asapp/slue-phase-2 · Datasets at Hugging Face

issue_id stringclasses 867 values	speaker_id stringclasses 58 values	text stringlengths 1 282	utt_index int32 1 72	channel int32 1 2	role stringclasses 2 values	start_ms int32 0 132k	duration_ms int32 240 18.7k	intent stringclasses 8 values	dialog_acts sequencelengths 1 6
f793221722af4fe5	40	hi	2	1	caller	9,390	330	reset password	[ "statement_open" ]
f793221722af4fe5	40	my name is robert williams	3	1	caller	10,220	1,410	reset password	[ "statement_open" ]
f793221722af4fe5	40	i would like to reset my password	4	1	caller	13,050	1,500	reset password	[ "statement_problem" ]
f793221722af4fe5	33	what is your phone number	5	2	agent	15,961	1,170	reset password	[ "question_check" ]
f793221722af4fe5	40	my phone number is	6	1	caller	22,120	1,740	reset password	[ "answer_general" ]
f793221722af4fe5	40	one seven nine	7	1	caller	24,360	1,230	reset password	[ "answer_general" ]
f793221722af4fe5	40	five three one two six nine nine	8	1	caller	26,690	4,020	reset password	[ "answer_general" ]
f793221722af4fe5	33	your password reset link has been sent to your phone is there anything else i can help you with	11	2	agent	35,391	5,190	reset password	[ "question_general", "statement_general" ]
f793221722af4fe5	40	nope that's gonna be it thank you	12	1	caller	46,150	2,010	reset password	[ "answer_dis", "thanks", "statement_close" ]
f793221722af4fe5	33	thank you for calling have a great day	15	2	agent	47,961	1,890	reset password	[ "thanks", "statement_close" ]
f7a58ee6f71b4cfc	53	hello this is harper valley national bank my name is patricia how can i help you today	2	2	agent	2,280	4,920	reset password	[ "question_general", "statement_open", "other" ]
f7a58ee6f71b4cfc	44	hi my name is mark my name is michael rodriguez	3	1	caller	10,620	2,520	reset password	[ "statement_open", "disfluency" ]
f7a58ee6f71b4cfc	44	i would like to reset my password	4	1	caller	13,790	1,710	reset password	[ "statement_problem" ]
f7a58ee6f71b4cfc	53	okay what is your phone number	5	2	agent	15,710	1,560	reset password	[ "question_check", "acknowledge" ]
f7a58ee6f71b4cfc	44	my phone number is nine one six	6	1	caller	20,690	1,620	reset password	[ "answer_general" ]
f7a58ee6f71b4cfc	44	nine seven four	7	1	caller	23,720	870	reset password	[ "answer_general" ]
f7a58ee6f71b4cfc	44	four zero five five seven	8	1	caller	25,920	2,040	reset password	[ "answer_general" ]
f7a58ee6f71b4cfc	53	okay	9	2	agent	29,580	750	reset password	[ "acknowledge" ]
f7a58ee6f71b4cfc	53	your password reset link has been sent to your phone is there anything else i can help you with	10	2	agent	31,560	4,230	reset password	[ "question_general", "statement_general" ]
f7a58ee6f71b4cfc	44	no that was going to be it for today	11	1	caller	39,090	1,890	reset password	[ "answer_dis", "statement_close" ]
f7a58ee6f71b4cfc	53	alright thank you for calling and have a great day	12	2	agent	40,610	2,250	reset password	[ "thanks", "acknowledge", "statement_close" ]
f7a58ee6f71b4cfc	44	you too	13	1	caller	46,020	360	reset password	[ "statement_close" ]
f7a58ee6f71b4cfc	44	bye	14	1	caller	47,120	270	reset password	[ "statement_close" ]
f7b1acb11c5d4579	44	hello this is harper valley national bank my name is robert how can i help you today	1	2	agent	1,419	4,440	schedule appointment	[ "question_general", "statement_open" ]
f7b1acb11c5d4579	24	hi my name is michael smith	2	1	caller	7,850	1,920	schedule appointment	[ "statement_open" ]
f7b1acb11c5d4579	24	i would like to schedule an appointment	3	1	caller	10,520	2,850	schedule appointment	[ "statement_problem" ]
f7b1acb11c5d4579	44	what day would you like for your appointment	4	2	agent	15,389	1,710	schedule appointment	[ "question_general" ]
f7b1acb11c5d4579	24	sunday	5	1	caller	19,690	870	schedule appointment	[ "answer_general" ]
f7b1acb11c5d4579	44	what time would you like for your appointment	6	2	agent	22,189	1,770	schedule appointment	[ "question_general" ]
f7b1acb11c5d4579	24	ten fifteen a m	7	1	caller	25,950	2,970	schedule appointment	[ "answer_general" ]
f7b1acb11c5d4579	44	your appointment has been scheduled for sunday at ten fifteen a m is there anything else i can help you with today	8	2	agent	31,419	5,850	schedule appointment	[ "question_general", "statement_general" ]
