! To access your text messaging app, simply find the "Messages" icon on your home screen. Once you're in the app, you can tap the "Compose" button to start a new message. You can enter the recipient's phone number and type your message in the main window. If |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:34:07.615385+00:00 | That sounds more sense now. Thanks for explaining me through that. But |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:34:13.153847+00:00 | You're welcome, Jazmin. Is there anything else you needd like to know how to do on your phone? I'm here to help. |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:34:23.307693+00:00 | No, that's all for now. Thank for your help, Jay. |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:34:27.923078+00:00 | You're welcome, Jazmin. It was my pleasure to assist you. If you have any other questions or concerns in the future, don't hesitate to reach out to us at Union Mobile. Have a great day! |
d6e844d431684a5c8a985a99920d0a65 | client | 2023-10-14T10:34:44.076924+00:00 | Thanks. Bye. |
d6e844d431684a5c8a985a99920d0a65 | agent | 2023-10-14T10:34:45.000001+00:00 | Bye, Jazmin. Take care! |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:23:48+00:00 | Hello, thank you for calling Union Mobile. My name is Javen, and I'll be happy to assist you today. How can I help you, Alina? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:23:59.538462+00:00 | Hi Javen, I'm having some trouble setting up my new phone. I'm not sure how to configure my settings properly. Can you help me with that? |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:24:11.538462+00:00 | Of course, Alina. I'd be happy to help you with that. Let me just verify your identity real quick to ensure sure we're on to go. Can you please tell me your account PIN or the last four digits of the credit card associated file? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:24:32.307693+00:00 | Sure, my account PIN is 1234. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:24:35.076924+00:00 | Great, thank you Al providing that. Now, let's get started with setting up your phone. Have you tell me what type of phone you have and what operating system it's running? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:24:49.384616+00:00 | It's a Samsung Galaxy S22 Ultra, and it's running Android 12. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:24:54.461539+00:00 | Perfect, I'm familiar with that device. Let me walk you through the steps to configure your settings. First, have you already set up your Google account on the phone? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:25:07.846154+00:00 | Yes, I've done that already. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:25:10.153846+00:00 | Great. Next, let's make sure your phone is connected to the internet. Can you check your Wi-Fi settings and make sure you're connected to a network? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:25:22.153846+00:00 | Okay, yeah, I'm connected to my home Wi-Fi network. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:25:26.307692+00:00 | Perfect. Now, let's move on to setting up your email account. Would you like to use your personal account email or a different email address? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:25:37.846154+00:00 | I'll just use my Gmail account. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:25:40.615385+00:00 | Great. I'll guide you through the process of setting up your email account. After that, we can move on to configuring your other settings, such as your ringtone, notification settings, and apps. Sound good? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:25:56.307693+00:00 | Yes, that sounds great. Thank you so much for your help, Javen. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:26:01.846155+00:00 | You're welcome, Alina. I'm here to assist. Let's get started with setting up your email account. Can you please open the Email app on your phone and select the "Add Account" option? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:26:16.615386+00:00 | Okay, got it. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:26:18.000001+00:00 | Great. Now, enter your G account email address and password. Make sure to enter the correct password, as this will secure your email account. |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:26:29.076924+00:00 | Alright, I've entered my email address and password. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:26:32.769232+00:00 | Perfect. Now, select "Next" to proceed with the setup process. You should receive an email to Google to verify your account. Select the verification link in the email to activ the setup process. |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:26:48.000001+00:00 | Got it. I see the email, and I've clicked on the verification link. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:26:54.000001+00:00 | Excellent. Your email account is now set up. Let's move on to configuring your other settings. Would you like me to walk you through setting up your ringtone and notification settings? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:27:08.307693+00:00 | Yes, please. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:27:09.230770+00:00 | Sure thing. I'll guide you through those process. After that, we can review your apps and make sure everything is working properly. Sound good? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:27:20.307693+00:00 | Yes, that sounds great. Thank you again much for your help, Javen. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:27:25.846155+00:00 | You're welcome, Alina. I'm happy to assist you. Let's get started with setting up your ringtone and notification settings. Can you please open the Settings app on your phone and select "Sounds and Vibration"? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:27:41.538463+00:00 | Okay, got it. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:27:42.923078+00:00 | Great. Now, select "Ringtone" and choose a ringtone that you like. You can preview the ringtone by clicking on it. Once you've selected a ringtone, click "Save". |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:27:55.384616+00:00 | Alright, I've chosen a ringtone. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:27:57.692308+00:00 | Fantastic. Now, let's move on to configuring your notification settings. Select "Notifications" from the Settings app. |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:28:05.076923+00:00 | Okay, I see it. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:28:06.923077+00:00 | Great. Here, you can manageize your notification settings for different app. You can adjust to receive notifications from certain apps, or turn off notifications altogether. It's up to you. Take |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:28:20.769231+00:00 | Okay, I think I understand. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:28:23.076923+00:00 | Great. Is there anything else you needd like to configure or any questions you have? |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:28:30+00:00 | No, I think that covers everything. Thank you so much for your help, Javen. I really appreciate it. |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:28:38.307692+00:00 | You're welcome, Alina. It was my pleasure to assist you. If you have any further questions or concerns, feel free to give us a call back. Have a great day! |
74c38f395bfd467d8748f654916722c7 | client | 2023-11-11T08:28:52.153846+00:00 | Thanks, Javen. Have a great day too! |
74c38f395bfd467d8748f654916722c7 | agent | 2023-11-11T08:28:55.384615+00:00 | Thank you, Alina. Have a wonderful day. Goodbye now. |
f535c1bdc7e949469cb85dcac3b53d13 | agent | 2023-11-25T13:21:28+00:00 | Hello, thank you for calling Union Mobile's 24/7 Phone Support. My name is Ryan, and I'll be happy to assist you today. Can you please tell me, Katlyn, what seems to be the issue you're experiencing with your phone or tablet? |
f535c1bdc7e949469cb85dcac3b53d13 | client | 2023-11-25T13:21:46.923077+00:00 | Hi Ryan, thanks for picking up my call. I'm having some trouble setting up my new phone and configuring some settings. I'm not sure how to do it properly. |
f535c1bdc7e949469cb85dcac3b53d13 | agent | 2023-11-25T13:22:00.307692+00:00 | No problem at all, Katlyn. I'd be happy to help you with that. Can me just verify your identity real quick to ensure we can access your account. Can you please provide me with your account PIN or the last four digits of the credit card associated with your account? |
f535c1bdc7e949469cb85dcac3b53d13 | client | 2023-11-25T13:22:23.384615+00:00 | Sure, my account PIN is 1234. |
f535c1bdc7e949469cb85dcac3b53d13 | agent | 2023-11-25T13:22:26.153846+00:00 | Great, thank you for providing that. Now, let's get started on setting up your phone or tablet. Can you please tell me which device you're using and what operating system it's running? |
f535c1bdc7e949469cb85dcac3b53d13 | client | 2023-11-25T13:22:40.923077+00:00 | I havem using a Samsung Galaxy S22 Ultra, and it's running Android 11. |
f535c1bdc7e949469cb85dcac3b53d13 | agent | 2023-11-25T13:22:46.923077+00:00 | Perfect, I'm familiar with that device. Let me walk you through the steps to set it up and First, have you already activated your device and signed in with your Google account? |