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+ ---
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+ language:
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+ - English
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+ tags:
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+ - EManuals
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+ - customer support
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+ - QA
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+ - roberta
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+
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+ ---
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+
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+ Refer to https://aclanthology.org/2021.findings-emnlp.392/ for the paper and https://sites.google.com/view/emanualqa/home for the project website
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+
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+ ## Citation
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+
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+ Please cite the work if you would like to use it.
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+
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+ ```
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+ @inproceedings{nandy-etal-2021-question-answering,
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+ title = "Question Answering over Electronic Devices: A New Benchmark Dataset and a Multi-Task Learning based {QA} Framework",
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+ author = "Nandy, Abhilash and
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+ Sharma, Soumya and
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+ Maddhashiya, Shubham and
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+ Sachdeva, Kapil and
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+ Goyal, Pawan and
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+ Ganguly, NIloy",
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+ booktitle = "Findings of the Association for Computational Linguistics: EMNLP 2021",
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+ month = nov,
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+ year = "2021",
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+ address = "Punta Cana, Dominican Republic",
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+ publisher = "Association for Computational Linguistics",
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+ url = "https://aclanthology.org/2021.findings-emnlp.392",
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+ doi = "10.18653/v1/2021.findings-emnlp.392",
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+ pages = "4600--4609",
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+ abstract = "Answering questions asked from instructional corpora such as E-manuals, recipe books, etc., has been far less studied than open-domain factoid context-based question answering. This can be primarily attributed to the absence of standard benchmark datasets. In this paper, we meticulously create a large amount of data connected with E-manuals and develop a suitable algorithm to exploit it. We collect E-Manual Corpus, a huge corpus of 307,957 E-manuals, and pretrain RoBERTa on this large corpus. We create various benchmark QA datasets which include question answer pairs curated by experts based upon two E-manuals, real user questions from Community Question Answering Forum pertaining to E-manuals etc. We introduce EMQAP (E-Manual Question Answering Pipeline) that answers questions pertaining to electronics devices. Built upon the pretrained RoBERTa, it harbors a supervised multi-task learning framework which efficiently performs the dual tasks of identifying the section in the E-manual where the answer can be found and the exact answer span within that section. For E-Manual annotated question-answer pairs, we show an improvement of about 40{\%} in ROUGE-L F1 scores over most competitive baseline. We perform a detailed ablation study and establish the versatility of EMQAP across different circumstances. The code and datasets are shared at https://github.com/abhi1nandy2/EMNLP-2021-Findings, and the corresponding project website is https://sites.google.com/view/emanualqa/home.",
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+ }
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+ ```