f7b1acb11c5d4579	24	no that will be all thank you	10	1	caller	40,230	1,500	schedule appointment	[ "answer_dis", "thanks" ]
f7b1acb11c5d4579	44	thank you for calling have a great day	12	2	agent	43,119	1,560	schedule appointment	[ "thanks", "statement_close" ]
f7b1acb11c5d4579	24	thank you you too bye	13	1	caller	45,560	1,080	schedule appointment	[ "statement_close" ]
f8875f281dc1427a	11	hello this is harper valley national bank my name is michael how can i help you today	1	2	agent	1,089	5,520	replace card	[ "question_general", "statement_open", "other" ]
f8875f281dc1427a	33	hi my name is patricia johnson i lost my credit card can you send me a new one	2	1	caller	8,319	5,520	replace card	[ "statement_open", "statement_problem" ]
f8875f281dc1427a	11	absolutely	4	2	agent	16,119	990	replace card	[ "answer_agree" ]
f8875f281dc1427a	11	which card would you like to replace	5	2	agent	18,519	1,740	replace card	[ "question_check" ]
f8875f281dc1427a	33	um my credit card	6	1	caller	22,650	1,710	replace card	[ "answer_general", "disfluency" ]
f8875f281dc1427a	11	your credit card	7	2	agent	24,919	1,230	replace card	[ "acknowledge" ]
f8875f281dc1427a	11	okay i have ordered you a replacement credit card is there anything else i can help you with	8	2	agent	27,749	4,710	replace card	[ "question_general", "acknowledge", "statement_general" ]
f8875f281dc1427a	33	yes please	9	1	caller	28,190	810	replace card	[ "answer_agree" ]
f8875f281dc1427a	33	no thank you that's gonna be all for today	10	1	caller	34,960	3,300	replace card	[ "answer_dis", "thanks", "statement_close" ]
f8875f281dc1427a	11	alright thank you for calling have a great day	11	2	agent	39,119	2,100	replace card	[ "thanks", "acknowledge", "statement_close" ]
f8875f281dc1427a	33	alright you as well bye bye	13	1	caller	43,220	1,980	replace card	[ "acknowledge", "statement_close" ]
f8875f281dc1427a	11	bye	15	2	agent	45,819	450	replace card	[ "statement_close" ]
f8b8055e255e40b7	6	hello this is harper valley national bank my name is linda how can i help you today	1	2	agent	9,449	3,750	check balance	[ "question_general", "statement_open" ]
f8b8055e255e40b7	34	hi my name is jennifer garcia	2	1	caller	14,590	1,710	check balance	[ "statement_open" ]
f8b8055e255e40b7	34	i need to check my account balance	3	1	caller	16,890	1,470	check balance	[ "statement_problem" ]
f8b8055e255e40b7	6	which account would you like to check	4	2	agent	21,189	1,470	check balance	[ "question_check" ]
f8b8055e255e40b7	34	my savings account	5	1	caller	23,940	960	check balance	[ "answer_general" ]
f8b8055e255e40b7	6	your savings account balance is fifty seven dollars is there anything else i can help you with	6	2	agent	27,859	6,060	check balance	[ "question_general", "answer_general", "other" ]
f8b8055e255e40b7	34	no that's it	7	1	caller	35,090	690	check balance	[ "answer_dis", "statement_close" ]
f8b8055e255e40b7	6	thank you for calling have a great day	8	2	agent	37,179	1,590	check balance	[ "thanks", "statement_close" ]
f8b8055e255e40b7	34	you too	9	1	caller	39,820	480	check balance	[ "statement_close" ]
f8e6c0649176495d	41	hello this is harper valley national bank my name is elizabeth how can i help you today	1	2	agent	4,100	4,470	order checks	[ "question_general", "statement_open" ]
f8e6c0649176495d	29	hi my name is michael williams	2	1	caller	13,020	2,130	order checks	[ "statement_open" ]
f8e6c0649176495d	29	i need a new checkbook	3	1	caller	16,120	960	order checks	[ "statement_problem" ]
f8e6c0649176495d	41	okay	4	2	agent	18,300	840	order checks	[ "acknowledge" ]
f8e6c0649176495d	41	okay i got that checkbook ordered is there anything else that i can help you with today	5	2	agent	27,870	4,470	order checks	[ "question_general", "acknowledge", "statement_general" ]
f8e6c0649176495d	29	no	6	1	caller	38,520	450	order checks	[ "answer_dis" ]
f8e6c0649176495d	41	okay thank you so much for calling have a great rest of your day	7	2	agent	38,470	2,940	order checks	[ "thanks", "acknowledge", "statement_close" ]
f92c9662d77a4645	19	hello this is harper valley national bank	1	2	agent	2,890	1,800	reset password	[ "statement_open" ]
