metadata

dataset_info:
  features:
    - name: text
      dtype: string
    - name: intent
      dtype: string
    - name: category
      dtype: string
  splits:
    - name: train
      num_bytes: 4067216
      num_examples: 38627
  download_size: 809129
  dataset_size: 4067216
configs:
  - config_name: default
    data_files:
      - split: train
        path: data/train-*
license: cc-by-nc-4.0
task_categories:
  - text-classification
language:
  - az
tags:
  - bank
  - support
  - chat
size_categories:
  - 10K<n<100K
pretty_name: Bank support service requests in Azerbaijani

Bank Support Service Requests in Azerbaijani

This dataset contains banking support service requests in Azerbaijani language, designed for classification problems intent and category in banking.

Dataset Description

Features

text (string): The support request text in Azerbaijani
intent (string): The classified intent of the request
category (string): The broader category of the request

Intents and Categories

The dataset includes a wide range of intents related to banking services. Some examples include:

card_arrival
card_linking
exchange_rate
card_payment_wrong_exchange_rate
extra_charge_on_statement
pending_cash_withdrawal
fiat_currency_support
card_delivery_estimate
automatic_top_up
card_not_working
exchange_via_app
lost_or_stolen_card
age_limit
pin_blocked
contactless_not_working
top_up_by_bank_transfer_charge
pending_top_up
cancel_transfer
top_up_limits
wrong_amount_of_cash_received
card_payment_fee_charged
transfer_not_received_by_recipient
supported_cards_and_currencies
getting_virtual_card
card_acceptance
top_up_reverted
balance_not_updated_after_cheque_or_cash_deposit
card_payment_not_recognised
edit_personal_details
why_verify_identity
unable_to_verify_identity
get_physical_card
visa_or_mastercard
topping_up_by_card
disposable_card_limits
compromised_card
atm_support
direct_debit_payment_not_recognised
passcode_forgotten
declined_cash_withdrawal
pending_card_payment
lost_or_stolen_phone
request_refund
declined_transfer
Refund_not_showing_up
declined_card_payment
pending_transfer
terminate_account
card_swallowed
transaction_charged_twice
verify_source_of_funds
transfer_timing
reverted_card_payment
change_pin
beneficiary_not_allowed
transfer_fee_charged
receiving_money
failed_transfer
transfer_into_account
verify_top_up
getting_spare_card
top_up_by_cash_or_cheque
order_physical_card
virtual_card_not_working
wrong_exchange_rate_for_cash_withdrawal
get_disposable_virtual_card
top_up_failed
balance_not_updated_after_bank_transfer
cash_withdrawal_not_recognised
exchange_charge
top_up_by_card_charge
activate_my_card
cash_withdrawal_charge
card_about_to_expire
apple_pay_or_google_pay
verify_my_identity
country_support
activate_card
activate_card_international_usage
apply_for_loan
apply_for_mortgage
block_card
cancel_card
cancel_loan
cancel_mortgage
check_card_annual_fee
check_current_balance_on_card
check_fees
check_loan_payments
check_mortgage_payments
check_recent_transactions
close_account
create_account
customer_service
dispute_ATM_withdrawal
find_ATM
find_branch
get_password
human_agent
make_transfer
recover_swallowed_card
set_up_passwordt

Categories include:

CARD
OTHER
FEES
ATM
ACCOUNT
TRANSFER
PASSWORD
LOAN
CONTACT
FIND

Usage

This dataset can be used for training and evaluating natural language processing models for intent classification in the banking domain, specifically for Azerbaijani language support services.

License

This dataset licensed under the CC BY-NC-ND 4.0 license. What does this license allow?

Attribution: You must give appropriate credit, provide a link to the license, and indicate if changes were made.
Non-Commercial: You may not use the material for commercial purposes.
No Derivatives: If you remix, transform, or build upon the material, you may not distribute the modified material.

For more information, please refer to the CC BY-NC-ND 4.0 license.

Contact

For more information, questions, or issues, please contact LocalDoc at [[email protected]].