Main Focus: There are key issues to be discussed with regards to infiltrations or breaches into the customer data and whether TechEase has a privacy policy and what type of information technology security infrastructure is in place. TechEase reported the occurrence of a prior data breach of its security infrastructure that resulted in customer data getting exposed to unauthorized third parties.  One client has since filed a claim requesting for compensation related to damages from this breach. TechEase has disclosed the privacy breach to its customer base, has taken remedial action to prevent another breach and correct the security weaknesses in its infrastructure, and has complied with all relevant regulatory requirements concerning the breach.