f92c9662d77a4645	19	my name's elizabeth	2	2	agent	5,390	840	reset password	[ "statement_open" ]
f92c9662d77a4645	19	how can i help you today	3	2	agent	6,690	1,050	reset password	[ "question_general" ]
f92c9662d77a4645	22	hi my name is michael brown i would like to reset my password	4	1	caller	11,220	3,690	reset password	[ "statement_open", "statement_problem" ]
f92c9662d77a4645	19	what is your phone number	5	2	agent	17,160	1,200	reset password	[ "question_check" ]
f92c9662d77a4645	22	my phone number is zero two six	6	1	caller	21,700	2,670	reset password	[ "answer_general" ]
f92c9662d77a4645	22	one three four	7	1	caller	25,160	1,410	reset password	[ "answer_general" ]
f92c9662d77a4645	22	one seven one zero	8	1	caller	27,730	3,060	reset password	[ "answer_general" ]
f92c9662d77a4645	19	your password reset link has been sent to your phone	9	2	agent	34,390	2,880	reset password	[ "statement_general" ]
f92c9662d77a4645	19	is there anything else i can help you with	10	2	agent	38,190	1,980	reset password	[ "question_general" ]
f92c9662d77a4645	22	no that'll be all	11	1	caller	43,520	870	reset password	[ "answer_dis", "statement_close" ]
f92c9662d77a4645	19	thank you for calling have a great day	12	2	agent	44,990	2,040	reset password	[ "thanks", "statement_close" ]
f92c9662d77a4645	22	thanks	13	1	caller	50,620	390	reset password	[ "thanks" ]
f97b4e058aa04216	57	hello this is harper valley national bank my name is john how can i help you today	1	2	agent	2,119	4,260	pay bill	[ "question_general", "statement_open" ]
f97b4e058aa04216	6	hi my name is michael brown i would like to pay a bill	2	1	caller	7,090	3,450	pay bill	[ "statement_open", "statement_problem" ]
f97b4e058aa04216	57	what is the company name	3	2	agent	13,619	1,290	pay bill	[ "question_check" ]
f97b4e058aa04216	6	the company is fossil gas	4	1	caller	16,760	2,580	pay bill	[ "answer_general" ]
f97b4e058aa04216	57	what is the company address	8	2	agent	24,119	1,800	pay bill	[ "question_check" ]
f97b4e058aa04216	6	the address is four seven eight main street	9	1	caller	27,170	4,740	pay bill	[ "answer_general" ]
f97b4e058aa04216	6	harper valley	12	1	caller	35,920	960	pay bill	[ "answer_general" ]
f97b4e058aa04216	6	california	14	1	caller	39,320	840	pay bill	[ "answer_general" ]
f97b4e058aa04216	6	one five four seven three	17	1	caller	44,130	3,270	pay bill	[ "answer_general" ]
f97b4e058aa04216	57	and what is the bill amount	22	2	agent	56,989	1,410	pay bill	[ "question_check" ]
f97b4e058aa04216	6	the amount of the bill is sixty dollars	23	1	caller	59,580	2,640	pay bill	[ "answer_general" ]
f97b4e058aa04216	57	your bill of sixty dollars has been paid to fossil gas is there anything else i can help you with	26	2	agent	74,719	5,160	pay bill	[ "question_general", "statement_general" ]
f97b4e058aa04216	6	no thank you	27	1	caller	80,830	750	pay bill	[ "answer_dis", "thanks" ]
f97b4e058aa04216	57	okay thank you for your	28	2	agent	87,369	1,170	pay bill	[ "acknowledge", "statement_close" ]
f97b4e058aa04216	57	business have yourself a great day	29	2	agent	89,059	1,560	pay bill	[ "statement_close" ]
f9f57c44d80d4d75	11	hello this is harper valley national bank my name is robert how can i help you today	1	2	agent	2,050	4,980	pay bill	[ "question_general", "statement_open" ]
f9f57c44d80d4d75	54	hi my name is michael johnson i would like to pay a bill	2	1	caller	11,620	3,330	pay bill	[ "statement_open", "statement_problem" ]
f9f57c44d80d4d75	11	and what bill would you like to pay	3	2	agent	21,450	1,440	pay bill	[ "question_general" ]
f9f57c44d80d4d75	54	the company is fossil gas	4	1	caller	27,520	1,920	pay bill	[ "answer_general" ]
f9f57c44d80d4d75	11	and the amount	5	2	agent	29,850	600	pay bill	[ "question_check" ]
f9f57c44d80d4d75	54	um	6	1	caller	35,460	600	pay bill	[ "disfluency" ]
f9f57c44d80d4d75	54	one hundred and twenty one dollars	7	1	caller	36,830	1,800	pay bill	[ "answer_general" ]
f9f57c44d80d4d75	11	alright great	8	2	agent	39,150	840	pay bill	[ "acknowledge" ]
f9f57c44d80d4d75	11	and i have put that payment through	9	2	agent	41,050	2,010	pay bill	[ "statement_general" ]
f9f57c44d80d4d75	11	is there anything else i can help you with	10	2	agent	45,550	1,290	pay bill	[ "question_general", "statement_close" ]

