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<s>[INST] How does Webex Calling support contact centers? [/INST] Advanced contact center features like call routing, IVR, and analytics are provided through Webex Contact Center integration. </s> |
<s>[INST] What is the function of SRTP in Webex Calling? [/INST] SRTP encrypts media streams to ensure secure communication in Webex Calling. </s> |
<s>[INST] How does Webex Calling handle video calls? [/INST] Video calls are supported between video-capable MPP phones, Webex Devices, and the Webex App in Webex Calling. </s> |
<s>[INST] What are the benefits of Webex Calling for remote workers? [/INST] Webex Calling offers remote workers enterprise-grade calling features and connectivity from any location with internet access. </s> |
<s>[INST] What is the role of the Webex Control Hub in managing Webex Calling? [/INST] The Webex Control Hub centralizes management for provisioning, configuring, and managing Webex Calling services. </s> |
<s>[INST] How does Webex Calling integrate with existing on-premises PBX systems? [/INST] Webex Calling integrates with on-premises PBX systems via Local Gateways for hybrid deployment. </s> |
<s>[INST] What is the significance of SRTP in Webex Calling? [/INST] SRTP encrypts media streams in Webex Calling to ensure secure communication. </s> |
<s>[INST] How does Webex Calling support compliance with local regulations? [/INST] Webex Calling complies with local regulations by using regional data centers and supporting lawful intercept. </s> |
<s>[INST] What features are available for call management in Webex Calling? [/INST] Webex Calling offers call forwarding, call transfer, call hold, and voicemail features. </s> |
<s>[INST] What options are available for integrating Webex Calling with other collaboration tools? [/INST] Webex Calling integrates with Webex Meetings, Webex Teams, and third-party tools for enhanced productivity. </s> |
<s>[INST] How does Webex Calling handle call routing? [/INST] Dial plans and route groups manage call routing in Webex Calling. </s> |
<s>[INST] What security features are built into Webex Calling? [/INST] Webex Calling features encryption, secure voice, and industry-standard compliance for communication security. </s> |
<s>[INST] How does Webex Calling support mobile users? [/INST] The Webex App enables mobile users to make and receive calls on their devices with Webex Calling. </s> |
<s>[INST] How does Webex Calling integrate with Cisco devices? [/INST] Cisco MPP phones and Webex Room devices integrate with Webex Calling for unified communication. </s> |
<s>[INST] What are the deployment models available for Webex Calling? [/INST] Webex Calling supports cloud-only and hybrid deployment models. </s> |
<s>[INST] How does Webex Calling handle international calling? [/INST] International calling is supported by Webex Calling's global data center network for high-quality voice communication. </s> |
<s>[INST] What features does Webex Calling offer for contact centers? [/INST] Advanced contact center features like call routing, IVR, and analytics are offered through Webex Contact Center integration. </s> |
<s>[INST] How does Webex Calling support scalability? [/INST] The cloud-based architecture of Webex Calling supports scalability for businesses of all sizes. </s> |
<s>[INST] What type of customer support is available for Webex Calling? [/INST] Webex Calling customer support includes technical assistance, training, and deployment resources from Cisco. </s> |
<s>[INST] How does Webex Calling handle voice quality? [/INST] High voice quality in Webex Calling is ensured by advanced codecs, network optimization, and QoS policies. </s> |
<s>[INST] What are the benefits of using Webex Calling over traditional PBX systems? [/INST] Benefits of Webex Calling include lower maintenance costs, scalability, remote work support, and collaboration tool integration. </s> |
<s>[INST] What signaling and media protocols does Webex Calling use? [/INST] Webex Calling uses SIP for signaling and SRTP for media. </s> |
<s>[INST] What is the role of the Webex Control Hub in Webex Calling? [/INST] The Webex Control Hub provides connection parameters and digest credentials for SIP authentication during Local Gateway registration. </s> |
<s>[INST] What group features does Webex Calling provide? [/INST] Webex Calling provides group features like unlimited subscriptions of auto-attendants, hunt groups, and call queues. </s> |
<s>[INST] What are the regional platforms for Webex Calling? [/INST] Webex Calling operates regional platforms in the US, Canada, UK, Europe, APJC Japan, and APJC Australia. </s> |
<s>[INST] What role do load balancers play in Webex Calling datacenters? [/INST] Load balancers are used to build a scalable, redundant datacenter architecture. </s> |
<s>[INST] What are the capabilities of the Webex App in Webex Calling? [/INST] The Webex App supports mid-call features, rich presence, and control of the user's Cisco MPP phone. </s> |
<s>[INST] What is the role of the Webex Control Hub in Local Gateway registration? [/INST] The Webex Control Hub provides connection parameters and digest credentials for SIP authentication during Local Gateway registration. </s> |
<s>[INST] What deployment options are available for Webex Calling? [/INST] Webex Calling can be deployed as a cloud-only solution or as part of a hybrid cloud. </s> |
<s>[INST] What are the data center locations for Webex Calling in the US? [/INST] Webex Calling data centers in the US are located in Dallas, Chicago, and New York. </s> |
<s>[INST] What capabilities does the Webex App offer when integrated with Webex Calling? [/INST] The Webex App offers messaging, screen sharing, audio and video conferencing, and integrated calling with mid-call features or control of a user鈥檚 desk phone. </s> |
