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|---|---|---|
Why is the payment on my card still pending? | pending_card_payment | 5,134 |
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear? | pending_card_payment | 5,106 |
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now. | pending_card_payment | 5,183 |
I don't know what pending transaction means. | pending_card_payment | 5,173 |
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this? | pending_cash_withdrawal | 815 |
Why does my account show as pending a cash withdrawal from the ATM that I have already made? | pending_cash_withdrawal | 853 |
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got. | pending_cash_withdrawal | 768 |
What does it mean if my cash withdrawal does not show up properly? | pending_cash_withdrawal | 742 |
Can you please tell me why my cash withdrawal is still pending? | pending_cash_withdrawal | 862 |
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? | pending_top_up | 2,073 |
top up is still pending | pending_top_up | 2,017 |
My top-up hasn't gone through | pending_top_up | 1,982 |
When will my top-up go through? | pending_top_up | 2,005 |
I do not think the pop up went through yet. | pending_top_up | 2,012 |
I did a transfer but it is still pending. | pending_transfer | 6,089 |
Why is the transaction not posting? | pending_transfer | 6,110 |
How long will the transfer take? | pending_transfer | 6,043 |
The transfer finally worked, but how long does it stay pending? | pending_transfer | 6,093 |
Can you explain why my payment is still pending? | pending_transfer | 6,088 |
My PIN seems to be blocked, help me access it? | pin_blocked | 1,761 |
Where can I go to get my PIN unblocked? | pin_blocked | 1,711 |
What happens if I forget my PIN? | pin_blocked | 1,723 |
Can I unblock my pin using the app? | pin_blocked | 1,750 |
Can my friend send me money? | receiving_money | 7,373 |
How do I get money from friends? | receiving_money | 7,364 |
What can I use to receive my salary? | receiving_money | 7,379 |
I want to cancel my purchase | request_refund | 5,420 |
I would like to cancel a purchase. | request_refund | 5,462 |
My product hasn't arrived even though I ordered it a while ago. I want a refund! | request_refund | 5,391 |
I bought something that I need a refund for. | request_refund | 5,407 |
I would like it if I could get an item refunded | request_refund | 5,499 |
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great. | request_refund | 5,463 |
What reasons would cause my card payment to be cancelled? | reverted_card_payment? | 6,766 |
I just checked and my payment was cancelled, why? | reverted_card_payment? | 6,769 |
It looks like my card payment was sent back. | reverted_card_payment? | 6,832 |
Why is a payment I made reverted back to my account? | reverted_card_payment? | 6,799 |
My payment did not go through because the app reverted it | reverted_card_payment? | 6,880 |
What are the currencies that are accepted to add money? | supported_cards_and_currencies | 2,991 |
Can you tell me which cards and currencies are supported? | supported_cards_and_currencies | 2,973 |
What currencies do you accept for adding money? | supported_cards_and_currencies | 2,924 |
Can I top off with a debit card? | supported_cards_and_currencies | 2,925 |
How do I delete an account? | terminate_account | 6,237 |
I want to deactivate my account. | terminate_account | 6,227 |
I'd like my account to be deleted. I'm not satisfied with the service you provide. | terminate_account | 6,229 |
I need you to delete my account right now. | terminate_account | 6,226 |
Can I Transfer from SWIFT? | top_up_by_bank_transfer_charge | 1,907 |
For topping-up is there a charge? | top_up_by_bank_transfer_charge | 1,861 |
What does it cost to receive a SEPA transfer? | top_up_by_bank_transfer_charge | 1,873 |
Will I be charged for receiving the money? | top_up_by_bank_transfer_charge | 1,899 |
Will I be charged a fee for topping up using a European card? | top_up_by_card_charge | 9,158 |
Do I get charged if I top up with my European bank card? | top_up_by_card_charge | 9,109 |
is it free to add money to my card | top_up_by_card_charge | 9,121 |
Would I be charged any fees if I added money to my account using an international card? | top_up_by_card_charge | 9,147 |
How can I fill up my gas tank using a check? | top_up_by_cash_or_cheque | 8,026 |
where do I go to top up with cash? | top_up_by_cash_or_cheque | 7,977 |
how do i find top up for cash deposit | top_up_by_cash_or_cheque | 7,989 |
I would like to pay by cheque. | top_up_by_cash_or_cheque | 8,015 |
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal? | top_up_failed | 8,508 |
Why was my top-up rejected? | top_up_failed | 8,534 |
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative | top_up_failed | 8,484 |
My top-up is not working. Why is that? | top_up_failed | 8,598 |
My top up was denied | top_up_failed | 8,521 |
is there a limit for top up? | top_up_limits | 2,267 |
Is there a topping up limit? | top_up_limits | 2,292 |
What is the highest amount of top ups I'm allowed? | top_up_limits | 2,266 |
I have a canceled top-up and wanted to know about it. | top_up_reverted | 3,253 |
When I topped up the app has seemed to reverted it. | top_up_reverted | 3,221 |
I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ? | top_up_reverted | 3,208 |
My top-up was reverted by the app. | top_up_reverted | 3,230 |
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working. | top_up_reverted | 3,276 |
How do i set up my credit card to send transfers? | topping_up_by_card | 4,297 |
How can I transfer money using my credit card? | topping_up_by_card | 4,275 |
My wallet isn't showing my top-up, did I do something wrong? | topping_up_by_card | 4,274 |
My friends would like to add to my account. What is the procedure? | topping_up_by_card | 4,304 |
Why am i being double charged for something? | transaction_charged_twice | 6,399 |
Why did I get charged more than once? | transaction_charged_twice | 6,420 |
How do I get my money back for a duplicated charge? | transaction_charged_twice | 6,325 |
I was charged twice. | transaction_charged_twice | 6,375 |
I have a payment that shows twice | transaction_charged_twice | 6,359 |
How come there is a duplicate charge on my card? | transaction_charged_twice | 6,441 |
Someone made a mistake on my money transfer because I was charged extra fees. | transfer_fee_charged | 7,253 |
Can you elaborate on why I have an extra charge just for transferring? | transfer_fee_charged | 7,274 |
I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on? | transfer_fee_charged | 7,180 |
Extra charge during transfer | transfer_fee_charged | 7,230 |
Is it normal to see a fee for transferring money? | transfer_fee_charged | 7,214 |
I was charge a fee that I wasn't told about | transfer_fee_charged | 7,323 |
show me how to transfer to my account | transfer_into_account | 7,657 |
I'd like to know how transferring my money into my account works. | transfer_into_account | 7,609 |
I need to know the process to transfer money into my account. | transfer_into_account | 7,621 |
How do I transfer cash my into my account? | transfer_into_account | 7,647 |
How come my money hasn't shown up yet? | transfer_not_received_by_recipient | 2,790 |
My transaction has not been received. When are you going to process it? | transfer_not_received_by_recipient | 2,811 |
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long? | transfer_not_received_by_recipient | 2,717 |
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? | transfer_not_received_by_recipient | 2,767 |
When will the transaction be done? | transfer_not_received_by_recipient | 2,751 |
Why is my friend not getting a transaction arrival yet? | transfer_not_received_by_recipient | 2,859 |
Why hasn't my transfer from Europe gone through? | transfer_timing | 6,715 |
What is the time frame for european transfers? | transfer_timing | 6,698 |
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently? | transfer_timing | 6,649 |
I need to transfer something to China. It is urgent. How many days will it take to get there? | transfer_timing | 6,650 |