f793221722af4fe5

40

hi

2

1

caller

9,390

330

reset password

[ "statement_open" ]

f793221722af4fe5

40

my name is robert williams

3

1

caller

10,220

1,410

reset password

[ "statement_open" ]

f793221722af4fe5

40

i would like to reset my password

4

1

caller

13,050

1,500

reset password

[ "statement_problem" ]

f793221722af4fe5

33

what is your phone number

5

2

agent

15,961

1,170

reset password

[ "question_check" ]

f793221722af4fe5

40

my phone number is

6

1

caller

22,120

1,740

reset password

[ "answer_general" ]

f793221722af4fe5

40

one seven nine

7

1

caller

24,360

1,230

reset password

[ "answer_general" ]

f793221722af4fe5

40

five three one two six nine nine

8

1

caller

26,690

4,020

reset password

[ "answer_general" ]

f793221722af4fe5

33

your password reset link has been sent to your phone is there anything else i can help you with

11

2

agent

35,391

5,190

reset password

[ "question_general", "statement_general" ]

f793221722af4fe5

40

nope that's gonna be it thank you

12

1

caller

46,150

2,010

reset password

[ "answer_dis", "thanks", "statement_close" ]

f793221722af4fe5

33

thank you for calling have a great day

15

2

agent

47,961

1,890

reset password

[ "thanks", "statement_close" ]

f7a58ee6f71b4cfc

53

hello this is harper valley national bank my name is patricia how can i help you today

