---
dataset_info:
  features:
  - name: text
    dtype: string
  - name: intent
    dtype: string
  - name: category
    dtype: string
  splits:
  - name: train
    num_bytes: 4067216
    num_examples: 38627
  download_size: 809129
  dataset_size: 4067216
configs:
- config_name: default
  data_files:
  - split: train
    path: data/train-*
license: cc-by-nc-4.0
task_categories:
- text-classification
language:
- az
tags:
- bank
- support
- chat
size_categories:
- 10K<n<100K
pretty_name: Bank support service requests in Azerbaijani
---

# Bank Support Service Requests in Azerbaijani

This dataset contains banking support service requests in Azerbaijani language, designed for classification problems intent and category in banking.


## Dataset Description

### Features
1. **text** (string): The support request text in Azerbaijani
2. **intent** (string): The classified intent of the request
3. **category** (string): The broader category of the request

## Intents and Categories

The dataset includes a wide range of intents related to banking services. Some examples include:

- card_arrival
- card_linking
- exchange_rate
- card_payment_wrong_exchange_rate
- extra_charge_on_statement
- pending_cash_withdrawal
- fiat_currency_support
- card_delivery_estimate
- automatic_top_up
- card_not_working
- exchange_via_app
- lost_or_stolen_card
- age_limit
- pin_blocked
- contactless_not_working
- top_up_by_bank_transfer_charge
- pending_top_up
- cancel_transfer
- top_up_limits
- wrong_amount_of_cash_received
- card_payment_fee_charged
- transfer_not_received_by_recipient
- supported_cards_and_currencies
- getting_virtual_card
- card_acceptance
- top_up_reverted
- balance_not_updated_after_cheque_or_cash_deposit
- card_payment_not_recognised
- edit_personal_details
- why_verify_identity
- unable_to_verify_identity
- get_physical_card
- visa_or_mastercard
- topping_up_by_card
- disposable_card_limits
- compromised_card
- atm_support
- direct_debit_payment_not_recognised
- passcode_forgotten
- declined_cash_withdrawal
- pending_card_payment
- lost_or_stolen_phone
- request_refund
- declined_transfer
- Refund_not_showing_up
- declined_card_payment
- pending_transfer
- terminate_account
- card_swallowed
- transaction_charged_twice
- verify_source_of_funds
- transfer_timing
- reverted_card_payment
- change_pin
- beneficiary_not_allowed
- transfer_fee_charged
- receiving_money
- failed_transfer
- transfer_into_account
- verify_top_up
- getting_spare_card
- top_up_by_cash_or_cheque
- order_physical_card
- virtual_card_not_working
- wrong_exchange_rate_for_cash_withdrawal
- get_disposable_virtual_card
- top_up_failed
- balance_not_updated_after_bank_transfer
- cash_withdrawal_not_recognised
- exchange_charge
- top_up_by_card_charge
- activate_my_card
- cash_withdrawal_charge
- card_about_to_expire
- apple_pay_or_google_pay
- verify_my_identity
- country_support
- activate_card
- activate_card_international_usage
- apply_for_loan
- apply_for_mortgage
- block_card
- cancel_card
- cancel_loan
- cancel_mortgage
- check_card_annual_fee
- check_current_balance_on_card
- check_fees
- check_loan_payments
- check_mortgage_payments
- check_recent_transactions
- close_account
- create_account
- customer_service
- dispute_ATM_withdrawal
- find_ATM
- find_branch
- get_password
- human_agent
- make_transfer
- recover_swallowed_card
- set_up_passwordt

Categories include:

- CARD
- OTHER
- FEES
- ATM
- ACCOUNT
- TRANSFER
- PASSWORD
- LOAN
- CONTACT
- FIND

## Usage

This dataset can be used for training and evaluating natural language processing models for intent classification in the banking domain, specifically for Azerbaijani language support services.


## License

This dataset licensed under the CC BY-NC-ND 4.0 license.
What does this license allow?

    Attribution: You must give appropriate credit, provide a link to the license, and indicate if changes were made.
    Non-Commercial: You may not use the material for commercial purposes.
    No Derivatives: If you remix, transform, or build upon the material, you may not distribute the modified material.

For more information, please refer to the <a target="_blank" href="https://creativecommons.org/licenses/by-nc-nd/4.0/">CC BY-NC-ND 4.0 license</a>.



## Contact

For more information, questions, or issues, please contact LocalDoc at [v.resad.89@gmail.com].