<s>[INST] What are the considerations for video calls in Webex Calling? [/INST] Video calls can be made within a single Webex Calling org between video-capable devices or Webex App, while PSTN only supports voice calls. </s> |
<s>[INST] What are the main functions hosted in each Webex Calling datacenter? [/INST] Webex Calling datacenters host call routing functions, provide provisioning interface access, and host access and peering SBCs. </s> |
<s>[INST] How does Webex Calling ensure firewall traversal for calls? [/INST] Webex Calling ensures firewall traversal by using TLS connections initiated by phones and Local Gateways, and sending traffic back through the same connection. </s> |
<s>[INST] How are trunks used in Webex Calling? [/INST] Trunks connect Webex Calling with Local Gateways or Dedicated Instances. </s> |
<s>[INST] What is the Private Network Connect (PNC) solution? [/INST] The Private Network Connect (PNC) solution extends private networks to the cloud for high quality of service and low latency. </s> |
<s>[INST] What type of subscription is Webex Calling based on? [/INST] Webex Calling uses a subscription-based licensing model managed with the Cisco Collaboration Flex Plan. </s> |
<s>[INST] Where are Webex Calling data centers located? [/INST] Webex Calling data centers are located in the US, Canada, Europe, UK, Australia, and Japan. </s> |
<s>[INST] How does Webex Calling handle emergency calls? [/INST] Emergency calls are handled by comparing the dial string with emergency numbers defined in the national numbering plan. </s> |
<s>[INST] How are unknown numbers handled in Webex Calling? [/INST] Unknown numbers are handled based on the 'Unknown Number Handling' and 'Calls to On-Premises Extension' settings. </s> |
<s>[INST] What is the purpose of dial plans in Webex Calling? [/INST] Dial plans enable call routing to premises-based call control instances based on dial patterns. </s> |
<s>[INST] What are the benefits of using route groups in Webex Calling? [/INST] Route groups provide redundancy and increased capacity by grouping multiple trunks together. </s> |
<s>[INST] What happens if ICE negotiation fails in Webex Calling? [/INST] If ICE negotiation fails, media is anchored on the Webex Calling Access SBC, resulting in media flowing through the customer鈥檚 Internet edge to the SBC and back to the destination endpoint. </s> |
<s>[INST] What are route groups in Webex Calling? [/INST] Route groups provide redundancy or increased capacity by grouping multiple trunks together. </s> |
<s>[INST] What is required for Webex Calling endpoints to connect to the datacenters? [/INST] Webex Calling endpoints use the public Internet to connect to datacenters and establish over-the-top TLS connections. </s> |
<s>[INST] What features does the Dedicated Instance option provide in Webex Calling? [/INST] The Dedicated Instance option provides a Cisco Unified Communications Manager based stack of applications in a private cloud dedicated to a single customer. </s> |
<s>[INST] How does Webex Calling handle PSTN access? [/INST] Webex Calling handles PSTN access through Cisco Calling Plans, Cloud Connected PSTN, and Premises-based PSTN. </s> |
<s>[INST] What are the benefits of the Webex Calling global backbone? [/INST] The global backbone optimizes media round-trip times and ensures high availability with a multi-gigabit, fully redundant network. </s> |
<s>[INST] What is the purpose of a Local Gateway in Webex Calling? [/INST] The Local Gateway connects to the PSTN and registers with Webex Calling to handle all calls between the PSTN and Webex Calling. </s> |
<s>[INST] What is the significance of media path optimization in Webex Calling? [/INST] Media path optimization establishes a direct media path between entities to reduce bandwidth usage and improve call quality. </s> |
<s>[INST] What is Webex Edge Connect? [/INST] Webex Edge Connect peers Webex meetings and Webex Calling traffic with an Equinix Cloud Exchange (ECX) location to improve user experience with guaranteed bandwidth and QoS. </s> |
<s>[INST] What is the Webex Calling solution overview? [/INST] Webex Calling provides enterprise-grade PBX features, functionality, and performance. </s> |
<s>[INST] What connectivity options are available for Webex Calling? [/INST] Connectivity options for Webex Calling include Over-the-top (OTT) Internet, Webex Edge Connect, and Private Network Connect. </s> |
<s>[INST] What type of patterns can be included in a Webex Calling dial plan? [/INST] Dial plans can include numeric patterns and domain patterns for routing SIP URIs. </s> |
<s>[INST] What is the role of Local Gateways in Webex Calling? [/INST] Local Gateways provide PSTN access and connect Webex Calling to existing on-premises call control services. </s> |
<s>[INST] How does Webex Calling handle calls between different customers? [/INST] Calls between different Webex Calling customers are routed through the PSTN. </s> |
<s>[INST] What types of phones are supported by Webex Calling? [/INST] Webex Calling supports all models of Cisco Multiplatform Phones (MPP). </s> |
<s>[INST] What is Webex Edge Connect? [/INST] Webex Edge Connect peers Webex meetings and Webex Calling traffic with an Equinix Cloud Exchange location, improving user experience with guaranteed bandwidth and QoS. </s> |
<s>[INST] How can video calls be made in Webex Calling? [/INST] Video calls in Webex Calling can be made between video capable MPP phones, Webex Devices, and Webex App. </s> |
<s>[INST] What is the Dedicated Instance option in Webex Calling? [/INST] The Dedicated Instance option provides a Cisco Unified Communications Manager based stack of applications in a private cloud dedicated to a single customer. </s> |
<s>[INST] How many participants can Webex Meetings support when added to Webex Calling? [/INST] Webex Meetings can support up to 1000 meeting participants. </s> |