2

agent

2,280

4,920

reset password

[ "question_general", "statement_open", "other" ]

f7a58ee6f71b4cfc

44

hi my name is mark my name is michael rodriguez

3

1

caller

10,620

2,520

reset password

[ "statement_open", "disfluency" ]

f7a58ee6f71b4cfc

44

i would like to reset my password

4

1

caller

13,790

1,710

reset password

[ "statement_problem" ]

f7a58ee6f71b4cfc

53

okay what is your phone number

5

2

agent

15,710

1,560

reset password

[ "question_check", "acknowledge" ]

f7a58ee6f71b4cfc

44

my phone number is nine one six

6

1

caller

20,690

1,620

reset password

[ "answer_general" ]

f7a58ee6f71b4cfc

44

nine seven four

7

1

caller

23,720

870

reset password

[ "answer_general" ]

f7a58ee6f71b4cfc

44

four zero five five seven

8

1

caller

25,920

2,040

reset password

[ "answer_general" ]

f7a58ee6f71b4cfc

53

okay

9

2

agent

29,580

750

reset password

[ "acknowledge" ]

f7a58ee6f71b4cfc

53

your password reset link has been sent to your phone is there anything else i can help you with

10

2

agent

31,560

4,230

reset password

[ "question_general", "statement_general" ]

f7a58ee6f71b4cfc

44

no that was going to be it for today

11

1

caller

39,090

1,890

reset password

[ "answer_dis", "statement_close" ]

f7a58ee6f71b4cfc

53

alright thank you for calling and have a great day

12

2

agent

40,610

2,250

reset password

[ "thanks", "acknowledge", "statement_close" ]

f7a58ee6f71b4cfc

44

you too

13

1

caller

46,020

360

reset password

[ "statement_close" ]

f7a58ee6f71b4cfc

44

bye

14

1

caller

47,120

270

reset password

[ "statement_close" ]

f7b1acb11c5d4579

44

hello this is harper valley national bank my name is robert how can i help you today

1

2

agent

1,419

4,440

schedule appointment

[ "question_general", "statement_open" ]

f7b1acb11c5d4579

24

hi my name is michael smith

2

1

caller

7,850

1,920

schedule appointment

[ "statement_open" ]

f7b1acb11c5d4579

24

i would like to schedule an appointment

3

1

caller

10,520

2,850

schedule appointment

[ "statement_problem" ]

f7b1acb11c5d4579

44

what day would you like for your appointment

4

2

agent

15,389

1,710

schedule appointment

[ "question_general" ]

f7b1acb11c5d4579

24

sunday

5

1

caller

19,690

870

schedule appointment

[ "answer_general" ]

f7b1acb11c5d4579

44

what time would you like for your appointment

6

2

agent

22,189

1,770

schedule appointment

[ "question_general" ]

f7b1acb11c5d4579

24

ten fifteen a m

7

1

caller

25,950

2,970

schedule appointment

[ "answer_general" ]

f7b1acb11c5d4579

44

your appointment has been scheduled for sunday at ten fifteen a m is there anything else i can help you with today

8

2

agent

31,419

5,850

schedule appointment

[ "question_general", "statement_general" ]

f7b1acb11c5d4579

24

no that will be all thank you

10

1

caller

40,230

1,500

schedule appointment

[ "answer_dis", "thanks" ]

f7b1acb11c5d4579

44

thank you for calling have a great day

12

2

agent

43,119

1,560

schedule appointment

[ "thanks", "statement_close" ]

f7b1acb11c5d4579

24

thank you you too bye

13

1

caller

45,560

1,080

schedule appointment

[ "statement_close" ]

f8875f281dc1427a

11

hello this is harper valley national bank my name is michael how can i help you today

1

2

agent

1,089

5,520

replace card

[ "question_general", "statement_open", "other" ]

f8875f281dc1427a

33

hi my name is patricia johnson i lost my credit card can you send me a new one

2

1

caller

8,319

5,520

replace card

[ "statement_open", "statement_problem" ]

f8875f281dc1427a

11

absolutely

4

2

agent

16,119

990

replace card

[ "answer_agree" ]

f8875f281dc1427a

11

which card would you like to replace

5

2

agent

18,519

1,740

replace card

[ "question_check" ]

f8875f281dc1427a

33

um my credit card

6

1

caller

22,650

1,710

replace card

[ "answer_general", "disfluency" ]

f8875f281dc1427a

11

your credit card

7

2

agent

24,919

1,230

replace card

[ "acknowledge" ]

f8875f281dc1427a

11

okay i have ordered you a replacement credit card is there anything else i can help you with

