Datasets:
Tasks:
Text Classification
Modalities:
Text
Formats:
parquet
Languages:
Azerbaijani
Size:
10K - 100K
DOI:
License:
| dataset_info: | |
| features: | |
| - name: text | |
| dtype: string | |
| - name: intent | |
| dtype: string | |
| - name: category | |
| dtype: string | |
| splits: | |
| - name: train | |
| num_bytes: 4067216 | |
| num_examples: 38627 | |
| download_size: 809129 | |
| dataset_size: 4067216 | |
| configs: | |
| - config_name: default | |
| data_files: | |
| - split: train | |
| path: data/train-* | |
| license: cc-by-nc-4.0 | |
| task_categories: | |
| - text-classification | |
| language: | |
| - az | |
| tags: | |
| - bank | |
| - support | |
| - chat | |
| size_categories: | |
| - 10K<n<100K | |
| pretty_name: Bank support service requests in Azerbaijani | |
| # Bank Support Service Requests in Azerbaijani | |
| This dataset contains banking support service requests in Azerbaijani language, designed for classification problems intent and category in banking. | |
| ## Dataset Description | |
| ### Features | |
| 1. **text** (string): The support request text in Azerbaijani | |
| 2. **intent** (string): The classified intent of the request | |
| 3. **category** (string): The broader category of the request | |
| ## Intents and Categories | |
| The dataset includes a wide range of intents related to banking services. Some examples include: | |
| - card_arrival | |
| - card_linking | |
| - exchange_rate | |
| - card_payment_wrong_exchange_rate | |
| - extra_charge_on_statement | |
| - pending_cash_withdrawal | |
| - fiat_currency_support | |
| - card_delivery_estimate | |
| - automatic_top_up | |
| - card_not_working | |
| - exchange_via_app | |
| - lost_or_stolen_card | |
| - age_limit | |
| - pin_blocked | |
| - contactless_not_working | |
| - top_up_by_bank_transfer_charge | |
| - pending_top_up | |
| - cancel_transfer | |
| - top_up_limits | |
| - wrong_amount_of_cash_received | |
| - card_payment_fee_charged | |
| - transfer_not_received_by_recipient | |
| - supported_cards_and_currencies | |
| - getting_virtual_card | |
| - card_acceptance | |
| - top_up_reverted | |
| - balance_not_updated_after_cheque_or_cash_deposit | |
| - card_payment_not_recognised | |
| - edit_personal_details | |
| - why_verify_identity | |
| - unable_to_verify_identity | |
| - get_physical_card | |
| - visa_or_mastercard | |
| - topping_up_by_card | |
| - disposable_card_limits | |
| - compromised_card | |
| - atm_support | |
| - direct_debit_payment_not_recognised | |
| - passcode_forgotten | |
| - declined_cash_withdrawal | |
| - pending_card_payment | |
| - lost_or_stolen_phone | |
| - request_refund | |
| - declined_transfer | |
| - Refund_not_showing_up | |
| - declined_card_payment | |
| - pending_transfer | |
| - terminate_account | |
| - card_swallowed | |
| - transaction_charged_twice | |
| - verify_source_of_funds | |
| - transfer_timing | |
| - reverted_card_payment | |
| - change_pin | |
| - beneficiary_not_allowed | |
| - transfer_fee_charged | |
| - receiving_money | |
| - failed_transfer | |
| - transfer_into_account | |
| - verify_top_up | |
| - getting_spare_card | |
| - top_up_by_cash_or_cheque | |
| - order_physical_card | |
| - virtual_card_not_working | |
| - wrong_exchange_rate_for_cash_withdrawal | |
| - get_disposable_virtual_card | |
| - top_up_failed | |
| - balance_not_updated_after_bank_transfer | |
| - cash_withdrawal_not_recognised | |
| - exchange_charge | |
| - top_up_by_card_charge | |
| - activate_my_card | |
| - cash_withdrawal_charge | |
| - card_about_to_expire | |
| - apple_pay_or_google_pay | |
| - verify_my_identity | |
| - country_support | |
| - activate_card | |
| - activate_card_international_usage | |
| - apply_for_loan | |
| - apply_for_mortgage | |
| - block_card | |
| - cancel_card | |
| - cancel_loan | |
| - cancel_mortgage | |
| - check_card_annual_fee | |
| - check_current_balance_on_card | |
| - check_fees | |
| - check_loan_payments | |
| - check_mortgage_payments | |
| - check_recent_transactions | |
| - close_account | |
| - create_account | |
| - customer_service | |
| - dispute_ATM_withdrawal | |
| - find_ATM | |
| - find_branch | |
| - get_password | |
| - human_agent | |
| - make_transfer | |
| - recover_swallowed_card | |
| - set_up_passwordt | |
| Categories include: | |
| - CARD | |
| - OTHER | |
| - FEES | |
| - ATM | |
| - ACCOUNT | |
| - TRANSFER | |
| - PASSWORD | |
| - LOAN | |
| - CONTACT | |
| - FIND | |
| ## Usage | |
| This dataset can be used for training and evaluating natural language processing models for intent classification in the banking domain, specifically for Azerbaijani language support services. | |
| ## License | |
| This dataset licensed under the CC BY-NC-ND 4.0 license. | |
| What does this license allow? | |
| Attribution: You must give appropriate credit, provide a link to the license, and indicate if changes were made. | |
| Non-Commercial: You may not use the material for commercial purposes. | |
| No Derivatives: If you remix, transform, or build upon the material, you may not distribute the modified material. | |
| For more information, please refer to the <a target="_blank" href="https://creativecommons.org/licenses/by-nc-nd/4.0/">CC BY-NC-ND 4.0 license</a>. | |
| ## Contact | |
| For more information, questions, or issues, please contact LocalDoc at [[email protected]]. | |