8

2

agent

27,749

4,710

replace card

[ "question_general", "acknowledge", "statement_general" ]

f8875f281dc1427a

33

yes please

9

1

caller

28,190

810

replace card

[ "answer_agree" ]

f8875f281dc1427a

33

no thank you that's gonna be all for today

10

1

caller

34,960

3,300

replace card

[ "answer_dis", "thanks", "statement_close" ]

f8875f281dc1427a

11

alright thank you for calling have a great day

11

2

agent

39,119

2,100

replace card

[ "thanks", "acknowledge", "statement_close" ]

f8875f281dc1427a

33

alright you as well bye bye

13

1

caller

43,220

1,980

replace card

[ "acknowledge", "statement_close" ]

f8875f281dc1427a

11

bye

15

2

agent

45,819

450

replace card

[ "statement_close" ]

f8b8055e255e40b7

6

hello this is harper valley national bank my name is linda how can i help you today

1

2

agent

9,449

3,750

check balance

[ "question_general", "statement_open" ]

f8b8055e255e40b7

34

hi my name is jennifer garcia

2

1

caller

14,590

1,710

check balance

[ "statement_open" ]

f8b8055e255e40b7

34

i need to check my account balance

3

1

caller

16,890

1,470

check balance

[ "statement_problem" ]

f8b8055e255e40b7

6

which account would you like to check

4

2

agent

21,189

1,470

check balance

[ "question_check" ]

f8b8055e255e40b7

34

my savings account

5

1

caller

23,940

960

check balance

[ "answer_general" ]

f8b8055e255e40b7

6

your savings account balance is fifty seven dollars is there anything else i can help you with

6

2

agent

27,859

6,060

check balance

[ "question_general", "answer_general", "other" ]

f8b8055e255e40b7

34

no that's it

7

1

caller

35,090

690

check balance

[ "answer_dis", "statement_close" ]

f8b8055e255e40b7

6

thank you for calling have a great day

8

2

agent

37,179

1,590

check balance

[ "thanks", "statement_close" ]

f8b8055e255e40b7

34

you too

9

1

caller

39,820

480

check balance

[ "statement_close" ]

f8e6c0649176495d

41

hello this is harper valley national bank my name is elizabeth how can i help you today

1

2

agent

4,100

4,470

order checks

[ "question_general", "statement_open" ]

f8e6c0649176495d

29

hi my name is michael williams

2

1

caller

13,020

2,130

order checks

[ "statement_open" ]

f8e6c0649176495d

29

i need a new checkbook

3

1

caller

16,120

960

order checks

[ "statement_problem" ]

f8e6c0649176495d

41

okay

4

2

agent

18,300

840

order checks

[ "acknowledge" ]

f8e6c0649176495d

41

okay i got that checkbook ordered is there anything else that i can help you with today

5

2

agent

27,870

4,470

order checks

[ "question_general", "acknowledge", "statement_general" ]

f8e6c0649176495d

29

no

6

1

caller

38,520

450

order checks

[ "answer_dis" ]

f8e6c0649176495d

41

okay thank you so much for calling have a great rest of your day

7

2

agent

38,470

2,940

order checks

[ "thanks", "acknowledge", "statement_close" ]

f92c9662d77a4645

19

hello this is harper valley national bank

1

2

agent

2,890

1,800

reset password

[ "statement_open" ]

f92c9662d77a4645

19

my name's elizabeth

2

agent

5,390

840

reset password

[ "statement_open" ]

f92c9662d77a4645

19

how can i help you today

3

2

agent

6,690

1,050

reset password

[ "question_general" ]

f92c9662d77a4645

22

hi my name is michael brown i would like to reset my password

4

1

caller

11,220

3,690

reset password

[ "statement_open", "statement_problem" ]

f92c9662d77a4645

19

what is your phone number

5

2

agent

17,160

1,200

reset password

[ "question_check" ]

f92c9662d77a4645

22

my phone number is zero two six

6

1

caller

21,700

2,670

reset password

[ "answer_general" ]

f92c9662d77a4645

22

one three four

7

1

caller

25,160

1,410

reset password

[ "answer_general" ]

f92c9662d77a4645

22

one seven one zero

8

1

caller

27,730

3,060

reset password

[ "answer_general" ]

f92c9662d77a4645

19

your password reset link has been sent to your phone

9

2

agent

34,390

2,880

reset password

[ "statement_general" ]

f92c9662d77a4645

19

is there anything else i can help you with

10

2

agent

38,190

1,980

reset password

[ "question_general" ]

f92c9662d77a4645

22

no that'll be all

11

1

caller

43,520

870

reset password

[ "answer_dis", "statement_close" ]

f92c9662d77a4645

19

thank you for calling have a great day

12

2

agent

44,990

2,040

reset password

[ "thanks", "statement_close" ]

f92c9662d77a4645

22

thanks

13

1

caller

50,620

390

reset password

[ "thanks" ]

f97b4e058aa04216

57

hello this is harper valley national bank my name is john how can i help you today

1

2

agent

2,119

4,260

pay bill

[ "question_general", "statement_open" ]

f97b4e058aa04216

6

hi my name is michael brown i would like to pay a bill

2

1

caller

7,090

3,450

pay bill

[ "statement_open", "statement_problem" ]

f97b4e058aa04216

57

what is the company name

3

2

agent

13,619

1,290

pay bill

[ "question_check" ]

f97b4e058aa04216

6

the company is fossil gas

4

1

caller

16,760

2,580

pay bill

[ "answer_general" ]

f97b4e058aa04216

57

what is the company address

8

2

agent

24,119

1,800

pay bill

[ "question_check" ]

f97b4e058aa04216

6

the address is four seven eight main street

9

1

caller

27,170

4,740

pay bill

[ "answer_general" ]

f97b4e058aa04216

6

harper valley

12

1

caller

35,920

960

pay bill

[ "answer_general" ]

f97b4e058aa04216

6

california

14

1

caller

39,320

840

pay bill

[ "answer_general" ]

f97b4e058aa04216

6

one five four seven three

17

1

caller

44,130

3,270

pay bill

[ "answer_general" ]

f97b4e058aa04216

57

and what is the bill amount

22

2

agent

56,989

1,410

pay bill

[ "question_check" ]

f97b4e058aa04216

6

the amount of the bill is sixty dollars

23

1

caller

59,580

2,640

pay bill

[ "answer_general" ]

f97b4e058aa04216

57

your bill of sixty dollars has been paid to fossil gas is there anything else i can help you with

26

2

agent

74,719

5,160

pay bill

[ "question_general", "statement_general" ]

f97b4e058aa04216

6

no thank you

27

1

caller

80,830

750

pay bill

[ "answer_dis", "thanks" ]

f97b4e058aa04216

57

okay thank you for your

28

2

agent

87,369

1,170

pay bill

[ "acknowledge", "statement_close" ]

f97b4e058aa04216

57

business have yourself a great day

29

2

agent

89,059

1,560

pay bill

[ "statement_close" ]

f9f57c44d80d4d75

11

hello this is harper valley national bank my name is robert how can i help you today

1

2

agent

2,050

4,980

pay bill

[ "question_general", "statement_open" ]

f9f57c44d80d4d75

54

hi my name is michael johnson i would like to pay a bill

2

1

caller

11,620

3,330

pay bill

[ "statement_open", "statement_problem" ]

f9f57c44d80d4d75

11

and what bill would you like to pay

3

2

agent

21,450

1,440

pay bill

[ "question_general" ]

f9f57c44d80d4d75

54

the company is fossil gas

4

1

caller

27,520

1,920

pay bill

[ "answer_general" ]

f9f57c44d80d4d75

11

and the amount

5

2

agent

29,850

600

pay bill

[ "question_check" ]

f9f57c44d80d4d75

54

um

6

1

caller

35,460

600

pay bill

[ "disfluency" ]

f9f57c44d80d4d75

54

one hundred and twenty one dollars

7

1

caller

36,830

1,800

pay bill

[ "answer_general" ]

f9f57c44d80d4d75

11

alright great

8

2

agent

39,150

840

pay bill

[ "acknowledge" ]

f9f57c44d80d4d75

11

and i have put that payment through

9

2

agent

41,050

2,010

pay bill

[ "statement_general" ]

f9f57c44d80d4d75

11

is there anything else i can help you with

10

2

agent

45,550

1,290

pay bill

[ "question_general", "statement_close" ]